Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For smaller trucks and vehicles there shouldn’t be a certain credit or debit card because I had to pay more money for something I didn’t need nor use.
Anthony F
Rating:
1.0
Vehicle was dirty (looked like a carbonated beverage exploded over the passenger seat area). Large circular crack in the windshield on the passenger side.
Vehicle only had 1/2 tank of gas when picked up.
Attempted to contact drop off location several times & nobody answered so I called UHAUL directly. I was being transferred to scheduling and just like the drop off location, nobody answered. Extremely poor customer svc that felt directed towards a disabled veteran.
ANTHONY G
Rating:
5.0
Always renders the best service.
David W
Rating:
5.0
Customer did not leave a comment.
Cheryl L
Rating:
4.0
Customer did not leave a comment.
Kaylee M
Rating:
5.0
Chips is a very helpful agent. Good customer skills.
Alexandre N
Rating:
5.0
Customer did not leave a comment.
Lee L
Rating:
5.0
Customer did not leave a comment.
Kendall C
Rating:
5.0
Customer did not leave a comment.
Brandon B
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
5.0
Customer did not leave a comment.
Robert M
Rating:
5.0
Everything was great & easy to get in & out! Didn’t have to wait a long time to get going! Was please, with great & pleasant service! We will use you again! Thank you!
Shirley B
Rating:
5.0
Customer did not leave a comment.
LUKE S
Rating:
5.0
Customer did not leave a comment.
Douglas P
Rating:
3.0
I was told by the lady when I picked up the trailer that as long as I had it ba k before they closed I wouldn’t be charged an extra day. She never told me that I had to take it back before 9:30 am.
JEFFERY S
Rating:
1.0
Wouldn't recommend using this business to anyone. Told them I wanted to drop if off at a different location, didn't seem to be an issue, said I would be in town. Told them its fine, I was picking up in Yukon to drop off in Edmond. Paid and tried to take delivery or the trailer but wasn't able to due to lights not working. Understandable but didn't need the condescending jab asking if I just found that out in the last minute and giving me a stupid look. Brought back another vehicle and did what I needed to do. Tried to drop it off at another location and was told I couldn't. Had to take it back to original location. Then told me that is what I signed up for but yet, wasn't on the same page. Waste of my time and rude customer service.
Martin W
Rating:
5.0
Customer did not leave a comment.
Mildred "
|
Overall Experience
Rating:
4.0
Very helpful man
Mindi B
Rating:
4.0
Customer did not leave a comment.
cheryl r
Rating:
5.0
Worry Free, Professional, Knowledgeable, and very Customer friendly!
Richard D
Rating:
5.0
Customer did not leave a comment.
Zachary E
Rating:
4.0
Customer did not leave a comment.
Christopher M
Rating:
5.0
Customer did not leave a comment.
Michelett R
Rating:
5.0
Customer did not leave a comment.
LEE H
Rating:
5.0
Very helpful and had what I needed
RUSSEL S
Rating:
1.0
The customer service of the man at the facility was horrible. I came in at about 3:49-3:50 for a 3:45 pickup time. After a couple of minutes standing behind the customer at the counter, the man asked if I was Jeff, and I said yes. He bluntly says, “your reservation has been transferred to an online check-in since you were late.” I was a little curious, given it was only 3:52 even when he told me, but I pulled out my phone and began to go online to start the process. He then proceeds to respond to the other customer’s question about what his hurry was, and he starts complaining about UHaul customers always coming in late and keeping him from being able to handle other things before he leaves for the day, and that UHaul isn’t their main business, and people being late means he can’t finish up his other things in time to get to the bank before they close. I then told him that I really didn’t appreciate him brushing me off as a customer over 4 or 5 minutes and then proceeding to talk about how UHaul wasn’t his main business and how UHaul customers are such an annoyance to him as his business with me standing right there. He got very upset and told me how entitled people like me are, then told me I needed to get out of his office because they were closing. Outrageous customer service approach from a person representing UHaul. Clearly not a person who cares about the image of UHaul.
