Comentarios del cliente para Westpoint Shell

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Westpoint Shell

Grado total:

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Peter D. en

Grado:

El cliente no dejó un comentario.

Thomas R. en

Grado:

Lot is crowded. A bit difficult to maneuver the truck out of the lot.

Mary S. en

Grado:

The truck still had trash in it from the last use, and the floor was sticky from something that spilled. I am OK with driving a truck that is a little scratched up on the outside (which this was), but I feel like it need to be clean on the inside. The man at the counter was very friendly, which is why I would still recommend renting from here.

Susan B. en

Grado:

El cliente no dejó un comentario.

Tim S. en

Grado:

Very straightforward and easy experience.

Brian D. en

Grado:

El cliente no dejó un comentario.

Melissa K. en

Grado:

El cliente no dejó un comentario.

Philip P. en

Grado:

El cliente no dejó un comentario.

Charles K. en

Grado:

El cliente no dejó un comentario.

Dennis R. en

Grado:

take pictures of milage

Troy A. en

Grado:

This review is not relevant to the issues we experienced. It took more than 45 minutes to checkout because the application was not able to process our information. Fortunately the location was able to check us out. The truck then was taken 6 miles where the battery died. We had to wait 5 hours for the truck battery to be replaced. It took over 5 calls for the repair to be completed. Then when we returned the truck the next day, we were charged for a second day after the UHaul customer service representative confirmed our contract was extended with no additional charge. We have used UHaul repeatedly over the past year and never had these issues but then we work with individuals. We are now forced to use a faulty application to rent under maintained trucks. Our engagement with UHaul customer service was unsatisfactory as none of the statements and assurances was true. The employees at the location was the only acceptable part of this experience. We will no longer use UHaul as the equipment, applications and service is substantially below acceptable standards.

Timothy R. en

Grado:

It’s a convenient place in Annapolis to get a truck but it’s also part of gas station. I dropped off after hours and couldn’t find the “ Return my truck” option on the website. Later I found it as a drop down under the number. Return my truck should definitely be easier to find, more prevalent. Locked the truck and left it. I did take pictures if needed

Janet Z P. en

Grado:

El cliente no dejó un comentario.

Paul W. en

Grado:

Good selection of trucks Had truck I reserved Fast-in and fast out

Dawn S. en

Grado:

El cliente no dejó un comentario.

Dennis B. en

Grado:

El cliente no dejó un comentario.

Laura S. en

Grado:

El cliente no dejó un comentario.

Ryan F. en

Grado:

El cliente no dejó un comentario.

Nicholas A. en

Grado:

El cliente no dejó un comentario.

Joseph B. en

Grado:

El cliente no dejó un comentario.

Steve V. en

Grado:

Sort out your billing. I was incorrectly billed for two days vice one, despite returning the equipment on same day within 5 hours after pick-up. After bringing this to the attention of the U-Haul provider, I was billed for a single day (second invoice), but the initial charge has never been voided. I again provided this information to the provider but the problem still hasn't been reconciled...quite disappointing for an otherwise superb experience.

Michelle M. en

Grado:

none

Richard W. en

Grado:

El cliente no dejó un comentario.

Lloyd K. en

Grado:

El cliente no dejó un comentario.

Timothy H. en

Grado:

El cliente no dejó un comentario.

Karl L. en

Grado:

El cliente no dejó un comentario.

Sean M. en

Grado:

El cliente no dejó un comentario.

Nelson R. en

Grado:

I was very happy and convenient. The person that was at that place was helping me to make my rental easy. Thanks a lot I always recommend this place and Uhaul to my friends and family

Lee G. en

Grado:

The tire pressure was unsafe off the lot.. Stated tire pressure is supposed to be 90psi. Front left was 55 psi. Front right was 74 psi. Rear tires between 60 psi and 78 psi. It’s been 16 yrs since I rented a uhaul trailer or truck and the tires were always the correct pressure off the lot. 55 psi for a front tire is unsafe. Right rear outside tire needs to be replaced as it is near the end of its tread depth but the sidewalls look very worn.

Richard S. en

Grado:

Get a new customer service representative.

Eugene F. en

Grado:

Excellent service thank you

George L. en

Grado:

Only one thing to improve ~ There needs to b a visable General U HAUL contact number. I had a question midtrip n couldnt find a contact # in my paperwork except each rental dealer. But on the plus side ~ I was very suprised how fast i was processed at pic up.10 min! I was givin a beautiful new - 500 mi - comfy truck! It was VERY CLEAN n everything worked as it was supposed to. This was a 20' truck loaded and it was easy to Drive n good on gas mileage. Would use again and def. recomend to others! Thanx for the hassle free trip! DOC

Thomas S. en

Grado:

El cliente no dejó un comentario.

Darryl K. en

Grado:

El cliente no dejó un comentario.

Jerry H. en

Grado:

Returning the trailer was a bit of an issue, they didn't have a convenient parking space for it. their lot was very crowded.

Tyler M. en

Grado:

The trailer had multiple issues to include being dirty on the inside and having no brake fluid, rendering the trailer brakes useless. The staff, which consisted of gas station attendants, offered no assistance. The outside of the trailer was also covered in mud.

James G. en

Grado:

The service was on time, accurate, and friendly.

Vera S. en

Grado:

The 10' truck had the check engine light on as well as a second warning light. It was pretty dinged up, very basic, struggled to get to speed - even empty. The rental location is horrible. The manager is extremely rude and unhelpful. Their lot is hazardous and cost me a trip to the emergency room and 7 stitches - for which the woman had no apology or care that this happened. I simply thought she should address the bad conditions and make repairs.......she didnt care. There are several other UHaul locations in Annapolis that have actual paved lots and helpful staff. Dont use this West Street location.

Diamon C. en

Grado:

The entire pickup with mobile phone is dysfunctional. It malfunctioned upon picking up the rental and I had to change my reservation to in store pick up that delayed everything. Then I needed an extension and was told inaccurate information and charged additional fees. Currently disputing.