Customer Reviews for Wilderness Chevron
(Distribuidor de U-Haul del vecindario)

2109 comentarios

23701 Maple Valley Black Diamond Rd SE   Maple Valley, WA 98038
(S of 18)

(425) 432-9421

Horarios de la ubicación

  • Lun.: 9 a. m. - 3 p. m.
  • Mar. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 8/8/2021: cerrado
  • 8/15/2021: cerrado
  • 8/22/2021: cerrado
  • 8/29/2021: cerrado
  • 9/5/2021: cerrado
  • 9/12/2021: cerrado
  • 9/19/2021: cerrado
  • 9/26/2021: cerrado
  • 10/3/2021: cerrado
  • 10/10/2021: cerrado
  • 10/17/2021: cerrado
  • 10/24/2021: cerrado
  • 10/31/2021: cerrado
  • 11/7/2021: cerrado
  • 11/14/2021: cerrado
  • 11/21/2021: cerrado
  • 11/28/2021: cerrado
  • 12/5/2021: cerrado
  • 12/12/2021: cerrado
  • 12/19/2021: cerrado
  • 12/25/2021 - 12/26/2021: cerrado

Show All Hours

Servicios en esta ubicación:

Contáctanos

(425) 432-9421

23701 Maple Valley Black Diamond Rd SE
Maple Valley, WA 98038
(S of 18)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 9 a. m. - 3 p. m.
  • Mar. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 8/8/2021: cerrado
  • 8/15/2021: cerrado
  • 8/22/2021: cerrado
  • 8/29/2021: cerrado
  • 9/5/2021: cerrado
  • 9/12/2021: cerrado
  • 9/19/2021: cerrado
  • 9/26/2021: cerrado
  • 10/3/2021: cerrado
  • 10/10/2021: cerrado
  • 10/17/2021: cerrado
  • 10/24/2021: cerrado
  • 10/31/2021: cerrado
  • 11/7/2021: cerrado
  • 11/14/2021: cerrado
  • 11/21/2021: cerrado
  • 11/28/2021: cerrado
  • 12/5/2021: cerrado
  • 12/12/2021: cerrado
  • 12/19/2021: cerrado
  • 12/25/2021 - 12/26/2021: cerrado

Show All Hours

  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES F. 
Clasificación:
5.0

Excellent and friendly service !

DAVID G. 
Clasificación:
2.0

Was $60 more than I was quoted and had to pick up the truck from 45 mins away.

Daniel C. 
Clasificación:
4.0

The pick up location was just fine, but costumer service from uhaul themselves was absolutely worthless i sat on hold for over 2 hours trying to figure out an issue I had for them to not even be able to help in the end anyways.

THOMAS S. 
Clasificación:
5.0

Parked it and we're gone within a few minutes. Could not have been easier.

Reid J. 
Clasificación:
4.0

Everyone I worked with was great. However it was extra frustrating. I reserved the truck online, prepaid in full, and wrhn I arrived did online check in. I was inspecting the vehicle when the employees came and took the key, as they had someone else reserved for that truck in their system. In the end they were able to give me another truck but I was extremely lucky as they initially said all their equipment was reserved for that day. So..... You all need to get the online reservations more in sync to prevent this from happening. If we weren't able to get a truck we would have been in a lot of trouble.

Ariel H. 
Clasificación:
2.0

Trucks are 2+ blocks from office location. After online check-in had to drive back to office to get key and then back again to get into truck.

Mitchell V. 
Clasificación:
5.0

My whole interaction with U-Haul was fabulous, wouldn't change a thing.

DIANE LYNN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERAMIAH B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicholas P. 
Clasificación:
4.0

The location wad a desk In a convenience store so not desired.

Michael D. 
Clasificación:
3.0

I would not recommend UHaul to anyone after the trouble. The online pickup was a disaster! Thankfully, I was able to contact Customer Service (after a long delay) and the gentleman stayed with me on the phone through all of my struggles. He shared with me that online pickup of vehicles is difficult and I encouraged him to share my frustrations with management. I appreciated his help through all of my tears and anger.

Elizabeth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

"Hunter", your representative at that location, was one of the best CS reps I have ever worked with! Very concise, professional, and really great in attention to our needs & questions... FIRST RATE! Having good reps in this day & age is the difference that makes a difference, I'll always try there 1st if I know he will be handling our needs. Someone raised him right & trained him right, great job, Hunter!

J H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Monique W. 
Clasificación:
3.0

I had my rental changed at the last minute, which was very frustrating - I was supposed to receive a confirmation at 6pm two days before my rental, instead at 7:30pm one day before my rental, I received notice that the truck I had requested was not available, and a smaller truck would instead be available at a location much further away. This was frustrating, time consuming, and was really poor customer service.

AARON JAMES B. 
Clasificación:
5.0

Hunter (the uhaul representative) was very kind, knowledgeable and took the time to explain everything we needed to about pulling a trailer. He was friendly and provided excellent customer service. I would definitely recommend this location and would tell everyone to ask for Hunter to assist.