Jeffrey M
Rating:
5.0
They should park there inventory closer to the office. Us elderly folks had to walk quite a way to get the truck
Salvatore D
Rating:
2.0
Customer did not leave a comment.
Abigail R
Rating:
5.0
The people working the day of my pickup and return were so friendly and helpful. I will definitely be back in the future.
Matthew D
Rating:
4.0
Would have preferred to have full tank at rental time instead of half tank and then refill right before bringing back
John D
Rating:
5.0
Customer did not leave a comment.
Andrew Z
Rating:
3.0
There should be more allowable miles and when getting an extension on the turn in time, the time should be prorated. I turned in a truck, after getting an extension approval, 5 to 5.5 hours past the original turn in time and was charged for a full day's rental. I don't feel that I should have been charged because I did get prior approval. This policy should be looked at!!
Richard Y
Rating:
5.0
Customer did not leave a comment.
Randall J
Rating:
5.0
Customer did not leave a comment.
Scott G
Rating:
5.0
only had problem with the app for Android. With the offices assistance I was able to use the regular site to successfully check out and return the rental.
Todd W
Rating:
5.0
Customer did not leave a comment.
Allan G
Rating:
5.0
Bery professional and friendly..
John C
Rating:
5.0
Customer did not leave a comment.
Norman M
Rating:
5.0
Customer did not leave a comment.
Caitlyn B
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
5.0
Such great customer service! Highly recommend this place!
Sareena P
Rating:
5.0
Customer did not leave a comment.
Tyler E
Rating:
5.0
I always rent equipment from this location only they treat me well very friendly and helpful
jack d
Rating:
5.0
I have used them a few times and I have always received quality service. This location has always been stocked with moving materials when I've needed them.
Maurice W
Rating:
4.0
Customer did not leave a comment.
Janelle P
Rating:
5.0
The unit I rented leaked so several of my clothes boxes were damaged. Just sharing so that it can be repaired to prevent another person experiencing this. Otherwise, great!
Ixzchel S
Rating:
5.0
The process was easy and quick. The staff, especially Tammy, was very friendly and helpful.
Megan J
Rating:
4.0
Customer did not leave a comment.
John M
Rating:
5.0
Great customer service would recommend!
Michael W
Rating:
5.0
Customer did not leave a comment.
Jaime R
Rating:
5.0
Customer did not leave a comment.
WILLIAM R
Rating:
5.0
Customer did not leave a comment.
Amanda M
Rating:
5.0
Customer did not leave a comment.
Cynthia S
Rating:
5.0
Easy process, equipment in excellent condition.
Tom B
Rating:
5.0
Customer did not leave a comment.
CHRISTINA G
Rating:
5.0
VERY friendly people! It was a pleasure doing business with them!
Zaida H
Rating:
5.0
Customer did not leave a comment.
KARENA M
Rating:
5.0
I would absolutely use this place for all my moving and storage needs. Chip is amazing at his job and is very professional.
KARENA M
Rating:
5.0
The older gentleman that works at this location was so awesome and very kind! Everything was quick and easy! I wish I would’ve gotten his name!
Presley H
Rating:
5.0
The people that run the store were great! Give them a RAISE !!!!
Mat M
Rating:
4.0
Customer did not leave a comment.
Randy D
Rating:
5.0
Very secure and staff super helpful! Best storage area by far!
MARGARET K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacey H
Rating:
5.0
Customer did not leave a comment.
Keith H
Rating:
5.0
Customer did not leave a comment.
Jarad M
Rating:
5.0
The couple who run this location are always so helpful and friendly.
Jennifer N
Rating:
5.0
Customer did not leave a comment.
MELVIN F
Rating:
5.0
Easy to deal with. Great staff and A plus service
Jason S
Rating:
5.0
Excellent
Mat M
Rating:
5.0
Everyone was extremely helpful and very kind. They made sure that I had everything I needed to have a safe and successful move.
Jade N
Rating:
4.0
Customer did not leave a comment.
James C
Rating:
5.0
Customer did not leave a comment.
PAUL S
Rating:
5.0
The folks who manage this uhaul office are splendid folks. Very professional, polite and helpful. Whish everyone ran their business this way. Top notch !
