Customer Reviews for Winchester Wholesale
(U-Haul Neighborhood Dealer)

233 reviews

32981 Simpson Rd   Winchester, CA 92596

(951) 325-4015

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(951) 325-4015

32981 Simpson Rd
Winchester, CA 92596

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

AMY F. 
Rating:
5.0

Excellent customer service,my truck have a bad fuse and the the associate was helpful and patience,thanks for the good service

JUAN C. 
Rating:
4.0

We were supposed to pick up @ Hwy 74 got there the truck wasn't there. The guy had customers before us that we're unhappy too. We were supposed to pick up @ 9:00 our family was @ the move-out home ready to load but didn't get the truck til after 10:00, so we lost an hour. Wouldn't recommend Hwy 74 location in Menifee, Ca.

Thomas C. 
Rating:
5.0

Small operation, but very friendly

ERNESTO P. 
Rating:
5.0

Best customer service i have ever received at a uhual location

Robert Michael C. 
Rating:
5.0

Martine is awesome as well as his crew !

JOHNIE M. 
Rating:
4.0

More staff.

James R. 
Rating:
4.0

No comments. Thank you so much for your good care and consideration to your customer. More customers to come.

Luis B. 
Rating:
3.0

Windshield was filthy as in you couldn't see out. The gas marker was marked wrong. There was less gas in the van then indicated. The horn doesn't work. On the way back, I wasn't told where to leave the van. And to complete the process, Uhaul didn't have any contracts under my name. I had to wait on the phone for over 20 minutes and talk to someone that wasn't sure what to do to complete the drop off. Not very fun. Chances are it won't happen any more.

Ramin B. 
Rating:
5.0

Great job...the guy was alone and had a long line..but he handled it well.

Camille L. 
Rating:
5.0

This was a perfect rental! Great communication with the office and a smooth transaction. Will definitely rent with them again!

MARK D. 
Rating:
5.0

Very friendly & helpful shop staff

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

AUTUMN G. 
Rating:
5.0

Everything went smoothly just a lot per mile charge.

Maria M. 
Rating:
4.0

Customer did not leave a comment.

Mariano S. 
Rating:
5.0

Customer did not leave a comment.

VANESSA C. 
Rating:
5.0

Customer did not leave a comment.

GIA L. 
Rating:
4.0

Customer did not leave a comment.

TERESA O. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO R. 
Rating:
3.0

Customer did not leave a comment.

JIMMY B. 
Rating:
5.0

Lower your mileage charges

MARIA M. 
Rating:
4.0

Customer did not leave a comment.

NGOC N. 
Rating:
4.0

I was overcharged, according to my final bill. Called , explained the charge difference. Was told he would call me back in 15 minutes after reviewing my account. Never got a call. Feel ripped off. Never going back there

JOHN W. 
Rating:
2.0

Truck ran like shit and brun alot of gas!!

Syvan D. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
5.0

very good service

ANDY Y. 
Rating:
5.0

Helpful and quick service

Ricardo F. 
Rating:
1.0

Did not have key in box.

MATTHEW M. 
Rating:
5.0

Pick up was fast. Drop off was faster. Very nice people. Love the automated driver license upload and text messaging. Makes the process much more transparent.

DENISE L. 
Rating:
5.0

Customer did not leave a comment.

JOHNIE M. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL O. 
Rating:
5.0

Quick and fast i approved this

NERO W. 
Rating:
5.0

Customer service guy was friendly and able to wait for me to dropped off the truck after 4pm on Sunday.

Rey Anthony E. 
Rating:
5.0

Customer did not leave a comment.

ANNALISHA L. 
Rating:
5.0

Great Service and reliable equipment

Antero A. 
Rating:
5.0

Quick service

Darlene K. 
Rating:
5.0

Outstanding service and friendly service and very professional

LAWRENCE B. 
Rating:
5.0

Great experience.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

The representative went above and beyond to upgrade to a 15' truck. Although unsuccessful, I appreciated his effort to making calls to try.

JAMES K. 
Rating:
3.0

Location would be better if it was open more hours.

MARIA L. 
Rating:
5.0

The trailer floor had a strong smell of animal waste. Perhaps a soapy power wash between uses could be an option offered to customers.

MICHELLE P. 
Rating:
3.0

I would recommend based on location. The staff was very kind but VERY short handed. Only one person on Saturday morning with multiple pick ups.

Irvin B. 
Rating:
5.0

Customer did not leave a comment.

KELVIN L. 
Rating:
2.0

Spend lots of time setting everything up online only to have to answer all kinds of questions before getting the trailer. Ended up hooking the trailer up myself because the man was not there. He showed up to finnish the paperwork.

ROBERT O. 
Rating:
5.0

Nothing, the gentleman here was the best. He was courteous, knowledgeable and patient...

GENEVIEVE M. 
Rating:
5.0

Customer did not leave a comment.

MARIO T. 
Rating:
5.0

Customer did not leave a comment.

MIKEL G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

Gerry G. 
Rating:
5.0

Great customer service

MARIO T. 
Rating:
5.0

Service was great, wide variety of equipment available, everything was ready to go on arrival and checking back in was a breeze. Flawless experience!

