The software failed when I was dropping my truck. So, improving the reliability of the software is an opportunity to improve.JOAO PEDRO S.
Customer Reviews for Whimsical Emporium Barrie
(Distribuidor de U-Haul del vecindario)
Barrie, ON L4N9E5
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 9 a. m. - 4 p. m.
- Mié. -vie.: 9 a. m. - 7 p. m.
- Sáb.: 8:30 a. m. - 6 p. m.
- Dom.: 10 a. m. - 2 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The girl who served us was very rude and short with us. We didn't realize that if we didn't show up with in a period of time our reservation would be canceled, which is our fault for not planning or reading properly but her way of handling that was incredibly rude and she was talking to us like we were stupid and didn't even look up at us once. Neither her nor the man working and cleaning and getting the trucks were wearing masks. The truck had coffee or tea spilt in the cup holders and the dash was sticky and very dirty. After all of that and then having to take pictures for our drop off to show that we kept it clean was a joke, considering it wasn't even given to us on the way it was expected back. Overall, poor experience and will not ever be returning to that location.Juan M.
Perhaps advising in advance where to find the tow/haul switch. It was in plain sight, but it took me a few minutes to find it. A very small detail, but I can't think of anything else. Everything was terrific.Tom C.
Excellently organized and very efficient service.MERRITT C.
El cliente no dejó un comentario.INDRANAUTH K.
El cliente no dejó un comentario.REGIS F.
El cliente no dejó un comentario.Angelina S.
Everything went smoothly Thank you!BRETTC R.
I rented around the corner from where I live. They had someone call me. That phone rep wanted me to rent (the truck i wanted) 50 km away, with me paying the mileage! I rented this van instead, then found (from the email) i had been given a12:00 reservation. I called the online number, said 9:00 was better, but when i arrived nothing was ready since (someone) made the reservation for 9:00PM, when the location wasn't even open! The young lady at the location was excellent, and got everything ready for me quickly- she was terrific!ROBINJ C.
El cliente no dejó un comentario.MICHAELD T.
only recommend Tamm from Whimisical Emporium. Otherwise I feel very sick over what happened in St Catharine in at Migdom MOving (spelling?) the onlu word that comes to mid is extremely gross!!!!MARLEE M.
El cliente no dejó un comentario.Ramin N.
I was charged $9.78 for 2 litres of gas and I filled the van up with more than what we started with. I should have taken a picture. If I knew this would happen I would have done so. Will not recommend renting from here to anyone unless I get reimbursedJEFFREYS H.
El cliente no dejó un comentario.SCOTT B.
El cliente no dejó un comentario.Elina S.
El cliente no dejó un comentario.Stuart J.
Fast, friendly, clean vehicles. Large lot to park.Eric V.
The staff was very professional and I had my vehicle within 5 minutes of getting there. I needed to return it by 3, however still needed it. I took it back and again she went out of her way to rearrange it so I could keep the vehicle. I have already recommended Uhaul and this location to my daughter who is moving in August. Thank you I was so pleased!VALERIE LYNN H.
El cliente no dejó un comentario.Mark O.
Have more vehicles available. I understand beginning of the month always the hardest but its frustrating. Was very greatful for the van.Angelina S.
Tammy was awesome! Great service and attention to detail!!!Bev T.
I called around 2pm said I have a reservation for 3 but will be there just after 3 as I was at work. I actually got there at 3. When I got dropped off and my ride left. I called the number and said I was here, I was told my truck wasn't there but would be soon. I was left standing outside for 15 min. (Yes I know covid) I then got a call stating the truck would be another 45 min, can my ride come back and get me lol I was moving that day.. so no I need the truck. I reserved a 15 foot which was still to small foe my stuff but that's all they had. They offered me a 10 foot I said no. But was thinking what else can I do. She then offered me the 20 foot which was perfect. I took that after waiting another 15 min outside. I had the truck back that night. When I got the receipt I was charged the price of the 20 foot. To me that's crazy. It was not my mess up. I showed up and my truck was not there I waited patiently foe a while foe the whole thing to be done. Then was charged for a bigger truck. I believe I should get some money off for my experience. So unfortunately I will not recommend this location.KRISTALAVONAELIZ C.
Excellent service very friendly people well organized I would now think twice to rent from them againMillicent P.
Better mechanical matenanceClaudio B.
