Customer Reviews for Winchester Moving Supplies
(Distribuidor de U-Haul del vecindario)
Winchester, VA 22601
(Wards Plaza Next to Valley Discounts)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 5 p. m.
- Dom.: 9 a. m. - 3 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I waited in a dark parking lot 2 hoursafter driving 30 miles to this place, only to find they left the wrong key in the box. Had to come back the following day to pick up correct key. This made me have to postpone my move several hours. The fuel was not on half tank when I picked up my rental, and they charged me $68 when I returned the rental with the same amount of fuel I picked it up with. They totally ripped me off.Margaret K.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.DANEINTWINE B.
El cliente no dejó un comentario.JOHNLAWRENCE A.
Customer service was very pleasant. However, I arrived to make an in-person reservation and the only rep there was outside taking pictures of a damaged unit; I didn't see her outside so I waited a few minutes; I was the only one in the store. The next morning I arrived to pick up my rental at 9am sharp. There were 2 customers ahead of me and just the one rep at the counter. After completing the required paperwork, I was advised to pull to the front of store for an inspection of the hookup. I did so and went back in to the store. There were now 3 people in line ahead of me while I waited. I didn't like that I had to wait yet again. Approximately 10 minutes of wait time and I was on my way. To summarize, the customer service was very pleasant. However, the customer experience suffered. Hope this helps. Regards.ROBERTLYNWOOD T.
El cliente no dejó un comentario.WILLIAMEDWARD B.
Original pickup was from a very unfriendly place in Martinsburg WV who called 1 hour before pick up and told me he didnt have the trailer. Though not his fault it was still an extremely terrible and rude interaction. Finally I got the alternate pickup location farther out of the way but a very nice and friendly person helped in Winchester VA. In the end I was refunded an amount for the inconvenience. But I will go back to Winchester location in the future as I will need this trailer again and it was so easy and a nice experience.MARK ANTHONY Z.
El cliente no dejó un comentario.RONALDTRENT R.
Always a good place to rent from.JASONLEE E.
El cliente no dejó un comentario.DONNALYNN T.
El cliente no dejó un comentario.JOSEPHWILBUR H.
The lady that served us provided excellent service and expeditiously.ANDYLINDSEY B.
El cliente no dejó un comentario.Michelle H.
El cliente no dejó un comentario.JAKUB C.
El cliente no dejó un comentario.ROBERTEUGENE L.
El cliente no dejó un comentario.Sean E.
Maintain current serviceKENNETH S.
El cliente no dejó un comentario.STEVEN K.
El cliente no dejó un comentario.Melodee M.
El cliente no dejó un comentario.STEVENBLAINE C.
The trailer was in need of maintenance. Suspension was very squeaky and a few of the tie downs were broken. The office was very quick to get me checked in and out.NATHANIELTHOMAS C.
The trailer should have a crank jack stand instead of relying on brute strength to lift trailer on and off hitch ball from ground.RICHARDBRIAN M.
El cliente no dejó un comentario.JOHN D.
El cliente no dejó un comentario.PETERJAN G.
Made no effort in better deal, also wanted to rent truck with crack in windshield and missing sun visor. I had to say didn't want. And lady there wasn't friendly at all. We had much better service at Welltown Rd a month ago, but they didn't have available truck we needed for that day. They were much friendlier and professional. Fire the woman at this one!Thomas B.
El cliente no dejó un comentario.MELISSA S.
Mary Ann was very helpful the process was quick and easy would definitely be coming back to this location.TIFFANYMARIE G.
The truck was not road worthy. The power steering went out, the brakes were shot and the transmission wasn't shifting correctly.Jane H.
El cliente no dejó un comentario.jakub C.
El cliente no dejó un comentario.CINDY L.
MaryAnn made it easyANTHONYJ M.
El cliente no dejó un comentario.Ethan K.
El cliente no dejó un comentario.WILLIAMHENRY M.
Deliver the truck to the location from which it was ordered.RICKYLEE K.
The truck had not been cleaned by the previous user. The rear was covered in dirt and debris; I had to clean it before loading it, so much for clean, sanitized vehicles. The mom's attic leaked so bad had to put plastic bins on top of my boxes to catch the water. The brakes were not well maintained, and the front end was out of alignment. And to top it off, the Winchester store sent me to a drop-off location about two hours away; when I asked for the closest drop-off point in Kingsland, Ga, (there are three U-Haul locations listed in Kingsland GA) they sent me to Savannah, GA. Overall not a great impression and image for U-Haul.NICHOLASN D.
Confusing location to find key box and bed of van was dirty. Vehicle had damage on it as well.Zachary N.
El cliente no dejó un comentario.Philip M.
Uhaul chose this location, which was 1.5 hours away each way less than 24 hours from pickup. That didn't allow us any time to find other arrangements for our move. This is completely unacceptable.David S.
El cliente no dejó un comentario.Tonya P.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Tammy H.
El cliente no dejó un comentario.RYAN WILLIAM M.
El cliente no dejó un comentario.Donald S.
El cliente no dejó un comentario.George G.
The attendant put more time watch her baby then with the customer.. I didn't know it was a nursery..the store was not supposed to close til 5, I got there a 4 and the attendant was locking up and would not expect my return.. I seems to me that it should be called uhaul nursery not uhaul rental.. This was the worst dealing And would not rent from uhaul again..RONALD CHARLES W.
El cliente no dejó un comentario.STEPHEN GREGG S.
Every time i called no one was there. The person behind the ncounter was wiping her runny nose with her hand. and i returned the trailer a day early and even tho the store was to be open they were closed. The app didnt work on my phone so i called the main uhaul and customer service relayed message to store that i turned it in,JAMES ALAN R.