TERESA ELIZABETH F. 
Clasificación:
5.0

Always good service, glad they had some equipment since UHauls are so hard to get since COVID

GLENN EUGENE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole K. 
Clasificación:
4.0

I did not get furniture pads as requested. I was still charged for them, but I didn't want to hold up payment for that and if I clicked the 'don't agree with charges' it wouldn't let me pay. Dollly was not secured in the truck, Which scared the stuffing out of me the first time it rolled and banged into the wall.

Jeffrey H. 
Clasificación:
5.0

Great experiece

CRAIG S. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MEGHAN M. 
Clasificación:
3.0

Very hard to navigate this lot, there was no parking other than taking up gas station lanes. Super small and cramped gas station. They made us fold all of the blankets and sweep out the truck or else they'd charge us for the time. That's fine-we jumped in and did that. Took us just a couple of minutes, so in the end, just seems like of poor service, could they really not take that 3 extra minutes to do this for us? Whatever. Then they tried charging us for extra days, and the guy seemed almost gleeful that we were two days late according to the system. Luckily I had proof that showed it was in fact on time according to the communication I received. He did honor that in the end. But overall, I would never go back to this place or recommend to anyone.

CHRISTOPHER P. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERICIA F. 
Clasificación:
5.0

I called in the afternoon to see if I could get a van and was able to get it that evening. ¡Gracias!

LISA P. 
Clasificación:
4.0

Very quick to set us up with the truck. The customer service was excellent. I loved how convenient it was to pick up and then drop off after hours. Thank you very much!

Christian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judi P. 
Clasificación:
4.0

Get other people to work the desk so us customers can get ahold of somebody! I have been trying to rent another trailer from this location and I haven't been able to get ahold of anybody for the last 2 days, all I get is a recording saying they are busy, so I had to go to the auburn (15 miles difference) location to get one!

Toby G. 
Clasificación:
5.0

All around great experience as always at this location. Thank You, Matt

MATTHEW BRAD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK F. 
Clasificación:
5.0

This was by far the best U-Haul rental location we have ever rented from. The process was simple and the gentleman helping us was excellent!

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarred H. 
Clasificación:
5.0

Friendly and courteous.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HYUN-JO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randal G. 
Clasificación:
3.0

Not happy with Uhaul. I reserved a 5 Ã- 9 trailer with the drop down ramp about 3 weeks before I needed it. When I got there to pick up the trailer I ordered it was not available & I had to choose between a smaller one with no ramp, only a tail gate or a much larger one which was too big for my purposes. I was transporting my riding lawn mower & really needed the ramp. Due to time constraints I chose the smaller trailer & we had to load my lawn mower using 2 x 6 boards. Not safe at all.

Donna G. 
Clasificación:
1.0

El cliente no dejó un comentario.

JENNIFER S. 
Clasificación:
4.0

Your 5x9 open trailer will not take a 5' wide box. Mislabeled. Not good. The crew there are great. Your 2" ball does not fit the receiver. Made so much noise. Well it was really bad!

Mike J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

william S. 
Clasificación:
5.0

Dean, the customer rep that checked me in is great. He is very friendly and knows his job. It isn't his fault that the pick up I reserved wasn't available. He did get me into a van that worked out for what I needed.

JUDY W. 
Clasificación:
5.0

Great customer service will definitely recommend & come back!

ROBERT R. 
Clasificación:
5.0

This is my fifth of sixth rental from this location. There is another u-haul location closer but I choose this location. They give me great service and the people are friendly and prompt.

JOHN ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRIOOOZI A. 
Clasificación:
3.0

I was not aware that the pickup truck parking area would be locked down after store hours. I parked my car there and when I returned , I found it locked. Had to make a trip back home ans return the next day morning, adding miles to my rental for which I had to pay unnecessarily. The rep was understanding of the situation and did give me a small discount but was not worth the hassle

Prateek A. 
Clasificación:
5.0

Dean of Wilderness Chevron Uhaul provided excellent customer service, I had many issues with using the online method for renting but he made the whole process completely pain free. Thank you Dean CG

carmen G. 
Clasificación:
5.0

The employees are great 👍

ALEXANDER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank B. 
Clasificación:
2.0

Even with the phone check in, it still took an extra 7-10 minutes to get someone to help me at the front desk. Once I was helped, I was told very vague instructions on how to get to their lot (since they don't keep their trucks on site). I drove an extra 1-2 miles before discovering that the first employees directions weren't correct and I had to call back. Once I got to the lot it was pretty straight forward use until I had to return it. The app said that I had to return it to that Cheveron otherwise I would incur additional fees. Since their lot is small, I left it at one of the front stalls for them to review prior to returning it back to the lot. Once I put the keys in the return bin, an extremely rude female employee comes out saying "you can't park here. Did you put your keys in there? Why you do that, you can't park here". Her customer service was absolutely terrible. Her tone, her accusations, and she didn't have her mask over her mouth when she was saying these things. She then stomped away to get her boss. Once the boss came out he was way more helpful than the rude employee. He did make me put gas into the car even though it was still full (it ended up costing me 1.67 so I felt like that part of the interaction was pointless). Overall I wouldn't recommend this location for multiple reasons.

