Customer Reviews for Williams Rentals
(U-Haul Neighborhood Dealer)

417 reviews

838 Harrison St   Batesville, AR 72501

(870) 793-8211

Office Hours

  • Mon: 8 am–2 pm
  • Tue: 8 am–5 pm
  • Wed: 8 am–2 pm
  • Thur-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: 11 am–2 pm

Services at this Location:

Contact Us

(870) 793-8211

838 Harrison St
Batesville, AR 72501

Services at this Location:

Office Hours

  • Mon: 8 am–2 pm
  • Tue: 8 am–5 pm
  • Wed: 8 am–2 pm
  • Thur-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: 11 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The attendants went above and beyond to answer questions and verify satisfaction

Linda Bigler 
Rating:
4.0

Customer did not leave a comment.

James Estes 
Rating:
4.0

The U-haul app doesn’t work as advertised. Tried to check equipment in after hours and it didn’t work. Attempted to contact someone to help but unable to get anyone on the phone.

Jeffrey Hawkins 
Rating:
3.0

Asking a customer the exact questions they already answered online can be confusing and frustrating. If the customer already completed the entire reservation and answered the questions, charge them the quoted fees, give them the keys and let them go.

Joseph Wise 
Rating:
5.0

Nothing at all

Colby Gregory 
Rating:
5.0

Install running lights on trailer

DENNIS WRIGHT 
Rating:
5.0

Customer did not leave a comment.

Alan Cockrill 
Rating:
5.0

Customer did not leave a comment.

Landrey Graves 
Rating:
5.0

Everything was excellent

Contassa Moorehead 
Rating:
5.0

Customer did not leave a comment.

Kevin Bowie 
Rating:
5.0

This was the best U-Haul rental experience, ever. Rental was easy, and service was polite and friendly. I hope not to move again, but if I do I'll choose this rental location!

MELISSA MAMMAY 
Rating:
5.0

They have helped us, even when it was after hours. Easy rental process

Esler Ordonez 
Rating:
4.0

Customer did not leave a comment.

Peter Kosterman 
Rating:
5.0

We live local and use these location every time! Highly recommend!

Kelly Hager 
Rating:
4.0

Customer did not leave a comment.

Terry Hawkins 
Rating:
5.0

Customer did not leave a comment.

Ramona Davis 
Rating:
1.0

There was no one at the location I’ve been there before though they got animals inside and they are lazy nasty people so honestly we lucked out not having to go in that nasty little box of a building

Lukas Smothers 
Rating:
5.0

Customer did not leave a comment.

Steven Chaffin 
Rating:
5.0

was fast and easy to get setup and hit the road with our trailer, it was clean and in perfect condition.

mellie luster 
Rating:
5.0

A+

James Teague 
Rating:
5.0

Customer did not leave a comment.

Sean Brown 
Rating:
5.0

Customer did not leave a comment.

tammy brown 
Rating:
5.0

Customer did not leave a comment.

Mark Harper 
Rating:
4.0

Customer did not leave a comment.

CHARLES QUILTY 
Rating:
4.0

At drop off the App just did not do well. There was only "one bar" of ATT service at this location and it was having trouble uploading pictures. It went off before I finished, so I am not sure if the return process was completed. I was there 40 minutes trying to complete that process. I called next morning to verify they had the truck and they did.

Thomas L Floyd 
Rating:
5.0

Customer did not leave a comment.

Kendall Finney 
Rating:
5.0

I really appreciate William rental. The whole family helps and gets whatever you need. They are amazing to work with and family oriented. Thank you guys for everything.

Bobbie Templin 
Rating:
3.0

Customer did not leave a comment.

John Gleghorn 
Rating:
5.0

Customer did not leave a comment.

debbie etterling 
Rating:
5.0

Customer did not leave a comment.

Necia becker 
Rating:
3.0

I did not see inside the facility I was met at the uhaul in the parking lot which is a perk but I can't comment on the locations cleanliness because of this.

David Winberry 
Rating:
5.0

Customer did not leave a comment.

Preston Rowe 
Rating:
2.0

Customer did not leave a comment.

andrew Wich 
Rating:
5.0

You’re doing great and keep up the good work!

Nola Stephenson 
Rating:
5.0

Customer did not leave a comment.

Lyndol Jackson 
Rating:
5.0

Customer did not leave a comment.

Kay Trumble 
Rating:
5.0

Everything was good and I cannot think of anything else that would make it better.

Nola Stephenson 
Rating:
5.0

The people here are always awesome. Very good customer service and very polite and accommodating.

Charles Stahr IV 
Rating:
3.0

Little Rock office needs to have reserved truck available

Maple Barnard 
Rating:
5.0

The Williams family is always helpful! Actually saved me money by helping me figure out what I really needed and what I could pull!

Nikki Bittle 
Rating:
1.0

When they tell a customer to have the uhaul back by 11am the next day and call them at 8am the next morning saying it needs to be back by 9am is bullshit

James Barlow 
Rating:
5.0

I don't download apps. Please quit overcharging people that don't download an app or make a profile. It's your job to close out a rental.

Leslie Reichardt 
Rating:
5.0

Customer did not leave a comment.

Sharon Forsythe 
Rating:
3.0

Improve the AP. Notify customer if change in hours from posted

Justin Lee 
Rating:
4.0

Customer did not leave a comment.

Chris Weiers 
Rating:
5.0

Customer did not leave a comment.

Donna Motes 
Rating:
5.0

Customer did not leave a comment.

LeAnn Holmes 
Rating:
5.0

Customer did not leave a comment.

