Customer Reviews for Wolf Bay Storage
(U-Haul Neighborhood Dealer)

215 reviews

9901 CR 83   Elberta, AL 36530

(251) 986-7342

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(251) 986-7342

9901 CR 83
Elberta, AL 36530

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jennifer Biddy 
Rating:
5.0

Clean, safe , fair price

Paul Miller  |  Overall Experience 
Rating:
5.0

Nice and friendly staff

Anrhony Gauci 
Rating:
5.0

Customer did not leave a comment.

Michael Tran 
Rating:
5.0

Customer did not leave a comment.

Billy Mahan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Kantaris 
Rating:
3.0

Customer did not leave a comment.

Brittany Wigginton 
Rating:
4.0

Very convenient. The employee was nice to me.

Michael Kantaris 
Rating:
3.0

Yes and no recommend them. Site was convenient for distance from me except only open 9am to 3pm and the person working lacked friendly skills. No chat just check in.

Michael Kantaris 
Rating:
5.0

Customer did not leave a comment.

Melody Chapman 
Rating:
5.0

Customer did not leave a comment.

Melody Chapman 
Rating:
4.0

Everything was great until the peanut processing facility next door operated in the fall and the my RV would get coated with peanut dusting. I know you don’t have any control with them. Also need to clean up some of the storage items are leaving there, it just makes the place look bad. Staff was great, access was great. Thanks

Bill White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell Melton  |  Overall Experience 
Rating:
4.0

The app is horrible and takes at least a half hour to upload all the photos need to drop off. The location itself is great, if you didn't have to use the app.

Vincent Hamill 
Rating:
5.0

Customer did not leave a comment.

MELVIN GREGORIUS 
Rating:
5.0

Customer did not leave a comment.

Rhonda Fuller  |  Overall Experience 
Rating:
5.0

had our camper stored there-convenient location and staff always very helpful and nice! will be back in a few months-just had to take camper home for awhile-Thanks!!

Elaine Moore  |  Overall Experience 
Rating:
5.0

Very good service with helpful information!

Nancy johnstone 
Rating:
5.0

Great experience. Very helpful staff

William Harris 
Rating:
4.0

Customer did not leave a comment.

DAVID DENHAM 
Rating:
5.0

Customer did not leave a comment.

gexe rosales 
Rating:
5.0

The agent at Wolf Bay was very helpful given I had rented a trailer too small for the furniture I was trying to haul.

Donald Hamblen 
Rating:
5.0

Pickup was quick and easy, and the vendor was helpful and attached the trailer for me to my vehicle. Thank you so much!

Rick Thorp 
Rating:
5.0

Customer did not leave a comment.

Ken poole 
Rating:
4.0

Customer did not leave a comment.

Jon Jones 
Rating:
3.0

Couch was covered in mold after three months of storage

JOHNohn Lumsden  |  Overall Experience 
Rating:
5.0

Great experience during a very stressful, last minute move!

Karen Wright 
Rating:
5.0

Customer did not leave a comment.

Cassidy Evans 
Rating:
5.0

Excellent facility

Terry Chastain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Willi  |  Overall Experience 
Rating:
5.0

The location on the Foley Beach Express was SO convenient for us. The buildings and grounds were well kept and the employees extremely helpful and nice. We had our storage unit for almost 2 years due to a move and unexpected death. I would recommend that anyone storing their belongings for a long period of time take into consideration the heat and humidity of Alabama. I would recommend this location.

Kris Hubbard  |  Overall Experience 
Rating:
5.0

The company representative was very courteous, helpful and understanding. While the equipment met (and exceeded) my expectations; the qualities of the young lady behind the counter is the reason for the high marks. Thank you.

Steven Smith 
Rating:
1.0

They sold my entire home and entire life with a credit card on file and never even picked up the phone to make a phone call to me. Then send me an automated email asking for a review because I moved out of my unit? The won't tell me where my belongings are and won't tell me who they sold them to. My life was just destroyed.

AARON ANDREWS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Dardar 
Rating:
5.0

Customer did not leave a comment.

Kevin Myers  |  Overall Experience 
Rating:
5.0

The trailer needed new tires.

John Clary 
Rating:
5.0

Customer did not leave a comment.

DALE CHAMPION 
Rating:
5.0

Customer did not leave a comment.

Glenn Smith 
Rating:
5.0

Great service and staff!

Jennifer Kelleher 
Rating:
5.0

Great location,very helpful. Would and have recommended it to others

Russle Smith  |  Overall Experience 
Rating:
5.0

The staff was great. I couldn’t have asked for anything better. I WILL use this location again.

Alice White 
Rating:
5.0

Customer did not leave a comment.

Duncan Smith 
Rating:
5.0

Customer did not leave a comment.

amanda yeager 
Rating:
5.0

Thank you so much. Wasn't sure if I should leave the door open or closed. It was after hours and I just left it open

Gay Lassitter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Whaley 
Rating:
5.0

Customer did not leave a comment.

