On 9/30/2021, I rented a Uhaul from the Whitefield location for 2days. When placing the order, I was told we just needed to pick up the uhaul. After driving to Fort Worth, we were supposed to go to Athens, TX and drop off the Uhaul there. That job in Athens got moved to a new location so we returned the Uhaul to Garland, TX rather than the original plan of dropping it off in Athens , TX. Prior to dropping it off, I called Uhaul and was told we wouldn't be charged extra for dropping at a different location. ONCE I VIEWED MY STATEMENT, I NOTICED I WAS CHARGED A $200 CLEANING FEE. THIS UHAUL WAS CLEANER WHEN WE DROPPED IT OFF THAN WHEN I PICKED IT UP. The day after we returned the uhaul, I received a voice mail (which I actually just listened to today) from Chedrick stating that we had stolen the Uhaul (even though I have a contract from uhaul with the same dates). I called Chedrick today & it went straight to his voice mail. I left a message but still haven't heard back, 4 hours later. After this, I called Uhaul in Garland to ask why we were charged this cleaning fee. I was told we were charged this because we dropped it at a different location. I explained to the lady what I was told by uhaul when I called and she said I would need to call the district manager, who again is Chedrick. I called him again, but again straight to voice mail. So in meantime, this morning, I reserved another Uhaul from the Eufaula location. Once there, I was told we would need to do online check in, which wasn't showing to be available. I called the customer service number and was told we could no longer do business with Uhaul because of the stolen trailer. I explained the situation AGAIN to this gentleman... he said I needed to contact the general manager, Chedrick. I told him I had already tried contacting him and gotten no response. I was then given the General Manager's name & phone number (Ken Cunningham). Prior to calling him, I decided I'd call the Whitefield location to see what they had to say. The girl I spoke to was shocked and said she'd contact another person who works there and they'd get back to me. She did also confirm their location has NO ONLINE CHECK IN. Waiting for a call back. A pretty sad situation considering that we rent uhaul trailers 5 to 10 times a year to deliver cabinets!!!!Trena S.
Customer Reviews for Whitefield Convenience Store
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Clone Caroline Underwood and put her at all of your locations. She's the best!BRAD M.
El cliente no dejó un comentario.MIRKO A.
El cliente no dejó un comentario.JASMINE G.
El cliente no dejó un comentario.JERRAD B.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.ROY S.
Nothing the customer service was outstanding and she went above and beyound in opening for me to rent the truck I highly reccomend this u-haul facility in Whitefield Oklahoma. I give them a 5+ star ratingROSIE S.
El cliente no dejó un comentario.Jennifer P.
El cliente no dejó un comentario.PEGGY D.
El cliente no dejó un comentario.Margo S.
They were supposed to be open till 7pm but we're closed. Key drop box was not in a good location. After an hour or more finally after several calls and being transferred to other people I actually got to speak with a person that was all about customer service. The truck was great trailer was great pickup was hassle freeâ€¦Drop off was a nightmare.Jeffrey K.
El cliente no dejó un comentario.JAMES T.
El cliente no dejó un comentario.Brandon A.
Easy drop off some miscommunication about where to drop off trailer,,other that that every ting was great!!DAVID H.
El cliente no dejó un comentario.Maranda B.
I was not satisfied with the overall experience of renting this time. I was notified at 6pm the night before pickup that I would have to drive 36 miles to pick up the uhaul. This was completely out of the way and I had to reschedule movers Very inconvenient. The store where I picked it up was ok just completely out of the way I have rented several times from uhaul and never had this happen The rep I spoke with on the phone was very rude and unprofessional. The location where I was supposed to pick up the uhaul had a truck sitting there all weekend even though it was a larger truck I was never even asked if changing the size of my truck could be an option just told I would have to drive 36 miles to pick up one. So very disappointedTERRI C.
El cliente no dejó un comentario.TIMOTHY H.
Great customer service!RONALD B.
