Customer Reviews for Westside Biz & Mail Stop
(U-Haul Neighborhood Dealer)

377 reviews

718 West Av J Unit B   Lancaster, CA 93534

(661) 524-0504

Office Hours

  • Mon-Sun: 9 am–6 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(661) 524-0504

718 West Av J Unit B
Lancaster, CA 93534

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–6 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Patrick Kissell 
Rating:
5.0

Customer did not leave a comment.

Jayda OLIVIER 
Rating:
5.0

Customer did not leave a comment.

Ryan Fitzsimmons 
Rating:
5.0

The owner was extremely nice and super helpful, made the whole experience better than ever

Sarah Moore 
Rating:
1.0

Make sure the uhaul is properly working and also ut has gas

kresha harrell 
Rating:
5.0

The person who helped me at this location when I picked up the moving van was very friendly and answered all my questions. I will in the future use this location when needed.

JAMES ARMBRUSTER 
Rating:
1.0

Customer did not leave a comment.

Leilani darling 
Rating:
5.0

Attendant was friendly and very helpful with changes. Great explanations. Easy pick up and drop off. Great overall vibe! As long as they are available I will recommend this location!

Ruth Gil 
Rating:
5.0

Very friendly. Good service

Tyler Ternus 
Rating:
5.0

I love it when I'm treated with kindness and respect!

Gwen Cornelius 
Rating:
5.0

N/a

angel moreno 
Rating:
5.0

Keep up the good work.

Chris Ukiomogbe 
Rating:
5.0

Customer did not leave a comment.

Charlene Hudsom 
Rating:
5.0

Customer did not leave a comment.

DAVID PERAZA 
Rating:
5.0

Very nice experience

KENT ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Emertha Jones 
Rating:
3.0

Customer did not leave a comment.

Samantha Lee 
Rating:
5.0

Very nice and helpful store employee, 100% better experience than at an actual uhaul shop.

Katherinne Gamez 
Rating:
5.0

Best UHaul experience I’ve ever had. Staff was amazing and the truck was ready when I got there. Awesome!

Michael Miller 
Rating:
5.0

Very respectful good customer service I will rent from them anytime.

ROBERT STURGES 
Rating:
5.0

Customer did not leave a comment.

Joshua Thomas 
Rating:
5.0

Customer did not leave a comment.

Jona-belle Otacan 
Rating:
5.0

I appreciate the workers very good excellent I will recommend them to friends and family

VON MIMS 
Rating:
4.0

In the middle of now where

ERIKA SAMUELS 
Rating:
5.0

Customer did not leave a comment.

Jamal Alajooz 
Rating:
5.0

This was a very emotional and stressful move of my deceased parents home of 30 years and the customer service at the location was so understanding and sensitive to our needs of the truck.

Sylvia Estrada 
Rating:
5.0

Ali was great!

Vitaliy Landa 
Rating:
5.0

Customer did not leave a comment.

scott sorrenson 
Rating:
5.0

Ali is a great guy

Jamal Alajooz 
Rating:
5.0

Customer did not leave a comment.

Robert Lanie 
Rating:
3.0

It’s in a ghetto smoke shop

Waris Acheckzai 
Rating:
5.0

Good Customer Service!

Emertha Jones 
Rating:
4.0

Customer did not leave a comment.

Reyes Menjivar 
Rating:
5.0

The agent is very friendly and helpful.

Vicha Lam 
Rating:
3.0

I had requested a Natomas drop off location, the person in Lancaster said we could drop the truck off at any location in Sacramento. When we tried to drop it off in Natomas we found we had to take it to a location 20 miles away off Florin Rd. You need to do a better job communicating.

TOMAS Ensor 
Rating:
5.0

Great service!! Very friendly. I will use this site for all my future rentals.

Bret Snyder 
Rating:
5.0

Customer did not leave a comment.

Christina Young 
Rating:
5.0

Customer did not leave a comment.

Diana Lemus 
Rating:
3.0

Equipment needed new wiper blades. I also did not like that the truck was limited at 75 mph. With national speed limits where they are, it was not adequate on the highway.

Martha Strawbridge 
Rating:
5.0

Outstanding customer service

Helen M Maez 
Rating:
5.0

Everything was just fine. At this time, I wouldn't change a thing. I want to thank the staff for their assistance.

shaun marlow 
Rating:
5.0

Customer did not leave a comment.

Jonathan Harding 
Rating:
1.0

Customer did not leave a comment.

camille johnson 
Rating:
5.0

Customer did not leave a comment.

Elaine Villanueva 
Rating:
4.0

the inside of the van was clean, the outside dirty. I was told the side door can fall off the track and it did just before I returned it. They should fix this issue. The guy was VERY VERY Nice and very apologetic about it.

Susan Webster 
Rating:
5.0

Pickup dude was awesome and very very accommodating. Hands down the best uhaul experience to date. Thank you Westside uhaul!

Sanjay Singh 
Rating:
5.0

Clean interior (vacuum and wipe down)

Pedro Robles 
Rating:
5.0

VERY SATISFIED!

VERONICA CARRILLO 
Rating:
5.0

Customer did not leave a comment.

