Customer Reviews for Wilson Collision Ltd
(U-Haul Neighborhood Dealer)

84 reviews

9 Station St   Glace Bay, NS B1A4T5

(902) 842-1355

Office Hours

  • Mon-Thur: 8 am–4:30 pm
  • Fri: 8 am–12 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(902) 842-1355

9 Station St
Glace Bay, NS B1A4T5

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–4:30 pm
  • Fri: 8 am–12 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Blair Slade 
Rating:
5.0

Great Service

Calvin Gilbert 
Rating:
5.0

Customer did not leave a comment.

Barry Bernard 
Rating:
5.0

Excellent customer service. Checked in the truck and went thru the charges. Also parked the truck so I could get to work on time.

Khalil Danial 
Rating:
5.0

Customer did not leave a comment.

Shaun Burke 
Rating:
5.0

Customer did not leave a comment.

ANN BOONE 
Rating:
5.0

Customer did not leave a comment.

Neil MacCuish 
Rating:
5.0

Make it easier when picking up a rental after hours , took me an hour from start to finish , had to call the 800 number in order to finalize the truck rental , wasn’t the first time that this occurred

KEVIN ROBERT MCFADGEN 
Rating:
5.0

No complaints. We were very happy with the service.

Maynard Morrison 
Rating:
5.0

This is a Convenient location, helpful staff.

shedon mcewan 
Rating:
5.0

NO IMPROVEMENTS GARY WILSON IS A GREAT GENTLEMEN VERY COURTEOUS AND RESPECTVILLE GOES OVER TRUCK WITH YOU AND SAME ON RETURN HIGHLY RECOMMEND THIS LOCATION FOR ALL YOUR MOVING NEEDS THANKS GARY VINCE COSTEY

VINCE COSTEY 
Rating:
5.0

Make sure to finalize all charges to the persons credit card on day of return, not 10 days later when the customer figured things were completed already. Not happy with the billing process at all!

Lisa Hill 
Rating:
5.0

Wilson's location was fantastic Crux contracting was a joke booked 2 weeks in advance show up at scheduled pickup to he told to come back 8 hours later. Then as I pull into parking lot at Wilson's buddy from crux calls wondering why I haven't picked up the Uhaul. Wilson's saved me as a customer I was going budget rental truck

Steven Morrison 
Rating:
3.0

No storage within 130km radius, and had to change initial reservation. NO ONE on Saturday, after speaking with so many people, I started getting the same people twice, no one could change a reservation for Nova Scotia. I ended up needing to drive the truck an extra 180+km, and spending an extra $500 on mileage and fuel, while no one could provide options or properly help because they were all in Ontario, no one in Nova Scotia.

Josh Boudreau 
Rating:
5.0

The service was excellent. I can’t see anything that could be improved on .

francis gillis 
Rating:
5.0

Customer did not leave a comment.

Chris MacInnis 
Rating:
1.0

Said they were going to not charge mileage because I had to pick up at a farther location, but they did not credit my account. Not a good experience.

Adam Sigut 
Rating:
5.0

Customer did not leave a comment.

Edwin Lopez 
Rating:
5.0

Rock on and make motorcycles trailers more available especially during the season

Sam Karam 
Rating:
5.0

Customer did not leave a comment.

Brian TRACEY 
Rating:
5.0

Absolutely nothing Gary Wilson was awesome to deal with very knowledgable.

JOHN LLOYD 
Rating:
3.0

Truck was so loud, i think something was wrong with truck. While travelling it gave me a headache. I can’t even hear what my friend was saying sitting beside me. That was terrible experience that happened with me.

Siddharth Sharma 
Rating:
5.0

Customer did not leave a comment.

Kirk Macleod 
Rating:
1.0

Did not read notes on my file and over charged me for rental.

L L BOAT SHOP LTD 
Rating:
3.0

The inside cab of the truck was disgusting filthy dirty & there was an empty used Tim Hortons cup still inside the vehicle, & I had to sweep out a mountain of dirt from the back deck. Not one part of the truck was cleaned prior to me using it! Totally unacceptable, especially during COVID!! I was NOT IMPRESSED!! I'll be looking for another alternative the next time I move.

Roy Gilmet 
Rating:
5.0

Customer did not leave a comment.

Blair Slade 
Rating:
5.0

Customer did not leave a comment.

Ronnie Penney 
Rating:
5.0

Customer did not leave a comment.

MELVIN GILLIS 
Rating:
1.0

Charged me an extra day when I returned on time

STEPHEN CURRIE 
Rating:
3.0

Make sure the equipment is clean. Also, there wert no blankets, which I had ordered in my original booking. I was also charged for insurance, which I had declined on my original booking.

Angus Gardner 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ANDREWS 
Rating:
3.0

Yes, I would recommend, but only if they can pick up during the time the business is open! The pick up for ordering online was definitely not user friendly! It took my son and I longer to try to get the truck & return it, than it actually took us to load & off load my moving items from my old place to my new place. This is my second time to rent a uhaul truck (my first experience was to move across country in 1996). Both times were experiences I would not care to repeat!

Linda Wheaton 
Rating:
5.0

Customer did not leave a comment.

MELVIN GILLIS 
Rating:
5.0

Went on line to get the truck , was after Wilsons were closed , took almost an hour , on hold for quite awhile before getting someone to talk me through the process , don’t like the long wait but the person was very helpful when finally getting through the long hold

Kevin McFadgen 
Rating:
5.0

Friendly easy to deal with representatives.

Keith Bryan 
Rating:
2.0

I spent hours on the phone with customer service and no one suggested I change the site permissions for locations which would have helped. It took 4 hours for me to get my rental keys and was the most difficult time I have ever had renting equiptment.

HOLLY ROSE CURLE PUBLICOVER 
Rating:
5.0

Customer did not leave a comment.

