Customer Reviews for Wise Moving Storage
(Distribuidor de U-Haul del vecindario)

3461 comentarios

1650 SW Market St   Lees Summit, MO 64081
(South of HWY 291 & HWY 50)

(816) 525-1962

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(816) 525-1962

1650 SW Market St
Lees Summit, MO 64081
(South of HWY 291 & HWY 50)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Fast, friendly, curtious service. Its far from one of those rental places that make you feel like they're doing you" a favor to take your money! My new go to for rentals.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra G. 
Clasificación:
5.0

I reserved an 8' pick up truck to haul my pop up camper. I was concerned that I was not going to get exactly what I needed so that I could haul it so I called the day before to verify what I would get. On the phone they confirmed that the 8' truck had the appropriate hitch receiver and wiring harness for my trailer. They also confirmed that the truck would be ready the following day when I reserved it. However when I showed up they said that the truck had been rented, and had been rented for over a month because someone was using it as a work truck and there wasn't any way to get it back. They offered a 10' for the same price but it didn't have the correct hitch ball so I was upgraded to a 15' truck for same price as the 8' truck. The customer service at the store was great but it was ridiculous that I called the day before and was essentially guaranteed that the 8' truck I reserved was going to be there and then had to drive an empty 15' truck to tow my camper.

Luke S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zacary S. 
Clasificación:
5.0

Great experience!!

Edmund R. 
Clasificación:
4.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara S. 
Clasificación:
5.0

I can't think of anything.

Rick H. 
Clasificación:
1.0

I reserved a van 1 week in advance and on the day of pick up they change it to 10 ft truck! They done this twice.

Romualdo M. 
Clasificación:
5.0

Fantastic as usual.

Tom M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorothy M. 
Clasificación:
5.0

Super friendly and helpful!!! Highly recommended!!!

Daniel W S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Anthonee' S. 
Clasificación:
5.0

Keep doing what you're doing.

Stephen B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lora T. 
Clasificación:
5.0

Have the reserved equipment unhooked and ready to go. Still quicker than most uhaul checkouts! When I returned it I backed it into a parking spot ready for someone to back up, hook up and go....maybe 5 min instead of the 15 for me.

Justin C. 
Clasificación:
5.0

Great customer service. Left message on voicemail and a call was promptly returned! Nice, friendly people! Easy to do business with 😊

CHRISTIE S. 
Clasificación:
3.0

When the person checking us out mentioned that we could just pull up and leave the keys in the drop box when we dropped off at our destination we didn't even think about a fee being charged for dropping off "after hours", especially when she told us we had the van for 24 hours. I know I should have read the contract more closely, but I was shocked that we were only allowed 45 miles for a one way trip to Lawrence which didn't even get us to our destination. I would have appreciated her going over the contract to point out that we would be charged 40 cents per mile over the 45 miles given. I was shocked with the additional charges at the end of the day.

Timothy P. 
Clasificación:
5.0

Replace parking area. There are huge potholes.

wendy J. 
Clasificación:
1.0

Location was Confused and crazy, the unit leaked badly and all our stuff got wet and one of the tires would not hold air. We had to stop every hour all the way on our 13 hour drive. The tire made the trailer unsteady and it would start swaying and shimmying, pullling our truck all over the road. It was dangerous but we could not get help since it was Sunday. And we reserved a dolly but they did not have one when we picked up the trailer so we had to carry all the heavy items by hand. We both have dad backs and this was very difficult. Why ask if we want one if you are not going to have one for us??

BRENDA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MACY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah B. 
Clasificación:
3.0

The truck was located in a different spot than what my account said, just clarity on that would be helpful

Ginny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward W. 
Clasificación:
5.0

Very smooth and the person at the counter was very accommodating.

Diego G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zanetta R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bud G. 
Clasificación:
3.0

El cliente no dejó un comentario.

david H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon W. 
Clasificación:
4.0

El cliente no dejó un comentario.

bob K. 
Clasificación:
3.0

First thing we did after getting our unit home was mop the floor of the load area and clean the floor mat of the cab interior as both were dirty. Our pickup time slot was on a rainy Saturday morning, though.

Alec P. 
Clasificación:
1.0

Where to start on this... The operation of this site is a detriment to your brand. They do not make use of the 24/7 features you claim to offer there. The staff was extremely rude and nearly impossible to deal with. While I was filling out the exact same paperwork I did online the night before, she was belligerent with clients that had reserved specific size trucks/ trailers. "no you didn't" she snapped at one of them, to which he replied "I have the print out right here." then they went around because they had already connected the wrong size which was meant for another client that she berated about not reserving the correct size. The parking lot for this location has a giant hole in it. One that was filled with water. One that there was no discernable way to navigate around as it is there swallowing up cars and trucks as they come on and off the lot. I promise you your equipment is getting damaged at that point. This is completely unacceptable. I will ensure that I'm seeking out business with one of your competitors going forward.

troy B. 
Clasificación:
5.0

Your employees went out of their way to make sure my visit with you was a success even in the driving rain!! I got upgraded from a 10 foot to a 15 foot and got the insurance

Lyle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susanne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua F. 
Clasificación:
1.0

Extremely racist individuals working at the counter

DoMonique P. 
Clasificación:
1.0

Customer service needs to improve a lot

Dominique P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIANA B. 
Clasificación:
5.0

The absolute best place to rent uhaul equipment

Chris G. 
Clasificación:
3.0

El cliente no dejó un comentario.

daniel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry M. 
Clasificación:
3.0

no where to park the truck. We had to leave it parked behind others in the driveway of the business. After hours drop off.

James B. 
Clasificación:
5.0

Great customer service. The lot was a little crowded so more room for parking would be nice.

