When I pulled into this location after making a 2000 mile drive. There was an employee named Angelo that was on the lot. He seen us and came straight to us. He was very kind and helped unhooked the trailer. He was giving us information about the area. He then lead me to the office where I spoke with Amy who was a great help as well.
Seth C
Customer Reviews for Whistler Towing & Truck Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome as always
CHRIS HFriendliest and most helpful group around
VICKIE MThis is the friendliest, most efficient and helpful Uhaul people we have ever used!
VICKIE MGreat people as always.
Scott JThe front desk lady was super nice and polite also The guy helping us at this location was awesome! I wish I could remember his name. He was super informative hooked up our uhaul trailer and chatted with us about how to be safe while hauling our things and actually took time to wish us well on our trip and to be careful. 10/10 recommend this location for anyone needing to get a uhaul.
Alicia SI very much appreciate the nice and friendly folks that work at this location. They help folks that show up 4 minutes before closing time so that we customers can get our important and timely projects done and completed as early as we can. Kudos to all that work here. You rock!
Edilbert MI had an issue and they went out of their way to make sure I was safe.
Carolyn BRepeat customer
MARK NThe facility was closed when we dropped off the truck, but the manager called the day before to explain where to leave the key in case we arrived after business hours. The location was excellent: easy to drive into, plenty of parking, and an easy drive back to the Interstate.
Robert PFantastic!! Super quick and easy and the truck was exactly what we needed!
stephanie AVery nice people.
James KTrailer lighting was an issue, but once discovered a tech was quickly assigned to resolve the issue. It was discovered the issue was a going to take a period of time to resolve so another trailer was given to me and it worked out fine. Whistler did a good job resolving issues that accompany those day to day incidents. on the other end of my trip, I could not get the app to accept photos for my early bird drop off, U-Hual needs to work on the app, not the first time I have had issues with it.
Marc RAmy made it so easy to rent. Ken hooked it up with expertise. Will definitely rent from them again
Scott JAimee was very helpful with setting up my return, and a young man helped by disconnecting the dolly from my RV.
Sandra WThe key would not fit in the drop box.
Tracy GNone. The folks at Whistlers made it all smooth and friendly.
Weldon KExcellent customer service.
Carrie JKena was very professional and helpful. Her communication and made the rental go very smoothly.
Carrie JI couldn’t tell I was even pulling f the trailer. 778 miles!
sandy cI rented a U-Haul to move from Bozeman MT to Shakopee MN. They gave me a new truck with low milage, very good tires and very nice ride. Thanks, as the weather was blizzard conditions driving through North Dakota. 5 star rating by U Haul. Thanks Patrick Close
Patrick CVery professional and helpful staff.
Carrie JMy trip was postponed by Uhaul for 1 week. I was strong along one day at a time for 7 days. Bad Service in every manner. The truck was dirty and uncomfortable to drive without basics like a USB port for phones.
STEPHEN BWhistler has always been great. When I showed up after dark to return my trailer the guys who were just getting off their shift, offered to unhook the trailer for me.
Heather BVery Cordial and helpful.
Bud AEverything that needed to be done ,was
MARK NThe lady who checked me in, and the young man who helped me set up there trailer were both amazing. Very polite friendly and professional.
