Comentarios del cliente para Winghaven Mobil

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Winghaven Mobil

Grado total:

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Roy S. en

Grado:

El cliente no dejó un comentario.

MARIE F. en

Grado:

El cliente no dejó un comentario.

Sharon P. en

Grado:

El cliente no dejó un comentario.

Karen C. en

Grado:

I did everything online and it was supposed to be a quick simple pick up my appointment was at like 5:30 got there and I didn’t get my truck to almost 630. The computer kept adding insurance I didn’t want and they couldn’t figure out how to take it off and then it wouldn’t add the dolly I needed that I had a reservation for And they had to keep calling someone. Then when my husband went to hand it in after reviewing the charges they had charged us for an extra day for the dolly rental and the use of the truck and nobody at the mobile station could help us they gave us a number of a gentleman to call and I have left two messages and receive no phone calls back.So I’m out an extra $60 that I shouldn’t have paid for and nobody at the mobile station can help you because they all just work for Mobil.

Carole F. en

Grado:

El cliente no dejó un comentario.

Raymond s. en

Grado:

El cliente no dejó un comentario.

Mary G. en

Grado:

Everything went smoothly. Thanks!

Julie T. en

Grado:

We were charged for mileage rate over what the reservation was for. It was supposed to be .69 a mile and they said that didn’t include weekends but I’m renting from another location this weekend and it is .69.

Kristofer T. en

Grado:

Help hooking up the unit and going over the unit prior to leaving would be nice. The store typically only has 1 person staffed which is tough to do UHAUL rentals while servicing in store customers.

Natalie W. en

Grado:

El cliente no dejó un comentario.

James V. en

Grado:

El cliente no dejó un comentario.

Sushil B. en

Grado:

This location is a gas station and do not have enough people to help. Very time taking. I had to pick up furniture pads and dolly from anothe U-Haul store. They did not plan anything and kept things on time. I had to read meter reading myself. Do not recommend to go this U-Haul center. Go to the highway K or Lake St Louis one.

Michael P. en

Grado:

Everything was great. Super nice lady who handled the transaction.

Craig H. en

Grado:

El cliente no dejó un comentario.

Elyjah S. en

Grado:

Employees treat uhaul customers very poorly and refuse to give talk to you when anyone not using the uhaul service is in the store. Employees claim uhaul customers not real customers.

Rebecca L. en

Grado:

I was really turned off with all of my interactions with employees. They were slow, took brakes to help other customers, and exhibited a lack of professionalism. In the future, i will be driving further to get to a U-Haul Center that is not a part gas station and part U-Haul rental facility.

Steve L. en

Grado:

Close this location. The staff stated they had been directed to service the convenience store customers and the Uhaul customers would need to wait. I had a reservation and waited for over 30 minutes for the staff to complete their transactions prior to waiting on me. Then when they had customers they interrupted the Uhaul transaction. They were unfamiliar with the Uhaul software. They were rude.

Ed M. en

Grado:

El cliente no dejó un comentario.

ROBERT S. en

Grado:

Very clean location cashier was very familiar and organized at the drop off location.

Jillian D. en

Grado:

The van drove like a damn chainsaw. And I couldn’t adjust the mirrors. No one at the locations seemed to think anything was “their job” and kept transferring me to other locations

Tommy W. en

Grado:

Vehicle definitely needs new wiper blades,and Jan from the Mobil station did a wonderful job

Kevin D. en

Grado:

Have more of an urgency! Trained more on the use of the computer program in which one can dent easily.

JESSE M. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

You need to have a TRAINED staff member to help uhaul customers. There was 1 clerk for the entire gas station when we picked up our trailer at 11am on a Sunday. He couldn't figure anything out and kept getting errors so my husband ended up going through page by page to figure it out. We had pre-checked in. That was a waste of time. There were 4 other people waiting behind us for a rental. Good thing we knew how to hook up the trailer because there was no one to help. I don't think he would know how anyway. I certainly wouldn't trust him hooking it up. The clerk who checked in the trailer a few hours later was not any better. He didn't know how to do any of the paperwork, couldn't run the printer and didn't seem like he was too worried about that. We've always gone to the location on Laura Hill in O'Fallon but thought this would be closer. We won't be making that mistake again! Back to Laura Hill for us!

robert g. en

Grado:

Hire some employees not use gas station attendants.

