Customer Reviews for Wise Buys
(U-Haul Neighborhood Dealer)

336 reviews

57530 Gratiot Ave   New Haven, MI 48048

(586) 646-4730

Office Hours

  • Mon-Thur: 10 am–6 pm
  • Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: 10 am–2:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(586) 646-4730

57530 Gratiot Ave
New Haven, MI 48048

Services at this Location:

Office Hours

  • Mon-Thur: 10 am–6 pm
  • Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: 10 am–2:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alexanne Szablowski 
Rating:
3.0

Clean up the vehicles, as the vehicle was dirty inside, the windows and rear view mirrors were dirty as well, you could not see out of them. The clerk was however very pleasant and helpful.

Sherry Jesus 
Rating:
3.0

Van was not swept out in passenger or cargo areas when we picked it up. We left it cleaner than we found it. Lock on lock box was very hard to open due to frosty weather. Needs cleaning & lube. UHaul.com site sucks. Froze my phone taking pictures. Had to use wife's phone to finish pick up. Took one hour. Could have done the photos at time of reservation on my PC. Taking nine photos at time of return is ridiculous. Obviously, the equipment is not checked out by staff before renting again.

William MacDonald 
Rating:
5.0

Customer did not leave a comment.

Steven Durlock 
Rating:
4.0

Customer did not leave a comment.

Duane Dubie 
Rating:
1.0

not the location I requested and that caused excess miles costing me for overage. truck was ice covered and frozen without any means to remove ice from windscrteenand door windows. I used ID card on key. truck stunk when I turned on defrost bad and I stood outside till it started to clear a bit>

andy popovich 
Rating:
5.0

Customer did not leave a comment.

Steven Cary 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Tolin 
Rating:
5.0

Customer did not leave a comment.

Laurie Stoner-Jemison 
Rating:
4.0

Customer did not leave a comment.

SCOTT PETER ROGERS 
Rating:
5.0

Customer did not leave a comment.

Michael Payne 
Rating:
5.0

Very helpful staff

Christie Vehrenkamp 
Rating:
5.0

The people that work there are awesome. Check in and out was never so easy.

GREGORY JOHN HUBERT 
Rating:
5.0

Customer did not leave a comment.

Ray McQueen 
Rating:
5.0

Everyone was friendly and helpful.

Erik Kamlay 
Rating:
4.0

Gave me the number to call about the issues that becoame of the first rental location

Lydia Velasquez 
Rating:
5.0

Customer did not leave a comment.

Herb Robb 
Rating:
4.0

Customer did not leave a comment.

Patricia Bolanos 
Rating:
5.0

Customer did not leave a comment.

Todd Essenmacher 
Rating:
5.0

Customer did not leave a comment.

Mayarda Hewitt 
Rating:
5.0

Customer did not leave a comment.

Mayarda Hewitt 
Rating:
5.0

They were very helpful and even waited for me to arrive before they closed

Francis McRae 
Rating:
4.0

I was billed more than my quoted rate.

Andrew Castille 
Rating:
5.0

Can't believe I haven't worked with you before. I absolutely will again. Thank you so much! God bless!

Gregory Schoenborn 
Rating:
5.0

Nothing. Absolute pleasure.

Olando Harper 
Rating:
5.0

NA

Eric Leisman 
Rating:
5.0

Customer did not leave a comment.

David Richmond 
Rating:
5.0

Customer did not leave a comment.

Jessica Rabine 
Rating:
4.0

Customer did not leave a comment.

judson vanwyk 
Rating:
3.0

Customer did not leave a comment.

William Ventimiglia 
Rating:
1.0

I will never deal with U-Haul again. I had a truck and had to call multiple times to get my 1 day free because the 3rd party U-Haul movers that came out were fraudulent! I paid for them in U-Haul and they wanted more cash from me. They wanted 300 more cash, then they walked off job and cancelled it. I was left with no movers and a U-Haul truck, with an abusive boyfriend not a good thing!! So I had to hire another company to move me thankfully they did and I returned the U-Haul and they charged me extra for things I didn’t use so I had to call them to get refunded multiple times. They say 3-7 business days but it was longer than that when I needed the money for other movers!!!! Never again!! Horrible! Stayed on the phone on hold for over an hour to get a hold of moving company!!! Omg never again.

Bonnie Karam 
Rating:
5.0

Customer did not leave a comment.

Sierra Kelly 
Rating:
5.0

Customer did not leave a comment.

Eric Lemmon 
Rating:
5.0

Customer did not leave a comment.