BRUCE NICHOLSON 
Rating:
5.0

Nothing....The staff was very helpful plus they showed us where everything was and how to use the step up. They also walked us through about dropping the u-haul off which was a great help....Thank You...I'll be back

Barbara Thomas 
Rating:
5.0

Customer did not leave a comment.

MALCOLM O'HANDLEY 
Rating:
5.0

We’re happy to have such a great location close to home, Gary and his team were great to deal with. Thank you for the great service!

Anthony Cribb 
Rating:
5.0

I don’t have the invoice number but if you checked my history you will see I recently rented a 6 x 12 cargo trailer from Wilson’s in Glace Bay .I was not offered insurance ,so I could not decline it but I saw I was charged for it . Should have been asked so I could have declined it . I rented a couple more times last week from Cape Breton Flooring in Sydney and was asked about insurance . Your records will show it was declined. Thank you F Gillis .

Francis Jerome Gillis 
Rating:
5.0

Great Service ! Thanks

Samuel Roach 
Rating:
1.0

Please take care of parking spots , truck was stuck there , could not move from

Fateh Singh 
Rating:
5.0

Customer did not leave a comment.

jack campbell 
Rating:
3.0

Customer did not leave a comment.

LEO PHILLIP MACDOUGALL 
Rating:
5.0

Customer did not leave a comment.

Paul Tozer 
Rating:
5.0

The staff were excellent and very courteous. Had no problems at all. Everything went well. Recommended.

Dennis Mackinnon 
Rating:
5.0

Ty

DAVIDALLAN MILLS 
Rating:
5.0

Customer did not leave a comment.

April Eickmeier 
Rating:
5.0

Customer did not leave a comment.

Jeremy Driscoll 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY FOUGERE 
Rating:
5.0

Customer did not leave a comment.

Joe brown 
Rating:
5.0

Customer did not leave a comment.

Stephen Deveaux 
Rating:
5.0

Customer did not leave a comment.

Debbie Phillips 
Rating:
5.0

Customer did not leave a comment.

ALEX BURKE 
Rating:
5.0

Customer did not leave a comment.

BLAIR SLADE 
Rating:
5.0

Customer did not leave a comment.

HERBERT CLARK 
Rating:
3.0

The floor in the cab was dirty with sand and dry mud and the storage space in the back was also a little dirty and kinda sandy.

Pedro Henrique Jales Neto 
Rating:
5.0

Gary at Wilsons was great, as he was last time I using Uhaul. Thanks Gary!!!

Derek Macintosh 
Rating:
5.0

Customer did not leave a comment.

James Heron 
Rating:
5.0

Customer did not leave a comment.

CHRIS BRUNET 
Rating:
5.0

Customer did not leave a comment.

Vanessa Gaudet 
Rating:
4.0

I would not recommend uhaul people I spoke with over the phone at uhaul weren't very helpful and charged me over $ 300 for a truck which I had for 16 mi and from 9am to 23pm dec 28 the owner of Wilson's collision is trying to fix the issue however I think next time I'll use someone else enterprise maybe customer service will be much better I believe

Ernest Pyke 
Rating:
5.0

Customer did not leave a comment.

frank macdonald 
Rating:
5.0

Gary, at Wilson's Collision was helpful and curtious. I had an issue with the auto transport trailer lights halfway through my one way trip causing several fuses to blow during my drive at night. Causing several delays and dangers on the side of the highway. Gary gave me a number to call

Derek Macintosh 
Rating:
1.0

Was the WORST service I have ever had if it wasn’t for someone just showing up at the right time we would of never got our truck and then it was almost double price NEVER EVER will we use Uhaul again

CIERENA COCHRANE 
Rating:
5.0

I would definitely recommend and use this location again!

DEREK KELLY 
Rating:
3.0

make sure you can give refunds undesr any curcumstances

James Desmond 
Rating:
3.0

Call center support sucks. I could not get the selfcheck out to work when I was at the location and bye the time i got through to uhaul I was at home and had droped off the trailer. They charged me an extra 30$ because I did not want to drive back to the location, call them back wait to get through and it was the fault of the website not working

Justin DOYLE 
Rating:
5.0

Customer did not leave a comment.

BLAIR SLADE 
Rating:
4.0

Customer did not leave a comment.

JOSHUA MACDONALD 
Rating:
3.0

Customer did not leave a comment.

ross boone 
Rating:
5.0

Customer did not leave a comment.

JOHN ROBERTS 
Rating:
2.0

Rental location is a body shop and the employee had very little interest in dealing with trailers and Uhaul equipment. Didn’t even go outside to help me hook it up. Also the trailer didn’t have a tongue jack and was quite heavy to deal with. Apart from that the trailer worked very well and did what I needed it for.

sandra jenkins 
Rating:
4.0

Customer did not leave a comment.

Kara Currie 
Rating:
3.0

I had ordered a moving dolly and moving pad which i had payed for and never received. I'm very distatified with how my truck was prepared. and that i paid for services i never received.

John Harris 
Rating:
4.0

Customer did not leave a comment.

Edward Thomas 
Rating:
5.0

Customer did not leave a comment.

Kevin Jenkins 
Rating:
5.0

Great location. Wish they were open on the weekends to do a counter pick up and drop off. Had to use online pick up drop off. Was a nightmare

James McDonald 
Rating:
5.0

The return truck app is not straightforward. Its lacking proper instructions.

matt benedetto 
Rating:
5.0

Customer did not leave a comment.

lawrence house 
Rating:
4.0

Fast drop off, no problems

randy joy 
Rating:
5.0

Customer did not leave a comment.

bernard edmond 
Rating:
5.0

Customer did not leave a comment.

Wanda Nicholson 
No reviews have been submitted for this location.

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