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Brian C
Customer Reviews for Willowbrook Outfitters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service nice people
William MThe lady there was pleasant all in all it was a good experience
Patricia WGood equipment and customer service. Will be a return customer.
WILLIAM BThe best place on earth thanks f
Billy SYou charged us for a WEEK when we only reserved it for a 24hr period. We'd like to have the extra money you stole returned to the card we used. Charge us for the day and miles only NOT a week we never wanted to have it for.
Sara PEverything at this location was good.
Robert RSuper nice and professional, they called me to make sure I understood everything and thanked me.
RODNEY SThank you for making moving day so very easy & cheap for us.
Jacob PAll was good with our experience. We had plenty of procedural information prior to picking up the truck and both the pick up and turn in was effortless. The one improvement I suggest is a "speed kills" safety sticker placed right over the mph gauge dial in our truck. The sticker blocked seeing the dial numbers between 60 to 80. Not sure if that is just a one off placement or a standard location but it shouldn't be there blocking information.
Billy CThe process was smooth, professional, and well managed. I recommend this service without hesitation.
Donald VWillowbrook is always our go to when needing to rent a uhaul. Highly recommend!
Roy HEverything was great couldn't be a better experience
Danny DThis is a great place to get one! Not sure there's anything to improve upon!
angela wI would recommend this location because the owners are kind and they offer a lot other things once your inside the location
Michael II got lost and was very late in returning the uhaul. They took it back, no problem. No extra charge. Very nice and accommodating.
Alice KI wouldn't change anything.
John Ri have rented a few different times always great service and great staff
Otis RWe ordered a truck from our hometown but had to pick the truck up in another town almost 20/ minutes away. So about 40 extra miles/dollars .Why is it fair that those extra miles are charged to our rental order when we ordered it from a station only 4 minutes from our hometown. Not fair!!! Moving is stressful enough without having extra expense added to it!
Tina BThe customer service was great…Can’t remember the young lady’s name that serviced me but I loved speaking with her…She made doing business with them superb.
juanita bThe truck was clean but it severely leaked. The shelf that goes over the cab where we placed most of our boxes including my sons comic book collection, leaked severely and completely soaked the bottom of every box up there. The water then dripped down and pooled on the floor. That being said, the couple running the place couldn't be nicer. I rented the truck for one day, ended up keeping it for 4 or 5 and brought it back late. They kept the store open and waited for me, having no idea that my daughter couldn't find anyone to help her l load
Debora AThe truck I booked was not available because the people who had it before me were late returning it so I had to get the next size down. I was able ti use it just fine but it took more trips.
Ruby TI don’t know of anything you could improve. The service was excellent. The people there were extremely nice.
Toby MThe staff there was very nice and helpful. I was very pleased with my service. Everything was explained in detail to me.
Mark TThey were awesome very pleased with every aspect
Claudia RI've rented several times from this location and had no problem's at all at any time. They're nice and very knowledgeable and above all, respectful and has never rented out my reservation.
LEON MMy rental truck was filthy, had to sweep it and lay rugs down to even be able to use it. The check engine light stayed on. The gages kept going out, including speed so I could not even tell my speed or anything else. When I hit the brakes, the truck pulled hard to the left and was hard to maintain.
Kenneth SMs. Worley & the gentleman were kind & efficient. The gentleman assisted in hooking up the trailer.
Shelia ANothing. You are fine the way you are. I would like to point out that the lady who waited on me was very knowledgeable, kind, & deserving of a medal for all of my stupid questions.
Terri EGreat personality awesome people
Gary BNc
William CThis was my second time renting from this location. I have rented from multiple locations in the past. This is by far my favorite location. Great experience!
Amber NThird time renting from Willowbrook. They do a great job and are very nice people.
Terry RThanks 👍👍👍👍 the best people ☺️ in the world 🌍
Billy SWillowbrook Outfitters is always professional and courteous. I highly recommend their location.
Blair AI don't know because I can't find anything wrong with this location 🙂🙂 Thanks
Billy SNo improvement necessary. Great job by the staff.
Adrian SLower prices especially where we supply our gas I paid 120 an used 40 in fuel an ran 67 miles
Leona EI have already recommended Willowbrook to other people. They make renting a quick process, returns are a breeze and the staff is so friendly. I like the fact it isn't in a busy area and there's never a problem getting in or out. I've rented here before and will again in the future.
Julie OThey were so friendly and easy to deal. Also very accommodating. I will definitely use their service again.
Jennifer GNothing they are excellent.
Jean RVery nice and friendly people if I ever needed another uhaul hope not I would only go to this one!
Mel JGreat guy
DOUGLAS H