Customer Reviews for Wilson Rd Mini Storage
(U-Haul Neighborhood Dealer)

215 comentarios

1204 N Wilson Rd   Columbus, OH 43204

(614) 447-8022

Horario de oficina

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–3 pm
  • Thur-Fri: 9 am–5 pm
  • Sat-Sun: Closed
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Mostrar todos los horarios

Servicios en esta ubicación:

Contáctanos

(614) 447-8022

1204 N Wilson Rd
Columbus, OH 43204

Servicios en esta ubicación:

Horario de oficina

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–3 pm
  • Thur-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Horario especial
  • 2/9/2025: cerrado
  • 2/10/2025: cerrado
  • 2/11/2025: cerrado
  • 2/12/2025: cerrado
  • 2/13/2025: cerrado
  • 2/14/2025: cerrado
  • 2/15/2025: cerrado
  • 2/16/2025: cerrado
  • 2/17/2025: cerrado
  • 2/18/2025: cerrado
  • 2/19/2025: cerrado
  • 2/20/2025: cerrado
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  • 2/25/2025: cerrado
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  • 2/27/2025: cerrado
  • 2/28/2025: cerrado
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  • 3/11/2025: cerrado
  • 3/12/2025: cerrado
  • 3/13/2025: cerrado
  • 3/14/2025: cerrado
  • 3/15/2025: cerrado
  • 3/16/2025: cerrado
  • 3/17/2025: cerrado
  • 3/18/2025: cerrado
  • 3/19/2025: cerrado
  • 3/20/2025: cerrado
  • 3/21/2025: cerrado
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  • 3/25/2025: cerrado
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  • 3/30/2025: cerrado
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Mostrar todos los horarios

  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT C 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO C 
Clasificación:
5.0

Genial

J C 
Clasificación:
5.0

El cliente no dejó un comentario.

AI M 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H 
Clasificación:
4.0

Maybe a representative on hand for people who isn't phone savvy..

Thomas S 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD C 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP D 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMIR G 
Clasificación:
5.0

El cliente no dejó un comentario.

Nurys S 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike K 
Clasificación:
4.0

Customer service was excellent. It was a lot to take in as a first time u-haul driver and the location is a bit treacherous to cross the street with a u-haul for the first time. Turning the U-haul around to park it was tough as well in a confined space when I had to return it, especially since I returned it on a weekend when they were closed. But these things are mostly outside of the owners control and he was very easy to work with. I would definitely go back but I would try to go during the week when the location is open if I could do it again.

Thomas P 
Clasificación:
5.0

Pulled in and employee unhooked the trailer right away and moved it out of the way. Checked the trailer and was good to go.

Chris B 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna H 
Clasificación:
5.0

El cliente no dejó un comentario.

Salim A 
Clasificación:
5.0

El cliente no dejó un comentario.

Nickolas W 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin R 
Clasificación:
3.0

Call them back in a timely manner if there is a problem.

Glenn W 
Clasificación:
5.0

Muchísimas gracias, excelente servicio de atención al cliente, excelentes equipos , muy satisfecho con todo ! De verdad muchas gracias 輸

Jose V 
Clasificación:
5.0

Manager is very kind and patient!

Jingao L 
Clasificación:
5.0

All went well, except that our truck had a "check engine light" and we had to stop and call to make sure all was ok.

Donald K 
Clasificación:
4.0

El cliente no dejó un comentario.

Kent W 
Clasificación:
5.0

Billy the manager was terrific. Helpful and friendly. Explained everything to us. Will come back next we are renting a truck.

John W 
Clasificación:
3.0

Dropped off 1 day early. Representative was rude Added 50.00 in upcharge and was very rude

cynthia s 
Clasificación:
5.0

Bill the Manager at Wilson Mini Storage is very professional, FABULOUS people skills and needs a HUGE RAISE!You can't find employees as great as he is in this society now!My experience was great!Give this man a RAISE a a FAT VACATION PACKAGE !!!!THANKS BILL!!STAY GOLD!!

Matla G 
Clasificación:
5.0

The worker was very nice and helpful and had everything ready for us!

Clifford B 
Clasificación:
3.0

Vehicle didn't appear clean/inspected between rentals. Gas was barely at 1/4 tank for a 1 way out of town trip

ERICA T 
Clasificación:
5.0

Overall experience was quick and easy. Great experience!

Leesa F 
Clasificación:
5.0

El cliente no dejó un comentario.

Toby P 
Clasificación:
5.0

El cliente no dejó un comentario.