Onaleisha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

the guy who helped was very informative, patient & friendly. Super job

RYAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

Chris was very helpful and knowledgeable. We'll use this U-Haul again in the future!!

Denise R. 
Clasificación:
4.0

Parking lot was full of passenger cars that made it difficult to park the trailer but overall a convenient location otherwise.

Richard H. 
Clasificación:
5.0

The person who serviced us was excellent and informative. (Dean?)

SHERYL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

The off-site location of the equipment was different, but the service was excellent and it was a seamless experience..

Daniel S. 
Clasificación:
1.0

I booked a 15' truck and 2 furniture dolleys from the iron horse location. On line that showed as the only location where a 15' truck was available. I got a call saying it wasn't available, but that the location in Maple valley at the Chevron could take care of us. I called a few days prior to our pickup and talked to someone (I believe their name was Dean) to confirm the truck was available as well as the furniture dolleys. I was told they would be available for us. The night before my scheduled rental I got a call saying the 15' wasn't available anymore but that a 20' had been set aside for us. We showed up to pick up the rental but the dolleys were not there. We were moving a piano, if I knew I wouldn't have the Dolleys I would have scheduled for a time in which they were available. I was refunded the $14. But the added strain that it put on our family who had all shown up to help us move the Piano and other furniture was awful. This experience was a mess. I will not rent from here again.

Justin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank S. 
Clasificación:
4.0

The truck needs service. Wrench indicator light came on during drive. No moving blankets were provided. I paid for them, but none were given.

David P. 
Clasificación:
5.0

N/C

Lynette L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

Smoothest truck rental experience I've ever had! The guy that checked in the van was super nice and super efficient!

Greg M. 
Clasificación:
5.0

Just to easy, way to easy. Friendly staff made it EZ!

Gregory F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheyenne J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaj N. 
Clasificación:
3.0

The pickup process was a little tough to navigate. I had to go to the Chevron to check in, then walk down the hill and over to the holding lot to ID the vehicle. Then back to the Chevron to get the keys and back to the vehicle to drive it away. If your customer was elderly or had a difficult time walking, this would be impossible. Then finding a place to park to return it was also very difficult- there is very little available parking. And honestly, $100 for a van for few hours seems excessive.

David S. 
Clasificación:
5.0

Truck had front-end alignment issues making for a challenging seven hour drive.

John S. 
Clasificación:
5.0

Excellent customer service

Alisa B. 
Clasificación:
4.0

Only way it could have been better is if key pickup was clearer. Website doesn't explain key pickup when using online service. Calling the guy told me we would get a code that opens a box. This wasn't true, we had to get the key at the front counter. This should be stated in the reservation confirmation.

Brad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Be more specific as to location truck can be picked up....gas station or back lot?

Anna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danna L. 
Clasificación:
5.0

The attendant was very helpful and loaded the car for us.

Eric H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cameron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
1.0

There need to be a much better clarity that the vehicle has to be returned to a location away from the key drop off. It was confusing and frustrating to return the vehicle at one location and return to another. The personnel on duty in Chevron told me to return the truck to the parking area, but did not specify that I have to return the keys there. I ended having to go around a few times to finally figure out what to do. The return instructions should be on the app so that it can be done self-service.

YONGZHEN T. 
Clasificación:
2.0

The fast station parking lot is extremely small for pick and drop off. Customer service was fine. Mobile pick up and drop off needs to be enhanced, takes way too long to complete.

Ryan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Saranda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy M. 
Clasificación:
4.0

Dean was the agent on duty to get me checked in. I arrived 20 minutes before opening, but after I explained that I was in a stressful moving situation he checked me in early and handled the entire process in a friendly and efficient manner. A suggestion is to add more lighting to the truck drop off, pick up area. I dropped the truck after hours and the area is in a dark and secluded area.

ROXANNE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
1.0

The truck was so dirty when I got it. And I got charged the cleaning fee. It was nearly impossible to find the truck because it wasn't at the Chevron it was located in a completely different location.

JORDAN A. 
Clasificación:
5.0

Service was excellent

SUSAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Piyush B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

Very easy to use!

Jie R. 
Clasificación:
3.0

Everything was fine except I was charged an extra 1.5 gallons of gas. I added 3.5 gallons for 18 miles traveled in a 10 foot truck. This filled the tank higher than what it started with. I was still charged an additional 1.5 gallons. The guy said he could not change it and I would have to call the 800 number. I did not want to wait 20 minutes on hold, so I let it go. But, not happy about it.

William A. 
Clasificación:
3.0

The parking lot was closed by the time I arrived and I saw other trucks returned in front of the gate where it was too dark and muddy. It was not convenient nor safe to go through the very long truck return process on my mobile in such a dark and unattended location.

Hussam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
No se han enviado comentarios para esta ubicación.

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