When returning the trailer he came out to meet me to unhitch the trailer and sent my receipt after. Very efficient and helpful experience!
Paul T
Customer Reviews for Whats Hott By KC Exotic Air Plants
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Let first hrlp desk operators know that geolocation services don't work in the app and that renters should just switch to website for unattended pickups. Also, istill have not received a copy of invoice for the rsntsl.
David DThey were knowledgeable and quick.
Carly KHelped to load up and make sure all was good before allowing to leave. Friendly
Jon MN/A
Kevin PInside trailer was muddy upon pick up. Door hinge bolt/nut fell off during use. Trailer was not water tight. Contents (our lugagge) was soaked after a few hours of travel while raining.
Kelly STrailer dolly was covered in dry mud. The rachets for the tire netting would not work once I got to my location to pickup car. I had to walk the lot to get truck & then drive it to dolly to hook it up.
Jeffery AGreat Service,Nice employees
Marla MThey were quick and convenient. Will definitely use this location again.
Patrick FOriginal location was closed when I went to get it....5pm was told by uhaul they were open till 6:30pm.
Don BGreat service, speedy check out and check in. Very friendly.
Jon SI have went there a couple times in the last month. The young man that works there has been extremely helpful! If I need to haul anything in the future I’m going back cause of the service. Thanks…
jason pGreat experience.
Ron GThe cashier took care of the truck return right away all checking items. Yet I hadn’t received a confirmation email or notice of the truck return until this survey- 6 hrs later.
Alicia BNo one was there when we dropped it off since it was a Sunday so we didn't interact with anyone.
Margaret DThe gas gauge was stuck so we filled the truck up and should have only needed to put 1/2 tank of fuel in it so would like a refund of the 1/2 tank of gas because of the malfunction of the gauge. Thank you. Stewart 720-933-8495
Maxine TI have to say that this location is by far the best location I've ever rented from. They are amazingly understanding and really just empathetic to customers needs. Thank you for such great service!
DETREASE WEasy place to drop off your rental and check out. Liked it because it was right off the highway as well.
Randy CAC wasn’t working
troy hI use this place a lot. The young man who runs it is very friendly and helpful.
Jonas PFast and easy process no complaints
Michele NI appreciate that the truck was available, clean and ready to go. We had 1 day to move 2 small apartments in the rain so the truck was a blessing. Thank you
Angela OVery nice people. I will use them again.
Jonas PIt was fast and easy. Really appreciate how simple it was.
NEIL WVery friendly. Hooked the dolly to my truck and checked my lights. Most importantly, no added charges after I returned it. More than happy with my experience here.
Bill LFast service and excellent location! Thank you!
Melanie SGreat customer service! Thanks!
Melanie Sthe wires for the lighting had been patched with electrical tape. there was a weak connection and although the lights worked they flickered and I was stopped by highway patrol. Luckily just received a warning.
Paul HGreat trailer and experience.
Rachel FShowed up in the dark of night, and the bright road-facing sign was a welcome sight. Plenty of space to drive in and park, and the return box was very obvious and well-lit with clear instructions. I'm so glad everything went well and there were no hiccups. (I'm also quite glad we can return the trucks to different places.)
Lisa DI did a local car dolley move. Was in and out quickly. Simple easy pickup and return. Very reasonable rates.
kent mAssigned parking for equipment or lines to show where to park.
Lindley BEmployee did not hookup the trailer in a safe way. He didn’t tighten the hitch on the ball at all.
James DWhen you call the U-Haul to place a U-Haul the guy doesn't even answer the phone in a professional manner he says what up and then after we left there and said we were all good to go we had new charges added to our account as we stood there and looked around the store and made sure everything was in place in an order and asked me if everything was fine and if we owed any more money and he kept telling us no we were all good and then when we left my debit card was charged more money when I called to ask him about it he said he didn't understand while it charged me this and that and that to call the U-Haul customer service the next morning $10 was returned back to my card but I was never agreed to pay the other $10 that was added to my debit card when the original payment was $44 it ended up being 54 I don't know if he is scamming people or what but is in my experience that place is not a very good place to rent a U-Haul
Melissa LNone
Aaron PBe honest with them about dropping off. I was told that if we weee a couple hours late it wouldn’t be a problem. I was charged an extra days rental by the drop off location. Wasn’t told they were doing it either. Just showed up.
Kenneth AWe would have preferred to return our truck to the Belton location which was closer. Why was this not an option? Belton location was helpful in getting the truck reserved as well. Very supportive.
Diana BThe employee was helpful but the trailer was missing a safety chain. I had to go to another location to have one installed.
David CDamn flowershop with two trucks was rented for pickup olathe had to drive there to pick up
larry SI received the truck with only a quarter tank of gas. Despite returning the truck with more gas than I received it I had to eat that cost.. The interior was filthy. The app was a joke. It wouldn't allow me to upload all the photos of the damage and mess that was already on the truck when I got it. I then had to play hell getting a hold of customer service to find out where I could send the extra photos so I wouldn't be charged for something I didn't do. When attempting to return the truck through the app it took multiple attempts to get the site to upload the picture of the odometer. It definitely is not user friendly. I will not be using uhaul ever again.
Julia SThese people in peculiar were our saving grace. 100% on their game. GREAT representative for Uhaul. Very pleased.
Paul SLower right side door hinge broken. Lower left rear clearance light out. Right front chain s hook missing
Mike SI though customer service was top notch!
Russell SVery friendly and helpful. Only took a couple of minutes and I was on my way.
Steven DSuper friendly staff at this location. Great experience all the way around.
Robert F