Customer Reviews for Whidbey Oil Sales
(U-Haul Neighborhood Dealer)

961 reviews

9028 SR 525   Clinton, WA 98236

(360) 341-1611

Office Hours

  • Mon-Fri: 1 pm–5 pm
  • Sat-Sun: Closed
Special Operating Hours
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Show All Hours

Services at this Location:

Contact Us

(360) 341-1611

9028 SR 525
Clinton, WA 98236

Services at this Location:

Office Hours

  • Mon-Fri: 1 pm–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
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No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The regional staff who helped set up my reservation, and then change it multiple times as my move encountered glitches, were wonderful. I’m so thankful for their kind help and compassion.

Carrie-Marie Kenner 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FLANAGAN 
Rating:
2.0

Customer did not leave a comment.

Chris Cook 
Rating:
5.0

Customer did not leave a comment.

Greg Ganzkow 
Rating:
1.0

The online check-in was very difficult. Luckily the owner was there and helped me get the truck

Edward Littlejohn 
Rating:
3.0

The mobile truck rental/ return was long and had many issues. The screen would just go blank or after a picture was taken it wouldn't save it. Very frustrating.

Caleb Parker 
Rating:
5.0

Customer did not leave a comment.

DOREEN JOHNSON 
Rating:
5.0

The on line check out and check in is very very difficult with poor cell coverage. Thanks to your colleague Olivia for helping me through it. She made it possible. Outstanding employee!

FRED LUNDAHL 
Rating:
3.0

Would have appreciated better communication about the vehicle. The location I order the van from told me they did not have it, but a different location did (which is fine). However, neither location had the van I ordered and I had to drive a box truck. That was never communicated. The dolly I ordered was not in the van, though I do appreciate the refund after I called. Again, clear communication would be appreciated. I had to call a dozen times to ask many questions, so I am grateful for their help.

Ian Stafford 
Rating:
3.0

Tried to access chat on line and it was unavailable. Needed assistance but could not reach anyone.

JACQUELINE ROBINSON 
Rating:
5.0

It’s the only place I go !!!!

John Auburn 
Rating:
5.0

Great guy to work with and made the return process very easy. Highly recommend.

PAUL SIMMONS 
Rating:
5.0

It’s the only place I go. Sundown is a great guy !

John Auburn 
Rating:
1.0

Office was not open at the appointed time. I drove one hour to pick up. Scheduler helped obtain truck.

Danial Nordstrom 
Rating:
4.0

Customer did not leave a comment.

John Sherman 
Rating:
4.0

Customer did not leave a comment.

Justin Stockton 
Rating:
5.0

owner is a cool guy....thanks

Yevgeniy vostrikov 
Rating:
5.0

Customer did not leave a comment.

Jerome Staats 
Rating:
5.0

Customer did not leave a comment.

lisa Heenan 
Rating:
5.0

Customer did not leave a comment.

FRED LUNDAHL 
Rating:
5.0

Customer did not leave a comment.

nicholas einstein 
Rating:
3.0

Customer did not leave a comment.

Judith Slepyan 
Rating:
3.0

This location appears to frequently be closed during normal business hours. Also, the truck we rented, while it was clean and did what we needed, is really showing it's age. It wanders badly on the road. It was fine for local use, but shouldn't be used for longer moves.

Terrence Ney 
Rating:
5.0

Nothing, it was great from start to finish.... They went the extra mile to help us with two rentals this week... Five Star Rating....

BILL DUCHARME 
Rating:
5.0

Easy to reserve the truck I needed, efficient check out process and great location for on/off ferry.

Elizabeth Butowicz 
Rating:
4.0

It's an easy in and out location for picking up a rental. We have always been able to rent the trailer or truck we wanted.

Doreen Johnson 
Rating:
4.0

The truck was clean and did not have the scent of cigarettes! The truck engine was smooth running and the steering was tight; tires in good shape with no flat spots. One negative: I requested a furniture dolly and it was not provided. I had to send several messages to U Haul to get that charge taken off my bill.

Douglas Wertz 
Rating:
4.0

We really like the fellow that runs this uhaul store, he is always happy to accommodate our needs whenever possible. We do try to speak to him personally rather than leave a voice mail message because he is so busy, he is by himself so doesn't always call back. His hours are aren't always as stated on the website but otherwise he's great.

