Customer Reviews for Williams Rentals
(U-Haul Neighborhood Dealer)

443 reviews

838 Harrison St   Batesville, AR 72501

(870) 793-8211

Office Hours

  • Mon: 8 am–2 pm
  • Tue: 8 am–5 pm
  • Wed: 8 am–2 pm
  • Thur-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: 11 am–2 pm

Services at this Location:

Contact Us

(870) 793-8211

838 Harrison St
Batesville, AR 72501

Services at this Location:

Office Hours

  • Mon: 8 am–2 pm
  • Tue: 8 am–5 pm
  • Wed: 8 am–2 pm
  • Thur-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: 11 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Service was great! Go to the store instead of messing with it online. They are very helpful. Pro tip: we thought we wanted to rent a car hauler to drive 15 hours. It was very difficult and added about 5 hours to our trip. I wish I would have just driven my car separately.

Jonathan C 
Rating:
5.0

We dropped off the truck after hours and the mobile process was quick and easy to follow. Great experience!

Ethan D 
Rating:
5.0

Easy to book and pickup.

Jackson M 
Rating:
5.0

Customer did not leave a comment.

Shannon F 
Rating:
5.0

Customer did not leave a comment.

Carrie T 
Rating:
5.0

Customer did not leave a comment.

Jonathan E 
Rating:
4.0

It drove poorly and shook.

Deborah L 
Rating:
5.0

Always friendly efficient service

Vaughanda B 
Rating:
5.0

Wonderful service!

Deedee S 
Rating:
5.0

Customer did not leave a comment.

Maudine L 
Rating:
5.0

The process was easy. Friendly customer service.

Angela L 
Rating:
4.0

Customer did not leave a comment.

Clayton B 
Rating:
5.0

When checking in don't have an animal in the office that doesn't allow a person to come inside please.

BLENDA B 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Very friendly people and great customer service

William B 
Rating:
4.0

Windshield could have been cleaner, pass door hard to shut, other than that great rental experience.

Randy M 
Rating:
5.0

Customer did not leave a comment.

Cody B 
Rating:
5.0

Customer did not leave a comment.

john m 
Rating:
5.0

Customer did not leave a comment.

Teresa M 
Rating:
5.0

Customer did not leave a comment.

Ethan K 
Rating:
5.0

Customer did not leave a comment.

George M 
Rating:
5.0

Absolutely nothing Batesville location was wonderful Jacksonville location was wonderful. They both worked with me. I worked with them. We had no problems so thank you very much U-Haul for putting your equipment in these two locations.

Anna F 
Rating:
3.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Customer did not leave a comment.

Ellsworth T 
Rating:
3.0

Customer did not leave a comment.

Phillip L 
Rating:
5.0

It's fine just like it is.

SHIRLEY C 
Rating:
5.0

The attendants went above and beyond to answer questions and verify satisfaction

Linda B 
Rating:
4.0

Customer did not leave a comment.

James E 
Rating:
4.0

The U-haul app doesn’t work as advertised. Tried to check equipment in after hours and it didn’t work. Attempted to contact someone to help but unable to get anyone on the phone.

Jeffrey H 
Rating:
3.0

Asking a customer the exact questions they already answered online can be confusing and frustrating. If the customer already completed the entire reservation and answered the questions, charge them the quoted fees, give them the keys and let them go.

Joseph W 
Rating:
5.0

Nothing at all

Colby G 
Rating:
5.0

Install running lights on trailer

DENNIS W 
Rating:
5.0

Customer did not leave a comment.

Alan C 
Rating:
5.0

Customer did not leave a comment.

Landrey G 
Rating:
5.0

Everything was excellent

Contassa M 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

This was the best U-Haul rental experience, ever. Rental was easy, and service was polite and friendly. I hope not to move again, but if I do I'll choose this rental location!

MELISSA M 
Rating:
5.0

They have helped us, even when it was after hours. Easy rental process

Esler O 
Rating:
4.0

Customer did not leave a comment.

Peter K 
Rating:
5.0

We live local and use these location every time! Highly recommend!

Kelly H 
Rating:
4.0

Customer did not leave a comment.

Terry H 
Rating:
5.0

Customer did not leave a comment.

Ramona D 
Rating:
1.0

There was no one at the location I’ve been there before though they got animals inside and they are lazy nasty people so honestly we lucked out not having to go in that nasty little box of a building

Lukas S 
Rating:
5.0

Customer did not leave a comment.

Steven C 
Rating:
5.0

was fast and easy to get setup and hit the road with our trailer, it was clean and in perfect condition.

mellie l 
Rating:
5.0

A+

James T 
Rating:
5.0

Customer did not leave a comment.

Sean B 
Rating:
5.0

Customer did not leave a comment.

tammy b 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
4.0

Customer did not leave a comment.

CHARLES Q 
Rating:
4.0

At drop off the App just did not do well. There was only "one bar" of ATT service at this location and it was having trouble uploading pictures. It went off before I finished, so I am not sure if the return process was completed. I was there 40 minutes trying to complete that process. I called next morning to verify they had the truck and they did.

