Comentarios de los clientes para Whitney 19 Self-Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Whitney 19 Self-Storage

Clasificación general:

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LANA E. | Overall Experience |
Clasificación:

I DID NOT MOVE OUT OF MY UNIT!! WHY AM I GETTING THIS E MAIL?????

NORCONN E. | Overall Experience |
Clasificación:

Michael and staff were great. They were always friendly and helpful. We never had a problem with Mike or the gals. We can't say enough about them. The new guy, on the other hand, has no personality and is not a people person. He doesn't exude confidence and, honestly, seems like a bump on a log. The few times we saw him, he never greeted us. Fortunately, Mike was there. The buy out was so sudden. It didn't feel like there was any consideration for the tenants, It was just a typical corporate buy out. As a business owners for 45 years, we tend to see more than the average joe, We said yes to recommend but with reservations.

VINCENT B. | Overall Experience |
Clasificación:

I did not move out of my storage unit. Still have it.

RICHARD R.
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Not overcharge

James S.
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El cliente no dejó un comentario.

LACEY P.
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El cliente no dejó un comentario.

ERIN F.
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The truck was clean or sanitized at all!!

Peter W.
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El cliente no dejó un comentario.

Richard N.
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El cliente no dejó un comentario.

Ekatia S.
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The gentleman that was on duty was wonderful. Speedy checkout and he show me thinks is the van that I didn't know about. I will go back again to the same location.

MICHAEL G.
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Tried to use the app for the pickup but it wouldn't work. Totally worthless.

KAIDEN V.
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Better customer service

LUIS M.
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Was charged for pads that I didn't keep. Check equipment before you drive off

WILLIAM R.
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Unfriendly staff, Seemed like they were bothered by me coming in

Charles W.
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Easy and speedy drop off. Pleasant experience.

RONNIE B.
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This location is a well oiled machine. Everything is smooth and professional. Ms. Helen goes above and beyond to make sure you fully understand the process and charges. Equipment is always clean as a whistle and ready to roll.

Parrish M.
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El cliente no dejó un comentario.

Dean H.
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Great experience! Awesome customer service and very helpful. Easy and fast checkout and easy and fast Checkin. Definitely recommend this location. Thanks for making my very hectic moving day smoother!

KWESI O.
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The attendant was rude

Sally W.
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This location was not my preferred one, but the lady that called to say to use this one was very nice and explained everything. The next morning when I got there the man was very nice and had the truck waiting for us. These two gave awesome customer service and would definitely recommend them.

raven J.
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The man was very nasty and rude.

Jacquline B.
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No improvement.... Friendly and professional customer service associated

Matt H.
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El cliente no dejó un comentario.

KENNETH D.
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El cliente no dejó un comentario.

Traci P.
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The service was friendly and the truck was in excellent condition.

NAQURIOL F.
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El cliente no dejó un comentario.

BRETT K.
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El cliente no dejó un comentario.

RONNIE B.
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Everything is like a well oiled machine. Professional and courteous staff. Get you in and out quickly while making sure that you are well informed of the entire process. Just Excellent Service

LINDA B.
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El cliente no dejó un comentario.

Julie J.
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No improvements needed! Super easy, great customer service, the truck was in mint condition. I would highly recommend them and will definitely use this location again!!

Stephen G.
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Your app needs to be a bit clearer.... I was founder and CEO of several high tech companies with customers in 23 counties and multiple currencies ..... I had a difficult time navigating

Gregory G.
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El cliente no dejó un comentario.

Sara S.
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El cliente no dejó un comentario.

Geoffrey G.
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Very friendly, helpful. Maybe WiFi should be boosted.