Doreen Johnson 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FLANAGAN 
Rating:
2.0

Was supposed to get a trailer then had to get a truck and the location that I was sent too nobody was there and we waited for over 30 minutes. So got sent to a different location and then everything got better friendly staff and was able to get on the road. But had to spend more money and it took way more time than it should.

Chris Parker 
Rating:
5.0

Customer did not leave a comment.

JOHN BABCOCK 
Rating:
4.0

Customer did not leave a comment.

JAMES KANNING 
Rating:
5.0

Quick and easy! Helpfu ourteous staff.

MARK ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Diana Settlemyer 
Rating:
5.0

Customer did not leave a comment.

Howard Smith 
Rating:
5.0

Customer did not leave a comment.

DOREEN JOHNSON 
Rating:
5.0

Customer did not leave a comment.

SUSAN BALBAS 
Rating:
5.0

I was happy to have a place to return the truck on Whidbey Island. I was nervous about completing the return using the website, but it was actually pretty easy--so thanks for that.

Kristin Penn 
Rating:
4.0

I have used Whidbey Oil several times and generally have been happy with service. This particular time I had to set up a reservation with only about an hour notice. The site said the trailer was available and I arrived at the prescribed time, but nobody was there. The UHaul rental at Whidbey Oil is a side business and with only one person. That person was on an oil delivery and did not arrive back at the Rental location until after I had waited 45 minutes. I understand that Whidbey Oil cannot afford to be on site 100% of the time, but I do believe there should be someway for a person renting equipment to know if someone is going to be there at the prescribed time ... perhaps some text notification. Thx, Mike

Michael Grove 
Rating:
3.0

The cab could been cleaner. The truck rattled a lot at first start. The attendant didn't seem appropriately concerned.

JOE NEUSSENDORFER 
Rating:
2.0

I had a terrible experience doing business with UHaul! My vehicle was not available at the time I needed it and I had to drive nearly three hours each way to pick it up. I think it is at the very least, deceptive to have customers select dates and times and locations in advance and then call them the day before pickup to inform them that the vehicle would not be available as implied when making the reservation. This is tantamount to fraud and was extremely inconvenient and problematic and caused great difficulty for me and others!!! I would never use UHaul again! Deceptive business practices!!!

Jeffrey Goodis 
Rating:
3.0

Customer did not leave a comment.

Bob Waltz 
Rating:
5.0

Customer did not leave a comment.

tom larson 
Rating:
5.0

Customer did not leave a comment.

Larry Metz 
Rating:
5.0

Customer did not leave a comment.

PAMELA KRATZKE 
Rating:
5.0

This location was very helpful and had my truck ready. The problem was dispatch failed to notify me where I was supposed to pick up the truck and I needed a truck to be in Ferndale, 99 miles away, in order to load up and then drive to Clinton not pick up and drop off in the same city. Dispatch did not want to help me and I had to demand some assistance to fix a problem that wasn’t the dealers fault or my own.

Layla Tromble 
Rating:
2.0

Uhaul changed the pick up location after confirming the requested location. it was a major inconvenience and cost me lots of time and money. Thanks UHAUL. eat a bag of dicks!

Brian Stuchell 
Rating:
5.0

sundown is great.

james carroll 
Rating:
5.0

No improvement suggested.

robert akers 
Rating:
4.0

Customer did not leave a comment.

Larry Metz 
Rating:
5.0

Customer did not leave a comment.

DOREEN JOHNSON 
Rating:
5.0

Super easy

Alicia C Elliott 
Rating:
5.0

Exellent customer service.

Colin Osmond 
Rating:
5.0

Went very smoothly, thank you.

TIMOTHY ANDREW ROSENBERGER 
Rating:
4.0

Super convenient!

Robert Lutch 
Rating:
5.0

Very customer oriented and accommodating!

Christopher Allen 
Rating:
5.0

Customer did not leave a comment.

J L Viniko 
Rating:
4.0

Customer did not leave a comment.

Corinne Claypool 
Rating:
4.0

The fella at this location totally came through big time and deserves a lot of credit as a problem solver. Even though I made my reservation in advance, Uhaul didn't have my truck which cost me dearly in both time and expense. The upside is that Uhaul provided a very good rate and mileage to compensate. What cannot be compensated (and it's considerable) is my time and the cost of my helper.

