Customer Reviews for Willo True Value
(U-Haul Neighborhood Dealer)

2,304 reviews

36200 Euclid Ave   Willoughby, OH 44094
(E Of Rt 91 Next to Lake West Hospital)

(440) 942-3114

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 11 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(440) 942-3114

36200 Euclid Ave
Willoughby, OH 44094
(E Of Rt 91 Next to Lake West Hospital)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 11 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wallace Thomas 
Rating:
5.0

Customer did not leave a comment.

Craig Heppner 
Rating:
5.0

they were friendly kind and helpful

corie ballentine 
Rating:
5.0

Customer did not leave a comment.

SUZANNE SCARPINO 
Rating:
5.0

Much nicer than pick up location

Dean Taylor 
Rating:
5.0

Customer did not leave a comment.

Marcus Duncan 
Rating:
3.0

Make the drop box more apparent

Joshua Mead 
Rating:
5.0

Customer did not leave a comment.

Jim loach 
Rating:
5.0

Nothing really. Check in and check out was a breeze. Great people to work with.

jeff palay 
Rating:
4.0

Customer did not leave a comment.

Wazirah Moore 
Rating:
5.0

very nice gentleman

kenneth smith 
Rating:
5.0

Trailer was in good condition and well maintained. Towed extremely well. Will definitely use one again.

David Wooten 
Rating:
5.0

Customer did not leave a comment.

Gabriela l Melendez 
Rating:
5.0

Customer did not leave a comment.

Joseph Fisher 
Rating:
5.0

Customer did not leave a comment.

Susan Diederichs 
Rating:
5.0

Customer did not leave a comment.

Hannah Barker 
Rating:
5.0

Customer did not leave a comment.

Celina sayegh 
Rating:
5.0

Nada

Richard Hoefer 
Rating:
5.0

Staff was very knowledgeable and proficient

Steven Haines 
Rating:
5.0

Customer did not leave a comment.

Aeyai Sayasith 
Rating:
1.0

Exhaust leak was so bad that it gave my friend that helped me a severe migraine. When he reported this at the location they jist said "Oh Really?". The truck also only had 3/8 of tank in gas when my friend picked it up.

Eileen Thompson 
Rating:
5.0

Customer did not leave a comment.

emilio iacovetta 
Rating:
5.0

They are just doing it right! Great service.

Doug Steele 
Rating:
3.0

Customer did not leave a comment.

killian enders 
Rating:
4.0

Customer did not leave a comment.

Paula Stanko 
Rating:
5.0

Customer did not leave a comment.

Peter svigel 
Rating:
5.0

Customer did not leave a comment.

John Thomas 
Rating:
5.0

The drivers door would not close properly,, the window handle was broken, check engine light was on, and the word lock was extremely difficult to open and put back on.

Tara Grimm 
Rating:
5.0

The inside of this truck looked like it hadn’t been cleaned for awhile. The door didn’t close properly because the weather stripping was falling off. Had to get out of the truck and shift the seat because you couldn’t move the seat back and forth like a normal truck.

LAURA MULVANEY 
Rating:
5.0

Customer did not leave a comment.

KEVIN PAGE 
Rating:
4.0

Hand them a lollipop!

Elijah Pryor 
Rating:
5.0

Great customer service.

David Conway 
Rating:
4.0

There were unclaimed items in the cabin of the cargo van, including a piece of clothing that looked like women's underwear.

Jessica Mukavetz 
Rating:
5.0

Thank You

George Gombach 
Rating:
5.0

Customer did not leave a comment.

Sara Starkey 
Rating:
4.0

Customer did not leave a comment.

Duane Fovargue 
Rating:
5.0

You guys are great!!

Sarah Salomon 
Rating:
5.0

I rent from this location regularly and always have a pleasant experience, all the employees are very friendly and always helpful

Amanda Smith 
Rating:
5.0

Customer did not leave a comment.

kathy mehling 
Rating:
5.0

That would be cool if the truck could load and unload itself and also drive itself and you can just lay back and take a nap or something and relax.