Kenneth Townsley 
Rating:
5.0

Wonderful to deal with ! Friendly, Helpful and Fast. I have been there there when they were busy and have been there when they are slow- THEY HUSTLE either way ! They went the extra mile for me a couple of times.Great people ! I can't thank them enough !

matthew mcshane 
Rating:
5.0

This was an after hours drop off. Facility was well lit and felt secure in dropping off key and equipment.

GEORGE LETTENMAIER 
Rating:
5.0

The staff at this location are awesome. We had several problems getting hooked up and they were super patient and helpful

Tony Oldfield 
Rating:
5.0

The employee who helped me was very friendly!

holger mueller 
Rating:
5.0

Customer did not leave a comment.

laymon tunstall 
Rating:
3.0

Customer did not leave a comment.

Vicky Ervin 
Rating:
5.0

Great customer service. They are thorough, friendly, and made it seem simple and quick.

Nicki Williams 
Rating:
5.0

The girls at Williams are outstanding! They really try to take care of their customers!

Bruce Pollet 
Rating:
5.0

I would recommend this location to everyone who rents a U-Haul in Batesville Arkansas ! They go the extra mile to get you in and out fast - they know what they are doing ! Very hard working , good people ! Wonderful experience - very polite and friendly ! Matt Mc.

MATT MCSHANE 
Rating:
5.0

Customer did not leave a comment.

Clayton Bergeron 
Rating:
5.0

Ensure that the people working there keep working there. Rented twice in three weeks and both times the experience was excellent

Alexander Beeser 
Rating:
5.0

Drop off was super easy & fast! The staff was very quick and courteous!

Julie Peacock 
Rating:
3.0

Location had stated Saturday hours posted until 2pm. Arrived 1:55pm and location was already closed. Recommend staying open for posted hours.

Robert Williams 
Rating:
4.0

Very helpful with everything

Stanley Shible 
Rating:
5.0

Very easy to drop off. The people were helpful and friendly.

Charles Stahr 
Rating:
2.0

The Batesville location was disorganized, slow, and dirty. The office was blocked off and there was a small dog that barked non stop during the entire transaction. Not a professional organization. Thumbs down.

Jeff Bailey 
Rating:
5.0

Customer did not leave a comment.

Shannon Hollingshead 
Rating:
4.0

very polite and helpful ! knew what they were doing ! good people !

Matt McShane 
Rating:
5.0

Lee was amazing! Super friendly!! Went above and beyond!!! Will definitely be back!!

Madison Mashburn 
Rating:
5.0

Customer did not leave a comment.

Zane Smart 
Rating:
4.0

Everything was fine, I would rent from U-Haul again. Thank U

Thomas Mitchum 
Rating:
5.0

The Williams Rentals staff is first rate and top notch. I have done rental business here before. They did an EXCELLENT job!

brian mcbride 
Rating:
4.0

Customer did not leave a comment.

Joelyn Foy 
Rating:
5.0

Customer did not leave a comment.

Michael Difilippo 
Rating:
5.0

Customer did not leave a comment.

Danny Kuhlmann 
Rating:
5.0

They are the best. Everything went smoothly and went above and beyond to help me in a crisis.

Sheila Phillips 
Rating:
5.0

Customer did not leave a comment.

william boles 
Rating:
4.0

Customer did not leave a comment.

Nicole Walker 
Rating:
5.0

Customer did not leave a comment.

Floren King 
Rating:
3.0

Customer did not leave a comment.

jay puranik 
Rating:
5.0

Customer did not leave a comment.

Joseph Watkins 
Rating:
5.0

Customer did not leave a comment.

Jane Brown 
Rating:
3.0

I rented a 20 foot U-Haul truck, any time the wind would hit me from the left side it would create a whistle that was so loud. I had a headache for 36 hours because of it. This is my second bad experience with U-Haul in a row I will probably not use this company again.

Derrick Hintz 
Rating:
5.0

Customer did not leave a comment.

Donnie Thornton 
Rating:
5.0

Very friendly and knew what I needed to use.

Todd Bolin 
Rating:
5.0

Customer did not leave a comment.

Lee Butcher 
Rating:
5.0

Good customer service. They were very friendly and helpful.

Richie Allen 
Rating:
5.0

Lee, at this location went above and beyond outstanding customer service I cannot stress that enough I own my own business and Lee's professionalism concern to detail making sure we knew what we were doing and taking care of us was outstanding you need more people likely in your organization

Teresa Melton 
Rating:
5.0

Customer did not leave a comment.

Tyesa Daisierain 
Rating:
5.0

Great

Danny Kuhlmann 
Rating:
5.0

Customer did not leave a comment.

Christina Schneider 
Rating:
5.0

Customer did not leave a comment.

Jeremy Gwin 
Rating:
5.0

Customer did not leave a comment.

Jared Hibbitts 
Rating:
5.0

Put a winch on the trailers to pull a vehicle up on that would be a great help!

Tom Porter 
Rating:
5.0

Make sure that you refund the deposit when the truck is returned as they said I would.

william brown 
Rating:
4.0

Customer did not leave a comment.

Cody Lackey 
Rating:
5.0

That yal are very kind and very polite too. Yes God Bless...

Christopher Oxley 
Rating:
3.0

Customer did not leave a comment.

Wesley Beale 
Rating:
3.0

Customer did not leave a comment.

GREGORY GOFF 
Rating:
3.0

Find a better way to pick up truck, complicated way to get keys, took us well over a hour, when I could of taken care of things before I left Lawton

Rick Lovejoy 
Rating:
4.0

Customer did not leave a comment.

Antanette Lorrai Hatcett 
Rating:
1.0

The drop of app should not require you to use apps that do not always work and then charge a fee when I returned it the same day I rented it

Johnny Cleaver 
No reviews have been submitted for this location.

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