Customer Reviews for Whimsical Emporium Barrie
(U-Haul Neighborhood Dealer)

2,004 reviews

484 Essa Rd   Barrie, ON L4N9E5

(705) 728-6170

Office Hours

  • Mon-Wed: 9 am–4 pm
  • Thur-Fri: 9 am–7 pm
  • Sat: 8:30 am–6 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/28/2024: 8:00 am - 7:00 pm
  • 3/29/2024: 9:00 am - 12:00 pm
  • 4/1/2024: 9:00 am - 12:00 pm
  • 4/2/2024: 8:00 am - 4:00 pm
  • 4/3/2024: 8:00 am - 4:00 pm
  • 4/4/2024: 8:00 am - 7:00 pm
  • 4/5/2024: 8:00 am - 7:00 pm

Show All Hours

Services at this Location:

Contact Us

(705) 728-6170

484 Essa Rd
Barrie, ON L4N9E5

Services at this Location:

Office Hours

  • Mon-Wed: 9 am–4 pm
  • Thur-Fri: 9 am–7 pm
  • Sat: 8:30 am–6 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/28/2024: 8:00 am - 7:00 pm
  • 3/29/2024: 9:00 am - 12:00 pm
  • 4/1/2024: 9:00 am - 12:00 pm
  • 4/2/2024: 8:00 am - 4:00 pm
  • 4/3/2024: 8:00 am - 4:00 pm
  • 4/4/2024: 8:00 am - 7:00 pm
  • 4/5/2024: 8:00 am - 7:00 pm

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Renju Kalarickal 
Rating:
5.0

I'm not sure there's anything. Very helpful, helped me figure out a better way to make my move, arranged all equipment in the right places at the right time. I will and have been recommending this location to friends

Robert SKINNER 
Rating:
5.0

Customer did not leave a comment.

DAVID WILLIAMS 
Rating:
2.0

Customer did not leave a comment.

BRIAN MCLEOD 
Rating:
5.0

Customer did not leave a comment.

Tyler Mccue 
Rating:
4.0

Customer did not leave a comment.

WILLIAM HUMPHRIES 
Rating:
5.0

Very easy to book and receive truck. Very reasonable rates Thank you!

Tom Medlyn 
Rating:
5.0

Customer did not leave a comment.

DANNA POWELL 
Rating:
5.0

Customer did not leave a comment.

Jeff McLeod 
Rating:
5.0

Customer did not leave a comment.

Joanne Segal 
Rating:
4.0

Exceptional lady who checked us in and also the fellow who hooked us up! Give them both a raise Return experience with different woman not so much

PETER FRUEH 
Rating:
5.0

6x12 that I rented requires a tongue jack too heavy or bring 2 people

Neshan Boyajian 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SOBOLEV 
Rating:
5.0

Customer did not leave a comment.

Evan Phillips 
Rating:
4.0

They were great at this location and even came out to check that my connections, were safe!

William Heck 
Rating:
5.0

Customer did not leave a comment.

philip shantz 
Rating:
5.0

Whimsical Emporium is pro, period!

Ryan Duffie 
Rating:
4.0

Walk your customer to the truck rented

Paul Gurnick 
Rating:
4.0

Customer did not leave a comment.

Bruce Walker 
Rating:
1.0

Proper trailer maintenance. Trailer axle came off trailer. 26 hour delay to get replacement and was going to be charged another day usage.

Robert Thompson 
Rating:
3.0

Customer did not leave a comment.

John Goodman 
Rating:
3.0

Got called the day before telling me had to drive another 30 mins to pick up the vehicle at a different location with no extras given or anything as that wasn’t my fault and altered a few things that day for me

Lucas Batista 
Rating:
5.0

It was the beginning of the month and very busy for rentals, but the staff were very efficient and friendly. I have used this location numerous times, and have always had a positive experience.

