Customer Reviews for Winchester Wholesale
(Distribuidor de U-Haul del vecindario)

162 comentarios

32981 Simpson Rd   Winchester, CA 92596

(951) 325-4015

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 4 p. m.
Horario especial
  • 8/3/2021: 2:00 p. m. - 4:00 p. m.

Servicios en esta ubicación:

Contáctanos

(951) 325-4015

32981 Simpson Rd
Winchester, CA 92596

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 4 p. m.
Horario especial
  • 8/3/2021: 2:00 p. m. - 4:00 p. m.
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Sharonda A. 
Clasificación:
3.0

El cliente no dejó un comentario.

LAURIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

Guy that helped me out was super nice and helped me out. He was very informative on his in town trailers if I needed to borrow it again.

Leeallen R. 
Clasificación:
2.0

They had closed early at noon and left a note in the window, so there wasn't a soul in sight.. It was really unclear where we were supposed to park the truck, and we had to search around a bit to find the after hours drop box.

Andrew M. 
Clasificación:
5.0

Truck was not available at time of reservation. 2 hours late

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW C. 
Clasificación:
3.0

I was sent to the wrong location first. I had to drive 2 hours round trip out of the way to get my truck. After all that I was charged for additional miles after UHaul messed up.

PAUL R. 
Clasificación:
2.0

I booked a month in advanced, showed up and they said they don't have a truck for me then was told they don't have anything local. Called they said same thing. Went online found one I could book and they sent me all the way to Winchester. Charged me for a dolly I did not get. The vehicle smelled extremely strong of marijuana. Found marijuana leaves in the back of the U-Haul. The truck ran poorly and needs alignment. Very annoyed with my experience especially it delaying my move and spending almost 200 dollars To be extremely inconvenience

MELISSA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve A. 
Clasificación:
5.0

Ninguno

Anthony M. 
Clasificación:
5.0

very accommodating and helpful

TONI C. 
Clasificación:
4.0

Again making sure that the trucks recommended are accurate. Over the phone I had explained that I needed to move a large 2 bedroom apartment and the was recommended a truck that was too small.

GILBERT R. 
Clasificación:
1.0

I rent a car hauler two times a month. My regular place of pick up double booked themselves and I had to drive an hour to get my trailer. Then, it was a major pain to try to get it returned locally without having to drive an additional hour. The trailer was very dirty, the straps and chains extremely greasy. And the deck was bent and scraped my vehicle. This particular time was a terrible experience!

DEREK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M. 
Clasificación:
4.0

Upgrade your office, otherwise fast and convenient.

Richard T. 
Clasificación:
5.0

Nothing... The counter sales representative was very nice and thorough with tje whole transaction.

BRAD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIO C. 
Clasificación:
5.0

The customer service at this location was top notch. Very helpful with all of my questions.

JOSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

George W. 
Clasificación:
3.0

To long of a wait. Need more employees.

RICHARD S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohebullah A. 
Clasificación:
3.0

Customer service was lacking.

EDWARD W. 
Clasificación:
3.0

Let customer know that before they drop keys off that you need to take pictures of the back of truck

ISMAEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLENE H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Carmen F. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benny T. 
Clasificación:
5.0

Customer service was great. Great Uhaul representative! Will revisit.

Marcus B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cecil B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lauren S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene H. 
Clasificación:
5.0

Nada

Sheila W. 
Clasificación:
5.0

Very happy

Rocco L. 
Clasificación:
5.0

Great service!

Ronald O. 
Clasificación:
4.0

The truck had a very strong odor of marijuana.

Luis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Major G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

The owner/associate was well mannered and kind!!!! I'll definitely be back to do business with him again!

Penelope G. 
Clasificación:
3.0

El cliente no dejó un comentario.

ADAM S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFFORD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence G. 
Clasificación:
4.0

They cleaned the windows just prior to use. Truck cab was clean.

Thomas E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
5.0

My rental was very dirty and was not mechanical maintain and we had issues when we did our move with mechanical issues and was not satisfied with rental

Erica P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon M. 
Clasificación:
5.0

Martin is extremely helpful and effecient...

David R. 
Clasificación:
5.0

Extraordinario servicio al cliente

Ian D. 
Clasificación:
3.0

The truck was dangerous to drive. Braking caused the engine to shift down at 4000RPMS. That caused me and my son to be jerked forward. I live two blocks from location. I dropped off truck after hours. Took video of the dash because my camera couldn't take both gas and mileage in one shot. Put keys in box and left. I clicked on link to close out and instructions were to use YOUR camera to take picture. You should warn people not to leave until this process is done. Not fair. Also I asked the nice man at counter what size truck for a 10x6 PODS container. I wanted to make one trip. Truck was too small. Had to make two trips. $60 in gas, $116 + more mileage I did want to spend. Over $200 !! Unsatisfactory.