Nicholas Troha 
Rating:
5.0

Nothing, really. Great service and nice people. Will definitely rent with them again.

jeffrey palay 
Rating:
5.0

No improvement needs!

Laura Znaor 
Rating:
5.0

Very easy to pick up and drop off. Rented a cargo van for the day. I had a fairly new RAM Promaster and it did the job well. Only have two minor concerns.... I had to do a once-over on the windows, mirrors and dash. Probably the first time they were cleaned since new. Also, strong smell of cigarette smoke. Other than that, everything went well. The guys at the store were great and informative. I'll be back.

Ladd Scavnicky 
Rating:
5.0

Customer did not leave a comment.

Michael Jamison 
Rating:
5.0

Everything was great

James Stevenson 
Rating:
3.0

I was required to hook up the trailer I rented myself. No instructions were given regarding usage of the apps for doing a walk around inspection or check-in.

Steven Hackmann 
Rating:
4.0

Don did a great job checking my equipment hook up and offered great insite to safe use of the equipment.

Mike Uveges 
Rating:
5.0

Customer did not leave a comment.

Samuel Smyth 
Rating:
3.0

Customer did not leave a comment.

Elijah Pryor 
Rating:
4.0

Customer did not leave a comment.

ALAN LONG 
Rating:
5.0

Customer did not leave a comment.

Scott Tatum 
Rating:
5.0

This is the best uhaul place that I have been to ever. Thanks to everyone that helped me today.

SHAVON GENDRAW 
Rating:
5.0

The individual in charge of checking me in, Don Sharp, was outstanding. Helpful, kind, informative and interesting. Give him a raise!

Damon Taylor 
Rating:
5.0

Customer did not leave a comment.

SARAH KUNTZ 
Rating:
4.0

Fully check trucks when returning.

Ulysses Cage 
Rating:
3.0

The truck ran fine. The inside was very dirty. Mud in the driver and passenger seats and the back trunk. Customer service was nice, the people were great just a dirty truck.

Lauren Holloway 
Rating:
5.0

I would just leave it alone

blaine allison 
Rating:
5.0

Customer did not leave a comment.

thomas MASSIE 
Rating:
5.0

Customer did not leave a comment.

Sharrell Pointer 
Rating:
5.0

Customer did not leave a comment.

ERIKA BUSH 
Rating:
5.0

Willo True value was great very satisfied

William Emanuele 
Rating:
4.0

Customer did not leave a comment.

donna rodriguez 
Rating:
3.0

Drop box a little bigger

Matthew Mcrae 
Rating:
4.0

Customer did not leave a comment.

Deborah Boyce 
Rating:
3.0

Customer did not leave a comment.

jeanette snodgrass 
Rating:
4.0

The van smelled of cigarette smoke and didn’t look like it had ever been cleaned.

Kathleen Sivo 
Rating:
1.0

The agents allowed someone else to use my information to rent a uhaul. I was not a customer in any of your locations. Very displeased that verification was not done properly to ensure the service was given to a qualified customer. License or credit card or even email verification would have sufficed for verification purposes

kenyada hicks 
Rating:
5.0

Customer did not leave a comment.

Peter svigel 
Rating:
5.0

Everything was quick and easy

jim castrataro 
Rating:
5.0

great people at ace hardware thank you

nestor bagliano 
Rating:
1.0

They put the wrong mileage down for me.

Lakida Merritt 
Rating:
3.0

This was the third location I had to visit in order to make this rental happen. It handled the rental reasonably. However, the truck was absolutely filthy inside and had the stench of cigarette smoke like a bar at closing time. Soda was spilled all over the cup holders and floor. I would not let any other family member ride inside it was so awful. This truck drove so poorly on the highway I thought the wheels were coming off. It had over 90k miles on it and would be surprised if it had any major maintenance done. If this is the truck they would have rented me to do a non-local move, I would have taken it back. Lucky I only had to drive it about 20 miles. Overall, the experience for this rental was horrendous.

Jerry Schemm 
Rating:
5.0

Customer did not leave a comment.