Anthony quintero 
Rating:
5.0

Customer did not leave a comment.

DENNIS LABIOS 
Rating:
5.0

Customer did not leave a comment.

Jeremy Ferguson 
Rating:
5.0

Customer did not leave a comment.

Linda Dewitt 
Rating:
3.0

Customer did not leave a comment.

Samuel Patton 
Rating:
4.0

I gave it three stars because the uhaul truck didn’t come with a ramp.

Shawntay Sims 
Rating:
5.0

Customer did not leave a comment.

Victor Montez 
Rating:
5.0

They were very professional and courteous. They had no problem hooking my trailer to my truck. They also gave me pointers on how to operate my vehicle safely with the trailer on the back

Gale Perkins 
Rating:
5.0

Customer did not leave a comment.

Desiree Ayala 
Rating:
5.0

Customer did not leave a comment.

Brandin Wilson 
Rating:
5.0

Customer did not leave a comment.

Joshua Wienke 
Rating:
5.0

Customer did not leave a comment.

VINITA VARMA 
Rating:
5.0

THIS IS THE BEST PLACE IN THE AV FOR YOUR RENTAL EQUIPMENT. FRIENDLY, HELPFUL, VERY PROFESSIONAL, AND THE CUSTOMER IS A BREATH OF FRESH AIR

dwayne jackson 
Rating:
5.0

Took care of business and was done within 5 minutes

Leticia Moreno 
Rating:
5.0

owner/operator is a gem. U haul is lucky to have a franchisee like him.

Patrick McDonagh 
Rating:
5.0

Customer did not leave a comment.

Henry Voss 
Rating:
5.0

Absolutely yes Person was super friendly. Diferent from a previous location I went same day. What matters is that this place made it right.

Luthgardes Viannaneto 
Rating:
5.0

Customer did not leave a comment.

ali dheini 
Rating:
5.0

Customer did not leave a comment.

Jared Erfle 
Rating:
5.0

Customer did not leave a comment.

Marlene Vasquez 
Rating:
5.0

Customer did not leave a comment.

Myra Benford 
Rating:
5.0

Customer did not leave a comment.

Tricia Madrid 
Rating:
5.0

Agent was very helpful in explaining the proper protocol for future reference.

Norman Steve Pineda 
Rating:
5.0

Customer did not leave a comment.

Thomas Millager 
Rating:
5.0

Customer did not leave a comment.

Donna Angell 
Rating:
5.0

Customer did not leave a comment.

FRANCIS VUKELICH 
Rating:
5.0

Customer did not leave a comment.

Ana Franco 
Rating:
1.0

Way too overpriced Customer service was terrible Poor communication

jade brannon 
Rating:
5.0

Customer did not leave a comment.

peter dane 
Rating:
5.0

Customer did not leave a comment.

Donna Angell 
Rating:
4.0

Vendor nice and helpful. Will use vehicle and services again.

Delores Wills Guyton 
Rating:
5.0

I am in Ridgecrest CA and had to drive to Lancaster, CA to pick up a auto hauler and pay for a one way rental because I received a call stating there isn’t one in my location. When I dropped off the rental I noticed the drop off location had a auto hauler so I asked how long it was there and he told me over a week.

Richard Bourbon 
Rating:
5.0

Customer did not leave a comment.

RICHARD CUILTY 
Rating:
5.0

Very polite useful helpful All the above 10 Stars

Keith Smith 
Rating:
5.0

Customer did not leave a comment.

Letecia Dobbins 
Rating:
5.0

Everyone and everything was great😀

Darnell Terrazas 
Rating:
5.0

Customer did not leave a comment.

Yvonne Settle 
Rating:
5.0

UHaul representative at the location I picked up the vehicle was very helpful and professional. Excellent experience!

Jeff Warr 
Rating:
5.0

Location was great but uhaul keeps charging my credit card 5 different transactions and rental was returned on time :(

Dulce jazmín Mercado 
Rating:
5.0

They were very helpful & friendly

DERRICK THOMAS 
Rating:
5.0

Great service. Saw us pull in and we standing by outside to park the trailer and finish turn in. Awesome!!

Richard Toth 
Rating:
5.0

I have rented from this owner a couple of years ago at his last location. He has been helpful and friendly in both interactions. I will be calling him for future rentals.

Michael uezu 
Rating:
5.0

Customer did not leave a comment.

JAMIE MOFFIT 
Rating:
4.0

Customer did not leave a comment.

SABRINA SPAETHE 
Rating:
4.0

Could not get the self service return to work and phone call was not working

Moises Hernandez 
Rating:
5.0

Customer did not leave a comment.

DANIELLE RUMBER 
Rating:
5.0

Customer did not leave a comment.

ANNISHA TERRELL 
Rating:
5.0

I will use it again, thanks

RUSSELL SIMPSON 
Rating:
5.0

Customer did not leave a comment.

Kashonda Morehead 
Rating:
2.0

Clean vehicle! Check tires, oil levels in engine. None of this was done.

rory stilson 
Rating:
4.0

Customer did not leave a comment.

Joan Parker 
Rating:
5.0

Super fast !!!

Laquisha Mobley 
No reviews have been submitted for this location.

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