Customer did not leave a comment.
Wallace Thomas
Customer Reviews for Willo True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
they were friendly kind and helpful
corie ballentineMuch nicer than pick up location
Dean TaylorMake the drop box more apparent
Joshua MeadNothing really. Check in and check out was a breeze. Great people to work with.
jeff palayvery nice gentleman
kenneth smithTrailer was in good condition and well maintained. Towed extremely well. Will definitely use one again.
David WootenNada
Richard HoeferStaff was very knowledgeable and proficient
Steven HainesExhaust leak was so bad that it gave my friend that helped me a severe migraine. When he reported this at the location they jist said "Oh Really?". The truck also only had 3/8 of tank in gas when my friend picked it up.
Eileen ThompsonThey are just doing it right! Great service.
Doug SteeleThe drivers door would not close properly,, the window handle was broken, check engine light was on, and the word lock was extremely difficult to open and put back on.
Tara GrimmThe inside of this truck looked like it hadn’t been cleaned for awhile. The door didn’t close properly because the weather stripping was falling off. Had to get out of the truck and shift the seat because you couldn’t move the seat back and forth like a normal truck.
LAURA MULVANEYHand them a lollipop!
Elijah PryorGreat customer service.
David ConwayThere were unclaimed items in the cabin of the cargo van, including a piece of clothing that looked like women's underwear.
Jessica MukavetzThank You
George GombachYou guys are great!!
Sarah SalomonI rent from this location regularly and always have a pleasant experience, all the employees are very friendly and always helpful
Amanda SmithThat would be cool if the truck could load and unload itself and also drive itself and you can just lay back and take a nap or something and relax.
Nicholas TrohaNothing, really. Great service and nice people. Will definitely rent with them again.
jeffrey palayNo improvement needs!
Laura ZnaorVery easy to pick up and drop off. Rented a cargo van for the day. I had a fairly new RAM Promaster and it did the job well. Only have two minor concerns.... I had to do a once-over on the windows, mirrors and dash. Probably the first time they were cleaned since new. Also, strong smell of cigarette smoke. Other than that, everything went well. The guys at the store were great and informative. I'll be back.
Ladd ScavnickyEverything was great
James StevensonI was required to hook up the trailer I rented myself. No instructions were given regarding usage of the apps for doing a walk around inspection or check-in.
Steven HackmannDon did a great job checking my equipment hook up and offered great insite to safe use of the equipment.
Mike UvegesThis is the best uhaul place that I have been to ever. Thanks to everyone that helped me today.
SHAVON GENDRAWThe individual in charge of checking me in, Don Sharp, was outstanding. Helpful, kind, informative and interesting. Give him a raise!
Damon TaylorFully check trucks when returning.
Ulysses CageThe truck ran fine. The inside was very dirty. Mud in the driver and passenger seats and the back trunk. Customer service was nice, the people were great just a dirty truck.
Lauren HollowayI would just leave it alone
blaine allisonWillo True value was great very satisfied
William EmanueleDrop box a little bigger
Matthew McraeThe van smelled of cigarette smoke and didn’t look like it had ever been cleaned.
Kathleen SivoThe agents allowed someone else to use my information to rent a uhaul. I was not a customer in any of your locations. Very displeased that verification was not done properly to ensure the service was given to a qualified customer. License or credit card or even email verification would have sufficed for verification purposes
kenyada hicksEverything was quick and easy
jim castratarogreat people at ace hardware thank you
nestor baglianoThey put the wrong mileage down for me.
Lakida MerrittThis was the third location I had to visit in order to make this rental happen. It handled the rental reasonably. However, the truck was absolutely filthy inside and had the stench of cigarette smoke like a bar at closing time. Soda was spilled all over the cup holders and floor. I would not let any other family member ride inside it was so awful. This truck drove so poorly on the highway I thought the wheels were coming off. It had over 90k miles on it and would be surprised if it had any major maintenance done. If this is the truck they would have rented me to do a non-local move, I would have taken it back. Lucky I only had to drive it about 20 miles. Overall, the experience for this rental was horrendous.
Jerry SchemmA very pleasant, trouble free experience!!!
BOB GUBANCAlways a pleasure to deal with these guys.
Mario DelzoppoClean but the truck was in desperate need of repair.
Antonio DodaroNothing wrong here. Place was fast with very nice Help.
Scott WoodsThe workers are very nice and professional. I will definitely come back.
michael BufordPrior renter obviously had the vehicle through muddy conditions. Floor mats were muddy. Outside of truck was muddy.
Kevin JohnsonThe only issue I had is the trailer was not at the first location I was given but it was quickly taken care of!
Lewis ClarkWillo True Value is a very good business and the folks who run the U-haul rentals were very helpful and curteous. I highly recommend doing business with them.
david mattiuzYou were wonderful
Novimvrino rumbeauOnly issue I had was a misunderstanding of the return time. The guy that checked me out said I had until 5 to return. Due to the weather, we fell a little behind do I called to let them know. The woman I spoke to said that we actually had 24 hrs with the truck and although they close at 6, I could just drop off the key in the drop box. I feel like the guy lied to me. Also, there was less gas in the truck than I was told. I returned it with 1/2 tank which is what it had when I picked it up.
Bobby StoverThe truck itself was not in good shape. The brakes were sticking and grinding and clearly need done. Also, it definitely needs a lot of front end work, the steering wheel shakes and causes you to pull all over your lane. The cashier and the location were great.
Rachel CamlohI had reserved a 15ft truck from one location for Sunday at 830am. Got a new location sent to me, but reservation still for 830am. I show up at 830am and the store doesn't open until 1030am. A man who I assume does all the u-haul truck prep told me I had to do everything online (which nobody made me aware of prior to). I do all of the online check-in, and nothing happens. I contact one of your people and was informed that the location of my pickup never had the truck ready for online pickup. So, I was forced to wait until 1030am to get the truck, unfortunately I had 4 people all waiting around to help me, and eventually lost 2 because they couldn't wait any longer. I don't know if this was a u-haul mistake or the store location, but I am very unhappy. I lost 2 hours of time, not including having extra work added on at the end because of lack of help.
Michael MartucciThere won’t be a next time.
Rebecca RipleyThe truck was extremely dirty (smelled like someone’s animal previous urinated in the cabin and did not get cleaned out) prices are Extremely too high! .99$/mi Plus Gas is terrible. Horrible service. Unfortunately Uhauls must be used to move otherwise would Never recommend or use again
Jerdane MillerThe managers at this store were absolutely unbelievable. I would have never expected the excellent customer service that I received here.
joe kerperThe staff at this facility were excellent. I couldn't have asked for any better service.
sheldon gelmanNothing really. Super nice people. Great place to rent a truck!
ANDREW POTOPAS