Customer Reviews for Westside Welding & Radiator
(U-Haul Neighborhood Dealer)

Rating:

4.0

Truck was supposed to be picked up in Hollister had to drive to Gustine almost 1 hour drive. U-Haul gave me $50 credit the truck had 3/8 tank of gas put I had to pay for gas in my car and the truck to Hollister.When I returned the truck it had 2/8 of a tank and they changed me $48.80 for not returning it with 3/8 tank

Rating:

2.0

Not charging me twice would be nice. I’m contacting my bank to reverse the second charge and suggest any other customer to do the same.

Rating:

5.0

Great customer service Leroy and Doris are perfect.

Rating:

5.0

Very professional service - I have rented U-haul many times in other counties and this by far was the best. The owner discussed with me what he had in stock and I could make solid plans. Unlike multiple previous experiences when I received notifications that, despite an online reservation made weeks in advance, I had to travel 70 miles to another location for pick-up and I received that notice 1 hour before pickup time. Gustine U-haul was definitely the best and most efficient so far and I will use them again and refer them to friends.

Rating:

5.0

Pick up Gustine

Rating:

1.0

First, someone called me in the morning to make sure I was going to drop off at the time. Second, when I did drop off, no one was there to receive my vehicle I had to create an online account which took time. Third today I received a receipt for an extra charge of $80 for extra day fee, coverage fee, an extra mile fee. I returned it the day I was supposed to, and did not use it for an extra day. I also dropped it off with more gas than what I picked it up in. Today when calling this location in regards to the receipt, I spoke to a man name Leroy, who kept saying to me “ I don’t know why they did that you’re gonna have to call somewhere else I didn’t do that” ?!? I reminded him that the number that I called is the number that is listed on my invoice. Leroy then said he would have him call me back him. I’m guessing is the owner.? 1/9/2023. This location should not be operating unless someone is there to do the business..

Rating:

5.0

Nothing

Rating:

5.0

Nothing at all just keep up the good work

Rating:

5.0

It was very good service but with uhaul it would be nice to pick up a rental at one place to save on the extra miles that you have to pay

Rating:

3.0

was able to rent truck; everything went fine, but 10 foot truck was not available, so got a 15 foot and all went OK

Rating:

2.0

The return location was out in the middle of nowhere and even though it was a Saturday nobody was there. Which surprise me since that I asked the person who rented me the truck how late the establishment would be open so that I could return it and I was told 10 PM, I was at the return location before 5 PM

Rating:

5.0

Nothing it was good service

Rating:

5.0

This location was wonderful. However my parents had a reservation for Oakdale that was made Tuesday of last week to be picked up Monday morning. No earlier phone call. He drove from Modesto to Oakdale taking 40 +minutes each way because of traffic to be told that they had no trailer. I called them when he got home and was told that there was one in Merced. They left to go there and 1/2 after making that reservation they called me to tell me that no they didn't have a trailer. Mind you my elderly parents were already on their way there.. When they got there they told them Westside welding in Gustine had one. They finally got there a little after 3pm the day they wanted to be on the road by 10am. The people at Westside were awesome. I do feel that a refund should be returned for the horrible service that was received.

Rating:

5.0

They were friendly. I didn’t really even have to get off the truck they were doing their job efficiently.

Rating:

3.0

Was not happy having to drive a total of 60 miles to pick up my trailer after booking it in Merced.. 2 weeks in advance! If I am going to be your delivery service I should at least been reimbursed for my gas! My buddy had the same experience!

Rating:

1.0

Could not pick up my guaranteed truck in tracy as for the store was closed where they had me drive an hr and a half to pick it up...then after 2 hrs they had me drive another 40 miles to another location...so we spent 4 hrs of the day just getting a truck to drive back 100 miles to load...then when we goto a, our guaranteed storage location...did not have any involvement and had to struggle to help us...way bad service waiting to see what works about before my public out burst on social media and other venues...100 dollar credit is crazy it cost me 50 bucks in gas to get the truck to out home load site...worst move ever

Rating:

5.0

Experience was just easy and excellent. I needed to upgrade to a larger truck and the attendant who help me made it so easy. A+

Rating:

3.0

The location was fine. A month prior to pickup I reserved the unit to be picked up in Patterson, CA. On January16, 2020 I received a telephone call telling me the unit was only available in Gustine or Manteca. Although I made it work and took time off work, this is the second time this has happened. U-Haul needs to do a better job in honoring what they sell.