Brad Kane 
Rating:
5.0

Customer did not leave a comment.

richard amankwah 
Rating:
5.0

Maintain the level of service.

Robert Gallant 
Rating:
4.0

Was a quick in and out without having a reservation

Robert Davis 
Rating:
4.0

For this location I don’t see any improvements I could recommend. Everything went smoothly efficiently, it was all easily and quickly done and I was out the door and on my way . Thank you

Scott NICHOLSON 
Rating:
5.0

This was the first time that I have rented a truck from U-Haul. Overall experience was excellent great customer service and even upgraded my vehicle at no charge. Would like to see some better promotional rates for long distance rental Other than that this location is a five star in my boooks 👍

Steve Schnier 
Rating:
5.0

I will definitely be back. I just didn't receive my receipt emails with my total amount. martyn5penetang@gmail.com

TRACY MARTYN 
Rating:
5.0

A little too time consuming with alll the questions.

Robert Bell 
Rating:
5.0

Very friendly staff highly recommend this location.

alex epshtein 
Rating:
5.0

Very professional from beginning to end, easy drop off after hours. Will definitely use their service again.

Thomas Mulrooney 
Rating:
4.0

I was told to ho0ok up a trailer that was not to be used and later told by text message to make sure I check the licence plate for a different trailer. I( showed that to the employee who offered his appology and hokked up the right trailer. The second trailer was much better and at the same price. Nice touch.

Austin Miller 
Rating:
5.0

Tammy and Cyl are very personable. They know what they're talking about and once I was in their care everything went smoothly. I'll admit I was extremely upset by the time we arrived there due to the incompetence of the other store and they were both very calm and reassuring. They're super friendly and definitely changed my mind about not using U-Haul again. Thank you ladies!

Jen Morgan 
Rating:
5.0

Customer did not leave a comment.

ALANK LEACH 
Rating:
3.0

Better customer service and maintenance in the trucks.

hasan messmar 
Rating:
5.0

Great service again

Brett Toner 
Rating:
5.0

Prompt pick up time. Friendly staff. I was a bit late returning but I had called them in advance. No extra charge. definitely use them again. I'll tell people I know.about the good service experience. Thank you.

ALANK LEACH 
Rating:
5.0

Customer did not leave a comment.

James Mcaskill 
Rating:
5.0

Very helpful. Don't change a thing.

Barbara Carlson 
Rating:
4.0

Customer did not leave a comment.

Melissa McGee 
Rating:
5.0

I have been renting at this location on occasion for several years. The equipment is dependable and the staff are friendly, helpful and knowledgeable. I highly recommend this location to all of my family and friends in the Barrie area.

James Bridge 
Rating:
2.0

Over charged for distance driven

NATHANIEL SHIPSTON 
Rating:
2.0

I have been overcharged by 45$ Car was full of roof shingles and they told me I left all this garbage there. I rented pick up truck and trailer as a combination and they charged me extra for the connecting piece. I returned car much earlier but price was never adjusted. When I come to drop off car there was no one in the office for 15 minutes. They Never pick up the phone. All parking area is not cleaned from snow and very hard to drive there. Leave alone to park pick up truck with 12’ trailer. The only I should say big thank you to the young man who helped us with attaching trailer and pick up of the truck. He was very helpful and knowledgeable. He helped us at the time of pick up.

EKATERINA TROPYNINA 
Rating:
3.0

Not enough staff took 45 minutes to drop off the trailer

Jason Cundell 
Rating:
5.0

The staff was knowledgeable and friendly. The vehicle that I rented was brand new clean and a pleasure to drive. I will definitely go back again.

hugo gomes 
Rating:
5.0

Always a good service on this location

Bruno Costa 
Rating:
5.0

Friendly, professional service

DENNIS BRADLEY 
Rating:
5.0

Customer did not leave a comment.

