Customer Reviews for Willy's Bikes
(U-Haul Neighborhood Dealer)

481 reviews

11968 Foothill Bl   Sylmar, CA 91342
(Terra Bella St, In the vicinity of Lakeview Farm Market)

(818) 834-4565

Office Hours

  • Mon-Sat: 11 am–7 pm
  • Sun: 11 am–4 pm

Services at this Location:

Contact Us

(818) 834-4565

11968 Foothill Bl
Sylmar, CA 91342
(Terra Bella St, In the vicinity of Lakeview Farm Market)

Services at this Location:

Office Hours

  • Mon-Sat: 11 am–7 pm
  • Sun: 11 am–4 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The price online was different from the actual price when we paid. I was never told a price, I was just charged thinking I was paying the advertised online price

Luis Estrada 
Rating:
5.0

The owner was very helpful.

Shawn Grogan 
Rating:
5.0

Pickup and drop off is behind the store. Friendly staff and easy to work with great experience.

John Olinger 
Rating:
5.0

The service rendered at this location surpasses all I’ve ever experienced. Helpful, courteous, clear, patient and more.

Pedro Aguilera 
Rating:
3.0

Customer did not leave a comment.

SEAN AKOPIAN 
Rating:
5.0

Customer did not leave a comment.

Chrystal Miller 
Rating:
5.0

Customer did not leave a comment.

Martin Trujillo 
Rating:
5.0

When I made the reservation, I asked for a pickup in canyon country, not sylmar, which was 35 minutes away. I needed a hitch, and Willy’s is a bike shop and would not have a hitch requiring another stop (where the uhaul location would have had the hitch.). Again, Willy’s is a great place, very friendly, but it was not what I asked for.

Brian Beck 
Rating:
4.0

The truck was not there when promised. This was not the fault of the rental location.

Mark Hines 
Rating:
5.0

Great Mom and Pop Shop!

Rafael Garcia 
Rating:
5.0

Customer did not leave a comment.

Daniel Gallardo 
Rating:
5.0

Very nice family owned shop

Jessica Everett 
Rating:
3.0

Customer did not leave a comment.

Donna Lovong 
Rating:
5.0

Customer did not leave a comment.

Freddie Howard 
Rating:
1.0

Customer did not leave a comment.

Jaime Morales 
Rating:
5.0

Customer did not leave a comment.

Adrian Servin 
Rating:
5.0

GrEt service

Ebbie Flowers 
Rating:
5.0

The whole experience was great.

Ramiro Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Olivia Hernandez 
Rating:
5.0

UHaul, you guys are absolutely horrible. You guys double booked me twice and had me going all around town trying to find a cargo van. Get your shit in order and fix this dumbass mistake. Y’all made me late for what I needed the van. FIX YOUR MISTAKES AND STOP DOUBLE BOOKING PEOPLE!!!!!!!!!

RENE PERAZALANDAVERDE 
Rating:
5.0

Customer did not leave a comment.

Gregory Javier 
Rating:
5.0

Customer did not leave a comment.

Josue Sanchez 
Rating:
5.0

Customer did not leave a comment.

Gary Barkon 
Rating:
5.0

Customer did not leave a comment.

CARLOS CRUZ 
Rating:
5.0

Customer did not leave a comment.

Alonzo Murray 
Rating:
4.0

Friendly staff who provided thorough advice in order to help me navigate to the drop off location safely given the compact nature of the shopping center.

DAREN THOMAS 
Rating:
5.0

Great, Quick, and Amazing Overall Customer Service and Clean and Great Quality Uhaul Truck.

Edgar Frias 
Rating:
5.0

Exelent services willys give ...thank you so much

Silvia m santamaria 
Rating:
5.0

Willy is an amazing person. By far the best representative U Haul could contract with. No improvements could be made at his location.

brian stoker 
Rating:
4.0

They were supposed to be open at 11AM, but store didn’t open until 11:15AM, didn’t get helped until 11:30AM

Rosalva Lorenzo 
Rating:
5.0

Customer did not leave a comment.

Armen Kartalyan 
Rating:
4.0

They were very professional.

John Palacio 
Rating:
5.0

Customer did not leave a comment.