Lizetta A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gavin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
3.0

They charged me for gas even though I returned at at the same level of gas I received. I asked for a refund and provided pictures to verify, but there has been no response

DEANNA S. 
Clasificación:
5.0

The service was friendly and efficient, get them in get them out with a smile should be their motto :)

Jennifer L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian G. 
Clasificación:
3.0

El cliente no dejó un comentario.

meagan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

My experience was great. The vehicle I reserved was ready to go and checkout was quick and easy (it really helps to book online and have all the paperwork out of the way) Staff was professional and friendly. Parking space is very limited so arrive a few minutes early.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kari T. 
Clasificación:
5.0

No change. Staff was friendly : }

Ramon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine S. 
Clasificación:
5.0

Quick and easy rental at this location.

Eric F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andre V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah M. 
Clasificación:
5.0

Friendly and professional service. Very helpful too.

Judith D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin B. 
Clasificación:
3.0

The truck had lots of rattles from previous damaged exterior parts. The engine oil warning light came on about 15 miles down the road. As we started traveling east about 4 hours away the ABS light and 2 break lights with a dinging came on. We did not notice any functionality changes in the brakes. We pulled into a truck stop and 6 hours later a 2nd mechanic stated we were fine and we could continue our travels. We has to listen to the dinging on the dash the rest of our trip. From Missouri to Florida. Poor quality maintenance.

Jerry W. 
Clasificación:
2.0

The charges were a lot more than expected especially because we only had it for less than 4 hours and it was still $120 for a van rental! I also tried 3 different gas stations and none of them carried E85 gas for the van so they ended up charging me 10.25 /gallon to fill it up 1/4 of a tank. Very ridiculous!

April B. 
Clasificación:
5.0

Friendly service, it was effortless transaction.

Stephanie C. 
Clasificación:
3.0

Parking lot is in horrible condition and way too much inventory sitting around the area, it is also a storage unit location which would be hard to navigate if you were renting a storage unit.

Greg M. 
Clasificación:
4.0

El cliente no dejó un comentario.

William P. 
Clasificación:
3.0

Have people available to answer phones and speed up the check in process

JOHN C. 
Clasificación:
5.0

It's was a painless experience. Quick, easy, and affordable.

Kelley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

vicante B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie R. 
Clasificación:
5.0

They were absolutely amazing!

Jimmy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell D. 
Clasificación:
5.0

SImple and easy, helpful staff.

Philip C. 
Clasificación:
3.0

Make sure the equipment ordered & charged for are included before driving away (i.e. dollies). The 2 I asked for were not there.

Sonjia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Great service.

Brent D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMELIA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
4.0

I want to rate uhaul customer service. O have been on hold 3 different times ti get the truck, then to correct and error with them using my credit card and then using his instead. Talked to a lady and she said my credit card could be charged and to talk to area field manager Darin Locke. But when I called today the agent wasn't able to get ahold of him. She told me to give the money to my son. This usxwhy I used a credit card. This is 2nd time that I have used Uhaul since November 20 when my kids rented it to move me and we need to move rest of things so we used you again. But this has been a hassle to be on hold for over 25 minutes each time to talk to an agent.

Brian W. 
Clasificación:
4.0

gentleman was pleasant and service was quick.

JOLENE S. 
Clasificación:
5.0

It was snowing and the gentleman warmed the truck up and cleaned the snow off for me.

Amy L. 
Clasificación:
5.0

The in-person service I received at this location was second to none. Highly recommend.

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon T. 
Clasificación:
5.0

I had bought it to the attention of U Haul, that the truck runs like it was going to fall apart. The next day it wouldn't start, but they never got back with me from the 1st call.

Corine T. 
Clasificación:
3.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Nice, family run uhaul.

Marlene C. 
Clasificación:
3.0

The email stating the return address was unclear as to expected return time. I could have brought the equipment back the day before but didn't realize I had a time constraint. Parking was very limited as this place was hoping. The employee that helped me was very helpful!

John L. 
Clasificación:
5.0

Everything was great! Our storage unit was in an offsite lot and the customer service rep even took the time to take us over there personally so I appreciated that added assistance. They also provided a lock for the unit free of charge which is an added bonus and very rare. Overall I would highly recommend this storage facility!

Ridgley M.  |  Overall Experience 
Clasificación:
5.0

Everyone I interacted with was helpful, accommodating and informative.

Logan K.  |  Overall Experience 
Clasificación:
5.0

The storage unit was excellent. Big enough to accommodate all of my belongings. The staff was also polite and provided good customer services.

Stephine N. | Reservación
Clasificación:
3.0

Facility was not secure if they were to upgrade with security fencing and gate would help.

RICH W.  |  Overall Experience 
Clasificación:
4.0

I was living overseas and the management was very helpful and understanding when my funds were held up. Nice people, good value. I would rent here again!

David S.  |  Overall Experience 
Clasificación:
5.0

The staff is friendly and very helpful.

MICHAEL V.  |  Overall Experience 
Clasificación:
4.0

We booked an exterior unit so we could back the moving truck right up to the door. Since the previous person did not vacate, the mgr. upgraded us to a climate controlled interior unit(next best thing)

Timothy S.  |  Overall Experience 
Clasificación:
5.0

This storage space I exactly what we needed! We appreciate all your help!

jocelyn c. | Reservación
Clasificación:
2.0

Storage unit was broken into. Need cameras and better lighting.

DAVID B.  |  Overall Experience 
Clasificación:
3.0

If I don't fill out this review I am charged $6.95. Reviews should be voluntary not monetary.

TIM S. | Reservación
No se han enviado comentarios para esta ubicación.

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