Patricia P. en

Grado:

El cliente no dejó un comentario.

Kasey S. en

Grado:

El cliente no dejó un comentario.

Shelby P. en

Grado:

This is from a year ago and the review email got lost in my junk mail, but I had such a bad experience that when I found the email it was worth re-visiting. First off, when I went to pick up the truck I was advised to check and make sure the amount of fuel marked on the paperwork matched the amount on the fuel gauge in the actual truck. Well they didn't, so I went back in and the kid who'd advised me to check had NO IDEA how to handle it if that situation actually popped up! He didn't have a supervisor there that he could ask, so he said he'd just make a note on the paperwork . When I actually get to my destination, I find that the 2 furniture dollys I ordered aren't there! There's 1 utility dolly, but that's not what I needed. Fortunately my moving guys had equipment they could use. Then when I go to drop the truck off at the end of the day, I advise the girl behind the counter that I didn't get the equipment I needed and reiterated my issue with the fuel gauge. She said there wasn't anyone from Uhaul there at that time, but she would leave them a note. And guess what-- I was still charged for the difference in fuel and the 2 dollys I didn't get. I've had good experiences with different locations in the past, but this pretty much ruined my opinion of Uhaul overall so I wouldn't ever use Uhaul again.

Ronna S. en

Grado:

El cliente no dejó un comentario.

Thomas o. en

Grado:

Mary was very attentive to are needs and did an excellent job of taking care of us

Matt S. en

Grado:

Bothe the morning and evening staff who I picked up from and dropped off were poorly trained to work with the system. Morning did not understand I was informed by the app to get the keys from her and tried to go through the entire setup process. Evening staff for the return could not check my vehicle back in since I did not have my phone with me and could not use the app. They asked me to sign a piece of paper and told me they would transfer over the signature to the finished order after they figured out what was wrong. They never closed out the order and I had to call the next day and speak with a district manager. He was very helpful but the overall process was very sloppy and irritating. I would not recommend using the satellite stores to any friends or family. I would suggest going to a stand alone U-Haul store.

Thomas S. en

Grado:

The nice people at the gas station could use some training. They all seemed new to it. But, they read the directions and got through the process. I am happy with everything, just thought I would mention that.

Roderick H. en

Grado:

I rented the truck through the phone, at one point after I was able to locate the truck the screen said to take the phone into the location to show the attendant and get the key. The attendant asked what I was showing him and said I am not giving you a key just because your phone says. He ended up calling U-Haul who said to give me the key. When I returned it he said I had to sign all this paperwork for his records. The online process was not efficient at all in this instance. Also the pads and dolly had all been used and were scattered throughout the back of the truck when I picked it up

Benny M. en

Grado:

El cliente no dejó un comentario.

Jon M. en

Grado:

El cliente no dejó un comentario.

Bernard S. en

Grado:

They gave us the wrong truck from what we reserved. They charged us the protection policy even though we declined it online with the order. It took over 30 min for the man at this location to find the reservation, he hardly spoke English and didn't know what he was doing.

Terri B. en

Grado:

El cliente no dejó un comentario.

Joe R. en

Grado:

Customer service was horrible. Complained the entire time about renting trucks and making no money. She didn't "trust" online check in and we had to do it with her again so she could "cover" herself. I rented from the hwy k location a few weeks ago and they were awesome but not this one.

Timothy P. en

Grado:

El cliente no dejó un comentario.

SHANNON J. en

Grado:

El cliente no dejó un comentario.

Amy S. en

Grado:

El cliente no dejó un comentario.

Jeff D. en

Grado:

El cliente no dejó un comentario.

Ryan S. en

Grado:

El cliente no dejó un comentario.

