Customer did not leave a comment.Jon M.
Customer Reviews for Wolf Road Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Gheorghe S.
Customer did not leave a comment.Jolene S.
This truck has major mechanical issues couldn't complete what I was doing had to stop sounding like it was going to just fall apart. Sounds like trans to drive train was about to come apartJeff H.
Customer did not leave a comment.Donald A.
Customer did not leave a comment.Shellie M.
Customer did not leave a comment.Johnny A.
Uhaul phone app is TERRIBLE! I had to redu entire info that I did online to make reservation, then could not get app to check me in. Clerk had to do for me. THEN, truck was dirty. Big mud pile in back, front seat covered in white dust, pop caps in floor and dash, and sticky residue all over floor and cub holder. THEN, to make matters more disappointing, we were over charged on several items and it took me 2 calls to get a refund!!!!! UHAUL, you have really disappointed us. YOU only care about the bottom line of profit... best be working on service and keeping your fleet up to date for the safety of your customers!!!!!!!!!!! Truck had over 145,000 miles on it when we started out.Gordon W.
Very nice place & friendly people who go out of their way to help there customers.Debborah T.
I talked with Jolene on phone and she was very helpful. My new go-to uhaul location! And also I like the new online process!carl A.
Allow to drop off with a representative if present after pick up was done through mobile order. It was an inconvenience since I dropped the truck off the same night. Has to go back early in the morning to complete the mobile checkout process to avoid the $20 fee.Basit A.
Jack and Kat are awesome. Really nice people. Very helpful.Jim G.
I purchased the insurance and it was not made clear to me the difference between the two coverages. Subsequently, I had to pay for some damage that I thought would have been covered. Really need to be more clear on what insurance does and does not cover.Nick U.
Customer did not leave a comment.Sandra C.
Customer did not leave a comment.Glenda G.
The man helping me was very friendly.Cassandra A.
Renting a truck from this location was fast, easy, and painless!Eric P.
U-Haul originally sent me a confirmation on a 17' truck. Then I found out they never have a 17' at this location. The driver's side mirror was loose and this created a safety issue. steering on this vehicle is somewhat of an issue. Needs work.John P.
Customer did not leave a comment.Shawnita M.
Van sounded a little rough and the steering was not centered. Otherwise, everything else worked well.Ronald V.
Customer did not leave a comment.Thomas K.
The man who ran this facility is just a sweetheart! I truly appreciated his customer service.Jacqueline B.
Make sure the battery has juice, the battery died ....Courtney T.
Jan and Jack who work at the Wolf Road Storage are great. They are very efficient and knowledgeable and explained the use and features of the truck very well. I would recommend them to anyone.Dave K.
Great customer service!! They did there best to accommodate our needs! Would use this location again.BERNARDO I.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Barbara W.
Customer did not leave a comment.Dennis T.
Make sure the associate renting the equipment knows what they are doing, does a full check of the vehicle with the customer before asking for a signature, and will verify that the gas tank is actually full before requesting the customer to bring it back with a full tank.Patrick R.
Customer did not leave a comment.Richard T.
The trucks wipers are in very bad shape. Would not clean off the condensation on the windows creating poor visibility on a rainy night. Otherwise everything was great.Thomas L.
No complaintsmarvin W.
Customer did not leave a comment.Kristi L.
Customer did not leave a comment.Manoj S.
Customer did not leave a comment.John G.
Very SatisfiedKen G.
Customer did not leave a comment.Chris F.
Customer did not leave a comment.Carl S.
Great customer service thank you!!!CHRISTOPHER B.
The location did not have the extra furniture pads that I had preordered. I needed 24 and all they had were the 6 that came on the truck. I would rent from the UHaul location in Naperville or Plainfield before I rented from here again.Matthew B.
Customer did not leave a comment.Chris V.
Customer did not leave a comment.Carl S.
Customer did not leave a comment.John C.
Excellent customer service and professionalism. A great experience!John D.
Over an hour to access system on line, check out the truck and leave. Totally unacceptable. Truck size not true to advertised dimensions. Checking back in also took too long. Numerous system apprehension/manipulation difficulties. Uhaul software very confusing, not user friendly.RAI C.
Customer did not leave a comment.Dennis D.
Customer did not leave a comment.GERALD S.
I booked a one way and the clerk would not let me rent it claiming that it was in town only . she blamed uhaul for the issue when it was clear that it was her fault that she was lacking knowledge. She did not tried to help at all. Wasted hour and a half of my time whole the movers were at my house. Finally I called the uhaul customer service and they were able to force this lady to rent what I had ordered. The worst customer service ever. Moving day is stressful as is, don't add to it by screwing with someone's order. When I went back to get the truck, the woman didn't even apologize. Hope uhaul ends tie with this place.Kyung K.
I had ordered an appliance dolly because i needed it for me move, and got there and the location had none which made my move a lot more difficult than i would have like. So would probably not go there considering the location does not seem to have all accessories neededEmmanuel A.
Customer did not leave a comment.Jill H.
Customer did not leave a comment.Hanif M.
Wolf's crossing storage is awesome. Larry and Doug Are the bestROBERT H.
Customer did not leave a comment.Joseph L.
Easy & fast! Just the way it should be. Thanks!AMY B.
Great people to do business with. Personable, friendly and accommodating. Would do this again with them.PHILLIP P.
Customer did not leave a comment.HIAM A.
didn't have furniture doll at this location. they need to have all the equipment on site.alfred P.
The service was very pleasant and convenient and the truck was just what we needed!DELMA R.
Truck was ready and waiting for me when I arrived.Glenn F.
The truck I received was very poor on gas milage....... ..................3 miles per gallon, very disappointed................Edgar J.
Customer did not leave a comment.Elizabeth P.
Requested appliance dolly online, which was not available at location, and I found out it was not on the truck after I left and was in the middle of the move. I had to rent one at another UHaul location. Overall the people where nice.Charles L.
Customer did not leave a comment.JANIS J.
Customer did not leave a comment.Sam S.
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.KIMBERLY R.
I told the manager, Larry, and I'll tell you in this survey: My U-haul rental from Wolf Road Storage was, by far, the BEST U-Haul rental I've had. From courteous service, to a clean truck, to easy night returns, to friendly help - the absolute best. I'll be back.Andrew D.
Have someone who can process the pick up paperwork more knowledgeable. After about an hour of doing this & getting unit hooked up I was finally on my way. It was good service, but paperwork was OR should I say the computer kept rejecting answers to the questions/destination issues.MARGARET M.
Customer did not leave a comment.RICK H.
Customer did not leave a comment.FRANK L.
Customer did not leave a comment.Paul G.
Customer did not leave a comment.CHRIS K.
Customer did not leave a comment.JOHN J.
Customer did not leave a comment.TINA S.
Customer did not leave a comment.Mary G.
Larry is always a pleasure to do business withDANIEL L.
Had a great experience working with Larry at Wolf Road Storage!Courtney D.
Customer did not leave a comment.Timothy G.
Customer did not leave a comment.CONNIE D.
Larry, the sales associate was very helpful and SUPER friendly!!Jim K.
Customer did not leave a comment.Stephen L.
Nice job to Larry and the gentleman who called to confirm the pick up.JANET T.
Customer did not leave a comment.frank D.
Larry was great! Will use them again.TIM R.