Customer Reviews for Wickliffe Shell
(Distribuidor de U-Haul del vecindario)

527 comentarios

30490 Euclid Ave   Wickliffe, OH 44092
(Located at the corner of E 305th St and Euclid Ave)

(440) 585-2144

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 9 p. m.
  • Dom.: 9 a. m. - 8 p. m.

Servicios en esta ubicación:

Contáctanos

(440) 585-2144

30490 Euclid Ave
Wickliffe, OH 44092
(Located at the corner of E 305th St and Euclid Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 9 p. m.
  • Dom.: 9 a. m. - 8 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I paid for 50 miles and only used 19. I asked when I would get a refund after 2 weeks and the Shell store where I got it said they don't refund for unused mileage and I needed to call Uhaul customer service. When I called uhaul customer service, she said she would look into it and then put me on hold for over 45 minutes. Then the call disconnected. I will not be using Uhaul again and will certainly share the experience on multiple platforms

Aaron R. 
Clasificación:
4.0

inside the truck was dirty and smelled really bad inside like smoke and like BO. Hard to explain the odor. allergic to cigarette smoke and could feel my throat swelling after a couple hours. It is totally my fault for not asking to change the truck before I left but I was in a hurry. Had to spray air cleaner to be able to stay in the truck. The people at the location are the best. Friendly, kind, attentive, polite and timely. They really care about their customers and go out of their way to help. I would use this location for uhaul needs again without a blink of an eye.. It is my fault also for not asking to change the van but i was in a hurry to get to an appt. The people are why I come there and I love the van option.

Colleen C. 
Clasificación:
4.0

Service-Excellent, Friendly staff, went over and beyond to help me. Van- Broom clean, No evidence of being sanitized or wiped down, new van so it is beautiful inside & out. Brake light warning came on, saying Replace Brakes Now.. I took the truck back immediately and didn't get to pick up my deck wood. It was raining and I didn't want to take a chance. All said and done, I would refer this store and use them myself again for Uhaul rental needs without a doubt. Store very clean, bathrooms very clean, people very kind, nice and showed concern for my situation. .

Colleen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roseann Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATHYUS H. 
Clasificación:
5.0

None - it was smooth and painless. The service I received was awesome.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

katie V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carol T. 
Clasificación:
5.0

The staff was excellent. Easy pick up and drop off. Good location. The truck itself was serviceable. The truck had several issues... the check engine light and the tpms light stayed on the whole rental. The passenger side view mirror was broken and would not stay in place making it difficult to operate the truck safely.

Jeffry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ida N. 
Clasificación:
4.0

Staff and management were extremely helpful, efficient and friendly!

Lance R. 
Clasificación:
1.0

I would not recommend this location to a friendly anyone, the sales man was so rude and acted as if he didn't want to assist me whatsoever. Also I ordered a 9 foot cargo truck but he gave me a 7 foot van. I'm not an expert in sizes of trucks but I realized when the item I went to go pick didn't fit in the van. It was a total waste of my time because I didn't get to pick up what I needed since the size of the truck was incorrect. Bad customer service, not welcoming, & very unprofessional.

Denzell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BONITA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew G. 
Clasificación:
5.0

Perfection! For my first time renting, would definitely rent again!

Robert Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise D. 
Clasificación:
5.0

The service agent was sharp and friendly.

Kirk S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis V. 
Clasificación:
5.0

The price can be misleading because online it says 1995 for the day and then 100 miles is added on at $.59 a mile which actually takes you to $100 Per day. Overall very good experience and excellent customer service from the gentleman in the gas station

Susan L. 
Clasificación:
5.0

Mr.Mike was the Best! I was freaking out because of the move and he calmed me down and told me it was a stressful process but that it would be ok. He was so helpful in me getting the uhaul and dolly that I needed. I would recommend this location!

Yesenia O. 
Clasificación:
5.0

Love this location

Annie H. 
Clasificación:
3.0

Do not do the online service, just check in in person. Took me a full hour to get authorization because their website was slow and i got hung up on twice when calling uhaul to get it done.

Eric F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa W. 
Clasificación:
3.0

Items were left inside and it looked like mulch had been loaded and moved.

THERESA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

aneesah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

Very nice and helpful! Smiled and treated me really good on pick up and return and I saw 2 different ppl both were EXCELLENT!!!

Ciara B. 
Clasificación:
3.0

Employee a bit friendlier, but it was satisfactory!

Karl K. 
Clasificación:
3.0

The folks there were great and eager to help. Great experience.

Rob Z. 
Clasificación:
5.0

Extraordinario servicio al cliente

mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

david K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Celeste H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Florence T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra P. 
Clasificación:
3.0

When will I get my refund

Shakema S. 
Clasificación:
5.0

Nothing it was easy

art H. 
Clasificación:
4.0

Ninguno

SHAKIRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

The Representatives were very friendly and helpful. I really appreciate the help he gave me filling the truck with gas. Email confirmation and paperless transactions were easy and notifications were speedy. Thanks! Gloria

Gloria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLENE K. 
Clasificación:
3.0

the back of truck was not swept out and the dolly was just thrown in not strapped down. i went to get in the truck and an old mask was on the middle seat ( used ). was not happy about that at all...so tells me truck was not sanitized after last use..👎

Carl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

Better maintenance of trucks. Had a muffler issue while using truck.

