We were 3 hours early, but the equipment was ready - checking it out was a fast and efficient process - front desk personnel were friendly and professional. Great experience!Robert L.
Customer Reviews for Widetracs Cars and Trucks
(Distribuidor de U-Haul del vecindario)
Westminster, MD 21157
Services at this Location:
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sab.: 8:30 a. m. - 12:30 p. m.
- Dom.: 8:30 a. m. - 11:30 a. m.
- 4/25/2021 - 6/30/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It was perfect and easy from start to finishRobert G.
El cliente no dejó un comentario.Darlene S.
El cliente no dejó un comentario.Victoria E.
Always great service and help!Melanie O.
Even after talking to the owner, they didn't have the right equipment at the site!!Donald M.
i couldn't be more pleased with the service and accomodations given me by this location. super excellent !Christian E.
Great team at widetrac my first choice in trailer rentalsAndrew S.
El cliente no dejó un comentario.Raynard H.
Very professional, always great service!Bruce R.
Always excellent service at Widetracs.Philip E.
El cliente no dejó un comentario.Christopher D.
Not happy with mileage rates because I pick up on a Saturday and charged $0.30 more a mile ridiculousWalter M.
El cliente no dejó un comentario.ANGELA P.
El cliente no dejó un comentario.Joseph G.
The website added items to the list that were not needed- there was no way to remove unwanted line items amd I had to visit the counter instead of a totally contact free transaction. Otherwise the experience was easy and the staff were wonderful!Peggy J.
Easy check in. Easy drop off. Workers were great!Christopher P.
Always very easy at this location.William E.
I would recommend the location but would encourage the location to clean the vehicle before the next renter is possible. There was dog hair throughout the vehicle, a hole in the driver seat cushion, and the vehicle smelt of smoke.Jennifer H.
Dropped off after hours so convenient there was a drop box. Again I had to take pictures to verify cleaniness, mileage, etc which made some sense since it was after hours. Not sure what happens to anyone who rents without a camera phone.ILONA G.
El cliente no dejó un comentario.Victor R.
I feel it is wrong to make us do are own check in or be charged $20 that is a service that should be done by the location . What is it coming to we will soon be paying to check out a truck next....Walter M.
El cliente no dejó un comentario.Jessica J.
El cliente no dejó un comentario.Vincenzo G.
I was able to book a trailer and pick it up within half an hour. Pickup and return were quick. Great experience all around!Michael H.
Widetracs was fantastic. Very friendly and concerned about customer service. Efficient and the vehicle was clean. Drop off very easy as well. Thanks. Will use again.Brian G.
El cliente no dejó un comentario.Tom A.
El cliente no dejó un comentario.William G.
El cliente no dejó un comentario.Phillip S.
El cliente no dejó un comentario.CRAIG H.
Always has equipment & vehicles available. Trucks and vans are clean & well-maintained. The location is easy to access. After hours vehicle return is convenient.John D.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Levi F.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Patricia E.
I was very happy with the local facility and staff, no issues there. I have suggestion for u-haul corporate. I received a text indicating that I needed to take a photo of the rental at the facility as proof that it had been returned. This was never explained, and was not expected. I didn't receive the text until after I had already dropped off the vehicle. The text indicated a $20 charge if I was unable to do. Although I was not charged, I would rate this unplanned and unexpected text and content from corporate very negative. If such a process exists, it needs to be fully explained at time of acceptance, not after the fact.Steven S.
El cliente no dejó un comentario.Kevin L.
El cliente no dejó un comentario.Gregory R.
A pleasure doing business at this location.Michael Z.
El cliente no dejó un comentario.Mark H.
El cliente no dejó un comentario.Walter M.
El cliente no dejó un comentario.David P.
Had no issues with the trailer I rented which I think is the best endorsement for U-haul. The dealer was very easy to work with regarding the rental and the whole process was seamless.Andrew L.
Easy check-out and check-in.John E.
El cliente no dejó un comentario.Vince G.
Recommend that the customer buy a lock.david R.
El cliente no dejó un comentario.Alice D.
El cliente no dejó un comentario.Gehron F.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Robert H.