Levi I 
Clasificación:
1.0

If a location has mobile pickup after hours, the machines need to be available. I first went to a location that had to use a kiosk. Upon arrival there was a handwritten note: out of order. it was after hours so I had to scramble and call uhaul to move me elsewhere. Once I relocated I had to continue the checkin process that I thought I had completed already of taking a picture of myself and adding a second contact. It was not made clear that I still needed to do those things before I'd be able to pick up my vehicle and the confirmation call took so much time to occur. All of this put me 30 min late into my pickup window.

Jeannie R 
Clasificación:
5.0

Bill was the employee who helped me out and he was wonderful! Very personable, efficient and helpful!

Jessica W 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian T 
Clasificación:
5.0

Easy drop off. Just tossed my trash and went on my way. No issues at all!

Todd P 
Clasificación:
5.0

Bill and Mike were awesome to work with. Easy to pick up, easy to drop off. Available and friendly for any questions. Highly recommend!!

Karen H 
Clasificación:
3.0

I guess if you catch these people during the daytime, it is a very simple quick process to do the U-Haul share, but this place close at five and then they make you hop through these hoops to prove who you are and they want multiple references then you gotta take multiple pictures of stuff. We had a 630 reservation And technically did not get to use the truck until at about 730 because the prof was so long and it kept messing up and then the equipment came damaged so we could not open the back of the truck so technically we didn't get full use of the truck until about 9 o'clock

sage k 
Clasificación:
5.0

El cliente no dejó un comentario.

shanika g 
Clasificación:
5.0

Bill was very helpful at this location!

Becky D 
Clasificación:
3.0

Literally no where to park the truck! And the drop off was super confusing. It was cold, dark and raining and we could find the scan code bc it wasn't by the door like it said. I was so frustrated

LINDSAY C 
Clasificación:
5.0

Everything was great.

Maha A 
Clasificación:
5.0

El cliente no dejó un comentario.

Diandra S 
Clasificación:
5.0

Bill and Sam (District Manager) were extremely helpful and went out of their way to ensure a smooth access to the truck and storage area. It was a very easy process!

Sandy K 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin K 
Clasificación:
2.0

No space to leave the truck parked in

Ryan O 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDULLAH H 
Clasificación:
5.0

El cliente no dejó un comentario.

Trish C 
Clasificación:
5.0

El cliente no dejó un comentario.

McKenzie M 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie H 
Clasificación:
5.0

Overall great experience

Philip B 
Clasificación:
3.0

Acceptable

Curtis N 
Clasificación:
4.0

El cliente no dejó un comentario.

NEDRA H 
Clasificación:
5.0

El cliente no dejó un comentario.

DeShonne W 
Clasificación:
5.0

There was a very nice guy who helped me though the check-in process and walked me though how to lock/un lock everything. He gets 5 stars!

Shelby S 
Clasificación:
4.0

Mike and his co-worker went above and beyond to help me out with my rental when I ran into big problems during my move!

Aaron C 
Clasificación:
4.0

The vehicle produces too much heat and noise. Thought the neighbors were going to shoot me for all the noise. I think the transmission fluid needs to be replaced and the power steering fluid needs changed. I guess the vehicle won't be around much longer due to the mileage. I really don't get to do all that I needed to do, for I was afraid of being stranded. We are kinda to old to be stranded. Yesterday the place was closed so I had to wait until today to move the vehicle again so I figured the U-Haul I rented from should be open if the truck left me stranded

Terence W 
Clasificación:
5.0

Great customer service!! Wonderful fast and efficient ! Was a pleasure doing business with her !

Toni C 
Clasificación:
4.0

The lady in the office was wonderful. I was in a time crunch and she helped me get on the road fast. I greatly appreciate her help! As for the location when I went to drop off the truck at 3 pm there were 4 men there and they were trying to get into my car that my daughter was in. I felt scared and locked the truck before I took pictures. I wanted to get out of there asap. Otherwise it was a good experience.

Nancy G 
Clasificación:
4.0

El cliente no dejó un comentario.

Dillon C 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashok K 
Clasificación:
5.0

Everything is excellent and the lady on this location is very cooperative and friendly.

Ashok K 
Clasificación:
4.0

The cable on the passenger side of the rear door snapped. We were informed that the door was fixed the day before. The lady at this location is very pleasant and informed me of the door being fixed the day before. She was very professional and nice to talk with. I do recommend this location.

TIM M 
Clasificación:
5.0

El cliente no dejó un comentario.