PATRICK MPicking up the equipment went OK; however, the trailer that was assigned to me was partially blocked by another Uhaul truck, preventing hookup to my vehicle. That particular trailer was also covered in black grime, was very old, and was missing several running lights. The male employee offered to get a skid steer to move the trailer to a better position for hitching, but I told him I preferred the other cleaner trailer anyway, which was much more easily accessible, and it had running lights and looked newer and in much better condition. The male employee said I was not allowed to switch trailers, and he went off to get the skid steer. I called Kenna in the office at this location to explain that the other trailer was much older and beat up and it was missing running lights, and I preferred the newer trailer because it had running lights which I needed for night time towing and was in much better condition. She said it was available and involved a simple two second switch on the computer, and she switched the equipment and was very polite about it. The male employee returned and was annoyed about going to get the skid steer while I switched trailers with Kenna. However, in brutal cold temperatures (5 degrees), he hooked up the newer trailer to my vehicle professionally and efficiently and did a great job. However, upon using the trailer that evening, the interior had not been swept out or mopped clean (as is normal other Uhaul locations). There were small amounts of sand leaves and grime on the floor of the interior of the trailer. Upon return the next day, I arrived 3 hours before my scheduled Uhaul equipment return time, and the same male employee from the previous day was right where I needed to park and unhitch. He did not greet me or offer to unhitch the the uhaul trailer and walked away. I went into the office, and that same male employee was also in there with Kenna. Kenna was polite acknowledged my return verbally, and supposedly checked my trailer in as returned and confirmed my email address so that I would receive a final receipt, and she said I was all set. She indicated the male employee (I can’t remember his name) would unhitch the trailer and I could be on my way. The male employee made a very sarcastic remark about having to get the skid steer while I switched trailers on him the previous day. Nevertheless, we walked out of the office together, and I gave the same male employee $10 as a thank you for hitching the Uhaul the previous day in such cold temperatures, and for the work of unhitching me. He took the $10 put it in his pocket and said thanks. He was professional and efficient and completed the job perfectly. I have used other Uhaul dealers many times in the same area over many years, and normally you receive an email receipt with a final bill within minutes of returning the Uhaul equipment. Two hours went by, and I never received a receipt. So I called Kenna because this location closes at 5PM, and they are closed over the weekend, and so I was concerned that I might be billed for the entire weekend, if I had not been properly closed out. Kenna explained that the man who had helped me had not checked me out yet because he was busy with other tasks, but she assured me that he would check me out of the system soon, and that I would receive a final email receipt and closeout by 5PM at the latest. Well, by 5:30 PM, I had not received any receipt, and my account still did not show that I had returned the Uhaul trailer, and the office for this location was now closed for the weekend. I called Uhaul and the representative confirmed the equipment had not been completely checked in and closed out yet but that it definitely would be. I did not want to take any chances, so I asked for a supervisor; and I just happened to be connected with Mike Gaines, area field manager. Mr. Gaines was professional, responsive, and efficient, and he apologized for any inconvenience and explained there was nothing to worry about and he proceeded to close the rental without additional charges and I immediately received my email receipt.
Charles TStaff unhooked me. I didnt have to do anything except back trailer into place.
Gerald SI got there on a weekend they were closed I just dropped it off had bought the extended insurance and forget it until now Bob
ROBERT DOutstanding service!
Matt SI made my reservation for the 26 ft truck approximately 3 to 4 weeks ahead of my pickup date I had secured a plane ticket to fly back to Bozeman Montana to pick it up got there and with two days notice they told me there was no trucks available I also had movers coming in that next day I was told I had to go to Livingston approximately 30 miles away to pick up another U-Haul at after 4:30 when a customer was returning it went over no truck had to go back to Bozeman come back the next day to pick up the truck after the customer brought it back extremely extremely frustrating only received a $50 consideration I think that U-Haul needs to review their policy on how soon you need to get a hold of customers before they move
Hal RDon’t take reservations unless truck is available. I reserved for Bozeman but had to pick up in Livingston!
Glen RMake sure trailer lights are operating properly before renting out. I went through light check with the employee but two blocks away when I hit my brakes it set off a dash warning. Right brake/tail/hazard was not operating.
Cameo AFriendly professional team provided great customer service. The 26’ truck and car trailer were in great shape.
dave tKen did a nice&friendly man.
Carol AAbsolutely amazing!! Will be doing way more biz w/ this location & night/day difference compared to Bozeman Uhual
Ryan CThese guys were AWESOME !
MICHELLE JEfficient and helpful First class operation
DONALDRICHARD LI’ve dealt with many U-Haul dealers over the years - these guys are the best!!
Dick SNot sure. Excellent customer service.
Brian EAgain, everyone was help and pleasant. They asked about my truck during the trip and it's performance. In today's fast paced world, they actually care about our experience. Nice!
George J