Staff was very helpful.
Stacey C.
Customer Reviews for Wilson StoreMore
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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the location is inside a laundry mat in the back not a typical Uhaul building. Just a small sign hanging under the washland laundry sign. The guy travis-trent? Was very nice when I called on Sunday to see if I had to come back to get truck bc it wasn't the right drop off. He said I was "good, he was able to check me out with no problems "
Keisha H.People were very respectful, and very helpful I would recommend them to everyone.
Veronica P.Professional and Knowledgeable
Petina G.was over charged for 100 miles!! when i literally went only a few miles and back!!! the person who did this was unprofessional and not paying attenion and was very rude when i wanted a refund. then decides to come outside and say whats going on? not professional.
Stephen W.The Wilson branch was great .. just waiting on final payment confirmation.
Brock C.My reservation was not correct. When I went to this location the truck I needed was not available due to the incorrect reservation time. I was able to get another truck from a nearby location and the experience there was great.
Patty W.Continue to do what you all doing.
Valerie D.Everything was perfect and done professionally!
Barbara H.We had terrible service from uhaul company. Cancellations, no communication, switching locations, the wrong size truck… the issues were endless
Samantha S.All I did was drop off the vehicle so I have no opinion on them.
Kiara H.Agent lied to me about procedure and charged me for 2 days and told me that if I turned it in before the second day I would be refunded for the extra day. They did not refund me and said this was how they do business basically and stole over 100$ from me and then had the balls to charge me another 23$ more for milage. I will never use uhaul again.
Kevin K.Agent was helpful and an outstanding person. ¡Gracias!
Aaron H.Change locations.....you are located inside of a public laundry facility.....the clerk wasn't friendly or helpful.... But I needed the truck to move.
Melissa B.The lady who checked me out was extremely nice and helpful. Very nice and she made it a good experience.
MICHAEL M.Nothing! Everything was great.
Nikissia B.Nice gentleman working there...helpful
John B.I don't know what was wrong with the Caucasian man that refused to help me return my rental. He was rude an antagonistic. 1st he told me to just give him the keys and go without an explanation as to why he couldn't process my return at that moment and hand me a receipt. When I asked for a receipt I was just starred at as if my request was unreasonable and unwarranted. I simply did not want to return the vehicle without confirmation of a date and time. This man was very nasty towards my daughter and I. I am still in disbelief.
Danea W.Everything was perfect, would rent here again!
Scott S.Great service
Linda L.The directions should be more specific on how to open the lock to obtain the key as well as the location of the “black boxâ€, which is actually the lock itself. Overall the experience using the mobile service was great.
Christie L.Great service
Jason C.Barbra was awesome, she was very knowledgeable and helpful
JULIAN E.Ninguno
Corey D.Doesn't Need Any Improvements.
KIMBERLY A.Staff were very helpful and efficient at getting me into my rental. I wish the truck wasn't so old but it did get me from point A to point B.
GEORGE M.When picking up the Uhaul it took about 30 extra minutes. The Clerk was not trained in Uhaul pick up and told me I would have to come back tomorrow. I called uhaul and attempted pick up on my phone, however I had to deal with the Clerk. When I returned inside I explained I could not come back another day, she reluctantly called another employee in and he saved the day. If it was not for Trey coming in, off the clock to let us pick up our rental, our whole weekend and move would have been ruined. I am thankful he arrived, but I was frustrated with the beginning of my expirence.
Daniel B.No mattress pads available, even though I had reserved them.
michael C.The process was easy and the attendant was very accommodating. Nothing to improve it.
Sandra B.Don't allow smoking in vehicles. Smelled terrible.
Stacey K.Great Friendly customer service.
JANICE K.we waited inside for someone to help us for over 30 min. The person working there finally came back from wherever she was and was rude. did not apologize.
Justin P.Always rent from Uhaul, never had a bad experience!
GAIL D.Pick up and drop off locations were great! I was able to pick up and drop off with no problems. Very professional.
Allison S.Let next customer put the U-Haul rental truck on full tank
KIMBERLY M.Custo.er service was excellent and equipment was very clean. I would recommend them, and no complaints.
MARQUIETA T.both pick up and drop off locations had very friendly and helpful employees.
JO T.She worked hard to find me a truck , she kept in touch, then she delivered
LOU C.Very good customer service.
HOWARD H.Get more trucks for this location
MICHELLE P.Nothing give same service!!
PATRICIA F.Service was great!
CANDICE H.Not anything customers service were nice and clean work place as well I would refer people's and family there any giving day. I appreciate everything from y'all. Thanks Tim Ford.
TIMOTHY F.