Customer Reviews for Winchesters Towing & Repair
(Distribuidor de U-Haul del vecindario)

151 comentarios

201 Big Run Rd   Lexington, KY 40503

(859) 554-3027

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 7 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(859) 554-3027

201 Big Run Rd
Lexington, KY 40503

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 7 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The cargo area had a small water leak and they fixed it. The people at this location are great. They even gave me a piece of grilled chicken they had just cooked up for customers and workers!

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery M. 
Clasificación:
5.0

This place is open later and check in was less than 5 minutes. Absolutely ðŸ'¯% recommend this return location!

Candice B. 
Clasificación:
5.0

Friendliest Uhaul dealer in town

Tabitha W. 
Clasificación:
4.0

Second rental, easy to use, communication from UHaul was a bit delayed but we got there using self check in. Truck was clean and process overall very easy, would recommend.

Laurie G W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew S. 
Clasificación:
5.0

Totally awesome place to do business with, completely recommend to everyone.

ENRIQUE R. 
Clasificación:
4.0

Very easy to conduct business with and offered very good customer support.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabe W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaimie M. 
Clasificación:
5.0

We were on vacation, 5 hours away from home, when our vehicles transmission gave out. Due to Covid every rental car agency had sold off their fleets and there were no rental cars available within (at least) 60 miles from us until 2 days later. And that was a 'maybe' at best. Tabitha was the absolute best. She was able to find and provide us a truck for two days so we could at least get to our hotel and have a vehicle to drive for a couple days to enjoy our vacation itenerary. In addition, she was able to locate us another truck and vehicle hauler and had it ready for us on on departure date so we could drive back home towing our vehicle. Tabitha we want to thank you again for all the extra work and everything you did for us. Without you and what you did our vacation would have been a disaster. I hope UHaul recognises you in some way.

JOHN E. 
Clasificación:
5.0

We were on vacation, 5 hours away from home, when our vehicles transmission gave out. Due to Covid every rental car agency had sold off their fleets and there were no rental cars available within (at least) 60 miles from us until 2 days later. And that was a 'maybe' at best. Tabitha was the absolute best. She was able to find and provide us a truck for two days so we could at least get to our hotel and have a vehicle to drive for a couple days to enjoy our vacation itenerary. In addition, she was able to locate us another truck and vehicle hauler and had it ready for us on on departure date so we could drive back home towing our vehicle. Tabitha we want to thank you again for all the extra work and everything you did for us. Without you and what you did our vacation would have been a disaster. I hope UHaul recognises you in some way.

JOHN E. 
Clasificación:
5.0

I strongly recommend this business, and the staff are very friendly and made the process very simple.

ENRIQUE R. 
Clasificación:
3.0

see prior comment.

robert W. 
Clasificación:
1.0

I would like for a supervisor to give me a call please. Paige 859-519-5534

Tammie J. 
Clasificación:
5.0

Extraordinario servicio al cliente

tamara G. 
Clasificación:
5.0

Nothing. Wonderful, caring helpful staff who go out of their way to help!!

Lynn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jordan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Becki H. 
Clasificación:
4.0

The service was very friendly and it was very easy to rent here.

Nelson G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

Keep up the good work

LORI ANN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
3.0

The rental agreement shows a half tank of gas and I have photos that it didnt and I put gas back in and now its on the bill that I returned it with 3/8 of a tank I have photos of what I put in this is bull shit

Anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy S. 
Clasificación:
1.0

The man there was very unprofessional and unfriendly. Hung up on us and everything. I will definitely use another location from now on

Robert K. 
Clasificación:
5.0

Everyone was friendly and very accommodating.

Todd L. 
Clasificación:
1.0

The keys were not in the right spot and I did not receive all the rental items I requested

Noah L. 
Clasificación:
5.0

Impeccable service with a smile. I will definitely use you guys again and I will recommend you to all my friends and family.

Donzel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

Have the truck at the location when its time for pick up. We wasted 2 hours waiting for a truck that was suppose to be ready at noon. I spent over an hour on phone with you before I was directed to new location for a truck there. This is unacceptable. This is a failure for uhaul as company and not this location's fault.

DONALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATASHA T. 
Clasificación:
4.0

It would be nice to see a bill at time of payment. Returned truck and still have no idea what I paid

Christopher A. 
Clasificación:
4.0

The young lady who managed our rental was very courteous and professional. She is a good representative of your company.

Mike P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
5.0

Super friendly, helpful. Had the right truck that i reserved, ready when they said it would be. Easy return.

DORA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Senthilnathan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn K. 
Clasificación:
3.0

30 minutes late arriving to get us checked in and out.

Derrick N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Colin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE H. 
Clasificación:
5.0

This is a positive note. Such a wonderful experience. The lady was so nice and flexible. Will definitely use this location again.

HEATHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jasen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irdin K. 
Clasificación:
5.0

Excellent customer.

wolobah K. 
Clasificación:
5.0

El cliente no dejó un comentario.

lexie J. 
Clasificación:
4.0

Only got 3 out of the 6 furniture pads. Not a huge deal but was the only “issue” I had.