Very satisfied with the trailer rental experience here! Check-in was quick and contactless. I walked up to the office door and there was lots of signs on the door, so I dialed the number that was posted. As I walked away waiting for the other line to pick up, Kelsie had appeared to check me in. We walked to the trailer and she even assisted with the hook-up to the truck! Very impressed! I was concerned about returning it after office hours as I rented it for 7 hours. I was nervous I would wake-up the next day to see my card charged for more than the agreed amount. But nope! It was charged exactly as advertised! I never thought renting a trailer would be this easy! I would definitely rent a trailer from this location again!SOPHIA N.
Everything was greatRichard O.
The call centre and the pick up location need to communicate more effectively, when it comes to covid restrictions and payment methods!!!!ERIK C.
El cliente no dejó un comentario.MARIO S.
The only negative part to the whole thing is when I wanted to speak to somebody to extended day nobody was answering the phone or returning my calls. But I think that's more of a answering service.TIMOTHYEDMOND W.
Excellent customer service from employee.LYNNA T.
Thank goodness for the ladies at whimsical emporium! Very helpful very nice. This is NOT where i was supposed to pick up the rental but the original place had the pick up time wrong and the fellow was quite adamant in a negative way so we called whimsical emporium and she solved the problem right away !KIMBERLEYD S.
Great friendly serviceRONALD P.
The inside of the trailer smelled like animal urine and had dirt in it. I washed it with Mr. Clean before I put my stuff in it. Other than that, the pick-up experience was good.BRADLEYW C.
El cliente no dejó un comentario.Oluwatomike S.
El cliente no dejó un comentario.ROBERTJAMES G.
I got charged an extra $20. No idea why. My receipt says I paid $115. My bank statement says I paid $135. No idea, why. So bewareRYANR W.
Kind and helpful.Jayson S.
El cliente no dejó un comentario.KEVIND D.
Online bookings are confusing. You think you booked a trailer. The read fine print it's not available?Trevor J.
Quick fast friendly serviceStacey F.
El cliente no dejó un comentario.AARON V.
Not much really. This is my preferred location. If they don't have the truck I want I change my plans until they do.RICHARD G.
El cliente no dejó un comentario.PAULD W.
We filled the gas tank to over half full & we tried to fill it a bit more then when we picked up but we were still charged a little over $9.00 & were not happy about that. This was for 2 litres???? Surcharge??? A phone call would have been nice, Our picture showed we picked up exactly where filled up, how the heck do you calculate this. We still gave a good review because overall the service was good. But there was some miscommunication not from the office staff but the call centre where they couldn't explain the different plans. Having said all that I would rent from them again & recommend them. Thanks, Pat LondryDavid L.
El cliente no dejó un comentario.Keven R.
El cliente no dejó un comentario.Douglas R.
Very polite and easy to deal withJOHN HENRY B.
El cliente no dejó un comentario.PAIGEJUSTINE M.
El cliente no dejó un comentario.Colin C.
The Stroud location did not have the vehicle I ordered (truck) upon arrival. I was sent to the Essa road location because apparently they had a truck for me - they did not. Fortunately the staff at the Essa road location found a solution for me. Lesson learned - don't book the Stroud location as they are incompetent.ANDREWG M.
Fast and friendly service. Double checked my hookup on the trailer which was beneficial. Much appreciated. Would definitely rent from this location again. GraciasNICOLED S.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.MAJA K.
El cliente no dejó un comentario.DAVOOD S.
El cliente no dejó un comentario.JOSEPHP M.
Very professional and courteous service. The attendant was helpful and knowledgeable.MARIOJOSEPH GILB C.
El cliente no dejó un comentario.HEATHERJANE R.
All good all questions answered. Very professional and friendly.JOHNW M.
Make sure the vehicles listed as available are actually available. I was called twice after my initial booking to say things were or weren't available. Also update your policies about expired drivers licenses considering the Ontario government has waived renewals due to the ongoing pandemic. I was told to send my license in a couple days prior to my book and I could've been notified then my license would not be accepted by uhaul, and when I went to pick up the truck I had to waste time and gas to drive across town again to pick up my friend that was helping me move. The inconvenience could have easily been avoided if you recognized the governments policies on license expiry during these times.Corey P.
The girl working yesterday (May 1st) I think her name is Kelsie, was amazing. Super fast. And even though it was busy, she had a great attitude and a beautiful smile. I'd recommend using this location. This was the 2nd time I used this location in 2 weeks. Thanks!!Matthew H.