Mickey P
Rating:
5.0
Excellent service
DAVID A
Rating:
5.0
Customer did not leave a comment.
Samantha C
Rating:
5.0
Great service and felt our items were secure.
Jerry K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michelle H
Rating:
5.0
Absolutely wonderful location! Friendly service and well worth coming back to!!
Jennifer B
Rating:
5.0
Always the best.
Cynthia S
Rating:
4.0
Easy drop off. No hidden costs
benjamin G
Rating:
5.0
I like your drop off check in, simple and easy!
charles k
Rating:
5.0
Nothing was in and out in a quick minute.
When I came back to drop off rental equipment it was unloaded in a quick manor.
The gentleman at the office was friendly and good at what he was doing. Will use that location again.
Michael H
Rating:
4.0
Very friendly and helpful
Janelle P
Rating:
5.0
Customer did not leave a comment.
Kristopher B
Rating:
5.0
What a great experience I had renting a U-Haul trailer from this location. This place is ran like a well oiled machine, from the amazing lady checking me in to the knowledgeable gentleman that hooked the trailer to my truck. Five stars is not enough
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
James M
Rating:
4.0
great
Bradford B
Rating:
4.0
Customer did not leave a comment.
Ronald A
Rating:
5.0
Customer did not leave a comment.
Raymond S
Rating:
5.0
Nothing just had a good experience needed it right away and they made it happen.
Andres F
Rating:
5.0
Great customer service.
Corey P
Rating:
5.0
Customer did not leave a comment.
jack w
Rating:
5.0
Customer did not leave a comment.
Joella M
Rating:
5.0
Kip is always helpful. I have rented from this location for years and will continue to do so if I ever have a need.
Bridget S
Rating:
5.0
Chip is awesome
Very helpful evertime I've rented a trailer
Don't change a thing
VAUGHN T
Rating:
5.0
The Owner who checked me in was courteous, friendly. Great experience.
Mark K
Rating:
5.0
Return signs were a little misleading due to a few drop offs ahead of mine but no big deal
Kevin C
Rating:
5.0
Had a lot of trouble with the 24/7 check out. Ended up not using it and had a representative at the location help us out. They were wonderful!
Tamera L
Rating:
5.0
Customer did not leave a comment.
Samuel G
Rating:
5.0
Very nice folks. Very professional.
Brett B
Rating:
5.0
Customer did not leave a comment.
Trevor G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cyntya W
Rating:
5.0
Very clean and tidy. Will work perfect. Thanks
ADAM U
|
Reservation
Rating:
2.0
My unit had rats in it when I collected my stuff. I'm very upset full of rat turds and there were bad rats inside very unsatisfied.. had to throw stuff away
Luradean T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chuck L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathan P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bobbie W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRUCE O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacque D
|
Overall Experience
Rating:
5.0
Great facility and staff, very secure never had worries about my belongings being stolen. Staff was helpful and polite. Will return if ever needed
CHRISTOPHER K
|
Overall Experience
Rating:
5.0
Watch out for their highly trained attack cat. LOL
I moved out of my unit when I realized I have not been to the unit in over a year and forgot what I had in there, then realized, I had paid more in that year than what the stuff was worth. Management did a great job.
Jerome R
|
Overall Experience
Rating:
5.0
We had a place at this facility for over six years. We were always confident that our items were in a secure, well managed storage business.
LINDA A
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
John S
|
Overall Experience
Rating:
5.0
The staff here is amazing!! Chip and his daughter are super kind, and you feel at ease storing your belongings at this location.
Angela D
|
Overall Experience
Rating:
5.0
Very friendly staff. Fast and convenient.
Richelle K
|
Reservation
Rating:
5.0
Great choice for storage! The staff is always so kind and helpful.
Esteban P
|
Overall Experience
Rating:
5.0
The staff are very friendly and were incredibly helpful with anything that was needed when we moved in and moved out. I would definitely recommend this location to anyone looking for a storage unit for their personal items from home.
Kurt M
|
Overall Experience
Rating:
5.0
They were very helpful at rental time and time of finalizing the rental.