EILEENMARY K.
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I picked up a van to move my son into his apartment for College. While paying I inquired about a military discount, which I was told they do not offer. Michael Ott was the representative and asked what branch I was in, I replied that my husband was active duty for 27 years. I picked up the van in the afternoon and Michael Ott explained how to return after hours using the link that would be sent to me. He spoke very quickly and I asked him to explain again. He seemed irritated and spoke over me several times when I asked a question. Anyway I left and attempted to return at 11:45pm. The gps was unable to track my location. I have pictures time stamped that my location sharing was on and I sent a pin to a friend due to the late time drop off and I was a single women dropping the vehicle. I called the Uhaul number that says 24/7 and was on hold for 19 mins when a recording came on and said they were having technical difficulties and to try again. I also have record of this call. It is now well past 12am and I'm stuck. The next day I attempted to return the truck again, after speaking to my son who said to park closer to the building and try again. (I originally parked in the spot I picked it up from last night) I pulled up close to the building and tried again while on the phone with my son. I saw a man with his dog in the grass and noticed he was saying something to me, I realized it was Michael from the day before. He yelled “you can't park there” seriously he has the worst people skills. I started to explain my ordeal about last night and he said it's because my location sharing was off. I tried to explain that no I'm very aware on how to use my phone and how scared I was being out stuck in the middle of the night and he replied it was me that 2 others returned with no issue. I ask for his name and he said I could go in the building and get his card. I insisted and he gave it to me as I left. I called and filed a complaint immediately after returning the van. I received a email showing my complaint and was notified by Candice that the Area Field Manager was off but I would hear from him after the weekend. It is Tuesday and I've heard nothing. This is the worst Customer service I've ever encountered. I was hoping to hear from someone by now and have been holding off on my review. I do not recommend this location.

gerald J.
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El cliente no dejó un comentario.

Gary F.
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El cliente no dejó un comentario.

Sarah D.
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There weren't any open spots for us to park the truck we were returning!

JESSICA L.
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El cliente no dejó un comentario.

Stephany W.
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On issue were wiper were damaged

Stephen G.
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Very clean, very helpful. The gentleman at the counter was extremely kind and respectful. Will always use this location for all my moves and recommend to all my friends and family

Alesia S.
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El cliente no dejó un comentario.

Ellen E.
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Great use of website and technology to make the rental experience easy.

Brent B.
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El cliente no dejó un comentario.

fabio B.
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El cliente no dejó un comentario.

Marianne R.
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El cliente no dejó un comentario.

BRADLEY C.
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The owner/manager is pretty rude. Does he know what he is doing? Yes but his attitude would keep me away.

jason P.
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El cliente no dejó un comentario.

James G.
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El cliente no dejó un comentario.

GUADALUPE A.
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El cliente no dejó un comentario.

Eric K.
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El cliente no dejó un comentario.

Thomas P.
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Everything was great, great service, efficient, great van, can't say enough!

LEONARD G.
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Nothing everything was great and the people were friendly and helpful

HOWARD L.
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El cliente no dejó un comentario.

ENISA C.
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El cliente no dejó un comentario.

Anthony P.
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El cliente no dejó un comentario.

diana P.
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Staff was very friendly!

BARRY P.
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Staff was very very nice.

GABRIEL H.
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The staff was very helpful and there suggestions were right on the money, thank you.

CYNTHIA N.
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Service at this location was excellent - one of the fastest U-Haul rental processes. Large selection of vehicles. Would recommend and will be using again.

Laura O.
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No improvement needed. Excellent service and exceptional people at this location.

ANTHONY P.
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El cliente no dejó un comentario.

Andrew K.
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Great staff and very helpful.

FABIO B.
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El cliente no dejó un comentario.

Thomas L.
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El cliente no dejó un comentario.

david W.
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Machine of debit or credit card run system down. But office manager able assistance very well. I'm so proud that office work with deaf customers that appreciate. Again thank you so much.

MISTY S.
Clasificación:

Helen was awesome

Christopher C.
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El cliente no dejó un comentario.

Jerry K.
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Just keep doing what you do excellent service i have used you 3 time now will always come back to this location.

ken B.
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It went flawless and smooth thanks to the rep and excellent vehicle. Thank You

Mari T.
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El cliente no dejó un comentario.

Michelle G.
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El cliente no dejó un comentario.

Jonathan E.
Clasificación:

I reserved a 10' truck and appliance dolly to be picked up after hours, however the appliance dolly was never put into the truck. This was critical for moving the washer and dryer, so an additional trip to another U-Haul location was necessary to pickup an appliance dolly. In addition to the wasted time, I was also charged for the additional mileage on the truck and required to fill the gas tank more than I originally would have.