KHURAM CHAUDHRY 
Rating:
3.0

The trailer was full of snow when we arrived we had to ask for a shovel to remove the snow ourselves. Also one side of the running lights was not working 100% but the guy shrugged it off because the other side was working . The lady at the desk insisted we needed the app to check our trailer back in after hours. We sat in the parking lot using 2 phones trying to use the app which never wants to load and then finally decided let's try the website which also worked just fine for returning a trailer. It was just a waste of time and stress after a long day when she told us we needed to do it on the app. The website worked much better .

Amanda Sutton 
Rating:
5.0

The Whimsical Emporium Barrie Uhaul dealer is amazing! Their location is very convenient, and they return phone call promptly. Cyl, and all the people I delt with were helpful, courteous, knowledgable, efficient and made every effort possible to make the rental easy. I have finally found a uhaul dealer that I will continue to use, as this place is the best I have found! Thank you, Cyl for helping us out and ensuring that everything was seamless and pain free . I am very impressed.

Glenda Lucas 
Rating:
5.0

Whimsical Emporium is hands down the best Uhaul dealer I have ever worked with. From staff, to equipment, to communication... They are highly professional and a pure pleasure to deal with. I will not take my business elsewhere, ever.

Ryan Duffie 
Rating:
5.0

Great service. Always comes through with our rentals. Thank you Whimsical Uhaul. You're the best.

Mike Wold 
Rating:
4.0

Customer did not leave a comment.

Bruce Walker 
Rating:
5.0

Everyone u dealt with was very good! Thomas was especially helpful!!!

KENNETH FLEMING 
Rating:
5.0

Customer did not leave a comment.

James Collins 
Rating:
5.0

Customer did not leave a comment.

maria ramos 
Rating:
5.0

Customer did not leave a comment.

Lisa Hall 
Rating:
5.0

Friendly, prompt, reliable service.

DENNIS BRADLEY 
Rating:
5.0

of all the uhaul locations ive tried in Barrie this is the best

William Spencer 
Rating:
5.0

My go to place when I an in need of moving and trailer rental. Fantastic and Helpful Staffs

Vimal Kumar Karuppiah 
Rating:
5.0

Provide more fuel effective vehicle. This vehicle is gas guzzler. Or May be charge less per mile.

ASHESH THAKKAR 
Rating:
5.0

Tammy was real nice and friendly, and was helpful in assuring me that a truck would be available for pick up. Which it was. The only issue I has was when we had to drop it off, I called the number suggested and got no reply. It was after hours on new years eve, so that was expected I guess. We were looking for a big location like the one on Essa in Barrie, but there was a small sign in the window and absolutely no trucks visible, so we finally found the drop box off in the back of the building. I was then called by a rep at Hasty Martketthe next morning asking when it would be dropped off. So just a little mix up but otherwise a great experience. Thank you I will highly recommend the Service In Barrie, Essa Location. OVERALL. an A rating

JR BUTT 
Rating:
5.0

Customer did not leave a comment.

Shannon Cando 
Rating:
5.0

Trailer was missing tie down ring in front right corner

karin wotherspoon 
Rating:
5.0

Nothing

Aron Romphf 
Rating:
4.0

Customer did not leave a comment.

Rob Green 
Rating:
5.0

Customer did not leave a comment.

Joseph Melnychuk 
Rating:
5.0

Customer did not leave a comment.

Tony Tassone 
Rating:
5.0

Blessings.

ADAM PECKFORD 
Rating:
1.0

I rented a trailer and it was in very bad condition and it was shaking the entire car once i was presin brakes... and plus I got $20 charged for after hours service fees.. there was no buddy to help me and i did everything my self, then still I got charged. Very unhappy with this place..

PANAJOT HAHIS 
Rating:
5.0

Inside Cargo is not cleaned. When I opened backside dock door, that was bad surprise for me. Full of messy and dust in the steel surface. Please try clean before send it to another family.

Dharunkumar Senthilkumar 
Rating:
3.0

Customer did not leave a comment.

