Customer Reviews for Winona Leasing Co
(U-Haul Neighborhood Dealer)

1,541 reviews

1777 W Service Dr   Winona, MN 55987

(507) 452-1108

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–4 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(507) 452-1108

1777 W Service Dr
Winona, MN 55987

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–4 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MATTHEW EVENSON 
Rating:
4.0

Customer did not leave a comment.

Stephen Ballard 
Rating:
5.0

Customer did not leave a comment.

Kaylee Pye 
Rating:
3.0

This physical site was Ok, The U-Haul system of reservations is really unpleasant and difficult, almost non functional. I will avoid U-haul in the future due to their use of electronic system to provide customer service. It is not service. I spent 3-4 hours trying to get a reservation accomplished with their on line system. Never again if I can help it.

William Donnay 
Rating:
5.0

I was very happy with the service I received.

Timothy Chiglo 
Rating:
2.0

Keep the trucks well maintained. We had a broken wiper blade

Jarod Lueck 
Rating:
5.0

Customer did not leave a comment.

Sheila Maass-Myers 
Rating:
5.0

Online pickup was complicated. Glad someone was there to help us out.

Lesa Tienter 
Rating:
5.0

All went well as per usual.

Winona Air 
Rating:
5.0

Customer did not leave a comment.

Jason Dicus 
Rating:
5.0

Customer did not leave a comment.

David Tepovuch 
Rating:
5.0

Great service!!

JOHN SINNIGER 
Rating:
3.0

Way to expensive

Danielle Thorn 
Rating:
4.0

Your on line reservation system is not good. For the last 2 years following my reservation entry on line I have been informed that the trailer would NOT be available. When I contacted the corporate number provided I was simply told that the unit was only available for 4 days instead of the 11 I had reserved. No effort was made to assist me. When I called my local contact they were able to resolve it within an hour and assured me that the trailer would be available. Without their help you would lose a long time repeat customer

Ronald Miller 
Rating:
4.0

Customer did not leave a comment.

James Roberton 
Rating:
4.0

Customer did not leave a comment.

James Roberton 
Rating:
5.0

The dash continually displayed "Check tire monitoring system", or some such. There may be a low tire. I could not get the rear half of the side door of the cargo area opened.

DONALD EVANSON 
Rating:
4.0

Customer did not leave a comment.

Cheri Peterson 
Rating:
3.0

The mobile pick up was glitchy. I was never able to upload photos of gas, odometer, condition. The truck was in terrible shape.

Brian Dunn 
Rating:
3.0

The van had tire issues and I wasn't able to use it for 2 days of my rental.

Lisa Truax 
Rating:
5.0

Representative was very courteous and polite.

cindy gray 
Rating:
5.0

This location was very Knowledgeable and easy to work with

Gary Marg 
Rating:
4.0

Customer did not leave a comment.

Kent West 
Rating:
5.0

Customer did not leave a comment.

Jarreahea Webb 
Rating:
3.0

Your app is terrible, wouldn't let me check in the truck (stuck getting location for over 15 minutes despite it putting me on the location when asked to find stores, finally I called in and was told to just drop the keys in the box.)

Bryan James 
Rating:
5.0

Customer did not leave a comment.

David Leavitt 
Rating:
5.0

Customer did not leave a comment.

Mark Paulson 
Rating:
5.0

Friendly, easy to rent here, no issues

Bret Dubbels 
Rating:
5.0

Customer did not leave a comment.

Charles VanMeter 
Rating:
5.0

Customer did not leave a comment.

Mark Paulson 
Rating:
5.0

Customer did not leave a comment.

Vicki Wiest 
Rating:
4.0

More product availability. Better choice for one way usage. My Representative John did a great and is a credible

Burckhammer Jannie 
Rating:
5.0

Customer did not leave a comment.

Mark Swiggum 
Rating:
4.0

Customer did not leave a comment.

Bonnie Kohner 
Rating:
5.0

Customer did not leave a comment.

STEVEN DRANGE 
Rating:
5.0

Customer did not leave a comment.

Jame Thomas 
Rating:
5.0

Customer did not leave a comment.

William K OConnor 
Rating:
5.0

everything all good!

Winona Air 
Rating:
5.0

This reservation was perfect!

Larry Slaughter 
Rating:
5.0

Customer did not leave a comment.

Scott Ehlenfeldt 
Rating:
4.0

Customer did not leave a comment.

Matthew Benning 
Rating:
5.0

Customer did not leave a comment.

Vance Haugen 
Rating:
5.0

Quick and easy. Helpful staff. Would return again.

Osvaldo Martinez 
Rating:
2.0

the people were nice but openly complained about the person prior to me in front of me. but mainly, the truck had multiple issues that made my trip unsafe.

Molly Berlin-Burns 
Rating:
5.0

Customer did not leave a comment.

fred orlowske 
Rating:
5.0

Customer did not leave a comment.

Duane Oldham 
Rating:
5.0

Customer did not leave a comment.

Jana Craft 
Rating:
5.0

I used the key drop box

Lisa Leonard 
Rating:
5.0

Customer did not leave a comment.

David Vaslow 
Rating:
4.0

Customer did not leave a comment.

john hopkins 
Rating:
4.0

Pat made it very easy and quick for me to rent the trailer. The price was quite reasonable also.