James F.
Clasificación:

Exact equipment make, model of equipment and age. Video Review of existing damage to equipment maybe faster way to evaluate whether to add additional damage as part of inspection. Image capture of fuel mileage and overall conditions maybe helpful too. Other than that I was very happy with the rental process.

Carrie F.
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El cliente no dejó un comentario.

Orlando M.
Clasificación:

With all the requirements, emails, confirmations I thought I was renting a BMW 7 series

Eric H.
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The truck given to me was on its last leg. The most rickety truck I've ever driven. And once I got it to my home the truck wouldn't start again and I was stranded for awhile until I got it to start again. Problem was in the shifter linkage. Guy still charged me $120. Worst service ever

Mila S.
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El cliente no dejó un comentario.

Marion C.
Clasificación:

Nothing. It was perfect From start to finish

Cody L.
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I had unused boxes that were not accepted at this location. I was told that "neighborhood facilities" do not buy back boxes; only UHaul distributors and stores would. It was difficult to find a UHaul store or facility that would buy back these boxes.

Jeff S.
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El cliente no dejó un comentario.

Mark H.
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Very professional

Kristi B.
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I have been doing business with Michael since 2011. Everyone was very helpful and they are folks I trust and have always been able to count on!

Peter S.
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Need better signage to find the office.

Shelli N.
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El cliente no dejó un comentario.

Erica C.
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Everything was great..

Brian M.
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Easy return! Thanks for everything.

Kevin T.
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El cliente no dejó un comentario.

Michael D.
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El cliente no dejó un comentario.

Ana Maria A.
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El cliente no dejó un comentario.

Michael C.
Clasificación:

Just unhappy about having to sit for four hours along interstate!

Eddie M.
Clasificación:

We have already documented our experience at this location. We had never experienced any issues with U-haul in the past. This time was a nightmare. From the rental to the poor instructions to the app and the website to the customer service people on the phone, both English and Spanish. Until finally we dealt with an awesome person at corporate who transferred the call to someone in customer service at that level, and they were both marvelous. But, something I'd broken in between.

Ronald N.
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Everything was quick, easy, and professional. Thank you

Steven K.
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El cliente no dejó un comentario.

Gerald H.
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El cliente no dejó un comentario.

Rainbow Y.
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Excellent customer service and rental process was a breeze! I will definitely rent from this location in the future!

Theresa A.
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El cliente no dejó un comentario.

William F.
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El cliente no dejó un comentario.

michael C.
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El cliente no dejó un comentario.

Vanessa H.
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find an easier way for our drop-off service my phone died in the middle of dropping off threw the app and I got charged a $39 fee ??

David B.
Clasificación:

Friendly, responsive staff. Made process easy.

Randall R.
Clasificación:

I tried online pickup before opening hours. Online was a total joke. Spent 45 minutes on the phone trying to get help but couldn't get any. The dealer finally opened and they had me in the truck in under 10 minutes, the dealer was awesome but U-Haul actually sucked

Valerie S.
Clasificación:

I thought I lost my keys and the location referred me to Roadside assistance who never answered my calls. Thankfully I was able to find the keys and ended up not needing them. Please coordinate with corporate to ensure that there is better assistance with this since losing a key is a real thing that could happen.

Jeffrey H. | Reservation |
Clasificación:

Manager showed me several choices and helped me pick the right size storage unit.

Daryll A. | Reservation |
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Spacious and easy access. Secure with good lighting.

Gail Ann M. | Reservation |
Clasificación:

This is the 3rd time I have used Whitney storage. As in the past, Helen and Mike were professional and knowledgeable. The site is ultra clean,well maintained, and fully secure. The monthly fee

honey b. | Reservation |
Clasificación:

The staff was helpful and quick

Karrie S. | Reservation |
Clasificación:

It was an amazing experience with the people at Whitney! They were more helpful than I could have possibly hoped and went over and above my expectations. I'd write more if I could. Thanks guys!