This was my second experience with Widetracs for my U-haul rental. It was the same as my first. OUTSTANDING service and a truly friendly and helpful staff. I will use no one else when it comes to my needing a U-haul rental and I have already recommended these folks to a number of friends in need. Thanks again for a great experience.Stephen K.
El cliente no dejó un comentario.Walter M.
Pick up was great! The app was a little buggy, but an associate on the app helped me out right away.Sean P.
The two gentlemen actually went and picked up the CD trailer (20 miles away) as a courtesy to us so we could attach it to the uhaul. They were pleasant, efficient, most knowledgeable. I will do business again with them very soon.Mendel R.
El cliente no dejó un comentario.michael B.
El cliente no dejó un comentario.Jason R.
Satisfied on both ends, pick-up and drop-off.Chris B.
El cliente no dejó un comentario.Darlene B.
Excellent customer service, very knowledgeable, top notch service.Charles L.
Great, well run location. I've rented from them several times and have always received great service.Tracey P.
El cliente no dejó un comentario.Ralph R.
The staff at the location were super friendly and very accommodating. They made the rental process easy and smooth and got us the equipment needed without issue.Patrick M.
Had some trouble with equipment on my vehicle. Representative was very helpful diagnosing the problem and then arranging an alternate rental.Paul T.
El cliente no dejó un comentario.Lane C.
El cliente no dejó un comentario.DEBBI H.
El cliente no dejó un comentario.Alberto F.
Truck was drivable, but only for a short haul and not for highway speeds.James G.
My only issue was the call to another contact. This delayed me 15-20 minutes while I had to find someone at 7 am to take the call.Kurt S.
El cliente no dejó un comentario.Mark G.
No problems dropping off the truck.Christine W.
Eveything was great.Tracey P.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.TREBORRIS A.
El cliente no dejó un comentario.Ernest H.
I prepaid, had a pre pick up visit, was emailed and phoned multiple times regarding pick up and safety measures: Went to pick up and was told I was electronically denied due to a prior claim. This claim was as inaccessible for three days as the U haul Dept was shut down over the week end. Turned out after waiting in the U haul office three days later for two hours s that â€œ I was rear ended â€œ Three years prior and to as flagged. Then when I loaded my Trailer it rubbed the ground as I had the wrong hitch which was checked both pre pick up and at pick up!!! We had to move out of our home early without Provisions!!! Worse than xperience with a company I ever had. I will be filling a legal claim if not contacted and compensated . Regretfully, Dr Steven WienerSteven W.
Excellent all around. Will be using again.Stewart W.
Worked with them before. Very professionalkenneth W.
El cliente no dejó un comentario.EVERETTE F.
They did it right. Can't think of anyway to improve their shop.Michael P.
Keep up the great customer serviceThomas J.
El cliente no dejó un comentario.MICHAEL L.
Nothing as long as they go to the location I went to. Quick friendly knowledgeable, great workTimothy C.
El cliente no dejó un comentario.Sean M.
El cliente no dejó un comentario.Joshua M.
There was no one there for the drop off but there is a drop box for the keys.Linda P.
El cliente no dejó un comentario.jony C.
Very helpful and friendly service. The truck was in excellent condition.Jennifer T.
A more prominent sign out at Baltimore Blvd would help folks find this place. Great service. Friendly and professional. Great store.Kenneth Q.
El cliente no dejó un comentario.Charles C.
Very satisfied customer, will come back to Widetracs again!Vincent W.
Best run U haul facility I have visitedRobert S.
El cliente no dejó un comentario.Patricia T.
El cliente no dejó un comentario.Craig R.
El cliente no dejó un comentario.Justina C.
El cliente no dejó un comentario.randy B.
They were very helpful and kind.Davaughn P.
El cliente no dejó un comentario.Daina S.
As stated in a previous review, it would be helpful to include the rental date in the subject line of emails. We recently rented a trailer one day and a truck the next. It was very difficult to tell which of the multiple emails I received for each vehicle was pertinent to which rental. Even now - this rating - I received two emails about rating my experience. I have no idea which rental this email relates to. Fortunately, our experience with Widetracs was positive in both cases so it wasn't an issue.Dorothy B.