Cindy S
|
Overall Experience
Rating:
5.0
Always friendly, courteous and helpful
DONAL O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Benton S
|
Overall Experience
Rating:
5.0
Chip is the best he’s very knowledgeable about not only the Uhaul equipment he has but also his units he has on property. He is the nicest guy when it comes to helping with with any rental needs would recommend this place 10x over. Thank you again.
Calib C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Giana C
|
Overall Experience
Rating:
5.0
Great facilities great staff
Luis R
|
Overall Experience
Rating:
5.0
Westpointe Self Storage is the best place to store if you live in the Mustang/Yukon area. The storage buildings are always clean and I never have to worry about the safety of my things. The staff, Chip, Sara and Tammy are amazing folks to work with. They provide service with such a friendly, courteous and professional demeanor every single time…even when it is very busy! Such a wonderful family that truly cares and helps answers every customer’s questions/needs. Thank you (Chip, Sara and Tammy) for making my storage time there a pleasant and safe one! Take care and continue to get better, Chip!! ~ Brittany
Brittany N
|
Overall Experience
Rating:
5.0
This facility is excellent. Chip is adamant about keeping everything at this site clean and secure. He is a superb manager. The only reason we moved out is because we sold all our properties in the area and no longer needed a warehouse,
Thanks for all you do.
JAMES J
|
Overall Experience
Rating:
5.0
I am a returning customer. I believe I've had 3 units in the past few years. Chip and Sara are AMAZING!! So helpful! I've never had any issues with them or the facility. I will be back, i'm sure :)
Jennifer B
|
Overall Experience
Rating:
5.0
This place is by far the absolute best rental/storage center I have ever encountered.
I am so thankful for these people, making my move less stressful with their helpfulness and professionalism. I had a storage unit here too and they were great. I highly recommend them. Clean, safe, easy access, extremely friendly, I could go on and on. The storage unit cost was better than any other in town.
I can’t thank them enough for their help in my making my uhaul rentals easy and stress free.
Scott k
|
Overall Experience
Rating:
5.0
I was very pleased with the decision of moving my belongings to Westpoint Storage. From the moment we went to look and meet the people. Chip, you and your team are fantastic and so friendly, treating us as family and taking care of our belongings. Not once did I worry about the Storage because you were on top of it even if the storms came through I could always expect a email. Thanks so much for the friendliness, chattering with us, and always being there. If ever I should need Storage again, it will be there!!
Thanks again,
Rocky and Yvette
YVETTE O
|
Overall Experience
Rating:
5.0
Chip and his daughters have been lovely with helping facilitate this transition in my life.
christopher h
|
Overall Experience
Rating:
5.0
We have rented a few storages and Uhauls from them over the past 5 years - always been easy, fast and affordable! The staff is always helpful and friendly. I usually find myself sitting in the office an extra 5-10 minutes just to chat with them! This is our go to for storage and Uhauls!!
Janya P
|
Overall Experience
Rating:
5.0
This place is amazing great customer service. They are here for you which I love
Jessica S
|
Overall Experience
Rating:
5.0
Easy access, convenient 24/7 access
Anthony D
|
Overall Experience
Rating:
5.0
Chip is awesome…He makes a point to ensure all expectations are met. Never had less than a pleasant experience. Also, my unit never got broken into. Take the easy W and go here if you’re needing a unit. The location of the facility is ideal too.
Ryan M
|
Overall Experience
Rating:
5.0
Thank you SO much! You were great and if we ever need a storage again, you will be the one we go with.
Diane G
|
Overall Experience
Rating:
5.0
Wonderful staff-very helpful-well pleased.
GARY A
|
Overall Experience
Rating:
5.0
BEST storage we have ever used, from all aspects of the process!
Thanks for all your help over the years!!
JONATHAN A
|
Overall Experience
Rating:
5.0
Great customer service and nice employees
Kyler H
|
Overall Experience
Rating:
5.0
Chip is awesome sauce!!!! Best customer service ever!!!! Always professional, friendly and caring! He runs a tight ship. Great storage experience. His daughter was kind as well. I always felt that myself and my belongings were safe.