Shad W. en

Grado:

Well got call 2 days before and had location changed for pick up. Then got to that location and didn't have a truck. Had to wait and go to a nother location to pick up truck. Only offered $50 off cost. Wasn't enough for the inconvenience of not being able to get to location and get loaded and leave that day. Will not get truck again.

GOLI B. en

Grado:

The rent is 24 hrs. However, customers are given less than 24 hours. This is to me a rip off. 2

Michele F. en

Grado:

El cliente no dejó un comentario.

Keith T. en

Grado:

El cliente no dejó un comentario.

joan b. en

Grado:

It took over 30 minutes to receive truck because it is a convenience store so the clerk has to stop U-Haul check in or out to take care of store/gas customers. Took 40 minutes to return. I was on a tight pick up schedule so it caused a delay and I had to add additional time.

john c. en

Grado:

El cliente no dejó un comentario.

Kennady M. en

Grado:

The woman taking the truck back would not listen that I had already paid for the rental, and tried to make us pay for it again.

Matt M. en

Grado:

Fix the A/C in the truck

Gary S. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

The mobile check in through my Uhaul account did not work like it was supposed to. It would not allow me to check in. It took 30 minutes to get it worked out with the employees. I have rented at this location before, and it was a similar experience. If the mobile check in would have worked as advertised, it would have been a lot smoother.

Peter P. en

Grado:

El cliente no dejó un comentario.

Marsha G. en

Grado:

The furniture pads that I requested were not in the truck. The people at this location are terrible. It took over 25 min for the person to fill out the information at pickup and there was only 1 person working (this is a convenience store) when I returned. This took another lengthy period to return.

jon m. en

Grado:

Very conveniently located excellent equipment clean facilities way above average service highly recommend to all my friends

Steve M. en

Grado:

Have someone available to talk to on weekends, freeging ridiculous

sumeet l. en

Grado:

Although there was a delay initially since I did not reserve online, but after that everything went fine. Checkout was easy and done is less than 5 mins.

linda h. en

Grado:

Train the people at the actual locations...they were not helpful and tried to charge me an additional rental fee of 80.00..did not know what they were doing.....they give u haul a bad reputation...I have used u haul in the past with no problems...this gas station was a terrible experience on an already stressful moving day!

jim l. en

Grado:

El cliente no dejó un comentario.

Nicole M. en

Grado:

El cliente no dejó un comentario.

Taylor T. en

Grado:

El cliente no dejó un comentario.

jill b. en

Grado:

Communication between UHaul locations needs to improve. The location we were supposed to return our UHaul to wouldn’t take it because she said she didn’t have room. The paperwork said to return it to that location and the manager made us leave and return to a different location. I asked her to call so we wouldn’t get turned away from that location also. Well, she didn’t call and when we arrived they didn’t think they could take it either. Returning the UHaul was not an easy experience and we were afraid we were going to have to drive it another 90 minutes to return it where it was picked up.

Bradley D. en

Grado:

El cliente no dejó un comentario.

Gardner C. en

Grado:

El cliente no dejó un comentario.

andrew s. en

Grado:

Service was very slow, I had to wait until they waited on their fuel/food customers. U-haul service was NOT a high priority for them.

karen m. en

Grado:

The cashier was very nice checking me out, There were several customers that were coming in and out to purchase gas and other purchases. The attendant was trying to handle all the costumers, while the manager at on the floor shuffling papers. My transaction of renting the u-haul was time consuming. I am a business owner and if one of my employees, especially a manager was just sitting while there was a line of paying costumers that needed to be checked out the would be reprimanded!

patrick p. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

Clerk did not know how to do a return. Had to do a return on my phone instead.

Jake L. en

Grado:

The station wasn't staffed enough and the clerk continued to check out other customers, interrupting me picking up the truck.

Leslie C. en

Grado:

This is a convenience store. Uhaul is the least of their concern and you are bothering them for service. When the clerk throws you a set of keys and lets you find your own truck, pretty much says it all!

paul a. en

Grado:

Extremely slow at pick up and drop off! Dispatching from a convenience store/gas station, I was always abandoned (to wait) each time a customer would come up to the checkout counter. 20 times both visits. Horrible!

