The process of using the app and not dealing with an actual person was AWFUL! It took me 30 minutes to get the van. The process of getting all documents submitted was TERRIBLE!
John M
Customer Reviews for Wireless Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Smooth transition
Armando HPickup was easy and fast - friendly staff - couldn't be easier.
Charles KVery friendly and helpful
MARIA DWas charged for gas even though it was at recommended return level.
Akeem MExcellent customer!
Camilo RThe location was hard to find because there was no roadside U-Haul sign. There was also no lighting in the unpaved, grassy back lot where the trailer was to be dropped off. This made it challenging when I dropped it off after dark. The employee I rented the trailer from was fine - no problem there, this evaluation is NOT a negative reflection on him in his role.
Louis VThe cargo van was new , continued with new trucks and cars
Roberto CThe gentleman was very rude and didn't listen to us and when we pulled up when we did somebody else was trying to take our trailer and very poor customer service his name is Al
jeremy mExcellent customer service, not a long wait.
almeater wNot sure when I still only used the vehicle for less than one day I was charged for 2 rental periods.
Jerome UI paid for a dolly for the day and there was no dolly. this is a contactless location so there was no one to talk to. i called uhaul l and was transferred then hung up on. i then called again and the same thing happened and now I ve been charged for a dolly I never used.
Josh MThe 24/7 process wasn't as smooth as I had expected.
Robert JExcellent Service. 100% Customer service.
Carlos DThey didn’t have someone that knew how to connect the trailer properly on site.
JOHN SEverything went well.
JENCY TWe had a VERY VERY difficult time getting thru the process. Stuck for three hours. Calling all different phone numbers and finally reach someone telling me they cancelled my van because it was after 4 pm when I spent all that time trying to get on. I did not see anywhere online that I had a one-hour deadline. Also, I change the pick-up time from 1pm to 3pm, customer service did not mention there was a deadline. I even told her that we will be arriving from the airport and maybe late and she stated no problem. We were stuck outside in 90-degree weather no place open close by. The bad of the van was swept. but the cab stunk with REAL BAD body order. When we finally reached someone around 6pm-7pm the gentleman help us greatly. He stayed on the phone through the process. It was a scary situation with just my sister and me stuck. If it weren't for this cute restaurant across the street up ways, we would have fainted by heat and dehydration.
Blandine BWould have appreciated my receipt by text instead of email. Was told I would receive receipt by both. Only received it by email.
debra cI appreciate having the opportunity to use the 24/7 option.
Deanna BThe rental I had was not clean whatsoever. There was dog hair everywhere. And while I was driving a roach came out of the AC vent. Absolutely disgusting
Jurg SWorse experience with uhaul ever!!
IISHA CThe van was so dirty the front was all dusty and crumbs were all over the place,it smelled so much,the rear of the van I had to use a sheet to cover the filth,so I could place my bedroom set, the tires were low on air,I brought back the vehicle with the same amount Of fuel I took it with..I have pictures
Ramona BReally bad experience using this location. I don't reccomend to anybody
Paola PThis guy put me on a cross country trip with a trailer that didn’t not have brake lights on it after he check and said yes they worked and they didn’t I got pulled over twice and my co pilot that was following me the whole ride here mentioned it to me and it really sucks that you guys really don’t care or have standards for safety.
Osvaldo AThe staff was amazing; the only issue was that none of the moving equipment I’d requested was there (aka carpet dolly, furniture dolly, mattress covers), but it was a same day request.
Andrew MDid not explain costs and was severely overcharged
wayne bNo one was there , an it's part of a boost Mobile which made it hard to find
CHOYA LVery quickly and no hassle drop off!
Kuryne LI was very impressed by my experience... A very nice woman (very pretty too) was very helpful and accommodating... I was there to rent a trailor with ramp.... While checking out she helped me with a cell phone issue I was having..... Very nice people... If I ever need to rent a uhaul again, I will check here first..!! Thank you boost mobile!!
Paul JI do not like to give negative comments,but compared to my U-haul dealer that I used prior to my move,this one is substandard. One person running the counter (Boost mobile). Checked me out quick enough, but had to hookup the trailer myself. Reached my destination and there was sand all over my equipment. Trailer was clean when I picked it up,so a seal or hole must be in the trailer somewhere BTW...I did not drive in sand. Returned the trailer after hours and the drop off area was dimly lit and felt unsafe.
William EBIANCA OF WIRELESS OUTLET WAS ABSOLUTELY WONDERFUL! THE WHOLE PROCESS WAS SO MUCH EASIER THAN I EXPECTED. THE TRUCK WAS IN EXCELLENT SHAPE - UNDER 4OOO MILES. BUT I WAS SURPRISED THAT IT DIDN'T HAVE POWER WINDOWS AND MIRROR. OTHER THAN THAT IT WAS GREAT! IF I EVER NEED A MOVE JOB, I'LL BE BACK TO U-HAUL! THANKS!!
sharon bThe manager here was excellent! Very personable and accomodating!
JOHNNY DAwesome staff! Enjoyable and easy to drop off. Also put a screen protector on my phone. Cool peeps
Robert JGreat service
DAVID M