El cliente no dejó un comentario.KIRK P.
El cliente no dejó un comentario.TIMOTHY T.
The truck I rented was 26 feet long but it handled so well. The truck was clean and there were no major driving issues (excessive shaking, wavering to one side, ect.) It did have a leak in the roof but it did damage anything so it wasn't a problem and I reported the leak to uhaul. Overall a very good experience and a surprisingly cheap rent!Austin H.
El cliente no dejó un comentario.rhonda M.
Great customer service, good overall experience.john R.
El cliente no dejó un comentario.Monique H.
More friendly agent- She said 5 things at rental - Name, license, want insurance, sign, bring it back field or triple rate for gas. When I returned van, closed with note "gone to bank". Waited 20 minutes for her to return. All she said is - will email final receipt". Receipt received was different day rate and milage calculation, approximately same total but $89 per day vs. $19.95. Not a customer friendly experience. Van was not swept out when picked up, but was expected to be swept out on return.Wayne S.
El cliente no dejó un comentario.Ann V.
Nothng. Great service. Mary Ann is very pleasant and excellent in operating this facility.James S.
El cliente no dejó un comentario.MICHAELJOSEPH G.
Very nice staff! Thanks for all your help!Zhi M.
El cliente no dejó un comentario.CRAIGALEXANDER M.
The windshield was very dirty, but the people were excellent, the truck was clean inside and easy to drive.Maureen C.
The check in process and equipment were all good. Was very troubled that the person checking me in was a) not wearing a mask and b) was proudly sharing how she was unvaccinated. Extremely bothered by the lack of concern for others. I wont be renting from this location again.ELIZABETHMARTHA M.
El cliente no dejó un comentario.Stephen S.
The office was closed at drop-off.STANLEYA L.
My uhaul was cancelled multiple times including the day we were ON OUR WAY to get the truck that was over an hour away. In the end, we wound up getting too small of a truck because the one I was promised wasn't available. Terrible customer service, terrible experience, and made moving ten times more stressful than it already is. Would NOT recommend. Will 100% be paying the extra money for movers and peace of mind next time.MATTHEWRYAN D.
I used my truck to go MAYBE 11 miles. They charged me for 110 miles after it was returned. The lady assured me I didn't have to do the self mobile check out and now I know why. Luckily my card was turned off so they could not take it from me. I have called. I have emailed. I have heard nothing from the franchise location OR Uhaul. I wish I would have read reviews before choosing this location, but quite honestly I didn't even think something like this was even fathomable. You will never get the $110 you say I owe because I did not go 131 miles as you said I did. I needed it for a small in town move that was 9 miles. I generously gave myself 20 miles when reserving because it's not my first rental rodeo. Do better with servicing/auditing/supervising your small Franchise locations, Uhaul.TAYLORANN E.
El cliente no dejó un comentario.KIMBERLYKAY Y.
El cliente no dejó un comentario.DUANEBRIAN H.
Excellent- Customer service!!!DORETHAANN M.
El cliente no dejó un comentario.JOHNDAVID M.
El cliente no dejó un comentario.WILLIAMPAUL O.
El cliente no dejó un comentario.CARLA H.
MaryAnn was exceptional. She didn't hesitate to hook up my trailer to my hitch in heavy rain/storm. So much of a great lady she is. Thank you!DAMILOLABEN F.
El cliente no dejó un comentario.George A.
El cliente no dejó un comentario.SHANYNIRENE N.
This was after the truck I had a reservation for on Friday was not returned in time for me to move on Saturday. I had to make other arrangements for a Sunday move. That's why I used this location.Walt H.
El cliente no dejó un comentario.Carolyn S.
El cliente no dejó un comentario.RAFAELANTONIO L.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.Linda M.
There's no lounge area while equipment is a way off.Homer A.
El cliente no dejó un comentario.ROSS W.
The UHaul app is HORRIBLE. It never worked. EXTREMELY SLOW and would kick me out. After 3 attempts, I asked the store manager who happened to be there early for help. I had to manually check in. I lost almost 45 minutes. If not for the store personnel, this would have been a complete disaster. I WILL NEVER USE THE UHAUL APP AGAIN AND WILL TELL MY EXPERIENCE TO ALL TO AVOID EXTREME FRUSTRATION.ALFREDWILLIAM C.
El cliente no dejó un comentario.AHMEDSAMIR M.
Better customer service, they works as the person rent a truck every day and know everything, very serious, not kindness. For the rest the wake their workMILVIADINORAH C.
El cliente no dejó un comentario.Edward R.
El cliente no dejó un comentario.Mary T.
A/C would be a good idea, it's unbearably hot in that store.Aimee F.
El cliente no dejó un comentario.PAULMICHAEL G.
I had requested pickup at Chantilly VA but had to pick up an hour and a half away in Winchester VA. A 3 hour round trip to bring it back home to get it loaded. VERY INCONVENIENT.Craig A.
El cliente no dejó un comentario.James K.
Very nice and professional.Howard C.
El cliente no dejó un comentario.Duane H.
It was strange that this location was closed both times that we visited during posted business hours, but we were still able to drop off the equipment and keys without issue.KARLYN V.
Confident experience. Great job.DANIELRAY B.
Uhaul changed the location of pick up multiple times and then proceeded to cancel half of the order without telling us.KATHERINE B.
Good location. Clerk was nice even though the A/C was out in the store on a 95 degree day!MICHAEL TIMOTHY H.
El cliente no dejó un comentario.RONALDCLAYTON S.
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