Tressie Ransom 
Rating:
5.0

The owner of Willey's (not sure he was the manager or the owner) he was very reassuring and accommodating when I was unable to find my car keys and allowed my car to stay there on the property overnight. The next day he was able to find my car keys! He was very helpful and amazing throughout!

Virginia Duke 
Rating:
5.0

Customer did not leave a comment.

Albert Zepeda 
Rating:
5.0

Customer did not leave a comment.

Guillermo Avila 
Rating:
5.0

Customer did not leave a comment.

Jonathan Shroyer 
Rating:
5.0

KEEP UP THE GREAT SERVICE!!!

Ashleyana Aguila 
Rating:
5.0

Super friendly and awesome that it is family owned!

NESTOR GUTIERREZ 
Rating:
4.0

Customer did not leave a comment.

JAMES PADILLA 
Rating:
5.0

It’s really nice guys I totally satisfied with all of you thank you guys

Jorge Salinas 
Rating:
2.0

Customer did not leave a comment.

Guillermo Carbon 
Rating:
5.0

Customer did not leave a comment.

james brochu 
Rating:
5.0

Customer did not leave a comment.

Adrianna Rangel 
Rating:
5.0

Customer did not leave a comment.

Joseph Martinez 
Rating:
4.0

Customer did not leave a comment.

Juan Segoya 
Rating:
5.0

Customer did not leave a comment.

First Last 
Rating:
1.0

when I was finished loading the truck, it wouldn’t start. The battery was dead. I was still at my old house and my car was there with jumper cables. I used that to jump the truck. The transmission light was on the whole time and it felt like the vehicle was going to shut off any minute. The suspension on the truck was terrible. Every little bump made the truck pull from left to right. The passengers mirror was crack 3 ways vertically. It was very difficult to determine what was on my right hand side. This was the worst move ever due to the quality of the vehicle. I think it is insane that I paid so much money for heap of junk.

Delfina Hernandez 
Rating:
4.0

Customer did not leave a comment.

Ana Martinez 
Rating:
4.0

Great family shop. Been coming here for years!

Kennth Booker 
Rating:
5.0

Stephanie and Willy is such a delight! They are so patient, courteous, and attentive. I am definitely referring this location to my family and friends!!

MARIO HERRERA 
Rating:
5.0

Very helpful and professional how costumers should be treated

Jacl Lass 
Rating:
5.0

Great family own shop!

Kennth Booker 
Rating:
1.0

Willy said the gas tank was 1/4 full. got on the road and the gas light came on. Was not a 1/4 full.

Susan Drapeau 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FUSS 
Rating:
5.0

Great service, Friendly and helpful

MICHAEL FUSS 
Rating:
4.0

Customer did not leave a comment.

JACOB QUERIDO 
Rating:
5.0

Customer did not leave a comment.

Jennifer Castaneda 
Rating:
3.0

Customer did not leave a comment.

ruben arao 
Rating:
5.0

Customer did not leave a comment.

Juan Segoya 
Rating:
5.0

Friendly and helpful!

Victoria Kesilis 
Rating:
3.0

Have an easier and quicker after hours contact number and ensure the self return process doesn’t have any issues, which it did. It took me 40 minutes to return, because an “error” happened after step 5 and the customer service line was 30+ minutes. Not a very safe area to have to linger around in. The back parking lot had several groups hanging around drinking alcohol.

Lucas Emanuel Borria 
Rating:
5.0

Customer did not leave a comment.

Maria Conner 
Rating:
3.0

Had to pick up the 6x12 trailer on my own , and still had to pay a arm and a leg not satisfied

Miguel Martinez 
Rating:
5.0

Customer did not leave a comment.

Darryl Espinoza 
Rating:
5.0

Friendly people.

Werner Galeano 
Rating:
1.0

Extremely hard to find. Extremely tight parking lot for driving a trailer or a large vehicle. No clear signs to where the drop off is. Location wasn’t open at 11am on a Thursday.

Brannon Dillon 
Rating:
5.0

Customer did not leave a comment.

Armen Kartalyan 
Rating:
5.0

Customer did not leave a comment.