William D. | Reservation |
Clasificación:

Clean facility, easy to access and priced well.

Jason M. | Reservation |
Clasificación:

Ok

Kelly C. | Reservation |
Clasificación:

Helen is the absolute best!!!!!!

MARC W. | Reservation |
Clasificación:

Everything went smoothly. I have used this facility before without any problems.

stephanie s. | Reservation |
Clasificación:

Its a nice place and the people are nice

Thomas B. | Reservation |
Clasificación:

I did not use this storage facility due to not participating in the first month free rental of storage. I moved from Illinois to florida and every cent counts.

BENNY A. | Overall Experience |
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Very satisfied with the staff and competitively priced. Looking forward to using again.

Richard B. | Reservation |
Clasificación:

Very helpful

Lawence F. | Overall Experience |
Clasificación:

.

Lisa B. | Reservation |
Clasificación:

I was unable to use the storage facility as it was too small for me needs

Kimberly M. | Reservation |
Clasificación:

I can honestly only tell you the hours on the internet are not the actually hours of operation ( someone on site) I tried to move in on a Sunday at 3 only to find out they leave at noon. Went to PubS

beth p. | Overall Experience |
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A great facility. Everyone was very friendly and very helpful the storage unit was very clean

MONIKA K. | Overall Experience |
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Kept complaining about the rodent problem, was always told it was being taken care of. Got air conditioned unit to keep my grandma furniture safe. Several boxes were ruined and the couches had holes!

Delmer P. | Overall Experience |
Clasificación:

Very pleasant storage.

Rory T. | Overall Experience |
Clasificación:

My wife and I have use your facility over the years on several occasions and would do so again without hesitation.

PAUL T. | Overall Experience |
Clasificación:

Very clean facility, easily accessed and would definitely use again.

SHERI S. | Overall Experience |
Clasificación:

The manager, Mike was very helpful.

MITCHELL Z. | Overall Experience |
Clasificación:

great place will use it again

DALE M. | Reservation |
Clasificación:

TOOK VERY LITTLE TIME TO GET SET UP THE DEAL. I WILL RECOM WITNEY 19 SELF STORAGE FOR THERE GREAT SERVICE.

Christopher K. | Overall Experience |
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Everyone there was extremely friendly and accommodating. I would highly recommend Whitney 19 for your storage needs. I usually do not recommend many places I have used but they are an exception

LEE C. | Overall Experience |
Clasificación:

Everything was great

Michelle D. | Reservation |
Clasificación:

Did not get the unit

Leonila S. | Reservation |
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The space was clean a ready for me and allow me to access storage with no problem. Thank you for your help Helen and Michael... Regards, Dave S./ leonilas S.

Christopher K. | Reservation |
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Everyone I dealtwith is absolutely great, very helpful, friendly and welcoming. Storage units are great, secure, climate controlled. Wuld highly reccomend,

ANTHONY H. | Overall Experience |
Clasificación:

The Manager there is a total jerk, I don’t know who he thinks he is our what kind of people he is used to dealing with but his people skills and ability to talk to customers is why I moved

John S. | Reservation |
Clasificación:

They went above and beyond. I forgot my keys at the hotel to the car that I towed, one of the facility employees took me to get them to prevent me having to take truck.

MARLON S. | Overall Experience |
Clasificación:

Excellent staff and location. Clean facility

ANTONIO A. | Overall Experience |
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I just want to say the staff mike and Hellen are awespme. They are always willing to help and profesional.

TIMOTHY S. | Overall Experience |
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Very satisfied with this facility. I rented 2 large units to temporarily hold all my house possessions while we moved from 1 house to another.

Willy C. | Reservation |
Clasificación:

Friendly staff, clean facilities

HARVEY S. | Overall Experience |
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Very nice. Reasonably priced. Safe. We still have one and will have for a while. Thank ypu. Harvey Pete Steele

Audrye A. | Reservation |
Clasificación:

Unit was clean, building was easy to maneuver through, seems very secure.

YASHEKA L. | Reservation |
Clasificación:

It was good

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