I originally tried to pick up a uhaul at Trammel's in krebs, ok. They didn't have the correct size needed so they sent me 35 miles to the Whitefield location. It would have been nice to have a rental available in a bigger population rather than drive to the middle of nowhere to pick up what I needed.ANGELA C.
El cliente no dejó un comentario.Don M.
El cliente no dejó un comentario.MARCUS T.
El cliente no dejó un comentario.AMY B.
I completed all of the necessary Driver's License steps etc before going and upon arrival had to revive the info as the system didn't take the info. Not a problem of the U-Haul rental location but that of the online application. Please fix as when it works, it's great and quick.Steven S.
El cliente no dejó un comentario.Anthony W.
El cliente no dejó un comentario.Diana B.
Nobody there. No email contact prior to Sunday. Dropbox was hard to find. To fill van was 7 miles away.Ron H.
No one at location. Called number provided on paperwork and no answer after 5 tries. I waited over an hour before customer service to finally tell me to check it in online. Horrible experience.JEFFERY R.
El cliente no dejó un comentario.DONALD B.
El cliente no dejó un comentario.PATRICIA M.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.RONALD B.
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.DENICE M.
Very helpful staff. Got us in and out quickly and answered all of our questions knowledgeably.Kenneth F.
El cliente no dejó un comentario.lilly M.
El cliente no dejó un comentario.KIRK M.
El cliente no dejó un comentario.Ryan B.
El cliente no dejó un comentario.Allen G.
El cliente no dejó un comentario.Kimberly J.
El cliente no dejó un comentario.JUSTIN C.
Their prices are very reasonable and they carry various sizes and quantity of equipment . I was surprised by the whole place because it's located in such a small town.and to top it all off it was fast and friendly service. I will definitely use them again when needed. And i will definitely recommend them to any an all friends,family,even strangers.Stephanie B.
This was a unique experience in that the Uhaul staff were ready for my early arrival at 6 AM and were very knowledgeable in getting my reservation updated for one day early. They even provided enagaging local conversation and really great coffee. Will definitely use them in the future for my towing/moving needs.KENNETH S.
Drop off box is hard to find in the dark.John V.
No changesTOMMY C.
El cliente no dejó un comentario.Micheal D.
El cliente no dejó un comentario.Hershel W.
El cliente no dejó un comentario.MICHAEL EDWIN A.
The only problem I had was the door of the box trailer would not stayed closed because the lock shook lose until I put a bungy cord on it to hold the handle down in the bracket. I would rent another trailer or truck from the Whitefield Store if I needed one.Delmar H.
El cliente no dejó un comentario.Dirk W.
El cliente no dejó un comentario.Deneen H.
El cliente no dejó un comentario.Curtis C.
Very friendly lady.Michael J.
El cliente no dejó un comentario.JOHNNY M.
El cliente no dejó un comentario.Janna B.
El cliente no dejó un comentario.PATRICK P.
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.Cory A.
Drop off was quick and easywilliam P.
El cliente no dejó un comentario.William O.
El cliente no dejó un comentario.Blake P.
El cliente no dejó un comentario.Thurman I.
El cliente no dejó un comentario.debarea E.
Everything was fine and courteousLeonard W.
There is no improvement needed, I am a very satisfied customer, and I will be doing business with UHaul again, I recommend UHaul to everyone!Toby D.
El cliente no dejó un comentario.Zane B.
The people there were not very helpful when it came to checking out the truck to make sure there was no problems with it they didn't even go out to the truck when I had questions about the condition of it.Jodi B.
El cliente no dejó un comentario.Charles B.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.Dakota P.
El cliente no dejó un comentario.William G.
El cliente no dejó un comentario.Debra K.
El cliente no dejó un comentario.TERESA E.
El cliente no dejó un comentario.April B.
El cliente no dejó un comentario.kathryn L.
I had to help the lady through the process took at least 45 minutes to get the truck. I personally went to each truck looking for the equipment I needed. This was very frustrating.DONALD B.