Michael T. 
Clasificación:
5.0

Very professional; exceptional service. Very cordial and incredible equipment and well maintained. I would definitely recommend Uhaul to everyone. Tabatha Winchester really knows what she's doing and ensures the rental experience is done above & beyond excellence.

daniel W. 
Clasificación:
4.0

Disinfect the trucks during a time of pandemic

Mikale M. 
Clasificación:
1.0

Company did not check the truck before renting it out and had a flat tire which costed me a lot of time of waiting for it to get fixed and was billed twice by this location.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
1.0

We reserved a furniture dolly for this move to Lakeland Florida and it was not in the truck. While trying to confirm the pickup on the U-Haul app, we were delayed an unacceptable amount of time as we tried repeatedly to get my debit card to go through. While we were attempting to get this done, a lady that worked at this location came out, walked by our car and made a rude remark about us sitting there trying to get our $1000 worth of equipment. Totally uncalled for and unacceptable customer service!! No help offered just a snide little remark about us sitting there on our phones trying to solve a problem we didn't ask for! The picture of the truck showing its location was wrong. Once we got the key out of the box, we had to go on a wild goose chase through the parking lot, in the dark, testing the key on every 20 foot truck they had. I half way expected the metro police to show up. Once we got the truck located and completed the pickup, there was no appliance dolly in the back and after several hours trying to resolve this issue on your “customer service” line, we were told a dolly would be available at our drop off location in Lakeland. We were charged, yet again, for a piece of equipment we had already paid for. Unacceptable service yet again by your company. We ended up using my personal dolly to load the truck and left it 150 miles from my home where I will have to drive back to in order to retrieve my dolly. Unacceptable inconvenience placed upon me by a mistake made by U-Haul. When we got about half way to Lakeland we called to confirm the dolly at the drop off location only to be told that location was closed. Another mistake. Another hour on the customer service line and we were assured the dolly would be at a location 4 miles from our drop off but we would have to pick it up, pay for it YET AGAIN, and return it back to the other store. Once again, Unacceptable customer service. I refused to be bopped back and forth like a tether ball by your company! I ended up borrowing a dolly from some lady unloading a trailer beside our storage location. To say the least, I had a horrible experience with this U-Haul move.

Marcus B. 
Clasificación:
5.0

Very friendly and helpful attendant

Bill T. 
Clasificación:
5.0

Easy & quick check out process. Thanks!

Douglas R. 
Clasificación:
5.0

ND

Katie P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris G. 
Clasificación:
5.0

Everything was great!!! Professional and excellent customer service!!!

Douglas H. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENNETH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron J. 
Clasificación:
2.0

El cliente no dejó un comentario.

CHARLES V. 
Clasificación:
3.0

El cliente no dejó un comentario.

DIANA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Surendar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly S. 
Clasificación:
5.0

The customer service representative I spoke with was very rude and hung up the phone on me. I was asking a question and she started yelling at me over the phone. Then said call U-HAUL.com if you have damn problem & hung up

Bruce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy G. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRA KAY M. 
Clasificación:
4.0

I requested a 15 foot truck but she "upgraded" Mr to a 20 foot truck. My sense was that she did that because she needed the 15 footers for in-town rentals. The extra room was nice but the loss of gas mileage was not. I recognize I could have said "no" so I definitely own some of this. When she selected the truck, it was not accessible - a truck blocked its exit. Then she cajnged me to a new truck but the change required three separate calls to u-haul help desk and it still was never really resolved. And of course that took a long time.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill W. 
Clasificación:
5.0

Super nice with great customer service!

cathy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

I reserved a different location, and got a confirmation that is where I was picking up the truck, and when I arrived to check it out, I was told that they didn't have my reservation. I was not notified that the location had changed, and thus was behind in picking it up on time. Thankfully that did not affect the time it took for me to use the truck, but it was extremely frustrating due to the fact that the new location was further away, and I was being charged for mileage. I would look into using a different company in the future due to my last experience. The location itself that I ended up being at was the only saving grace. They were wonderful. Very frustrating.

Jamie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

dee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELORES MARIE C. 
Clasificación:
5.0

Used previously

GEORGEMICHAEL B. 
Clasificación:
5.0

Totally amazing experience. Staff was courteous, very accommodating, so very helpful & made the experience very easy & stress free. Thank you so much for your help, amazing people & super clean and amazing trucks & equipment. I'll be back!!!

danile W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORI C. 
Clasificación:
5.0

The woman at the desk was so nice snd helpful! I have never rented a truck before but she made it low stress. She was great!

Therese R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adolph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE B. 
Clasificación:
4.0

Fumigation cab. Previous driver smoked in truck. Left cigarettes and mask.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
4.0

They were very nice and even though there was a computer issue they were timely with my order

Angel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emerson S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jarred H. 
Clasificación:
5.0

I rented a truck at Versailles U Haul for 24 hours. The person that worked with me put down 6 hours so I didn't have a truck to move my daughter in. They told me there was another U Haul in Lexington that had one so I called to confirm and they said they didn't have one. I will never use U Haul again because of the incompetence. Although the place I finally found a truck at was very helpful.

Danny H. 
Clasificación:
3.0

More options for size of truck

Deana B. 
Clasificación:
1.0

I traveled out of state to purchase myself a truck. I went alone because I knew that if the truck deal went through I could load the vehicle I drove there onto a U-Haul trailer and pull it back home with me behind the new truck. I made the uhaul auto transport reservation which was ‘guaranteed' before I went through with buying the new truck. Knowing I had my reservation I went through with buying the truck. I get to the location that was given to me by U-Haul and not only did the business no longer exist but the guy who was next door had no clue why U-Haul would send me there either. At this point I'm very confused so I start calling other uhaul locations. I'm stressing out because it wasn't until around 6:15pm that I found out my trailer didn't actually exist and every location remotely near me either wouldn't answer or if they did they had no auto transport trailers in stock. This was an extremely stressful situation and I am having very serious doubts about ever renting from U-Haul again. I have spent hundreds of dollars renting trailers from the company this year alone and there's no way I'll ever get back the time and inconvenience that this time around has caused me. Literally every person I got in contact with couldn't help and the automated uhaul line kept me on hold for around 40 minutes and I still never spoke with anyone.

Diamond S. 
No se han enviado comentarios para esta ubicación.

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