Rating:

1.0

The inconvenience was the lockbox concept. I feel that it's just easier and more convenient when you pick up from a location with an actual person.

Rating:

1.0

The insurance is a scam even though I had coverage I was still charged for damages.

Rating:

5.0

Great customer service from the staff really professional team they sure made my movie a lot easier. Thanks

Rating:

5.0

Owners are awesome people

Rating:

2.0

Don't send customers to that location. The service I received there was not consistent with service I have received at other UHaul locations.

Rating:

5.0

There were no problems at all. I even locked the keys in the truck and called U haul and they came to the rescue in 20 minutes.

Rating:

5.0

There was plenty of room to drop the trailer in the lot.

Rating:

5.0

They are already awesome!

Rating:

5.0

Everything was great. Westside staff are wonderful

Rating:

4.0

My driver dropped off the truck & keys. I wish the drop off process had been discussed when we picked the truck up. I didn’t know til later in an email the full process, hence no photo of the odometer & fuel level were made. Fortunately, everything still went through okay. The uhaul dispatcher that I called the next day was very helpful & kind! Much appreciated. Overall, my experience with U-Haul has been very good!!

Rating:

5.0

Third and final truck from U-Haul within a couple weeks. And everyone whom we had contact with was extremely professional @ courteous. Three U-Haul locations. Truely great customer service. Alot of companies today have lost the ability to treat each and every customer they encounter as if they we are the only customer that matters. Because without great customer service from every employee their company would not be around for the next generation of customers. Great Job !

Rating:

5.0

Great people

Rating:

5.0

Always have had a pleasant experience renting at this location, friendly service!!

Rating:

1.0

I reserved a 15' truck online at the Mercy Springs location in Los Baños, CA. Two days before the pick up date, Uhaul called me to tell me that my reservation was in Gustine with a pick up time of 8:30. This was later than my original pick up time of 8:00. Uhaul emailed me a confirmation with the new location and the pick up time was 8:00. On the day of the rental I was running late (good thing I was) and arrived at the Gustine location at 8:40. The location was closed. The time I arrived was later than the reservation time and the hours of operation posted on the email confirmation. I called the location 15 minutes later and the owner answered and said that he just pulled up. I went in and was gruffly told that he doesn't arrive until 9. He was unaware of my reservation and took roughly 30 minutes to go through the paperwork (I had done all of this online when I reserved the truck). I was also the only one there at the location. The truck he gave me was dirty and I could barely see out the windshield for all the bug splatter and dirt.

Rating:

3.0

Good. Thank you

Rating:

3.0

I had to drive 40 minutes to get 20ft as 26ft got cancelled. Talked to 9 reps at uhaul. Boyfriend talked to 6, he was hung up on by a lady 2 times. Gustine lady was nice but not knowledgeable on gift certificate Procedure. After I get to Fullerton and moved I realized as she said my card got charged twice!

Rating:

3.0

Very helpful and friendly staff.

Rating:

5.0

U-Haul was closed on Sunday

Rating:

5.0

Very helpful in getting what we needed.

Rating:

1.0

Truck was old and transmission was about to go out. I paid for 24hrs and got around 8 due to the fact the truck broke down. I got one load to my storage and had to leave the truck there overnight. I had to use my SUV for the rest of my furniture. I'm waiting for the people to contact me about the charge?

Rating:

5.0

No improvements needed - great customer service

Rating:

5.0

Fantastic! Super easy and so friendly.

Rating:

5.0

If the reservation has been altered please advise with a email because they rarely look at the notes

Rating:

5.0

Really nice guy

Rating:

3.0

The gentleman entered the wrong date so there was confusion when I returned the truck. It took over 30 minutes to rent truck as I reserved with a credit card but paid cash.