Thomas L 
Rating:
5.0

Customer did not leave a comment.

Kendall F 
Rating:
5.0

I really appreciate William rental. The whole family helps and gets whatever you need. They are amazing to work with and family oriented. Thank you guys for everything.

Bobbie T 
Rating:
3.0

Customer did not leave a comment.

John G 
Rating:
5.0

Customer did not leave a comment.

debbie e 
Rating:
5.0

Customer did not leave a comment.

Necia b 
Rating:
3.0

I did not see inside the facility I was met at the uhaul in the parking lot which is a perk but I can't comment on the locations cleanliness because of this.

David W 
Rating:
5.0

Customer did not leave a comment.

Preston R 
Rating:
2.0

Customer did not leave a comment.

andrew W 
Rating:
5.0

You’re doing great and keep up the good work!

Nola S 
Rating:
5.0

Customer did not leave a comment.

Lyndol J 
Rating:
5.0

Customer did not leave a comment.

Kay T 
Rating:
5.0

Everything was good and I cannot think of anything else that would make it better.

Nola S 
Rating:
5.0

The people here are always awesome. Very good customer service and very polite and accommodating.

Charles S 
Rating:
3.0

Little Rock office needs to have reserved truck available

Maple B 
Rating:
5.0

The Williams family is always helpful! Actually saved me money by helping me figure out what I really needed and what I could pull!

Nikki B 
Rating:
1.0

When they tell a customer to have the uhaul back by 11am the next day and call them at 8am the next morning saying it needs to be back by 9am is bullshit

James B 
Rating:
5.0

I don't download apps. Please quit overcharging people that don't download an app or make a profile. It's your job to close out a rental.

Leslie R 
Rating:
5.0

Customer did not leave a comment.

Sharon F 
Rating:
3.0

Improve the AP. Notify customer if change in hours from posted

Justin L 
Rating:
4.0

Customer did not leave a comment.

Chris W 
Rating:
5.0

Customer did not leave a comment.

Donna M 
Rating:
5.0

Customer did not leave a comment.

LeAnn H 
Rating:
5.0

Customer did not leave a comment.

Kenneth T 
Rating:
5.0

Wonderful to deal with ! Friendly, Helpful and Fast. I have been there there when they were busy and have been there when they are slow- THEY HUSTLE either way ! They went the extra mile for me a couple of times.Great people ! I can't thank them enough !

matthew m 
Rating:
5.0

This was an after hours drop off. Facility was well lit and felt secure in dropping off key and equipment.

GEORGE L 
Rating:
5.0

The staff at this location are awesome. We had several problems getting hooked up and they were super patient and helpful

Tony O 
Rating:
5.0

The employee who helped me was very friendly!

holger m 
Rating:
5.0

Customer did not leave a comment.

laymon t 
Rating:
3.0

Customer did not leave a comment.

Vicky E 
Rating:
5.0

Great customer service. They are thorough, friendly, and made it seem simple and quick.

Nicki W 
Rating:
5.0

The girls at Williams are outstanding! They really try to take care of their customers!

Bruce P 
Rating:
5.0

I would recommend this location to everyone who rents a U-Haul in Batesville Arkansas ! They go the extra mile to get you in and out fast - they know what they are doing ! Very hard working , good people ! Wonderful experience - very polite and friendly ! Matt Mc.

MATT M 
Rating:
5.0

Customer did not leave a comment.

Clayton B 
Rating:
5.0

Ensure that the people working there keep working there. Rented twice in three weeks and both times the experience was excellent

Alexander B 
Rating:
5.0

Drop off was super easy & fast! The staff was very quick and courteous!

Julie P 
Rating:
3.0

Location had stated Saturday hours posted until 2pm. Arrived 1:55pm and location was already closed. Recommend staying open for posted hours.

Robert W 
Rating:
4.0

Very helpful with everything

Stanley S 
Rating:
5.0

Very easy to drop off. The people were helpful and friendly.

Charles S 
Rating:
2.0

The Batesville location was disorganized, slow, and dirty. The office was blocked off and there was a small dog that barked non stop during the entire transaction. Not a professional organization. Thumbs down.

Jeff B 
Rating:
5.0

Customer did not leave a comment.

Shannon H 
Rating:
4.0

very polite and helpful ! knew what they were doing ! good people !

Matt M 
Rating:
5.0

Lee was amazing! Super friendly!! Went above and beyond!!! Will definitely be back!!

Madison M 
Rating:
5.0

Customer did not leave a comment.

Zane S 
Rating:
4.0

Everything was fine, I would rent from U-Haul again. Thank U

Thomas M 
Rating:
5.0

The Williams Rentals staff is first rate and top notch. I have done rental business here before. They did an EXCELLENT job!

brian m 
Rating:
4.0

Customer did not leave a comment.

Joelyn F 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

Danny K 
Rating:
5.0

They are the best. Everything went smoothly and went above and beyond to help me in a crisis.

Sheila P 
No reviews have been submitted for this location.

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