This evaluation is for the Western Shore U-Haul location and person in charge there. The gentleman went out of his way to help me in every way he could. He explained and ensured I would receive what was agreed on over the phone the day before. Excellent service.
PAT THOMAS
Customer Reviews for Western Shore Express Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trying to get my deposit back in my bank account. Just giving me the run around. Just passing the buck.
Roy WhynotNo drop box and no room to park truck and the guy was unavailable. And it was not close
Johnathan MacintoshTruck box was not swept out, floor had dirt on it, so we had to sweep it before we could load it. Sign in box said it should be swept and clean or $25 charge, someone missed reading the sign.
Daniel MacDowThe guy was thorough and kept saying he was surprised that we were rented a vehicle with a cracked windshield and mirror and that ther fuel was so low. I was disappointed that I was charged for fuel when there was more miles left to empty than when I rented it. If there was additional mileage I can accept that, but overall not a positive experience.
DAVID SANFORD LEWISIt's winter. Snow tires. How unsafe.
Samantha KaiserSlow doing truck return.
Daniel MacDow