Customer Reviews for Weve Got Mail
(U-Haul Neighborhood Dealer)

122 reviews

219 S Riverside Av   Rialto, CA 92376
(Major Cross Streets S Riverside Ave & E Rialto Ave)

(909) 820-1397

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(909) 820-1397

219 S Riverside Av
Rialto, CA 92376
(Major Cross Streets S Riverside Ave & E Rialto Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

CRYSTA G. 
Rating:
5.0

Customer did not leave a comment.

KATHY H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
5.0

Customer did not leave a comment.

KOREY A. 
Rating:
1.0

245 miles from california to las vegas nevada came out at 1000 dollars when they offer you .99 per mile is a robbery, very bad

Juan C. 
Rating:
1.0

I ordered two dozen moving blankets which weren't there, Location said they had no record of me ordering two dozen blankets, which I have a confirmation email to that effect. I was told that I had to return hours later to pick them up. The truck got stuck doling at 4 rpm's and missed shifting on several occasions. Seems like a transmission issue.

WYATT K. 
Rating:
3.0

Make sure equipment is in good shape. Vehicle pulsates while braking indicating warped rotors. Also, there was an annoying humming noise coming from the vehicle at medium speeds. Seemed to be coming from the dash and was intermittant.

Louis B. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

FRANK V. 
Rating:
5.0

Customer did not leave a comment.

JESUS O. 
Rating:
5.0

Customer did not leave a comment.

mohammed D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
2.0

Customer did not leave a comment.

CALEB O. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO L. 
Rating:
3.0

The owner was kind and as helpful as he could be under the circumstances presented him. I would recommend this store only because of his effort to help me

James A. 
Rating:
5.0

Customer did not leave a comment.

vyette C. 
Rating:
1.0

They told me I could drop off the truck at 9:00 A.M. and it was closed. I Wait 30 minutes. Very bad service

SALVADOR G. 
Rating:
5.0

Absolutely perfect. All done over the phone and very clear. Safe area too.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

After being frustrated from the previous Uhaul location when picking up the pick up truck I was sent here to get the appliance dolley the gentleman here was very polite and he couldn't believe the other location was sending to other places to get equipment when I was promised to get everything in one place .

Nancy L. 
Rating:
5.0

Customer did not leave a comment.

LOUISA W. 
Rating:
2.0

Customer did not leave a comment.

Carmen P. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
2.0

The uhaul shook a lot going over 55mph. When dropping off at the location, there was a tiny lot and no one to contact during the morning or late night. So I had to wait until the morning to call a different location that opened at 7am. It was my worst experience with uhaul.

Christopher T. 
Rating:
3.0

More training in uhaul services for the young employees.

ADAM D. 
Rating:
5.0

Customer did not leave a comment.

harry B. 
Rating:
1.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Be open on Sunday

Lorna C. 
Rating:
5.0

Great customer service!!!

Jessica C. 
Rating:
5.0

I had a pleasant experience. Employee's we're kind and courteous.

JESSICA C. 
Rating:
3.0

Customer did not leave a comment.

Justin O. 
Rating:
5.0

The staff at We've Got Mail was extremely knowledgeable and helpful in assisting me to find just the right size Uhaul.

KATHERINE C. 
Rating:
1.0

I had the reservation for 8:00and the worker got there at 9:30 I called customer support and they acted like ohhhh well??I reserved a 15 and they only had the 10 and charged me for the 15??never again would I trust U-Haul again ??????

Bella A. 
Rating:
1.0

Customer did not leave a comment.

Brandy G. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
2.0

The indevidual was late for me to pick up the truck and the after hours drop off instructions were not clear.

danielle A. 
Rating:
5.0

Everybody nice and welcoming.

MARINA A. 
Rating:
5.0

Customer did not leave a comment.

Alex L. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

jesus O. 
Rating:
5.0

Customer did not leave a comment.

Ramiro Jesus M. 
Rating:
5.0

Customer did not leave a comment.

jesus O. 
Rating:
1.0

I was never informed that I would pay mileage, and I specifically asked the counter person and she responded no just replace the gas to the same amount. Will call and file a complaint.

Frances V. 
Rating:
1.0

The paperwork printed out the incorrect mileage and the associate stated he would corrected it in the system. On the paperwork he gave us he scratched out the old mileage and hand wrote in the new mileage.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

regina G. 
Rating:
1.0

ANOTHER INCONVENIENCE LOCATION , NOT A GOOD PLACE TO BE DROPPING OF TRUCK IN THE DARK . UNSAFE LOCATION

LECHELE N. 
Rating:
5.0

Customer did not leave a comment.

erika F. 
Rating:
4.0

Customer did not leave a comment.

brian Y. 
Rating:
1.0

Customer did not leave a comment.

