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Natalie H.
Customer Reviews for Wilson Rd Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Overall great experience
Philip B.Acceptable
Curtis N.There was a very nice guy who helped me though the check-in process and walked me though how to lock/un lock everything. He gets 5 stars!
Shelby S.Mike and his co-worker went above and beyond to help me out with my rental when I ran into big problems during my move!
Aaron C.The vehicle produces too much heat and noise. Thought the neighbors were going to shoot me for all the noise. I think the transmission fluid needs to be replaced and the power steering fluid needs changed. I guess the vehicle won't be around much longer due to the mileage. I really don't get to do all that I needed to do, for I was afraid of being stranded. We are kinda to old to be stranded. Yesterday the place was closed so I had to wait until today to move the vehicle again so I figured the U-Haul I rented from should be open if the truck left me stranded
Terence W.Great customer service!! Wonderful fast and efficient ! Was a pleasure doing business with her !
Toni C.The lady in the office was wonderful. I was in a time crunch and she helped me get on the road fast. I greatly appreciate her help! As for the location when I went to drop off the truck at 3 pm there were 4 men there and they were trying to get into my car that my daughter was in. I felt scared and locked the truck before I took pictures. I wanted to get out of there asap. Otherwise it was a good experience.
Nancy G.Everything is excellent and the lady on this location is very cooperative and friendly.
Ashok K.The cable on the passenger side of the rear door snapped. We were informed that the door was fixed the day before. The lady at this location is very pleasant and informed me of the door being fixed the day before. She was very professional and nice to talk with. I do recommend this location.
TIM M.No improvement needed.
SAUNDRA J.The guy at the counter was really nice great service
TYLER B.U guys are great
OSMAN G.Everything was excellent. 👌👌👌
william J.Greta is amazing!!!!! So sweet and kind. Very helpful.
Kailah W.Lower your prices!!
Mark W.Thanks so much Gretta for your help. Such a friendly person. Stay Blessed
Iesha M.Best customer service I have had in a looooong time!
CHRISTOPHER B.Nothing, Greta was super nice/ efficient !
Paige I.I would highly recommend this Uhaul Pick Up Location and Storage. The owner is very friendly and covid compliant and respectful.
Brandy D.Magic Movers were awesome!
ELIZABETH A K.Best service in Columbus Ohio!!!
STEVEN B.Greta, your representative at Wilson rd storage is the best. She goes above and beyond with help. Valuable asset.
STEVEN B.The truck cab was muddy and had several cigarette butts on the floor.
Brian S.I love this place and the lady that runs it is very pleasant ms grechia I know i spelled name wrong but sorry
Zeddra M.A+ service.
Corey N.Everyoneâ€"the people on the phone, the staff in Columbus and in Beavercreek were amazing. I have and will continue to recommend U-Haul.
Vilo W.The van mileage indicator wasn't working properly so I had to add the miles I drive then calculate how much fuel I used to refuel it! Other than that the front desk lady is friendly and professional
Ahmed A.Great customer service!!!!
PHILIP K.Greta was so helpful and knowledgeable!
Beatrice H.Website- Add a notification for mobile pick up that it takes 10 minutes for your information to be authorized. On site- nothing. The lady working was super nice and helpful
Jessica N.Great customer service!
Erik S.I want to say that the woman who worked the counter at the Wilson Rd Mini Storage location was absolutely fantastic. I want to say that the Tri-Village Self Storage location was an all around terrible experience. We arrived to get the 15 foot truck at 10AM, which I had reserved a week in advance. After the individual took 40 minutes to get us checked in with one person in line ahead of us (the movers were arriving at 11AM), he gave us the gas and mileage readings for our truck. He then told us to go outside to get the truck. There was no truck. He, nor corporate uhaul who he called, had any idea where this truck was and did not have a replacement for us which was absurd to me since I just signed an agreement stating the exact mileage and fuel of the truck. They scrambled to find the truck at the Wilson Road location and promised me a $50 discount. I have since been charged the full amount with no discount. We then had to go to the Wilson Road and complete the checkin process all over again. This also delayed our movers, who charge by the hour, and I had to pay them more than originally planned. Although the service at the Wilson Road location was fantastic and really helped us feel better about the experience, we were still delayed in our move which cost us more more money. I am disputing the charge with my card company given my experience with the Tri-Village Self Storage and will not recommend this location simply because I will not recommend anyone use uhaul after this. I have used them for three previous moves, but will not work with Uhaul again as we were lucky to find the other truck. Had we not been able to, I'm not sure how we would completed our move which had been scheduled for weeks.
Corey P.Quit sending emails in the middle of the night. And your mileage rates are outrageous. All it seems you care about is your image, not service. The agent was outstanding. False narrative that it is easier for the customer using phone. You guys have a monopoly it seems. That sucks for the consumer. You asked.
Steven B.Staff was great in helping me rent my truck! They did all the legwork for me regarding making the reservation, and answered all of my questions enthusiastically and helpfully. I was able to get my truck easily and without any problems whatsoever. Would rent here again!
Christian T.Exceptional customer service!!!
Cindy E.The woman who helped arrived on-time (we were the first rental when she opened) and she was very friendly and helpful!
BRENT A.I rented my vehicle at the Charlottesville rd store in Columbus, ohio. She gave me two days and I only needed one day. The woman at the Wilson rd didn"t give me a place in Elizabethtown. Then I received a text as to be where I should drop it off however we had already dropped it off by the time I saw it.
DEBORA S.Improve the self check in system that failed. I spent over a half hour to check in...and still didn't get it to work.
gary H.Just a long application thing. But I love the trucks.
Jeffrey M.very friendly service at the desk
kurt Z.Greta was outstanding in providing customer service. She very clearly explained everything and is an asset to your organization.
Larry A.Greta was great. She was so sweet and kind. Her network went down while I was there, but the process went smoothly and was quick too.
Christopher M.Agent was very friendly.
Jon W.Very nice and professional. I would definitely rent from this location again.
Michael C.After hours self-serve was a nightmare.
Charles T.We chose a pick up somewhere 1 mike from our house. Uhaul switched our location last second which was 6 miles from the original. This caused us to have to pay for 12 more miles than we planned on. Very upset about this and would Iike a call
Tanner S.Very nice lady at this location.
Nikki E.Greta was fantastic! Best experience I have ever had with U-Haul. I will come back again and will highly recommend this location for their service.
Sean W.The references thing was ridiculous
Joachim B.This was not my preferred location which resulted in more miles I had to pay for, but it wasn't too bad. The attendant said she would be there until 3:30, but was gone when I returned the vehicle at 3:10. Otherwise, very smooth and good experience.
Joseph S.The truck's "check engine" light was on.
Jason B.Greta is a valuable asset to the company. She stayed over time in order to make sure I was fully taken care of. Give her a raise.
Brianna B.Greta was OUTSTANDING! I thought I made a reservation the night before but I think I forgot to click on "confirm". Greta called around, made suggestions and got us on our way with no issues. It was a terrific experience and she is an asset to U-Haul! Thank you
Gretta is awesome!
Matt Y.Extraordinario servicio al cliente
Lori H.Proberty manager was very polite, fast, and friendly
Joseph H.Drivers sun visor broken. Will not stay up and falls into drivers line of sight.
Julie B.