David McLeod 
Rating:
5.0

Always a pleasure at this location. Friendly and helpful. Highly recommend

Keith Barker 
Rating:
4.0

The counter person was very pleasant and professional. She missed telling me I would get a text for a pre check. Just an over sight I’m sure. The vans fuel was not full when I started it. I thought that would have been caught by the last customers check in. I ended up putting in over $23.00 of gas in it which was much more than I used. Overall, the office set up and the service rep was much better than the last time I used this location. I will used this location again. Good job.

Stephen Kennedy 
Rating:
5.0

The staff were terrific 👍 There was molded styrofoam packing in the truck when I picked it up. Make sure the truck is empty. I'm having to dispose of it in my garbage.

David Cooper 
Rating:
3.0

I would recommend based on location to our current home but the office was makeshift and tiny. It felt like a daycare as well due to diaper bins and toys being out. Everything UHaul related was neatly organized but tiny.

Carling Marlok 
Rating:
5.0

Customer did not leave a comment.

Martin McSweeney 
Rating:
5.0

Customer did not leave a comment.

david lawson 
Rating:
5.0

Customer did not leave a comment.

JOHN-LEO MAYO 
Rating:
3.0

Customer did not leave a comment.

Frederick M Strang 
Rating:
5.0

Whimsical Emporium is hands down, the best uhaul location, I have ever done business with. From staff to equipment. Everything is top notch consistently! Highly recommend these folks.

Ryan Duffie 
Rating:
5.0

The trailer was missing a handle on the door and a pull strap. Otherwise everything else was as expected and worked well.

ANGELOJ PAPANIA 
Rating:
5.0

Excellent service from beginning to end Tammy and the crew because of them and the experience they provided I will use u haul again

Hagop Zoulamian 
Rating:
5.0

Customer did not leave a comment.

Will Jamieson 
Rating:
5.0

Excellent service! Easy check in and staff is very helpful.

Matthew Ackerman 
Rating:
5.0

N/A

wale mabayoje 
Rating:
5.0

Customer did not leave a comment.

Ryan Dumais 
Rating:
5.0

Customer did not leave a comment.

RONALDO AQUINO 
Rating:
4.0

Ended up being a lot more expensive than planned but that's ok. The van given to me had the check engine light on and in span of 5 hours it stalled and completely turned off around 6 times, in the middle of the road, and took around 10 minutes for it to actually start up again. Super annoying and embarrassing in the middle of intersections stalled. As a plus, I did not want to drive it much since it kept happening and I did not move as much as I could have as a result. I should have complained for a discount or something but I do not like to do that. So I really experience is it sucked spending 80 dollars for 5 ish hours to not use it much because it stalled out and caused a tone of problems. The location was nice and friendly.

Derek Warmelink 
Rating:
5.0

Customer did not leave a comment.

TOMAS STANKEVICIUS 
Rating:
5.0

All good. Easy in, Easy back!

James Eady 
Rating:
5.0

Customer did not leave a comment.

Brad Maurice 
Rating:
5.0

Nothing

Joe McMaster 
Rating:
5.0

The guy working in the yard who helped me hook up was super helpful and friendly.

Arthur Bode 
Rating:
1.0

Don’t charge more to a bank card than what they were told it would be online without telling them.

Bailey Gray 
Rating:
5.0

Customer did not leave a comment.

Lisa Steele-Robertson 
Rating:
5.0

This was my second time to rent a truck. The staff were extremely professional and friendly. I was in and out in no time. Highly recommend this U HAUL location!!!

Eva Mezel 
Rating:
5.0

I was happy with the customer service. Had some truck issues and they accommodated me.

Mathew Howell 
Rating:
5.0

Tammy was amazing! Thank you for all the information today, you are a great representation of the company. Friendly, informative and just a very kind person. Thank you Adriana M (2nd) time using this location 5*****

Adriana Morano 
No reviews have been submitted for this location.

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