Joe Gale 
Rating:
5.0

Make sure the mirrors aren't frozen.

Joshua Hurvey 
Rating:
5.0

Customer did not leave a comment.

Michael Nikolas 
Rating:
5.0

Customer did not leave a comment.

Bryan Kindiger 
Rating:
5.0

Trailer was ready and they made picking up the item very easy

Brian Bartels 
Rating:
5.0

Customer did not leave a comment.

john hopkins 
Rating:
5.0

Customer did not leave a comment.

Sandy Leisen 
Rating:
5.0

Driver's door closes hard. Had to frequently stop, after starting, to open and slam it.

DONALD EVANSON 
Rating:
5.0

The truck was ready full of gas and clean. It only took 5 minutes to check in and out.

Matt Koopman 
Rating:
5.0

Great service at a fair price. I would recommend this to all my friends.

Connie-Sue Pace 
Rating:
4.0

Customer did not leave a comment.

Sally Inglett 
Rating:
5.0

Best uhaul dealership

Thad Pool 
Rating:
5.0

Customer did not leave a comment.

JON MARLEY 
Rating:
5.0

Customer did not leave a comment.

David Eriksen 
Rating:
3.0

It took three days to get the receipt

Robert Weis 
Rating:
5.0

We didn’t interact with any personnel at this location this time. But in the past, this location has been extremely helpful in assisting us to find exactly what we need (usually one-way trailers) and has the knowledge and ability to answer all of our questions, unlike it’s new neighbor across highway 14.

Gordon Grgurich 
Rating:
5.0

This location runs smoothly and efficient, I can't think of any improvements needed. They do a great job, even with the corporate location that moved in across the street and took half their rental business. Support your local businesses..

Jason Hanf 
Rating:
5.0

Having a 26 foot truck available in Rochester MN.

Guyland Whitlow 
Rating:
5.0

Customer did not leave a comment.

Gordon Durler 
Rating:
4.0

Was able to help me get the keys to the uhaul and be on my way in an expedited fashion. Very efficient.

Luke May 
Rating:
4.0

Customer did not leave a comment.

ALLAN KUEHL 
Rating:
4.0

Customer did not leave a comment.

daniel gohman 
Rating:
5.0

Customer did not leave a comment.

Tyler Struck 
Rating:
5.0

Customer did not leave a comment.

Ernie Brodsky 
Rating:
4.0

The people here were helpful, but I will never recommend uhaul to anyone after our awful experience. We were supposed to get a truck in Rochester, and found out we had to pick it up in Winona, only to have the person in Rochester cancel our reservation and then we were charged an additional $70 in mileage for having to drive out of our way to pick up a truck. Talk about an inconvenience and a company making us pay extra for their mistakes.

Jeremy Talbott 
Rating:
5.0

Customer did not leave a comment.

PEGGY OCONNELL 
Rating:
5.0

Customer did not leave a comment.

Veronica Studelska 
Rating:
5.0

do a rental visual check before leaving. I found a dented fender on the trailer after leaving. could have happened before or after though I wasn't in any wrecks.

Marshall Miller 
Rating:
4.0

Customer did not leave a comment.

George Slinkard 
Rating:
3.0

There is a full UHaul across the street. I think all UHaul services should ultimately move to that location.

Ryan Brinkman 
Rating:
5.0

The only complaint is that the pull-out ramp got slippery when it rained.

LaCindia Theis 
Rating:
5.0

Customer did not leave a comment.

Clinton Ronnenberg 
Rating:
4.0

Customer did not leave a comment.

Kenton West 
Rating:
4.0

Not a thing to improve! Everything was done quickly and in an organized manner.

Jason seitz 
Rating:
5.0

Business was closed but effortless trailer return and no problems at all!! Thanks uhaul

Sean Malay 
Rating:
5.0

Customer did not leave a comment.

Jeanne Walsky 
Rating:
5.0

I have rented from UHaul from many different locations across the country, and I have to say that Winona Leasing (UHaul) has given me the best customer service out of ANY other location!

Larry Slaughter 
Rating:
3.0

Customer did not leave a comment.

Roger Halberg 
Rating:
5.0

Customer did not leave a comment.

Natalie Jasnoch 
Rating:
5.0

Customer did not leave a comment.

THEODORE ZEIDLER 
Rating:
3.0

Customer did not leave a comment.

karla smith 
Rating:
5.0

Customer did not leave a comment.

GUY STREATER 
Rating:
3.0

Customer did not leave a comment.

Jennifer Smith 
Rating:
5.0

Customer did not leave a comment.

Michael Reilly 
Rating:
5.0

Love the people and the customer service, I was there late with no reservation and the person still got my trailer all set up and ready to go! Definitely will come back if need be

Joe Berger 
Rating:
5.0

Customer did not leave a comment.

Tim O'Hare 
Rating:
5.0

Helpful staff, vehicle was nice.

Daniel Gleason 
Rating:
5.0

Winona Leasing was great made it so easy

mark caldwell 
Rating:
4.0

Customer did not leave a comment.

CHRIS PARKER 
Rating:
5.0

Customer did not leave a comment.

Ryan Wieczorek 
No reviews have been submitted for this location.

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