Denise D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica O. 
Clasificación:
3.0

The van smelled and was very dirty definitely had not been vacuumed or wiped down.

Tom K. 
Clasificación:
5.0

We rent a truck every Tuesday to pick up food for our food pantry. It would be great if I could reserve the truck a months at a time rather than going on every week to do a rental. Also, trucks seem to need some work. Steering is loose & breaks very touchy.

Denise D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith M. 
Clasificación:
4.0

The exchange was polite, quick, and easy. Only issue was a slight problem with the closing mechanism of the door that kept it ever slightly off-track.

aaron R. 
Clasificación:
3.0

Be more receptive to you customer. I felt rushed and disregarded when picking up and dropping of my vehicle. The vehicle wasn't the worst condition but it wasn't the cleanest. I reserved with the application and planned to do the same when I dropped it off but, I was literally pushed out of the way upon returning.

DAVID B. 
Clasificación:
3.0

It'll be nice if the attendance followed guidelines and customers to wear a mask.

Latoya G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephani H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garth W. 
Clasificación:
5.0

Servicio amable

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne L. 
Clasificación:
1.0

Truck was in terrible condition- so loud i was embarrassed.. The guy that rented it to me was rude and didn't even tell me how much he was charging me. Then the lady trying to check it in took more than 30 mins to figure it out. Ugh

Amber N. 
Clasificación:
5.0

The clerks very courteous and helpful

Alicia B. 
Clasificación:
5.0

Fast and friendly people and service!

Lou H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julionne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy H. 
Clasificación:
3.0

El cliente no dejó un comentario.

David T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

james H. 
Clasificación:
5.0

Everything went smooth I was happy with the process.

Jamillah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zane L. 
Clasificación:
3.0

I was not told that if I used the truck and returned it my costs would have been significantly lower.

Kelly C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas L. 
Clasificación:
5.0

The staff is racist. The team does an excellent job of hiding it. I say they are racist because they treat people of color like myself with hesitation and treat all white customers with the utmost respect.

Evan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

vanessa P. 
Clasificación:
5.0

Perfect everything was Great!

Derek H. 
Clasificación:
5.0

Our truck door didn't close with out forcefully slamming. Steering wheel was lose when hitting the bumps on the highway. The inside of the cab smelled and steering wheel felt dirty I had to clean the seats and steering wheel. The people at shell were very Polite and quick at getting me checked in and out. They thanked me for renting from them on my way out.

Tom S. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric H. 
Clasificación:
1.0

The owner of this establishment did not clearly state the uhaul rental service & actually mislead myself & my fiancé about the services provided.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ori K. 
Clasificación:
3.0

Airbag light kept going off and scratches and dings all over vehicle. Do not use my name!

patricia L. 
Clasificación:
5.0

The parking situation leaves something to be desired.

Yegor D. 
Clasificación:
1.0

He was just very rude to me and my mother. He put a few customers before us even tho we came first. And when I tried to ask him a question about the receipt he blew me off... meaning he didn't answer me.

amara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie D. 
Clasificación:
1.0

I chose to do mobile pickup/drop off. When returning, the man came out while my husband was still getting gas(he didnt even ask if we were done, could have been just getting gas). He had NO mask on. My husband and I are both diabetic asthmatics and chose to do mobile for a reason. Because we weren't expecting to be in contact with anyone we hadn't put on our masks yet. Also, he didn't even introduce himself or anything. Just walked up to the door and opened it to get readings(within 2 feet of my husband). We were at a pump, so he could have been anybody to us. It was not professional. I am so angry for how he behaved. I also reported him to the local health district.

NICKOLAS G. 
Clasificación:
5.0

Excellent kind service. Easy efficient process. Inexpensive and convenient.

Tiffany J. 
Clasificación:
4.0

Back wasnt cleaned out. Bottle of water sitting in glass holder and i left my can with my.forever straw in it right there in glass.holder.

Judy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe L. 
Clasificación:
1.0

I was called a racial slur by a very obese clerk when returning my u haul cargo van because I expressed that I was tired of waiting. He wouldn't wait on me stating "u haul people wait" Now I know he had me waiting due to racial prejudice NOT ACCEPTABLE! I filed a complaint reference number 2657353.

Theresa S. 
Clasificación:
5.0

Very easy & simple to rent.

Ashley S. 
Clasificación:
5.0

Nothing at all , great location to rent from .

wesley R. 
Clasificación:
4.0

El cliente no dejó un comentario.

tony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin T. 
No se han enviado comentarios para esta ubicación.

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