Carl Roberts 
Rating:
5.0

Customer did not leave a comment.

Jeremy Nelson 
Rating:
4.0

Customer did not leave a comment.

Joann Fox 
Rating:
5.0

Customer did not leave a comment.

William Brody 
Rating:
1.0

When I first got in the truck there was barely any gas in it. So we had to fill it up. The guy at the location said that uhal would reimburse us for the gas. I put 40$ in it on an empty tank. You jerks charged me an extra 18$ because I went 17 miles over? Yeah you suck, I was given a truck with no gas in it. Spent money on gas and you assholes charged me for 17 fucking miles? NEVER renting from you guys ever again. And then the people I dropped it off too were straight assholes too. Like now I sound like I have an attitude because I’m still in shock because of the service. THE PEOPLE AT THE GRATIOT LOCATION ARE RUDE Af!!

Kelly Finney 
Rating:
4.0

People were great and super helpful. The location was difficult to get in and out of. Trailer was a little dirty inside but nothing disgusting. Just potting soil spilled.

James Dixon 
Rating:
5.0

My experience was very pleasant with the staff & customers service I just have a concern actually I am confused with the price tag or advertising?I saw your sign that advertised $ 19.95 rates I don’t understand how this works or how apply it for me because I move some furniture from Chesterfield,Mi48047to Southfield,Mi 48033 average 70 miles & my bill was for $153 dollars. I just believe the $19.95 sign is misleading your rates-prices or I may be overcharged. Manuel Hernandez (313)495-8369 Mannyballpark@gmail.com

manuel hernandez 
Rating:
5.0

I did not see anyone as they were closed.

Shannon Fernandez 
Rating:
5.0

Location for pick-up was great. I reserved the truck from Algonac Center. I was notified via phone that I needed to pick-up in a different location and that I needed to return to somewhere in Saginaw (not Midland as planned). This ended up being MORE miles than I was allowed (3 additional miles - so not a big deal).

Robert Nicol 
Rating:
4.0

Customer did not leave a comment.

Timothy Beatham 
Rating:
5.0

Service was excellent.

Olando Harper 
Rating:
5.0

When I reserved it stated that my first 39 miles were included. I only drove 37 miles and was still charged $25 for the miles I drove. Wish they wouldn’t false advertise

BRANDON MATTHEW WILLIAMS-FORSBERG 
Rating:
4.0

The first truck they wanted to rent us was old and had a flat tire. The next was a new truck which should have been offered first since we were using it on a 800 mile trip, but is was dirty inside (found cigarette butts) and the underside was packed with mud.

THOMAS CLEMONS 
Rating:
3.0

Remote pick up - all went well.

Joel Sleper 
Rating:
5.0

Customer did not leave a comment.

Antonios Chrisopoulos 
Rating:
5.0

Great service, great people. Super happy with my experience at the Wise Buys uhaul location.

Christopher Fortuna 
Rating:
5.0

Very nice people and close location will definitely use again.

David teschler 
Rating:
4.0

Waiting for a return call about an issue. Otherwise the service was good

Tena Rukle 
Rating:
5.0

Very easy use of pick up and drop off online during off office hours. Would recommend and use again

Brian Pierce 
Rating:
5.0

Customer did not leave a comment.

Dawn Ponke 
Rating:
5.0

Customer did not leave a comment.

ROBERT KUNCE 
Rating:
4.0

the van was excellent shape. Full sizes GMC. Favorite and strong.

Richard Price 
Rating:
5.0

We have rented several uhauls from different locations and this one was excellent in all ways!! Thank you

JANICE GRANT 
Rating:
5.0

Nothing I can think of. The staff was friendly and helpful and when I need your assistance I will be back. Much thanks.

John Boris 
Rating:
5.0

Customer did not leave a comment.

Alexanne Szablowski 
Rating:
5.0

No improvement needed. Smoothest U-Haul rental experience we have ever had!!

Clement Perks 
Rating:
5.0

Customer did not leave a comment.

Brenda Kirby 
Rating:
5.0

Customer did not leave a comment.

Defauw Cabinets 
Rating:
3.0

Very quick check in and check out. Decent price. Friendly employees. Terrible parking lot where the trailers were located.

Michael Phy 
Rating:
5.0

Customer did not leave a comment.

Defauw Cabinets 
Rating:
3.0

The front Right (“Passenger Tire”) was worn on the inside “bad ball joint or tie rod” there were wires showing and it made me nervous” I mentioned it and they said “I’m fine” I tried calling U-hail customer service day on hold for 45 minutes to get someone that couldn’t even understand me she wanted me to make an accident claim. Like are you serious right now? I hung up.

