Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A bigger U-Haul sign outside the premises would be helpful. When I returned the Moving Van and Car Carrier, I did not know where to park the vehicle. When towing a car carrier, you need to be careful so that you don't turn down a dead-end street or end up having to back up a trailer.
ALAN D
Rating:
5.0
Customer did not leave a comment.
Sharon C
Rating:
5.0
Danny was a Great help in every way possible. He was always there to help. He answered all my questions and even helped my sister with her rental as well. Excellent service and so very friendly. Thank You, Danny!
Mary G
Rating:
5.0
Customer did not leave a comment.
Larry M
Rating:
3.0
Customer did not leave a comment.
Amber S
Rating:
5.0
Customer did not leave a comment.
HAROLD C
Rating:
5.0
Great! Fast service and friendly people. We will rent here again.
Kristi C
Rating:
5.0
Customer did not leave a comment.
Jose C
Rating:
5.0
Both are wonderful helpful Uhaul providers.
Jerry R
Rating:
5.0
Personnel at White’s are very helpful.
james h
Rating:
5.0
Customer did not leave a comment.
Omar D
Rating:
5.0
Very easy return.
Gregory C
Rating:
4.0
Customer did not leave a comment.
david r
Rating:
4.0
Customer did not leave a comment.
Rosa O
Rating:
5.0
Place jacks on the trailers . Hitch area is to heavy
Lauro V
Rating:
5.0
Customer did not leave a comment.
RODNEY R
Rating:
5.0
Customer did not leave a comment.
David K
Rating:
1.0
Customer did not leave a comment.
Veronica C
Rating:
5.0
Customer did not leave a comment.
Ken C
Rating:
4.0
Things went well. The staff were excellent. The trailer was in good condition. All lights worked. The only negative item was that the trailer had not been swept out. There were a lot of medal filings and small debris on the floor. Minor item. I would definitely use this location again.
elrite w
Rating:
5.0
Honestly nothing 👍
Robert A
Rating:
5.0
Totally satisfied!
james h
Rating:
5.0
Customer did not leave a comment.
James B
Rating:
5.0
Customer did not leave a comment.
Morris M
Rating:
5.0
Customer did not leave a comment.
Stephen M
Rating:
5.0
Great staff
Tracey K
Rating:
5.0
Customer did not leave a comment.
James H
Rating:
5.0
Great customer service!
Tracey K
Rating:
5.0
Pick up location needs friendliest staffing and better service,
Cervando S
Rating:
3.0
Better lighting
Irma R
Rating:
5.0
Customer did not leave a comment.
Stephen M
Rating:
5.0
Friendly helpful staff, great equipment
Brian B
Rating:
5.0
just fine
derrick w
Rating:
1.0
No customer service skills , dude thought he that it was a request and not his job.
Nick E
Rating:
5.0
Customer did not leave a comment.
richard c
Rating:
4.0
Customer did not leave a comment.
Kurt F
Rating:
5.0
Customer did not leave a comment.
DELMAR P
Rating:
5.0
Customer did not leave a comment.
Mark G
Rating:
5.0
Great customer service!
robert v
Rating:
5.0
Customer did not leave a comment.
NITA C
Rating:
4.0
Customer did not leave a comment.
JEANNE H
Rating:
3.0
Customer did not leave a comment.
JOYCE S
Rating:
5.0
Customer did not leave a comment.
Glenn H
Rating:
5.0
Customer did not leave a comment.
Hans O
Rating:
5.0
Customer did not leave a comment.
MYRON F
Rating:
5.0
Customer did not leave a comment.
Troy W
Rating:
5.0
Customer did not leave a comment.
Mark B
Rating:
3.0
Customer did not leave a comment.
John K
Rating:
5.0
Customer did not leave a comment.
Don H
Rating:
5.0
Best place ever
kenneth C
Rating:
5.0
Really good bunch of boys I use them all the time for building materials.
Brent B
Rating:
3.0
Customer did not leave a comment.
Ashley S
Rating:
4.0
Customer did not leave a comment.
michael B
Rating:
5.0
Customer did not leave a comment.
Erika E
Rating:
5.0
Customer did not leave a comment.
Wil E
Rating:
5.0
Customer did not leave a comment.
earl j
Rating:
1.0
I was 2 hrs late and they charged me for a who;e day
will not use u-haul again
JOHN K
Rating:
2.0
Customer did not leave a comment.
orlyn r
Rating:
4.0
Customer did not leave a comment.
elizabeth s
Rating:
5.0
was easy to reserve at the counter. They made the connection to my vehicle so was an easy transaction.
Mike F
Rating:
5.0
Very helpful guys working there.
Josue E
Rating:
2.0
They were very rude and didn’t even acknowledge we were there for their business.
We will be renting a uhaul again in the Port Isabel area, but will not return to this location.
Stephanie B
Rating:
3.0
Customer did not leave a comment.
jeffery d
Rating:
5.0
Very grateful for the amazing service from this location. Equipment was as promised. Easy pickup and drop off.
Stacy W
Rating:
4.0
Customer did not leave a comment.
David H
Rating:
5.0
Customer did not leave a comment.
JOHN H
Rating:
5.0
The inside windshield was dirty; It is important to clean this also. The rest of the truck was very clean. The truck was easy to drive.
raymond D
Rating:
5.0
Customer did not leave a comment.
STEPHEN F
Rating:
5.0
Great place. Use White's.
kenneth C
Rating:
5.0
Very friendly and nice staff.
NILDA C
Rating:
4.0
Everything went well with the pickup of equipment.
RICHARD L
Rating:
5.0
Customer did not leave a comment.
Casey B
Rating:
4.0
Pleasant helpful people. Good experience
John H
Rating:
4.0
Great Customer Service and very knowledgeable.
RICHARD L
Rating:
1.0
The rental employee struggled with the rental agreement for approximately 25 minutes.
Obviously needs training.
MARSHALL R
Rating:
5.0
Customer did not leave a comment.
KATHRYN M
Rating:
5.0
Pick up and turn in of the 20" U-Haul Truck was relatively quick and very easy. Thank you Josh!
dana a
Rating:
3.0
I don’t feel it was this locations fault more of a fault of uhaul, but I had reserved a 26 ft truck and was given a 20ft truck with no notice of change. No email no phone call or any type of communication as to why my reservation would have changed. Upon filling the 20ft truck and running out of room I had to rent another I haul trailer to accommodate. 1800 uhaul at the time, didn’t take responsibility for there mishap and I had to pay for a second trailer rental. It took me four days of calling to get a resolution for this. So yes it has since been corrected but no with out more frustration and chaos. It just seems if your going to change a reservation your company should send some type of notice so your customer can make additional arrangement ahead of time. Moving isn’t the highlight of anyone life let’s face it but having uhaul complicated it every step of the way didn’t make it any better.