Customer Reviews for Wilson Motorsports
(U-Haul Neighborhood Dealer)

52 reviews

19369 US Hwy 231   Pell City, AL 35125

(205) 814-6000

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(205) 814-6000

19369 US Hwy 231
Pell City, AL 35125

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The AC stopped working and the weather was hot, so it was very uncomfortable for 5 days of driving.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

Jeff L. 
Rating:
3.0

Customer did not leave a comment.

Earvin S. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Estelle H. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
2.0

Never again. A one hour truck rental that was supposed to be $19.95 turned in to almost $60.00. Nearly $40 in fees for a simple 16 mile usage! Disgraceful! Will borrow a friends truck next time, fill the tank with fuel and save $50.00.

Jack S. 
Rating:
3.0

Customer did not leave a comment.

Patricia C. 
Rating:
3.0

Name of location was different so drove 10 miles out of way..map link semt didnt work.very frustrating as 2 night prevoous uhaul semt me to a dirt road with house trailers at night where theynrefused to take the teansport..inthen had to go to different location..no m@ semt...wasted time after a very long dwy...frustratimg

MARK A. 
Rating:
5.0

Customer did not leave a comment.

Casey B. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
3.0

It was dark early morning. No contact with personnel just dropped off.

Pamela K. 
Rating:
3.0

Customer did not leave a comment.

david M. 
Rating:
2.0

Hard to find, only sign was on door, nothing that said Trinity Automotive could be seen from roadside .

james G. 
Rating:
5.0

Customer did not leave a comment.

steven W. 
Rating:
2.0

I was not able to pick up the trailer in a timely manner. Shop was closed upon arrival. After spending 25 minutes on the phone with Uhaul trying to reschedule the trailer the shop owner came out of the shop from working. I would recommend some type of doorbell system or notification when the customer is on the premises to pick up equipment. The 45 minutes delay resulted in me having to pay movers an additional hour of work as they were waiting for the trailer to arrive.

Kim C. 
Rating:
2.0

Customer did not leave a comment.

Paul W. 
Rating:
2.0

Customer did not leave a comment.

dwayne L. 
Rating:
4.0

Have more info available to the customer and be more informative while doing the paperwork. Try to accommodate the customer more efficiently. Have a weekend contact phone number! Lower prices. Have staff with a clean appearance and courteous to the customer.

Todd H. 
Rating:
3.0

No further comments

Kenneth O. 
Rating:
5.0

Your smartphone 24\7 share does not work from this location ! The owner was amazing !! Came on his day off and got me going ... but your ap is horrible !! You need to provide an option if "your location can not be detected occurs " .... I could provide vehicle ID numbers .... I could provide License plate number .. Another customer was having the identical problem ... you need to come up with an alternate plan. Your customer service number transferred me from department to department for over 90 minutes... thankfully the owner was truly great about the situation and did what U-Haul couldn't do ....get me into the truck I had reserved and paid in full for 2 days prior to the rental date .... SHAME ON YOU U-HAUL Praises to the owner of Trinity Auto.. Great Guy !!

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

DAN V. 
Rating:
2.0

How more things there like dollies

William B. 
Rating:
5.0

Great service, answer the phone when I called an was able to to pick up the uhaul right away, an return went great

Michael H. 
Rating:
1.0

Customer did not leave a comment.

TARA B. 
Rating:
5.0

Customer did not leave a comment.

Denis P. 
Rating:
2.0

Customer did not leave a comment.

ricky P. 
Rating:
5.0

Customer service was excellent.. the truck on the other had shook, and pulled to the right

Matthew R. 
Rating:
1.0

No committment

James M. 
Rating:
5.0

Great customer service

CARLOS T. 
Rating:
4.0

Customer did not leave a comment.

Terry G. 
Rating:
1.0

No one there during hours of operation even though called two days before drop off. No answer on listed phone. No posted instructions for drop off when not staffed.

Howard M. 
Rating:
3.0

Customer did not leave a comment.

cheyl P. 
Rating:
1.0

Driveway horrible, man came out helped me to take off trailer only positive impact for me. Told me I didn't need anything from him, so he kept my paperwork didn't give me anything showing the trailer was returned. Didn't check it in saying it was returned, received email 10 days later saying I didn't return trailer, and was going to have to pay for missing trailer. when asking about the situation had a bit of a push back but then took care of it. Then charged me $5 extra for time frame of dropping it off, rented for 5 days returned 2 days early??? Called customer service was very helpful and they verified that now the trailer shows returned and is going to refund the money as they don't see a reason for the extra $5 charge.

Christy O. 
Rating:
5.0

Customer did not leave a comment.

Ashley K. 
Rating:
1.0

This was the second location i was sent to, after the location i was told the reservation would be at told me to go to this location (and second location was further away, causing me to go over the mileage allowance which i was then charged for). The second location was closed. I had to call the uHaul 800 number in order to get my rental

Geof S. 
Rating:
5.0

Nothing

Carolyn M. 
Rating:
2.0

There was no reason for us to have to travel 15 miles to pickup the truck when the local facility had the truck we needed. The cab of truck was dirty, door panel loose and water behind it. Cargo area had not been swept. Pickup facility was basically a junkyard. Not welcoming.

ROBERT C. 
Rating:
5.0

Easy in and out

Robert D. 
Rating:
5.0

Great customer service!

Marianne B. 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
3.0

Customer did not leave a comment.

Keith M. 
Rating:
4.0

Offer larger vehicle transport trailers

ERIC S. 
Rating:
5.0

Nothing, It was perfect

Mark B. 
Rating:
3.0

UHaul customer service leaves a lot to be desired, The truck I reserved was not available a the locations I requested. The booking agent could not tell me where the alternate locations were. I had to go 65 miles out of my way. I was given extra mileage but nothing for my time. i would not overall recommend UHaul to any one. My issue is with UHaul not the place I picked up the truck.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
3.0

Better location to return truck to.went to one I knew which was further away and had to pay penalty mileage even I filled up gas over what it registered when I picked it up.

DAVID A. 
Rating:
4.0

Customer did not leave a comment.

kenneth T. 
Rating:
3.0

Trailer was about useless. If a car was on the trailer the ramps woildnt come out or go in. Had to,jack up end of car to use ramps. Wheel strap was broken and lights didn't work properly.

DEVAN C. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
No reviews have been submitted for this location.

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