Brooke R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO D. 
Clasificación:
5.0

Representatives did a great job - no improvements necessary

Frank D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marilyn M. 
Clasificación:
5.0

Customer excellence. Very nice people. I have used them twice now and this will be the only U-Haul I will go to.

Susan F. 
Clasificación:
5.0

Ninguno

Jeffrey C. 
Clasificación:
5.0

Very customer friendly, I will come back to this location and I will refer to my friends and colleagues

Susan F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randel N. 
Clasificación:
5.0

I have borrowed equipment here several times. All are good.

ANDREI M. 
Clasificación:
4.0

Rented a truck. Once we finished the paper work. Walked the truck by myself. Got in to leave and it smelled horrible of cigarette smoke. The dash and steering wheel we dirty. Made it home with windows down. Cleaned the inside and sprayed fabrez on seats and headliner. Almost whole bottle! When I returned the truck. Told people about the smell, was told oh we tell people not to smoke. But can't stop them. Horrible customer service.

Maryjane K. 
Clasificación:
5.0

When I made the reservation on line & had issues, I called customer support & was provided fantastic guidance. Upon arrival to the location I was greeted by a very helpful man Nicolas. I absolutely had a great experience. I was stressed heading to location fearing the trailer wouldn't be there, but it was & everything worked out perfectly. I even returned it a couple hrs early so they would have opportunity to rent it out again if needed. Thank you very much U haul.

Kevin H. 
Clasificación:
3.0

Customer's need to know that they ought to call in advance to find out where the shop wants the vehicle or trailer dropped off. The parking lot is extremely small, with vehicles/trailers parked in a tandem fashion, and the entrance comes right off of a very busy highway. Any pause in front of the entry causes a person to block traffic headed toward the signal just a 100 feet away. An adjacent side street was used for parking as well, but this wasn't clearly marked and it was a bit of a walk to the shop.

MICHELLE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie M. 
Clasificación:
5.0

Awesome experience, unlike any other Ihaul retailer I've ever been to.

Christopher V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvador G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cindy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa O. 
Clasificación:
5.0

Continue giving excellent costumer service

JAVIER S. 
Clasificación:
5.0

Very accommodating !!

Ian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
4.0

The service at this location treated us better than UHAUL did. I don't think UHAUL understands what the word "guarantee" means because it sure doesn't mean the vehicle you requested and paid for will be there. Reserved a 26ft well in advance. Got a call a day before to confirm the check in time would be later but "guaranteed" the vehicle would be there. Hour before pick up they had no 26ft truck. They only had a 20ft or we could gamble and wait 3hrs for the 26ft truck to be dropped off. The only guarantee UHAUL has is the guarantee they'll take your money.

Bryan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE S. 
Clasificación:
5.0

You. Nomber. # 1. Pall

Jerry B. 
Clasificación:
5.0

Everything went smoothly great experience. I Have had bad experiences the last two times I've used U Haul.

Teresa T. 
Clasificación:
4.0

Thank You, Mr. Ramos at Winchester Wholesale is already doing it. He was friendly, helpful and made sure the truck was ready and clean when we arrived. It's easy to seee why his small business is surving in these times. Other locations (Escondido) truck was filthy when we rented it, had to wipe the inside down, not just for COVID but dirt and grime.

Jeffrey R. 
Clasificación:
1.0

Second time now that Uhaul attempted to charge me for a full tank of gas that wasn't there just because Uhaul's computer system said so. Getting sick of arguing that. Stood in line 45 minutes while one single guy tried to help everyone beginning with a couple taking forever.

Kelby J. 
Clasificación:
5.0

Call me for details if youd like... 619 980 9802

Dominique Z. 
Clasificación:
5.0

Extraordinario servicio al cliente

Lupe K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marion K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN B. 
Clasificación:
5.0

Perfect

JOSE R. 
Clasificación:
4.0

Service was great but the truck smelled like poop. We cleaned and did pine sol to make it work but man, it was bad.

Joseph P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aristeo N. 
Clasificación:
4.0

This was an alternative pickup location after the original location failed to have a truck available (after reserving one month before, and paying full price in advance)

Steven S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor M. 
Clasificación:
5.0

Martin at this location was a great help !! He saved the day by going the extra mile Which the general U Haul line does NOT DO !!@

Virginia H. 
Clasificación:
5.0

Just sad the size I originally request/reserved wasn't available and I had to take a smaller size truck. Other than that, customer service was very good.

Candy K. 
Clasificación:
5.0

Owner Martin is one great brand ambassador but the network/system could use(needs ASAP) an upgrade because when you sell yourself short from supplying your vendors with inadequate equipment it reflects on the business. With the system challenges Martin was professional, very kind and kept us updated as the system issue was resolved. Thank you Martin for your composure during a frustrating time as you were up to the challenge!! Great customer service ðŸ'!!!

Jesse G. 
No se han enviado comentarios para esta ubicación.

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