David S. 
Rating:
3.0

The drop off lot was very dusty, just plain dirt no gravel. It was ok.

patrick G. 
Rating:
3.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

LAKEITH K. 
Rating:
5.0

The truck I rented needed an oil change when I got in it. So maybe they should read the dashboard before renting out. Other than that, a great place and thank you.

Kathleen A. 
Rating:
5.0

Very professional I was surprised because I've rented from a lot of U-Hall locations and I actually started renting from budget rent a truck because so many locations were unprofessional but I'm definitely coming back to this location. Please thank them for me. I will never use the location at staxup storage 30630 Hwy 74 Homeland CA 92548 staxup storage Homeland are the worst of you locations

RAFAEL S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
3.0

Customer did not leave a comment.

ALEX F. 
Rating:
5.0

Everything went smooth.

LUIS A. 
Rating:
5.0

Customer did not leave a comment.

jenny K. 
Rating:
3.0

It seemed to me that there was only one person working. I think at least one more person would help things out. Getting there at opening 1 person had 3 reservations to handle and a return.

KEVIN S. 
Rating:
4.0

Just maybe clean out trailer a bit better. Ours was full of glass. When we opened the back, lots of broken glass came pouring out. Other than that, everything went smoothly

Scott B. 
Rating:
5.0

Great customer service , the man the helped us was friendly and was super easy to do. Only complaint was the gas was almost empty so we had to take time before and to put some gas before our move. Other then that it was a quick and easy experience

MARISELA R. 
Rating:
3.0

Customer did not leave a comment.

JODIE J. 
Rating:
5.0

Customer did not leave a comment.

J J. 
Rating:
5.0

When to rent a trailer service was EXCELLENT the guy was very helpful got all equipment needed will definitely be coming back

ARMANDO G. 
Rating:
4.0

Do not assign such an old vehicle, with such high mileage to travel across the country. This vehicle's transmission blew up on the second day, in Yuma, AZ in the middle of a busy intersection, in 116 degree heat, causing me to have to transfer everything in a 20 ft. truck to another truck, in this heat, delaying trip for 9 hours, and having to completely change my hotel reservations along my route, costing additional late notice change fees!

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

OSCAR L. 
Rating:
5.0

Customer did not leave a comment.

Sharonda A. 
Rating:
3.0

Customer did not leave a comment.

LAURIE R. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Guy that helped me out was super nice and helped me out. He was very informative on his in town trailers if I needed to borrow it again.

Leeallen R. 
Rating:
2.0

They had closed early at noon and left a note in the window, so there wasn't a soul in sight.. It was really unclear where we were supposed to park the truck, and we had to search around a bit to find the after hours drop box.

Andrew M. 
Rating:
5.0

Truck was not available at time of reservation. 2 hours late

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
3.0

I was sent to the wrong location first. I had to drive 2 hours round trip out of the way to get my truck. After all that I was charged for additional miles after UHaul messed up.

PAUL R. 
Rating:
2.0

I booked a month in advanced, showed up and they said they don't have a truck for me then was told they don't have anything local. Called they said same thing. Went online found one I could book and they sent me all the way to Winchester. Charged me for a dolly I did not get. The vehicle smelled extremely strong of marijuana. Found marijuana leaves in the back of the U-Haul. The truck ran poorly and needs alignment. Very annoyed with my experience especially it delaying my move and spending almost 200 dollars To be extremely inconvenience

MELISSA B. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Ray C. 
Rating:
5.0

Customer did not leave a comment.

Gene H. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

None

Anthony M. 
Rating:
5.0

very accommodating and helpful

TONI C. 
Rating:
4.0

Again making sure that the trucks recommended are accurate. Over the phone I had explained that I needed to move a large 2 bedroom apartment and the was recommended a truck that was too small.

GILBERT R. 
Rating:
1.0

I rent a car hauler two times a month. My regular place of pick up double booked themselves and I had to drive an hour to get my trailer. Then, it was a major pain to try to get it returned locally without having to drive an additional hour. The trailer was very dirty, the straps and chains extremely greasy. And the deck was bent and scraped my vehicle. This particular time was a terrible experience!

DEREK W. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
4.0

Upgrade your office, otherwise fast and convenient.

Richard T. 
Rating:
5.0

Nothing... The counter sales representative was very nice and thorough with tje whole transaction.

BRAD C. 
Rating:
5.0

Customer did not leave a comment.

SERGIO C. 
Rating:
5.0

The customer service at this location was top notch. Very helpful with all of my questions.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
3.0

To long of a wait. Need more employees.

RICHARD S. 
Rating:
3.0

Customer did not leave a comment.

Ryan V. 
Rating:
5.0

Customer did not leave a comment.

Mohebullah A. 
Rating:
3.0

Customer service was lacking.

EDWARD W. 
Rating:
3.0

Let customer know that before they drop keys off that you need to take pictures of the back of truck

ISMAEL V. 
Rating:
5.0

Customer did not leave a comment.

DERRICK T. 
No reviews have been submitted for this location.

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