Lydia Gudino 
Rating:
5.0

Customer did not leave a comment.

ANDRES GILCHAVEZ 
Rating:
4.0

Customer did not leave a comment.

SHANICE STRONG 
Rating:
5.0

Customer did not leave a comment.

HECTOR MAYSONETORTIZ 
Rating:
5.0

Customer did not leave a comment.

RUSSELL LALICKER 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HURLEY 
Rating:
5.0

Customer did not leave a comment.

ALFRED ASLANYAN 
Rating:
5.0

My experience was excellent, I would definitely continue to rent from Willy’s Bikes. Family business they saved me money. I would bring my bike here when I need any services.

NOELLE KING 
Rating:
5.0

Customer did not leave a comment.

TIGRAN DARZYAN 
Rating:
4.0

Customer did not leave a comment.

HANS DELAO 
Rating:
5.0

Customer did not leave a comment.

Antonio Godinez 
Rating:
5.0

Great customer service! Thank you!

ANDREI MEDIANTCEV 
Rating:
3.0

Customer did not leave a comment.

WALTER FLORES 
Rating:
3.0

I would recommend this location only if looks more visible, from the outside of whole parking lot. I had to do unnecessary turns because of lack of signs or posters of this business. I also wasn't satisfied with my waiting time while I was outside of this location they opened at 11:00am I arrived there about 10:00am. staff was very helpful when they Attended me. No complaints with this.

Walter Flores 
Rating:
3.0

My reservation was for Tuesday, December 14, 2021 at 11:00 AM and the location wasn't open nor did anyone show up until around 11:30.

DARREL COX 
Rating:
5.0

Customer did not leave a comment.

ANDRES JAIMESSILVA 
Rating:
5.0

Customer did not leave a comment.

Josue Lopez 
Rating:
5.0

Customer did not leave a comment.

JORGE CIFUENTES 
Rating:
5.0

Customer did not leave a comment.

Hugo Castillo 
Rating:
5.0

Smooth convenient and Willy was great!

DONALD FAN 
Rating:
5.0

Cupcakes.

OLGA VAYNKOF 
Rating:
5.0

Customer did not leave a comment.

LORENA VELASQUEZ 
Rating:
5.0

Customer did not leave a comment.

Satnam Lal 
Rating:
5.0

Customer did not leave a comment.

THOMAS KURUCZ 
Rating:
4.0

it was fine

Steven Markus 
Rating:
5.0

Customer did not leave a comment.

JON MANUKYAN 
Rating:
4.0

Customer did not leave a comment.

ALVA DELATORRE 
Rating:
5.0

Customer did not leave a comment.

SONIA FIERROSORDORICA 
Rating:
3.0

Customer did not leave a comment.

DAVID SCHLAUFMAN 
Rating:
3.0

Customer did not leave a comment.

KATHERINE FRANKLIN 
Rating:
1.0

My reservation was moved to an earlier date meaning i had to use more than one card to pay for ly u-haul. The guy that helped us told me i was able to use the card and was able to fo this with my transaction. When we got there someone else helped us and we werent able to use 3 cards. I confronted the man that we spoke to on the phone and he said that he didn't tell us this. So since we didn't have enough money we werent able to pay for insurance. When i asked him if we can get it later he assured us that he we can get it on the friday when i was able to get it to just call u-haul customer service. When i called customer service they told he he lied and that i wasn't able to get the insurance. If i had just payed for everything at my original uhaul location and reservation date i would have had enough funds to pay for everything instead of rusk my trip without the insurance we planned to purchase. I was told that the district manager of that location would get in touch withe and its been a week and haven't heard anything from him.

Luis Perez 
Rating:
1.0

They didn’t provide drop off address and instructions. They said U-Haul will call, but it is very inconvenient to wait for someone’s call when you are moving your whole house especially when you don’t know when they might call, so I missed the call which is my mistake for not hearing my phone, but I think all the options of drop off could have been provided when I picked up the truck. When I check out the rental as a guest, there is no way for me to log into my account to look up how to return my truck on the U-Haul app. Then when I try to open an account using my phone number or email, it won’t let me create an account for some reason. I hate reviews but whatever.

Dush Dashbold 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top