Angie was wonderful with whom to do business. She heard what I needed and made sure I got those needs met. The process was efficient and pleasant. Thank you, Angie! Thank you, U-Haul!
Carol G
Customer Reviews for White Way Tire & Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was great @ all locations! Appreciate you! GIL CREDEUR
Gil CAttentive, prompt and courteous. The $50 issue did not appear to be their fault.
JOHN CNothing
Sereta SFree rental free loading and unloading smother roads and free beer !
clayton cGreat customer service!
Matthew HAngie was awesome can't get better than her.
Bobby SI made my reservation online and when I got to the u-haul store she tried to tell me I have to keep the u-haul overnight. I tried to explain I was leaving to Michigan in my car in 6 hours. This is the same thing she did over a year ago when I had rented a uhaul she told me I couldn't bring it back till tomorrow and I had Already had the u-haul for 2 days. I had to leave the u-haul store and call the 1 800 customer service to fix things. Not fixed yet got there and there's 2 different prices I was told one price on the phone and when I got to the u-haul store I received another price. i had 2 men at 20 an hour standing around for 45 minutes because uhaul cant deliver my contracted time or price. Last year I had 3 guys at 20 an hour standing around for 5 hours. Always should expect problems and delays. Dont rent uhajls from Calico Rock Arkansas Uhaul because she tries to force customers into keeping the trucks overnight regardless of the customers needs.
Gina YI returned after only using truck for 8 hrs on 24 hr rental and was over charged! For sapose turn in late after I contact and reported issue!!
Jennifer RWhiteway provided an excellent experience.
Connie BHorrible company, Horrible equipment
RODNEY JThese people were so friendly and had us on the road within 15 minutes of arrival!!! Five star service out of 5 stars!!!
Krista BVery nice people, excellent and speedy service
debbie balways very friendly service its a pleasure renting from this location
Robert Mi dont think that you need to improve anything the rental was fine and the service was excellent
Robert MI'm very satisfied with White Way Tire & Lube!
BARRY WEverything was great!
Lisa DThe lady here is always very nice to deal with. Makes us feel glad we are moving to that area.
Wilda NBecause of a computer issue on your side my order was messed up.
Eva TGreat job
james cThis equipment had a seal that allowed water to get into the trailer causing some items to get wet and making the floor trecherous for unloading. I don't think the provider could have known it. I notified the drop off provider and hopefully it was fixed for the next person. Otherwise, all went well with the rental. It was easy to haul.
Connie BI want to comment on U-Haul in general. I would say it is not right for U-Haul to automatically charge me for 2 days based on a 308 mile trip. I picked up the auto transport trailer Saturday morning and was at my destination by Saturday evening. I should only have been charged for 1 day. Hats off to U-Haul for gouging the working man.
Matt Fno problems everyone was very helpful
DOUG MI reserved the trailer in advance. When I arrived the agent was checking out another customer. When it was my turn she had all my paperwork ready and only needed a few questions answered by me and my credit card. The transaction was smooth and professional
SUSAN DOn March 26, 2015 received a call to confirm my reservation from Uhaul. My destination of pick up was unavailable and i was booked at another Uhaul location in Calico Rock that is an extra 30 minute drive for my pick up. The next day on March 27, 2015 Uhaul left a message for me that i would have to pick up the Uhaul in yet another city MT. View that was an extra hour drive from the previous city. Uhaul said that i would be compensated by a 15% discount for travailing to this location. I called back that day to speak with Misty/Missy about this change and she told me i was still picking up in the previously booked destination Calico Rock and would still receive a 15% discount for the inconvenience. A few minutes later i got a call back from the same lady saying that i had to go to Mt. View to pick up the Uhaul. I told her that i was on a time constraint and that this would not be possible as i was going to loose 3 plus hours out of my day. She told me that because i would not switch to this other city MT. View that i would not get the 15% discount event though she had promised it to me and that she was sending me to another city to try and put business into this new location. Having no other choice i said OK and that i will pick up at Calico Rock as i couldn't afford to loose 3 plus hours out of my day. when i arrived to Calico rock on March 28 2015 to pick up the Uhaul the lady there was very slow and in no hurry to get things going so i could get my Uhaul ready to leave. it took 45 minuets to get the Uhaul and trailer ready to go and i was the only one there to pick up a Uhaul. before i left I reminded the lady i reserved a appliance dolly also on line. When i got to my house with the Uhaul and got ready to load up i noticed i had not received the dolly on the truck. I had to drive back to the store to pick up the dolly. When i got to the store they had no appliance dolly's only furniture dolly's. I was given a furniture dolly to move all my things with and wasn't compensated for the difference in price. I don't think i will EVER use Uhaul again after my horrific experience.
SCOTT BThey went out of their way to get us in the truck we rented. They were closed for the holidays but opened just so we could get our truck and get us on the road. Fantastic new U-Haul dealers!!!
TRUDY S