El cliente no dejó un comentario.Terry O.
El cliente no dejó un comentario.GLENN W.
El cliente no dejó un comentario.ANTONIO D.
Friendly, helpful and accommodatingANTHONYR R.
No issues whatsoever. Easy process to rent a truckMichael C.
El cliente no dejó un comentario.Don M.
Great customer service. Available when needed and lots of stock.KYLEEDWARD M.
Tammy was a wonderful person to deal with during our trailer hunt. We were giving up hope of getting a trailer until we called Tammy's office on Essa Road. She made our experience with UHAUL a successful one. Thanks, Tammy, for all your help.JAMESLEO M.
I was happy with the service at Whimsical. I was not happy with my overall rental. My 4x8 rental turned into a 6x12 and them back to a 5x8. Although I ended up with a suitable trailer I needed to go to 3 different site and had 2 different stories on why the trailer was not available. Was not a good experienceTj R.
El cliente no dejó un comentario.JASMINEG H.
really like the ability to upload all required info and that I can get my truck without going into the officeRICHARD G.
El cliente no dejó un comentario.Ian Stuart M.
I like your online procedure. It mated my time picking up the trailer quick as all that was need was for the attendant to check the hookup was done properly. All documentation done on line. GreatJOHNDAVID E.
U forgot my blankets & I had to come back, so double check extras Back of truck says $25 off if u sweep & fold blankets - great promo, but display it better (maybe the dash)SANDRA M.
Excellent serviceRYLLONNAP L.
The staff was so pleasant to deal with and accommodating. We would definitely recommend this uhaul.BRUCE H.
All was goodstephen T.
Open earlier in morningMICHAELD P.
I had an awful experience this time around. I have used Uhaul on many occasions and have had no issues. For this particular experience, I was forced to drive in to Barrie to pick up a vehicle as they had nothing available in Alliston where I lived. I agreed to this reluctantly due to the fact I now had to pay for unnecessary mileage even though I was simply moving furniture into a storage unit 2km from my house. So this trip ended up being a total of 70km (Barrie to Alliston, 2 trips to a storage unit right by my house, and returning the vehicle back to Barrie). Once I completed this trip, I was charged for driving 117mi. This makes no sense and I was extremely frustrated. When I filed a complaint, my complaint got denied and I was still charged another $75. I do not trust this Uhaul location and I definitely do not recommend to anyone to use it!!!! My $20 receipt to fill the gas tank back up is enough to show I definitely did NOT drive 117 miles. That's absurd.Laura H.
The 26 foot truck I rented was in poor mechanical condition. The key was very difficult to turn to start, the transmission would not switch gears properly (which caused excessive gas usage), the brakes were very noisy, and there was no gas chart in the truck. I did not feel safe operating this vehicle. In addition the computer system was down at this location which caused a bit of chaos for the individual working.Darren A.
Tammy and the team take care of you from start to finish. From choosing the correct equipment for your situation to hook up, they are calm, funny and patient. Renting equipment is not always easy or a fun process. Whimsical makes it seemless and helps ease the pain along the way. For anyone moving or interested in renting a trailer, please use these guys, they never disappoint.Christian G.
location was following lockdown protocols and made experience seamless.RICHARDT B.
Great service. The truck was ready when I arrived and I did everything on line. When I got there they handed me the key and I was on my wayGordon L.
El cliente no dejó un comentario.Michael L.
Very efficient employees. Easy no hassle renting experience.GEOFFREYF A.
nothing great service thanks againSCOTTD D.
El cliente no dejó un comentario.DAVIDA S.
El cliente no dejó un comentario.DOMENICO M.
I was charged for CDW for which I opted outshankar V.
Thanks a lotSHAHZAD Z.
El cliente no dejó un comentario.MURRAYE O.
El cliente no dejó un comentario.john A.
El cliente no dejó un comentario.Christian G.
El cliente no dejó un comentario.DENNISM H.
El cliente no dejó un comentario.Pavel H.
Personal polite serviceBrian A.
El cliente no dejó un comentario.INDRANAUTH K.
Drop-off was so convenient and smooth. Very helpful and friendly folks on this location.Bhavdeep S.
Customer service was awesome as truck was there as promised in excellent condition and worked very well for us highly recommend this location for future rentals thanks again for everythingMARIO S.