Amy S
|
Overall Experience
Rating:
5.0
I do a lot of storage and this is the best yet for Chip an Sara do all they can do to help u in all ur needs —- highly recommend these people and this facility
Glen M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronnie H
|
Overall Experience
Rating:
5.0
A+ location. I'm sure I will work with these wonderful folks again. They set the bar very high for their competion.
Roberta L
|
Overall Experience
Rating:
5.0
Love to store my stuff here at westpointe self storage. I know it will be safe
Karena M
|
Overall Experience
Rating:
5.0
Great services.
MARIA S
|
Overall Experience
Rating:
5.0
The people were so very nice and helpful during a really stressful time. If I ever need storage or moving equipment in the future they will be my first call.
Sabrina A
|
Overall Experience
Rating:
5.0
The staff at this facility is incredible! Chip has become like family to me. Thank you all so much.
Shay J
|
Overall Experience
Rating:
5.0
Everything was great. They were always great every time I needed something. I highly recommend them.
BRITTNEY D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OWEN A
|
Overall Experience
Rating:
5.0
Always excellent service have used them multiple moves as well as storage!
KELLI A
|
Overall Experience
Rating:
5.0
Great service!
Amy S
|
Reservation
Rating:
5.0
Always awesome! Nice friendly staff!
Amy S
|
Reservation
Rating:
5.0
I had a great experience! Thanks
Donna D
|
Reservation
Rating:
5.0
Everything was excellent. I will use this facility in the future.
KATHRYN P
|
Overall Experience
Rating:
5.0
Chip was great. He made the experience awesome. Very helpful when it was time to leave. He helped me make sure the u-haul car trailer was hooked up correctly. Thanks Chip.
MICHAEL A
|
Overall Experience
Rating:
5.0
Chip was great to work with!
TIMOTHY A
|
Overall Experience
Rating:
5.0
The facility was outstanding
LARRY K
|
Overall Experience
Rating:
4.0
Very helpful
Privacy R
|
First Impressions
Rating:
3.0
i didnt need the unit afterall and i didnt see a cancellation option
Privacy R
|
First Impressions
Rating:
4.0
Stuff is very friendly and helpful!
Privacy R
|
First Impressions
Rating:
5.0
Very helpful and polite. No hidden charges like other storage companies.
Privacy R
|
First Impressions
Rating:
5.0
The person who checked me inowner I believe was very friendly and explained the policies of the facility in detail.
Privacy R
|
First Impressions
Rating:
4.0
Was a bit surprised that a $20 fee was charged at the facility to process the unit and paperwork. Otherwise, the facility was great.
Privacy R
|
First Impressions
Rating:
4.0
Great customer service!!!
Privacy R
|
First Impressions
Rating:
5.0
Chip went out of his way to make sure everything was correct and in place regarding my storage room.
Privacy R
|
First Impressions
Rating:
5.0
Very well kept and feels very secure.
Privacy R
|
First Impressions
Rating:
5.0
Extremely nice staff and clean location.
Privacy R
|
First Impressions
Rating:
5.0
Chip is very friendly and helpful, I truly appreciate all of his efforts. He was even there for us after hours!
Privacy R
|
First Impressions
Rating:
5.0
Best customer carrier I`ve ever received from a self storage facility.
Privacy R
|
First Impressions
Rating:
5.0
Very great! We originally reserved for Saturday but Chip was kind enough to accommodate my husband and move it up to Friday! Helped us a lot!
Privacy R
|
First Impressions
Rating:
5.0
This facility is top notch. The manager/owner is wonderful. This is my go to for all my storage and moving needs.
Privacy R
|
First Impressions
Rating:
5.0
The manager of this facility was incredibly nice and went above and beyond to help when uhauls website was misleading.
Privacy R
|
First Impressions
Rating:
5.0
Chip was very helpful and friendly.
Privacy R
|
First Impressions
Rating:
5.0
Very helpful and very friendly staff. Facility is very well maintained. They swept out my storage unit right before I moved in to ensure it was clean.
Privacy R
|
First Impressions
Rating:
5.0
Went above and beyond to get us settled. They stayed late for us to unload and check in our truck.