Justin Byrne  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joseph Bowman 
Rating:
5.0

Customer did not leave a comment.

David cline 
Rating:
5.0

Customer did not leave a comment.

TARA SELLERS 
Rating:
5.0

Customer did not leave a comment.

Angel Lugo  |  Overall Experience 
Rating:
3.0

I was charged $37 for "extra mileage". I tried to dispute but location wasn't open at the time of return. I never received a phone call concerning the dispute but they charged my card causing my account to go negative as its not an account I keep money in all the time. I just would have appreciated a phone call explaining how I supposedly went over my mileage. Oh well....lesson learned.

Melvin Alexander 
Rating:
5.0

Lindsey at this location was amazing. Above and beyond helpful.

Michael Whitfield 
Rating:
5.0

Customer did not leave a comment.

David Zath 
Rating:
5.0

Add gallons of fuel used on the dash options

Jason Parker 
Rating:
5.0

Clean and in a great location

Raymond Dees  |  Overall Experience 
Rating:
5.0

Great facility.

THACA ELKINS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Henry Battaglia 
Rating:
3.0

Truck was wore out. Best thing that worked was the AC

dustin harris 
Rating:
5.0

Excellent service at Elberta AL.

Lance Bagley 
Rating:
4.0

Good location but 40 miles away from where I made the reservation.

Carlos Alcala 
Rating:
5.0

Customer did not leave a comment.

Julie Joyner 
Rating:
5.0

Customer did not leave a comment.

Victoria Myrice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Chastain  |  Overall Experience 
Rating:
1.0

the individual helping us with our return was extremely rude and unprofessional.

Sarah Holt 
Rating:
5.0

Customer did not leave a comment.

DALE CHAMPION 
Rating:
5.0

This place is one of the best storage facilities I’ve ever rented from will be back next year again A + all the way

Anne Tymon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ernest West 
Rating:
5.0

Customer did not leave a comment.

JOSEPH CORDERMAN 
Rating:
5.0

Customer did not leave a comment.

KYLE RODGERS 
Rating:
5.0

The facility and staff were far beyond what I expected very clean and friendly I will use them again if the need ever arises

Gary Ford  |  Overall Experience 
Rating:
5.0

For a last minute move that needed somewhere to store my daughter's houseful of furniture they were amazing! Affordable and extremely well maintained as well as conveniently located. Thank y'all so much!!

Angelica Melendez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Forrest Adcock 
Rating:
5.0

Could use more lighting in vehicle/RV parking area.

anthony johnson  |  Overall Experience 
Rating:
5.0

I have no recommendations

JOSEPH CORDERMAN 
Rating:
5.0

Customer did not leave a comment.

TERRY CHASTAIN 
Rating:
5.0

Customer did not leave a comment.

Randy Rose  |  Overall Experience 
Rating:
5.0

Very grateful for the prompt service and ease of payment.

DEBORAH BRANDT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Peterson 
Rating:
5.0

I think no improvements are needed.

JOSEPH CORDERMAN 
Rating:
5.0

Customer did not leave a comment.

Dale Champion 
Rating:
5.0

Customer did not leave a comment.

Jan Andreano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TaMara Cerniglia 
Rating:
5.0

Customer did not leave a comment.

Clyde Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Dunnam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN BROOKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne Booth 
Rating:
5.0

Customer did not leave a comment.

Joseph Raumschuh  |  Overall Experience 
Rating:
5.0

Replace tire straps

Michael Mcmillin 
Rating:
5.0

Customer did not leave a comment.

Michael Haley 
Rating:
5.0

The staff and everything was amazing! Thank you!

Michael Hall  |  Overall Experience 
Rating:
2.0

Again, not the most personal clerk I have met. Found out I was at the wrong location (see previous comments) and was told there was probably an additional charge. I had paid for a 3 day use but due to a schedule change only use it for one day but was told there was no refund for the unused 2 days. At this point I just turned and left. The trailer had been unhooked and placed in line around 0830 but the office didn't open until 0900.

Leroy Gould 
Rating:
5.0

The staff was extremely polite and easy to work with. Thank you to Stephanie for all the help and attention to detail.

Joshua Hatter 
Rating:
5.0

Customer did not leave a comment.

Khrista Fortune 
Rating:
5.0

Customer did not leave a comment.

ROBERTA Borders 
Rating:
5.0

Even though I had to change my reservation several times due to house closing, the staff was very flexible and helpful

Ellis Andrew 
Rating:
4.0

Holiday weekend so nobody working at this location. I have used this location for other rentals and the personnel are excellent.

James Gormley 
Rating:
3.0

Customer did not leave a comment.

Gregory Trattles 
Rating:
3.0

Better location 18 miles from Orange beach and a little friendlier would help.

MARK FARMER 
Rating:
5.0

We completed our move much quicker than expected!

