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Patrick K.
Customer Reviews for Westside Biz & Mail Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner was extremely nice and super helpful, made the whole experience better than ever
Sarah M.Make sure the uhaul is properly working and also ut has gas
kresha H.The person who helped me at this location when I picked up the moving van was very friendly and answered all my questions. I will in the future use this location when needed.
JAMES A.Attendant was friendly and very helpful with changes. Great explanations. Easy pick up and drop off. Great overall vibe! As long as they are available I will recommend this location!
Ruth G.Very friendly. Good service
Tyler T.I love it when I'm treated with kindness and respect!
Gwen C.N/a
angel M.Keep up the good work.
Chris U.Very nice experience
KENT A.Very nice and helpful store employee, 100% better experience than at an actual uhaul shop.
Katherinne G.Best UHaul experience I've ever had. Staff was amazing and the truck was ready when I got there. Awesome!
Michael M.Very respectful good customer service I will rent from them anytime.
ROBERT S.I appreciate the workers very good excellent I will recommend them to friends and family
VON M.In the middle of now where
ERIKA S.This was a very emotional and stressful move of my deceased parents home of 30 years and the customer service at the location was so understanding and sensitive to our needs of the truck.
Sylvia E.Ali was great!
Vitaliy L.Ali is a great guy
Jamal A.It's in a ghetto smoke shop
Waris A.Good Customer Service!
Emertha J.The agent is very friendly and helpful.
Vicha L.I had requested a Natomas drop off location, the person in Lancaster said we could drop the truck off at any location in Sacramento. When we tried to drop it off in Natomas we found we had to take it to a location 20 miles away off Florin Rd. You need to do a better job communicating.
TOMAS E.Great service!! Very friendly. I will use this site for all my future rentals.
Bret S.Equipment needed new wiper blades. I also did not like that the truck was limited at 75 mph. With national speed limits where they are, it was not adequate on the highway.
Martha S.Outstanding customer service
Helen M M.Everything was just fine. At this time, I wouldn't change a thing. I want to thank the staff for their assistance.
shaun M.the inside of the van was clean, the outside dirty. I was told the side door can fall off the track and it did just before I returned it. They should fix this issue. The guy was VERY VERY Nice and very apologetic about it.
Susan W.Pickup dude was awesome and very very accommodating. Hands down the best uhaul experience to date. Thank you Westside uhaul!
Sanjay S.Clean interior (vacuum and wipe down)
Pedro R.VERY SATISFIED!
VERONICA C.I gave it three stars because the uhaul truck didn't come with a ramp.
Shawntay S.They were very professional and courteous. They had no problem hooking my trailer to my truck. They also gave me pointers on how to operate my vehicle safely with the trailer on the back
Gale P.THIS IS THE BEST PLACE IN THE AV FOR YOUR RENTAL EQUIPMENT. FRIENDLY, HELPFUL, VERY PROFESSIONAL, AND THE CUSTOMER IS A BREATH OF FRESH AIR
dwayne J.Took care of business and was done within 5 minutes
Leticia M.owner/operator is a gem. U haul is lucky to have a franchisee like him.
Patrick M.Absolutely yes Person was super friendly. Diferent from a previous location I went same day. What matters is that this place made it right.
Luthgardes V.Agent was very helpful in explaining the proper protocol for future reference.
Norman Steve P.Way too overpriced Customer service was terrible Poor communication
jade B.Vendor nice and helpful. Will use vehicle and services again.
Delores W.I am in Ridgecrest CA and had to drive to Lancaster, CA to pick up a auto hauler and pay for a one way rental because I received a call stating there isn't one in my location. When I dropped off the rental I noticed the drop off location had a auto hauler so I asked how long it was there and he told me over a week.
Richard B.Very polite useful helpful All the above 10 Stars
Keith S.Everyone and everything was great😀
Darnell T.UHaul representative at the location I picked up the vehicle was very helpful and professional. Excellent experience!
Jeff W.Location was great but uhaul keeps charging my credit card 5 different transactions and rental was returned on time :(
Dulce jazmÃn M.They were very helpful & friendly
DERRICK T.Great service. Saw us pull in and we standing by outside to park the trailer and finish turn in. Awesome!!
Richard T.I have rented from this owner a couple of years ago at his last location. He has been helpful and friendly in both interactions. I will be calling him for future rentals.
Michael U.Could not get the self service return to work and phone call was not working
Moises H.I will use it again, thanks
RUSSELL S.Clean vehicle! Check tires, oil levels in engine. None of this was done.
rory S.Super fast !!!
Laquisha M.