Daniel Hodge 
Rating:
3.0

The online app to upon returning truck did not work. The Uhaul rep admitted such and said that it rarely works. Bad, bad, bad that a company with the national reputation of uhaul deploys tech that doesn’t work AND a uhaul rep admits such. Good local CS terrible national support

Michael Stull 
Rating:
5.0

The onsite UHaul representative was very helpful and courteous, and was exactly what I needed as the website crashed when I was trying to check the truck back in (the online chat said noone was available). I like the idea/convenience of the website/phone app but to help the next customer I'd suggest testing the app more and fixing the issues with it.

TIMOTHY ANDREW ROSENBERGER 
Rating:
1.0

Stop having people in your corporate "traffic" department making commitments that the "locally owned and operated" facility owner's refuse to accept. This was one of the worst interactions I've had with any entity. I will be looking for alternatives in the future.

Paul Fasciano 
Rating:
5.0

Customer did not leave a comment.

Tom Schill 
Rating:
5.0

Customer did not leave a comment.

LEON FULLNER 
Rating:
3.0

Could be more consistent response to voice messages.

john goertzel 
Rating:
5.0

Customer did not leave a comment.

Tom Schill 
Rating:
5.0

Customer did not leave a comment.

A Shawn Hicks 
Rating:
5.0

We had a great experience with this rental!

Barabra Gumprecht 
Rating:
5.0

Customer did not leave a comment.

Howard Smith 
Rating:
5.0

Quick, easy, and flexible service. Thanks, will be a return customer!

Cedric Tuohy 
Rating:
5.0

Prompt, friendly, professional service.

Julianne Seeman 
Rating:
5.0

Customer did not leave a comment.

Howard Smith 
Rating:
4.0

Customer did not leave a comment.

Freddie Davis 
Rating:
5.0

Sundown is always accommodating - excellent customer service. Thank you!

Shelly Loewen 
Rating:
5.0

Customer did not leave a comment.

Jack Donnelly 
Rating:
5.0

Very good experience. But the staff should be wearing a mask to protect customers.

Julianne Seeman 
Rating:
5.0

Owner/Manager always great to work with

GREG RICHARDSON 
Rating:
5.0

Customer did not leave a comment.

John Auburn 
Rating:
5.0

A great local connection on Whidbey with professional service that was over and above what I expected.

Richard Marciel 
Rating:
4.0

Customer did not leave a comment.

PATRICK JENSEN 
Rating:
5.0

Customer did not leave a comment.

STEVEN TEARNEY 
Rating:
5.0

Great experience!

stayne Hoff 
Rating:
5.0

Easiest, quickest trailer rental I’ve used so far! Quick easy pick up and drop off, and the nicest customer service! Highly recommended.

Sharie Ramos 
Rating:
5.0

Customer did not leave a comment.

Bob Stephens 
Rating:
5.0

Customer did not leave a comment.

steve mooney 
Rating:
5.0

Cannot think of a better and more convenient location on South Whidbey.

Jeremiah Donier 
Rating:
5.0

Great experience

jeff honerkamp 
Rating:
5.0

Customer did not leave a comment.

John Auburn 
Rating:
5.0

Customer did not leave a comment.

Mike Morgan 
Rating:
5.0

Customer did not leave a comment.

Stephen Suzuki 
Rating:
5.0

I appreciate the owner coming in on Easter Sunday for only an hour to accommodate my rental!

Mark Borysiak 
Rating:
5.0

Customer did not leave a comment.

Linda Freeburg 
Rating:
5.0

This Uhaul location is by far the best location to rent a Uhaul on Whidbey Island. The equipment is always clean, properly maintained, and the service is excellent. My daughter loves the friendly dog in the lobby.

Eugene Elfrank 
Rating:
4.0

Customer did not leave a comment.

Kaci Cheyne 
Rating:
5.0

Great place top rent from.

William Dill 
Rating:
5.0

An after-hours service fee was mistakenly added to my bill (apparently due to a tricky new online format dictated by corporate). The local representative was apologetic, understanding, helpful and immediately refunded me the overcharge.

Lois Hensell 
Rating:
5.0

On Time! Nice! Everything was great... Thank You...

BILL DUCHARME 
Rating:
3.0

cost is way too high. price per mile-too much. what happened to the good old days when you used to not charge per mile?

Kris Stangle 
Rating:
5.0

GOOD JOB !!

Rene Adams 
Rating:
5.0

Wonderful staff. ALWAYS so helpful and cheerful. NOT MENTION EXTREMELY HANDSONE.

Jennifer Davis 
No reviews have been submitted for this location.

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