Comentarios de los clientes para Wilson Rd Mini Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Wilson Rd Mini Storage

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MICHAEL R.
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El cliente no dejó un comentario.

David D.
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El cliente no dejó un comentario.

Vilo W.
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Everyone—the people on the phone, the staff in Columbus and in Beavercreek were amazing. I have and will continue to recommend U-Haul.

John E.
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El cliente no dejó un comentario.

Ahmed A.
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The van mileage indicator wasn't working properly so I had to add the miles I drive then calculate how much fuel I used to refuel it! Other than that the front desk lady is friendly and professional

kim W.
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El cliente no dejó un comentario.

PHILIP K.
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Great customer service!!!!

Hamady S.
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El cliente no dejó un comentario.

Beatrice H.
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Greta was so helpful and knowledgeable!

Jessica N.
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Website- Add a notification for mobile pick up that it takes 10 minutes for your information to be authorized. On site- nothing. The lady working was super nice and helpful

Erik S.
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Great customer service!

Corey P.
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I want to say that the woman who worked the counter at the Wilson Rd Mini Storage location was absolutely fantastic. I want to say that the Tri-Village Self Storage location was an all around terrible experience. We arrived to get the 15 foot truck at 10AM, which I had reserved a week in advance. After the individual took 40 minutes to get us checked in with one person in line ahead of us (the movers were arriving at 11AM), he gave us the gas and mileage readings for our truck. He then told us to go outside to get the truck. There was no truck. He, nor corporate uhaul who he called, had any idea where this truck was and did not have a replacement for us which was absurd to me since I just signed an agreement stating the exact mileage and fuel of the truck. They scrambled to find the truck at the Wilson Road location and promised me a $50 discount. I have since been charged the full amount with no discount. We then had to go to the Wilson Road and complete the checkin process all over again. This also delayed our movers, who charge by the hour, and I had to pay them more than originally planned. Although the service at the Wilson Road location was fantastic and really helped us feel better about the experience, we were still delayed in our move which cost us more more money. I am disputing the charge with my card company given my experience with the Tri-Village Self Storage and will not recommend this location simply because I will not recommend anyone use uhaul after this. I have used them for three previous moves, but will not work with Uhaul again as we were lucky to find the other truck. Had we not been able to, I'm not sure how we would completed our move which had been scheduled for weeks.

PAULA D.
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El cliente no dejó un comentario.

Paula D.
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El cliente no dejó un comentario.

Steven B.
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Quit sending emails in the middle of the night. And your mileage rates are outrageous. All it seems you care about is your image, not service. The agent was outstanding. False narrative that it is easier for the customer using phone. You guys have a monopoly it seems. That sucks for the consumer. You asked.

Christian T.
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Staff was great in helping me rent my truck! They did all the legwork for me regarding making the reservation, and answered all of my questions enthusiastically and helpfully. I was able to get my truck easily and without any problems whatsoever. Would rent here again!

Cindy E.
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Exceptional customer service!!!

BRENT A.
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The woman who helped arrived on-time (we were the first rental when she opened) and she was very friendly and helpful!

DEBORA S.
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I rented my vehicle at the Charlottesville rd store in Columbus, ohio. She gave me two days and I only needed one day. The woman at the Wilson rd didn"t give me a place in Elizabethtown. Then I received a text as to be where I should drop it off however we had already dropped it off by the time I saw it.

gary H.
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Improve the self check in system that failed. I spent over a half hour to check in...and still didn't get it to work.

Eudora H.
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El cliente no dejó un comentario.

COLLEEN E.
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El cliente no dejó un comentario.

Jeff G.
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El cliente no dejó un comentario.

Gregorio S.
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El cliente no dejó un comentario.

Michelle H.
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El cliente no dejó un comentario.

Jeffrey M.
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Just a long application thing. But I love the trucks.

Christopher W.
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El cliente no dejó un comentario.

DeShawn J.
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El cliente no dejó un comentario.

Ronald W.
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El cliente no dejó un comentario.

Nicole A.
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El cliente no dejó un comentario.

kurt Z.
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very friendly service at the desk

Larry A.
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Greta was outstanding in providing customer service. She very clearly explained everything and is an asset to your organization.

David S.
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El cliente no dejó un comentario.

Christopher M.
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Greta was great. She was so sweet and kind. Her network went down while I was there, but the process went smoothly and was quick too.

Jon W.
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Agent was very friendly.

Anthony C.
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El cliente no dejó un comentario.

Michael C.
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Very nice and professional. I would definitely rent from this location again.

Charles T.
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After hours self-serve was a nightmare.

Tanner S.
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We chose a pick up somewhere 1 mike from our house. Uhaul switched our location last second which was 6 miles from the original. This caused us to have to pay for 12 more miles than we planned on. Very upset about this and would Iike a call

Nikki E.
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Very nice lady at this location.

Sean W.
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Greta was fantastic! Best experience I have ever had with U-Haul. I will come back again and will highly recommend this location for their service.

MARK M.
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El cliente no dejó un comentario.

Joachim B.
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The references thing was ridiculous

Arielle S.
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El cliente no dejó un comentario.

Joseph S.
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This was not my preferred location which resulted in more miles I had to pay for, but it wasn't too bad. The attendant said she would be there until 3:30, but was gone when I returned the vehicle at 3:10. Otherwise, very smooth and good experience.

Lidia M.
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El cliente no dejó un comentario.

