Thanks for the free pen and the excellent customer service. I will be back.
JAYNELLE B
Customer Reviews for Windy Flat Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Customer service was polite and helpful. We appreciated that they honored our reservation with the size of vehicle reqested.
JOANNE BFound the employees very professional and caring. Great location! I would definitely use again.
ALLEN TMy issue is not with this fabulous location in El SOBRANTE - they're awesome. My issue is with the centralized service: Uhaul changed my pickup location four times without discussion and my drop off location once. Note: your customers can't just get public transportation or ask for a ride 80-90 minutes from their original location (especially in the country!), so though I understand you need to balance your vehicle distribution, it's obnoxious to make these changes without even discussing it with your customer.
JONATHAN WGreat customer service !
LAURA RThe staff was excellent, very friendly and helpful. My questions were answered with a smile. I will be using them again.
SHEILA JThe people were sooo nice ! Helped me with everything I needed and made it so simple ! I wouldn't go anywhere else to get a U-Haul this is by far the best location !
KYLE NIt was easy to rent and the people were helpful !
SHAI YFriendly, patient and helpful service!!!
DALE WNothing comes to mind. They team there were fast, friendly, and their equipment was well maintained.
KENNETH BNone everyone was nice good customer service
ALEXANDER WNada
Obdulio MNice friendly staff.
ALFONSO CTY
MAURICE HCan't think of anything, it was fast and reliable.
joseph mSmooth transaction. Friendly environment. I love this place
DAWA SGreat place to rent. Clean and friendly environment. Mike is great!! Our new go to spot to rent a van or truck
CHRISTOPHER PSolid
ERIK SThere was no ramp
MELISSA SMy last experience with UHall was good, but this one was exceptional!
CHRISTOPHER PGreat service as always.
JOSELITO SGreat Service from very professional people
JACKQUA CWindy Flats is the only place to rent your uhaul. Best customer service. Easy in and out.
LUIS LThe guy was nice enough but told me he thought my rental DID HAVE cruise control, but it did NOT. That was a long drive w/o cruise control.
DANIEL ZReally nice ppl. Will use their service again and again.
LEOVIGILDO VWonderful people working there
Chuck R | Overall ExperienceI have had a long and enjoyable relationship with this family run and owned business for almost 15 years. Windy Flat is in one of the best locations for storing any vehicle with the best temperate climate one could hope for, (never too hot and never too cold) and very secure. It is a tribute to Windy Flat that my 21' foot travel trailer lasted as long as it did. Hats off to Velma and Mike!
BRIAN L | Overall ExperiencePlease give the woman who works the front desk at Windy Flats a raise, she is lovely.
Randee PExcellent Service!!! Thank you for making us feel like Family!!! You guys are the Greatest and I'm thankful we still have a good company to depend on KUDOS WENDY FLATS UHALL!!! Gods Best Blessings!!! Kellie H. ☮️❤️
KELLIE HNothing I was well pleased with my experience
LOUIS CAmy Rose was so helpful! I was so overwhelmed with moving and she made everything so easy.
MIRIAM REvery thing was great except there was no ramp for the hand trucks in the back .
OLIVIA DAbsolutely nothing!!! Marlena was totally awesome!!! She educated us on the truck rental process and went above and beyond anything we could've ever expected.
JAMES DBest U-Haul Location I've worked with - Hands Down - This is the Go-To A+ Location. Excellent above and beyond service, no hassles, easy parking, ….. A+ Rating
SAMUEL CGreat customer service and very friendly
KURT BThe staff was very helpful!
Bastiaan VNothing there needs improvement. It was, all around a very good experience.
ALMA CAmazing customer service and very easy to do business with. Vehicle was clean and runs very well. The reps made sure we had everything we needed and their attitudes were very pleasant. Definitely renting from them again.
BYRON LLocation was clean, truck was in excellent condition and the employees were friendly, professional and efficient. I will definitely use this location again.
RAYMOND WNothing. Great customer service
RYAN NGreat place to rent from.
DAVID EReally good service ! ❤️
Maria DWe did not originally book at this location but ended up going there as the location we booked at did not have the truck we needed. The truck was ready to go when we arrived and the staff were friendly and helpful.
Katy AThey were very nice !!!
Charles EFriendly, fast, and incredibly efficient! I won't rent from anyone but them!
DEBRA DStay honest, open minded and continue to listen to the needs of the customer burning desire to win them over with an incentive offer they can't refuse.
GARY PEveryone at Windy Flat Inc, were professional, knowledgeable, and very friendly. Servicio al cliente de excelencia. I can't think of anything that they need to improve on. I will definitely go back to them when I need another truck rental.
rachelle gThe equipment worked fine. The only issue was When I spoke to the person at the front desk after the return, to verify the total amount charged to my card afterwards, she kept insisting that it was not that high for a rental. The issue isn't if it's high in her opinion, my concern was whether or not I was charged incorrectly. Personal opinions were not needed.
LISA wN/C
TESFA BI've been renting from this location for a couple of years now. There are several places for me to do business, but I continue returning to Windy Flat because of the exceptional customer service, particularly by the owner, Mike. He treats everyone with kindness and as a genuine human being, rather than some places that only see customers as a transaction and dollar sign.
Chayce BI olmost had an accident. The steering wheel fluid and the break fluid on the truck got busted. I olmost have an accident I am still on shock about
Joaquin pExcellent customer service!!!!!!! It couldn't have been any better than it was.
Derrick RYour staff was the best I could hope for and the truck we rented I would rate a 10 on a scale 1 to 10!!!
MARK DUnfortunately I didn't get the names of the two employees (female in front desk and male at back desk). They were excellent and exuded excellent service! The pickup I used was clean, in good operation, and got the job done. I'll definitely return in the future if needed! God bless that location!
De SThe employees are helpful and friendly!
Henry PWindy flat was amazing! The customer service was excellent.
Alec DStaff very friendly and helpful and knowledgeable. Reservation online was simple, instructions given for drop off and overall great experience Truck very well maintained, clean and exactly the size we needed
Rosanna Cpolite and courteous
larry pThis place is a hidden jewel in the city. The owner is very, very helpful. If you want your moving experience to go smoothly, start here!
Michael MVery NICE & professional peoples
HAFEDH H | Overall ExperienceYour service over the past 25 or more years has been the best. Thank you so much.
THOMAS T | Overall ExperienceAmazing service, good family owned business with Fair pricing. Highly recommend.
Santiago V | Overall ExperienceMichael and co. were super friendly and willing to help.
Paul N | Overall ExperienceI highly recommend Windy Flat for secure storage. The staff is always courteous, helpful and available.
FRANK K | Overall ExperienceVery nice family operated business
Todd V | Overall Experience