Marissa D. en

Grado:

El cliente no dejó un comentario.

scott t. en

Grado:

The people at the store need training. When the customer has to help the employee figure out the billing, that's an issue.

Lenell A. en

Grado:

El cliente no dejó un comentario.

Lawrence O. en

Grado:

Easy drop off!

Andrea M. en

Grado:

The personal was friendly but the experience was lacking. I reserved a truck online, the following day I received a call stating they overbooked the size truck I reserved and eventually worked it out but I had to drop it off at a different location. Which wasn't an issue, but for the fact that the charges ended up more then originally quoted for two days, and we only had it for one day. Will not use uhaul again.

Jason Z. en

Grado:

Not necessarily for this location but for Uhaul Company in general, have someone actually answer the 1 800 GO UHAUL line. I waited on hold for 45 minutes waiting to talk to someone before giving up. This is horrible customer experience to say the least.

Edward S. en

Grado:

Gassed vehicle to fuel level required then charged again under easy fuel.

James L. en

Grado:

El cliente no dejó un comentario.

mark c. en

Grado:

The cashiers struggle with entering all the information,

joanna j. en

Grado:

El cliente no dejó un comentario.

jessie c. en

Grado:

They did everything right

John F. en

Grado:

El cliente no dejó un comentario.

Fred K. en

Grado:

TAKE YOUR TRUCKS SOMEWHERE ELSE. THEY OVER CHARGED ME ON MILAGE BY 80.2 MILES AT $ .79 A MILE = $63.36 OVERCHARGE. I WAS GIVEN THE PAPERWORK & KEY, INITIAL HERE AND SIGN HERE, I'M GOING TO SMOKE A SIG. SAIOD THE GIRL A.J., SHE DIDN'T WALK ME OUT TO CHECK THE TRUCK OR MILAGE. IT TOOK FOREVER, EVEN THOUGH WE DID ALL THE PAERWORK ON LINE. CHECK OUT WAS A NIGHTMARE AS WELL, 45 -60 MINUTES. I KEPT TELLING THEM SOMETHING WAS WRONG THAT'S TOO MUCH OWED. FINALLY THE 2 KIDS CALLED THE MGR. WHO TOLD ME YOU'RE JUST GETTING CHARGED FOR WHAT YOU OWE. SHE WASN'T AT THE STORE TO KNOW WHAT I OWED. I FINALLY SAID JUST GET ME OUT OF HERE. I'M CALLING HER TODAY @ "WINGHAVEN MOBILE" ON 7407 HWY N DARDENNEPRAIRIE, MO. 63368 I GPSd THE MILEAGE AND THE TOTAL WAS 51.7 MILES TOTAL / THEY CHARGED ME FOR 131.9 MILES. I EXPECT A FULL REFUND OF MY $63.36. UNHAPPY CUSTOMER

Brian H. en

Grado:

El cliente no dejó un comentario.

Brian W. en

Grado:

El cliente no dejó un comentario.

TRACI S. en

Grado:

El cliente no dejó un comentario.

Larry S. en

Grado:

El cliente no dejó un comentario.

Rick H. en

Grado:

Took a longer time than should have to get rental.

Doris D. en

Grado:

El cliente no dejó un comentario.

donald s. en

Grado:

I believe the people you have here are doing a great job.

Shala S. en

Grado:

El cliente no dejó un comentario.

Jason S. en

Grado:

Hire people with customer service skills. I waited for 45 minutes to pick up my truck.

Adam B. en

Grado:

They didn't have any equipment available to assist us in hooking up the trailer.

David S. en

Grado:

El cliente no dejó un comentario.

Lyndsey F. en

Grado:

El cliente no dejó un comentario.

Nathan K. en

Grado:

The old lady was really rude and not friendly at all. I would never pick one up from her again.

Belinda H. en

Grado:

After I had filled out paper work on line got to place to pick up and man that didn't speak very good English refilled out paperwork and over charged me.

Michael B. en

Grado:

We waited 45 minutes to return the truck we had rented, then they got the charges incorrect on top of that!