Jason B.
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The truck's "check engine" light was on.

Brianna B.
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Greta is a valuable asset to the company. She stayed over time in order to make sure I was fully taken care of. Give her a raise.

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Greta was OUTSTANDING! I thought I made a reservation the night before but I think I forgot to click on "confirm". Greta called around, made suggestions and got us on our way with no issues. It was a terrific experience and she is an asset to U-Haul! Thank you

Geoffrey B.
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El cliente no dejó un comentario.

William M.
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El cliente no dejó un comentario.

Sue V.
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El cliente no dejó un comentario.

JOHN E.
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El cliente no dejó un comentario.

Janna P.
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El cliente no dejó un comentario.

Matt Y.
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Gretta is awesome!

Nana G.
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El cliente no dejó un comentario.

Lori H.
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Great customer service

Amatulwali S.
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El cliente no dejó un comentario.

Joseph H.
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Proberty manager was very polite, fast, and friendly

Kathleen E.
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El cliente no dejó un comentario.

Julie B.
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Drivers sun visor broken. Will not stay up and falls into drivers line of sight.

Greg M.
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El cliente no dejó un comentario.

MARCELLA H.
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didn't have a gas cap. sent to another location to pick one up, only to be given the wrong one. was told to drive the truck without a gas cap, causing three truck to drive poorly and use more gas, that I had to place. wasted my time, gas and extra fuel cost.

Matthew B.
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I used the UHaul 24/7 feature and was supposed to pick up the truck before business hours of the facility where I was renting the truck from. The keys were not left in cab of truck where they claimed to be placed in the app, and had to wait 1 hour for the facility to open so someone could provide me the keys. On top of this, the truck was filthy inside and smelled badly. It only had 40,000 miles on it!

David N.
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El cliente no dejó un comentario.

Heng L.
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El cliente no dejó un comentario.

Kaity M.
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El cliente no dejó un comentario.

SISAVATH B.
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Customer services is not friendly

Luke P.
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I put in a reservation for a 15ft truck, when I came to pick it up I received a 12ft truck with a "Mom's attic" and the person running the truck pick up continued to claim it was a 15ft.

ionut T.
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It took 45 min to get the truck because the lady couldn't use the computer... used up time I had with the movers and made me late on the road.

David H.
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Pick up was on the slow side, but employee was very friendly.

Patrice H.
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El cliente no dejó un comentario.

Patrice H.
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El cliente no dejó un comentario.

CHAD B.
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I worked with Greta at this location. She is absolutely wonderful. I called her before coming in to ask a few questions and she was extremely pleasant. So pleasant that although I found a u haul closer to my home i went out of my way to go to her location. Everything was explained thoroughly as this was my first time renting a u haul. Her service was impeccable. While in her office we began talking and got into the topic of one of her plants and she gave it to me! My first house warming gift! Moving is never ever fun but Greta was able to make the whole experience something wonderful. I will recommend everyone I know to her location.

Mary H.
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El cliente no dejó un comentario.

Ronald S.
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El cliente no dejó un comentario.

Nafi H.
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El cliente no dejó un comentario.

Thomas S.
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The staff was very knowledgeable and nice. She completed check in quickly and explained all instructions well.

Sherry W.
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El cliente no dejó un comentario.

Jonathan S.
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We had a wonderful experience with Greta this morning- she was helpful, friendly, and went above and beyond to help us with a storage unit and uhaul truck. We will definitely recommend this storage facility to friends in the future.

Lauren P.
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El cliente no dejó un comentario.

Jonathan K.
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Have paperwork ready to go instead of fumbling through and getting everything ready the second I got there

Sally P.
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I dropped off after hours so I can't provide a lot of feedback, but I appreciated the clear signage by the drop-off slot specifying what to include with the key, and the quick check-in and accurate invoice this morning.

Steven K.
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The location did not have my truck I reserved, it took me an hour to get a smaller truck cssuing me to make more trips. Then on returning the truck, they tried to charge me one way fees, which I did not d . I was instructed to return the truck to a different location, not my choice. I will probably NEVER USE UHAUL AGAIN!

Joy F.
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El cliente no dejó un comentario.

Leslie I.
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El cliente no dejó un comentario.

Tim B.
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Very friendly and efficient staff.

Ray M.
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This location had just a drop off box. There were no directions to park truck. It was before 3 pm on a Saturday. There should have been some one there at that time. 12 pm close is unrealistic for Saturday hours. There were already three trucks parked there.

Gary B.
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El cliente no dejó un comentario.

KYLE L.
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I called a phone number to find out where I needed to drop off the truck. The lady on the phone was rude. She sent me to the wrong place to drop off the truck. Then told me I had to take it somewhere else that was 1.3 miles away. She said I would have to pay the mileage if I was over. I just didn't think that was good business practice!

ALEXIS T.
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Very quick and easy process. Would recommend to others.

rachel S.
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El cliente no dejó un comentario.

RUTH G.
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the people was nice,freindly and so helpful went out of there way to assist me,, so grateful thank you.

Timothy C.
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El cliente no dejó un comentario.

LINDSAY J.
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El cliente no dejó un comentario.

MICHAEL G.
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El cliente no dejó un comentario.

Ricardo R.
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El cliente no dejó un comentario.

MARJIE P.
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All went well!!

EMILY M.
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El cliente no dejó un comentario.

DAVE W.
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Couldn't have had a better experience working with this business

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