Revin Magee 
Rating:
4.0

Fast friendly service, thanks!

Phillip Palnau 
Rating:
5.0

Customer did not leave a comment.

Norm Willard 
Rating:
3.0

Customer did not leave a comment.

STEPHEN BRANDON 
Rating:
5.0

Customer did not leave a comment.

Leondre Dilbert 
Rating:
5.0

Customer did not leave a comment.

RANDAL RICHARDSON 
Rating:
1.0

Try to adhere to your own terms of service, that would be a great place to start. Maybe not 55 literally 55 minute hold times. Maybe reconsider charging 55$ for gas for 20$ of gas and maybe have them assess the tank in person vs lying about the gas level and defrauding paying customers. I spent 147 $in gas driving 300 miles of I 75, then another 55 charge. Do the math, it's abusive practice

Sean Hicks 
Rating:
5.0

The equipment was operational when it was installed at the rental pick up location. Halfway through the trip, the running/taillights on the trailer stopped working, (at night time while driving through the mountains in Pennsylvania).

Daniel Holbert 
Rating:
5.0

Customer did not leave a comment.

charles breuhan 
Rating:
5.0

Customer did not leave a comment.

John Der Ghazarian 
Rating:
5.0

Customer did not leave a comment.

Don Wilson 
Rating:
5.0

Customer did not leave a comment.

Lori Wisdom 
Rating:
5.0

Customer did not leave a comment.

Don Wilson 
Rating:
5.0

Everything was good. All connections seemed to be in good order and the lights worked well. Simple pickup process with an easy return (drop and go). Helpful staff at this location.

ERIC SHUMAKER 
Rating:
3.0

Customer did not leave a comment.

Duane Dubie 
Rating:
5.0

Customer did not leave a comment.

Dallyn Maresco 
Rating:
5.0

The location and service was outstanding. I was not happy with the fact that I reserved a trailer online at the 31 mile in Romeo location but get a call at 7am the morning of my reservation and told I had to go pick it up at a different location 20 miles from my house. I have never seen a company that makes its customers run around to chase rental equipment.

Thomas Ames 
Rating:
3.0

Guy never got off his phone with his wife or girlfriend, it was a loud and very awkward conversation he was having Thankfully a very nice lady came in to help me She was great but the guy was ridiculous

John Thatcher 
Rating:
5.0

Very helpful and professional, just good nice people. Will definitely come back.

Fred Allen 
Rating:
5.0

Customer did not leave a comment.

Michelle Delicata 
Rating:
5.0

Customer did not leave a comment.

Jason Winkle 
Rating:
5.0

Customer did not leave a comment.

Frank Moglia 
Rating:
5.0

Great customer services, friendly and helpful. When the need arises, I will rent from this location again.

MARC LEAL 
Rating:
5.0

Customer did not leave a comment.

Zlatko Zdravkovski 
Rating:
5.0

Customer did not leave a comment.

Robert Slade 
Rating:
3.0

drop off was quick and easy, and the counter people were friendly and helpful. Job well done!

Marilyn Niemi 
Rating:
5.0

Customer did not leave a comment.

MOKHLIS KRYAKOOS 
Rating:
3.0

Customer did not leave a comment.

cynthia provost 
Rating:
5.0

This was a pleasant experience! Easy to deal with, friendly service!

Chad Schuette 
Rating:
2.0

Customer did not leave a comment.

Dana Smith 
Rating:
5.0

Everything went very well. Friendly courteous helpful.

Mark Gardner 
Rating:
2.0

Lot was a muddy mess. No lighting making unsafe after sundown

KEVIN GALLAND BORRELL 
Rating:
4.0

This comment is not related to the location. I purchased insurance on the vehicle and locked my keys in the vehicle on the first day. I was told the insurance did not cover the lock out. They wanted to charge me $175 for the unlock service. Finally after hours of arguing they agreed to provide the unlock for free. Left a bitter taste in my mouth.

John Kelvin 
Rating:
5.0

Was very disappointed to find out when we arrived at our destination to find out there was no ramp thing like on the other trucks to utilize for walking up/down to load/unload items. Being I have health issues It was very disheartening but other than that things were as expected.

Christina Rudd 
Rating:
5.0

Customer did not leave a comment.

Paul Pirrone 
Rating:
5.0

Very good crew That got me hooked and on my way quickly. Great service!!!!!

Richard Bechill 
Rating:
3.0

Customer did not leave a comment.

Victor Reyes 
No reviews have been submitted for this location.

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