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Jeffrey W.
Customer Reviews for Wilson StoreMore
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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both pick up and drop off locations had very friendly and helpful employees.
JO T.She worked hard to find me a truck , she kept in touch, then she delivered
LOU C.Very good customer service.
HOWARD H.Get more trucks for this location
MICHELLE P.Nothing give same service!!
PATRICIA F.Service was great!
CANDICE H.Not anything customers service were nice and clean work place as well I would refer people's and family there any giving day. I appreciate everything from y'all. Thanks Tim Ford.
TIMOTHY F.The amount of days charged was not needed!
DANIEL W.Best customer service EVER! Thank you!!!
LINDA W.I can not believe it can be improved when it is already excellent. If I could give 10 stars I would. It was definitely a comfort to be able to use your truck at a most difficult time. My son unfortunately passed away and the truck was the right size to get everything out of his apartment, I do not know what I would have done in such a difficult time if you were not available. Thank you for your service and truck. God bless you!!!!
BRENDA W.With the 24 hour rental more free miles should be included and AARP discount.
SHARON L.Not the location I requested, which was right up the street from my house. But online return was great. Thank you, UHaul.
Barbara B.-
DEBRA B.Very happy customer
Jerome D.It's all good
Christopher P.The person taking my order was very awesome and friendly. Also the van was roomy and provided me with everything I needed. Thanks!!
TIO J.I liked this pick up place, lady was very friendly and helpful.
Marion H.Again my issues were with UHaul
Juanita J.There's nothing I can see, the staff were so friendly and we're ready to help me.
Minnie M.Absolutely nothing
KISHA T.Smaller trucks.
RODRIQUES J.Better availability and communication between Uhaul and the location where I got the truck. The location is actually open earlier than Uhaul reports but my reservation was moved to later because they didn't seem to realize that.
Yasmine F.Wonderful location and very helppful staff.
Linda J.Excellent customer service from 2 different people. The truck was extremely clean. Cleaner than any rental truck I've ever had. Gracias.
ROBERT B.attendant was most helpful and patient with me when I was undecided as to whether to rent one way or return to rental station.
JOHN L.I made the reservation a week in advance for a 10 foot truck at 2:30 pm on a Friday. I was called on the day I made the reservation to be told they would be giving me a 15' van at the cost of a 10' because that's all they had availability. Thursday night I received a text asking to confirm my pickup at 5pm. I called because I had made my reservation at 2:30, and had made plans with people to when and where to help me move. They did not let me know my reservation was changed or had the possibility of changing in an appropriate amount of time. I changed my schedule to pick up the van at 5pm, only they didn't have my truck in. So they gave me a 20' van and charged me for the 15' van. What I was expecting to me about $150 including van, insurance, and mileage ended up being $252. No one could tell me where the extra $100 was coming from. After calling U-haul customer service I thought I was receiving help but was hung up on, whether accidentally or not I have found uhaul extremely unhelpful and will not be using them again.
Jillian D.The woman who was working when my wife returned the vehicle was extremely rude to my wife because she could not find our contract in her system even though my wife had the printed contract right in front of her. All this after a 22 hour drive. She told her she had no business dropping off at that location even though that location WAS THE VERY ONE PRINTED ON THE CONTRACT! This woman should not be working for you.,
Darci M.I called prior to move to ask if they would be open Saturday. Female on phone said yes. They weren't. unaware that phone settings wouldn't allow location to work. Turned out It was settings in my browser. took way too long to check vehicle in waiting on support. I will say support was helpful.
Lee P.the person on duty there for check out of equipment was especially helpful.
MARGARET W.It was awesome
MAHLON M.The person working was very sweet, nice, and helpful. She was a pleasure to deal with.
SARAHANNMARIE M.Alice was the best!!!
YVONNEMORRIS D.Fast and great service
Digna T.Charge flat rate
Christopher B.I live in Rocky Mount NC and as a customer I go by reviews a lot, out of all the u haul locations in my area had the worst reviews, I decided to look in Wilson NC came upon the Ward Blvd location read all the reviews and they all were excellent, so I chose them! The reviews were right they were extremely friendly and the cargo van was outstandingly clean, they gave me my options and even went out and measured the cargo space to see if my items fit! I highly recommend this location! It's inside a laundry mat but still a nice place!! Great Job U-Haul
Karen L.My overall experience was great and the customer service was super! I had to call the day before the Cargo Van was due to be returned to ask for an extra day. I'm a very happy customer.
George M.This location is head & shoulders above the other local U-Haul locations in Wilson, NC. Very accommodating and prompt in handling my rental.
LEE G.Best Uhual experience by far. Communicated well. I would drive 45 minutes just to pick up a rental from them again.
Jeff N.I received 2 charges from U-haul, and the initial charge included all necessary adjustments including gas mileage etc and I'm ok with that. But I also received a 2nd charge for something that NO ONE has been able to tell me what it is for. I've called the main U-haul number and was told that I would have to wait for the charge to come out of a Pending status before they can do anything because on their end they're only seeing the initial charge and I understand that too however my bank says that a Pending
Charity C.I found that everything was on a professional manner, Barbra was great!
Rhonda A.