Keith V. 
Rating:
2.0

We had to attach the trailer to the truck ourselves then unhook it go to auto parts store buy adapter go back an hook it up again by ourselves. When calling on the trailer the lady couldn't tell me how to get to their store. Will not go back.

Christine B. 
Rating:
5.0

I was pleased with the location however not the Uhaul reservation process (online) or customer service via phone (National Line). I reserved a Truck original online to another location via the Uhaul.com website. When I arrived I was told that despite having a confirmation the location was no longer a U-haul location and they didn't know how I could have reserved it. This lead to 2-3 hour delay in a already stressful and tight moving timeline. When talking with U-Haul via phone they gave no explanation for how this happened, seemed unconcerned and while they eventually found me a truck an additional 15 miles away from the original location there was no acknowledgment of how the companies mistake affected me or my moving plans. Joseph Wellman jwellman@csusb.edu

Joseph W. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Perfect service. Will return again

ARMANDO C. 
Rating:
5.0

I was very pleased with serves.

Alleane B. 
Rating:
4.0

The truck was completely filthy and the driver's seat did not mive up. I'm 5ft tall, so I had to use 2 pillows to reach the petals. There was only one person working and multitasking between several customers. He was very apologetic but should have had help, otherwise what was the point in making a reservation.

Kristine R. 
Rating:
5.0

Customer did not leave a comment.

jesus O. 
Rating:
5.0

Customer did not leave a comment.

jesus O. 
Rating:
5.0

Customer did not leave a comment.

JESUS O. 
Rating:
5.0

The service was excellent. My reservation was for 9am and when I got there it only took a few minutes and we were on our way.

gaynell G. 
Rating:
5.0

Customer did not leave a comment.

janice J. 
Rating:
5.0

Customer did not leave a comment.

Antonio D. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
2.0

They charged us extra for a dolly and furniture pads when we didn't even get any.

Rattan S. 
Rating:
5.0

Nothing. Very friendly service.

rene C. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
1.0

Don't good be the run around and make them drive to another location to pick up and drop off the equipment after told the equipment was closest to their house. Also don't promise a discount and never give it to them.

Aaron R. 
Rating:
5.0

Customer did not leave a comment.

jesus O. 
Rating:
5.0

Customer did not leave a comment.

Fransisco N. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
4.0

Customer did not leave a comment.

Lorenzo R. 
Rating:
1.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

really wonderful people and very helpful and professional.

anthony R. 
Rating:
1.0

Customer Service was horrible! Truck had NO gas in it despite what clerk declared on paper. What I reserved was not available and I was sent to this location only to get a smaller truck with no appliance dolly! An utter disaster! I will not use Uhaul for future moves!

Ebony C. 
Rating:
5.0

I love this spot when I had self pick up I had a problem with myself pick up the system had entered my information incorrectly and one of the employees came out out of his own time after hours after work to come down to the office to help me with my paperwork to get my rental check I give them a five star rating

RAYSHELL F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Everything was great! No long lines and friendly staff.

DeShawn D. 
Rating:
1.0

I called customer service and filed a complaint. In regards to my rental and the office not being open at the time I was to receive my uhaul, it delayed the start time with my movers causing me an extra fee.

Michelle H. 
Rating:
4.0

Customer did not leave a comment.

emily M. 
Rating:
5.0

Customer did not leave a comment.

jesus O. 
Rating:
5.0

Nothing everything was great

Brandon Y. 
Rating:
5.0

Great service. My only concern was returning the truck on Sunday with the dolly inside and no lock to be sure that nobody would steal it after I left. But I enjoy the quick ,easy and fast service provided ! If needed will contact the same office.

kristina D. 
Rating:
5.0

This is a great business. We never had any problems when conducting transaction at this business. Great people who work here.

Antone Y. 
Rating:
5.0

Customer did not leave a comment.

Tierra M. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

Customer did not leave a comment.

Sandy H. 
Rating:
5.0

Customer did not leave a comment.

amy D. 
Rating:
5.0

Great quick service

GEORGE R. 
Rating:
5.0

Service was excellent, friendly and attentive staff.

ALVARO H. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO B. 
Rating:
5.0

Customer did not leave a comment.

JESUS O. 
Rating:
5.0

The 26 footer truck could use a wash

Arthur H. 
Rating:
5.0

Customer did not leave a comment.

JESUS O. 
Rating:
5.0

Customer did not leave a comment.

JESUS O. 
Rating:
1.0

Customer did not leave a comment.

willamina B. 
Rating:
5.0

Customer did not leave a comment.

CARLTON P. 
Rating:
4.0

Customer did not leave a comment.

LASHONDA R. 
Rating:
5.0

Customer did not leave a comment.

thelma A. 
No reviews have been submitted for this location.

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