Chris D'Ambrosia 
Rating:
5.0

Customer did not leave a comment.

PHILIP DAVIS 
Rating:
5.0

Customer did not leave a comment.

Jennifer Dudley 
Rating:
5.0

Customer did not leave a comment.

Kathleen Warmuth 
Rating:
5.0

A very pleasant, trouble free experience!!!

BOB GUBANC 
Rating:
5.0

Always a pleasure to deal with these guys.

Mario Delzoppo 
Rating:
5.0

Clean but the truck was in desperate need of repair.

Antonio Dodaro 
Rating:
5.0

Nothing wrong here. Place was fast with very nice Help.

Scott Woods 
Rating:
5.0

The workers are very nice and professional. I will definitely come back.

michael Buford 
Rating:
4.0

Prior renter obviously had the vehicle through muddy conditions. Floor mats were muddy. Outside of truck was muddy.

Kevin Johnson 
Rating:
4.0

The only issue I had is the trailer was not at the first location I was given but it was quickly taken care of!

Lewis Clark 
Rating:
5.0

Willo True Value is a very good business and the folks who run the U-haul rentals were very helpful and curteous. I highly recommend doing business with them.

david mattiuz 
Rating:
5.0

Customer did not leave a comment.

frances tuckerman 
Rating:
5.0

You were wonderful

Novimvrino rumbeau 
Rating:
3.0

Only issue I had was a misunderstanding of the return time. The guy that checked me out said I had until 5 to return. Due to the weather, we fell a little behind do I called to let them know. The woman I spoke to said that we actually had 24 hrs with the truck and although they close at 6, I could just drop off the key in the drop box. I feel like the guy lied to me. Also, there was less gas in the truck than I was told. I returned it with 1/2 tank which is what it had when I picked it up.

Bobby Stover 
Rating:
4.0

The truck itself was not in good shape. The brakes were sticking and grinding and clearly need done. Also, it definitely needs a lot of front end work, the steering wheel shakes and causes you to pull all over your lane. The cashier and the location were great.

Rachel Camloh 
Rating:
3.0

I had reserved a 15ft truck from one location for Sunday at 830am. Got a new location sent to me, but reservation still for 830am. I show up at 830am and the store doesn't open until 1030am. A man who I assume does all the u-haul truck prep told me I had to do everything online (which nobody made me aware of prior to). I do all of the online check-in, and nothing happens. I contact one of your people and was informed that the location of my pickup never had the truck ready for online pickup. So, I was forced to wait until 1030am to get the truck, unfortunately I had 4 people all waiting around to help me, and eventually lost 2 because they couldn't wait any longer. I don't know if this was a u-haul mistake or the store location, but I am very unhappy. I lost 2 hours of time, not including having extra work added on at the end because of lack of help.

Michael Martucci 
Rating:
5.0

Customer did not leave a comment.

Mark McNeill 
Rating:
5.0

Customer did not leave a comment.

Jennifer Sereda 
Rating:
5.0

Customer did not leave a comment.

janet punzalan 
Rating:
5.0

Customer did not leave a comment.

Steven Balcerzak 
Rating:
1.0

There won’t be a next time.

Rebecca Ripley 
Rating:
1.0

The truck was extremely dirty (smelled like someone’s animal previous urinated in the cabin and did not get cleaned out) prices are Extremely too high! .99$/mi Plus Gas is terrible. Horrible service. Unfortunately Uhauls must be used to move otherwise would Never recommend or use again

Jerdane Miller 
Rating:
5.0

The managers at this store were absolutely unbelievable. I would have never expected the excellent customer service that I received here.

joe kerper 
Rating:
5.0

Customer did not leave a comment.

Fernando LaFuente 
Rating:
5.0

Customer did not leave a comment.

JAMES SCHWADRON 
Rating:
5.0

The staff at this facility were excellent. I couldn't have asked for any better service.

sheldon gelman 
Rating:
5.0

Nothing really. Super nice people. Great place to rent a truck!

ANDREW POTOPAS 
No reviews have been submitted for this location.

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