THOMAS GALLEN 
Rating:
5.0

Customer did not leave a comment.

Dean gould 
Rating:
3.0

Customer did not leave a comment.

Ashley Nichols 
Rating:
5.0

Customer did not leave a comment.

JOSEPH CORDERMAN 
Rating:
5.0

The associate was very friendly and helpful. I have used this location several times and would do so again if needed.

DAVID BOSARGE 
Rating:
3.0

Customer did not leave a comment.

BILLY HINES 
Rating:
5.0

Customer did not leave a comment.

MATTHEW CALLAWAY 
Rating:
5.0

I am so thankful for all Lindsey at Wolf Bay Storage did to help my move run smoothly. She is very efficient and pleasant. I appreciate her hard work!

Linda Pope  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilma McQueen 
Rating:
4.0

Location was closed on weekend. There was one spot available for parking the trailer. Delivery and check-in were completed online with U-haul.

Walter McCafferty 
Rating:
5.0

Customer did not leave a comment.

ROBERT ECONOMIDES 
Rating:
5.0

Have more storage units. Guess there is never enough. Wolf Bay is above average.

Joe Walsh 
Rating:
5.0

Don’t think you can! This place is great!

Daniel Rush 
Rating:
5.0

Customer did not leave a comment.

ROBERT WIGINTON 
Rating:
5.0

It’s all good.

Orville Story 
Rating:
5.0

Battery went dead overnight after a short local haul. We jump-wired it to start it and continued on haul to Texas from Alabama. Never did figure out why it went dead - no lights were left on, etc. - but it started the second day and we were able to complete the haul. Suspect the battery is weak, but still can't figure out why it went dead.

Robert Harper 
Rating:
5.0

Customer did not leave a comment.

Anthony Tingle 
Rating:
5.0

Customer did not leave a comment.

JOHN CAMP 
Rating:
5.0

Not only was the location convenient, the rental process was handled both quickly and professionally. Thanks UHAUL.

John Butler 
Rating:
5.0

The young woman was professional and friendly. Our questions were answered promptly and she showed concern that our trip be safe and without problems.

Frederick Wareham 
Rating:
5.0

Customer did not leave a comment.

Patricia Malone 
Rating:
5.0

Customer did not leave a comment.

Roderick Hughes 
Rating:
5.0

thought a bit pricie

Randle Cassady 
Rating:
5.0

Not a thing.

Frank Laporta 
Rating:
3.0

The trucks steering was loose and was hard to drive. It would track from left to right making it a very long trip. Speed limit was definitely enforced.

Neal Grube 
Rating:
4.0

You guys should find some sanity, open your store and quit being such corporate covid no-contact pussies.

Cody Elmore 
Rating:
4.0

Customer did not leave a comment.

Ronald Barcenas 
Rating:
5.0

Great and convenient location

Johnny Canterbury 
Rating:
2.0

I reached the drop off location and as instructed by the rental notice I was supposed to check in/drop off via the Uhaul website. Guess what....It was "down due to expected updates"! Really?????? I had to go to the drop off site the next day to complete my return. The truck was very comfortable and provided exactly what I needed. Thank you!

Pam Charlton 
Rating:
5.0

Customer did not leave a comment.

Steven Griffith 
Rating:
4.0

Customer did not leave a comment.

Jason Headley 
Rating:
4.0

Customer did not leave a comment.

John Hudson 
Rating:
5.0

Customer service was spot on; quick, easy and accurate.

David Bosarge 
Rating:
1.0

The sales person did not explain things correctly she did not tell me I was being charged a deposit so when I go check my account 100 was missing couldn't call because they close at 3 couldn't cancel anything because then I'd have to wait 4 to 5 days to get a refund and I was traveling out of state with my personal belongs Was shown where the gas was at took it back with that exact amount was told by drop off location it was not correct I will NEVER rent front this location and probably not from uhaul ever the absolute worst ever experience I have ever had with uhaul I called customer service 2xs and was told they would have the field manager call me one field manager never called but put in the notes he did I never had any missed calls or voicemails. And he refused to refund me my 55 for the insurance I stated I did not need. Because I was unable to even drive the uhaul I'm over pissed off with my experience I have made sure to upload my review to my 30000 followers and I'm standing on it u feel like my problems have not been resolved and may not and in the middle of a pandemic I made sure to spend my money wisely so extra charges and fees and adding things I was unaware of put me more into a financial bind and I feel like uhaul could care less

Antwanette Ingram 
Rating:
5.0

We scheduled a truck pick up for this location through the uhaul app for 8:30am...when we got to the place that morning, there was no way to pick up our truck/pads. We ended up having to wait until the location opened. This was a surprise and frustration given the confirmed time and that uhaul boasts about offering these services. Once the lady arrived to open we had excellent service and were taken care of, but we were expecting to be able to pick up our equipment as scheduled.

Robert Sims 
No reviews have been submitted for this location.

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