Trish C 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA C 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE H 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie J 
Clasificación:
5.0

El cliente no dejó un comentario.

Wei L 
Clasificación:
5.0

No improvement needed.

SAUNDRA J 
Clasificación:
5.0

The guy at the counter was really nice great service

TYLER B 
Clasificación:
5.0

U guys are great

OSMAN G 
Clasificación:
5.0

Everything was excellent. 👌👌👌

william j 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan W 
Clasificación:
5.0

Greta is amazing!!!!! So sweet and kind. Very helpful.

Kailah W 
Clasificación:
3.0

El cliente no dejó un comentario.

Emily J 
Clasificación:
3.0

Lower your prices!!

Mark W 
Clasificación:
5.0

Thanks so much Gretta for your help. Such a friendly person. Stay Blessed

Iesha M 
Clasificación:
5.0

Best customer service I have had in a looooong time!

CHRISTOPHER B 
Clasificación:
5.0

Nothing, Greta was super nice/ efficient !

Paige I 
Clasificación:
5.0

I would highly recommend this Uhaul Pick Up Location and Storage. The owner is very friendly and covid compliant and respectful.

Brandy D 
Clasificación:
2.0

Magic Movers were awesome!

ELIZABETH A 
Clasificación:
5.0

El cliente no dejó un comentario.

Sumaya H 
Clasificación:
5.0

Best service in Columbus Ohio!!!

STEVEN B 
Clasificación:
5.0

Greta, your representative at Wilson rd storage is the best. She goes above and beyond with help. Valuable asset.

STEVEN B 
Clasificación:
4.0

The truck cab was muddy and had several cigarette butts on the floor.

Brian S 
Clasificación:
5.0

I love this place and the lady that runs it is very pleasant ms grechia I know i spelled name wrong but sorry

Zeddra M 
Clasificación:
5.0

A+ service.

Corey N 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL R 
Clasificación:
4.0

El cliente no dejó un comentario.

David D 
Clasificación:
5.0

Everyone-the people on the phone, the staff in Columbus and in Beavercreek were amazing. I have and will continue to recommend U-Haul.

Vilo W 
Clasificación:
3.0

El cliente no dejó un comentario.

John E 
Clasificación:
4.0

The van mileage indicator wasn't working properly so I had to add the miles I drive then calculate how much fuel I used to refuel it! Other than that the front desk lady is friendly and professional

Ahmed A 
Clasificación:
5.0

El cliente no dejó un comentario.

kim w 
Clasificación:
5.0

Great customer service!!!!

PHILIP K 
Clasificación:
5.0

El cliente no dejó un comentario.

Hamady S 
Clasificación:
5.0

Greta was so helpful and knowledgeable!

Beatrice H 
Clasificación:
5.0

Website- Add a notification for mobile pick up that it takes 10 minutes for your information to be authorized. On site- nothing. The lady working was super nice and helpful

Jessica N 
Clasificación:
5.0

Great customer service!

Erik S 
Clasificación:
5.0

I want to say that the woman who worked the counter at the Wilson Rd Mini Storage location was absolutely fantastic. I want to say that the Tri-Village Self Storage location was an all around terrible experience. We arrived to get the 15 foot truck at 10AM, which I had reserved a week in advance. After the individual took 40 minutes to get us checked in with one person in line ahead of us (the movers were arriving at 11AM), he gave us the gas and mileage readings for our truck. He then told us to go outside to get the truck. There was no truck. He, nor corporate uhaul who he called, had any idea where this truck was and did not have a replacement for us which was absurd to me since I just signed an agreement stating the exact mileage and fuel of the truck. They scrambled to find the truck at the Wilson Road location and promised me a $50 discount. I have since been charged the full amount with no discount. We then had to go to the Wilson Road and complete the checkin process all over again. This also delayed our movers, who charge by the hour, and I had to pay them more than originally planned. Although the service at the Wilson Road location was fantastic and really helped us feel better about the experience, we were still delayed in our move which cost us more more money. I am disputing the charge with my card company given my experience with the Tri-Village Self Storage and will not recommend this location simply because I will not recommend anyone use uhaul after this. I have used them for three previous moves, but will not work with Uhaul again as we were lucky to find the other truck. Had we not been able to, I'm not sure how we would completed our move which had been scheduled for weeks.

Corey P 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA D 
Clasificación:
4.0

El cliente no dejó un comentario.

Paula D 
No se han enviado comentarios para esta ubicación.

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