Customer Reviews for Western Reserve Flag & Sports Ltd
(U-Haul Neighborhood Dealer)

158 comentarios

493 E Western Reserve Rd   Poland, OH 44514

(330) 729-1389

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 11/27/2022: cerrado
  • 12/24/2022 - 12/26/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(330) 729-1389

493 E Western Reserve Rd
Poland, OH 44514

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 11/27/2022: cerrado
  • 12/24/2022 - 12/26/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

GREAT SERVICE, called on the phone and had questions, very nice, took care of all the paperwork fast and efficient.. will use the any time i need a trailer, Great People, Great Product. Gracias

Mark S. 
Clasificación:
3.0

No answered the phone and the site wasn't working for check in

Eugene R. 
Clasificación:
5.0

Excellent customer service, professional and very good in communication; equipment was ready and in great shape! Thank you !

MOAMAR M. 
Clasificación:
5.0

Great customer experience.

Megan S. 
Clasificación:
3.0

Give the people what they want and try to complete everything your costumers request.

Carlos N. 
Clasificación:
3.0

We had a problem with the app working for am. after hours drop off. Our problem was resolved bit we had to wait a long time on hold to speak with a customer service rep.

Mary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

opey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
4.0

fyi...The truck has leak in cargo mother box area in top right corner when looking into cargo box. U haul app really stinks. Took several attempts to upload photos for verification when picking up truck and when dropping off had to call customer service to close out order. Also called this location to let them know and no one called me back.

Anthony C. 
Clasificación:
5.0

Fast and easier than ever

Eric K. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK C. 
Clasificación:
5.0

The owner of the shop was top notch and I even purchased some unrelated items from him. He was very helpful and polite.

RALPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE F. 
Clasificación:
5.0

Nothing to improve!

Mary W. 
Clasificación:
1.0

No one there during normal operation time for return

ANDREW S. 
Clasificación:
3.0

El cliente no dejó un comentario.

EMILY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW K. 
Clasificación:
5.0

Friendly staff and got us out quickly with all our paperwork.

JEFFREY Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christina H. 
Clasificación:
3.0

El cliente no dejó un comentario.

KATHY M. 
Clasificación:
3.0

Truck was clean and location was easy to navigate. However, I do Believe the truck is in need of repair. The ride was extremely bumpy, and yes I did deactivate the tow/haul while driving unloaded. Thankfully I only needed for 15 miles

Elizabeth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA S. 
Clasificación:
3.0

GPS sent me to the wrong address. Small shop. Staff was nice.

TAMARA CENDRA B. 
Clasificación:
5.0

Very friendly and helpful staff, had the truck warmed up upon my arrival. Have rented from this location before would recommend to anyone.

TERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody L. 
Clasificación:
3.0

Head light out on the truck I rented and the floor looked like it was not swept.

john N. 
Clasificación:
3.0

This truck was much better than the last one. The first one had a extremely bad driveline vibration at light, to partial throttle at 35 and again at about 60 mph. I let them know when I returned it This one had a slight vibration, but with as long as the drive shafts are, I would expect some.

Richard J. 
Clasificación:
1.0

I didn't realize because of how dark it was dirty we were sitting on crumbs they didnt get the truck ready snow was everywhere back light inside didn't come on

Shawna M. 
Clasificación:
5.0

Very nice to deal with i will be using you again !! great service!!

patrica C. 
Clasificación:
2.0

One tire was low on air at pickup and the truck was covered in 6 inches of snow that we had to clean off. The truck should have been cleaned off.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW P. 
Clasificación:
5.0

Gentleman at the location in Boardman was super friendly and very helpful.

Jeff T. 
Clasificación:
5.0

Excellent service. We were difficult and indecisive and they were very patient and very helpful.

BRIANS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kathleen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle F. 
Clasificación:
3.0

The truck wasn't particularly clean. Not bad enough that I'd complain but not good enough that I'd call it "clean." The bigger issue was that the check engine light was on. I checked it with a handheld reader and multiple cylinders were misfiring.

Gregory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY Z. 
Clasificación:
5.0

Uhaul app would not work for me for pick up or drop off. However they were great to deal with at this location. Would be my preferred place to rent from if I had to again.

Cody M. 
Clasificación:
1.0

My faith in U-haul has been restored, unfortunately the same from the renting facility CAN NOT be said! Getting accessed a $25.00 and $1.98 cleaning/tax fee for a truck that was picked up with the previous renters garbage and trash (rotting food, various drink bottles and Jergans hand lotion) scattered throughout the front and back of the truck was outrageous!! Then when calling the facility to discuss the erroneous charges that I was being penalized for and being talked to by the gentleman (who wasn't even the original extremely accommodating and extremely nice lady) gave me an attitude was the final straw. I will never ever recommend this facility to anyone! This could have very easily been taken care of. I realize that mistakes are made (I make them all the time). Whether it was a case of someone not checking in the truck from the previous renter or checking it in and seeing and smelling the horrendous condition and forgetting to clean it before it was rented back out is one thing but to question someone's integrity that used a truck for a total of 21 miles over 4 hours was ridiculous. This for me was a total matter of principal... I hope the attempted $25 dollar cleaning fee and $1.98 cleaning tax fee was worth my aggravation and your bad review (renting facility). Either way U-haul the company (after I had to put a payment hold on my credit card plus multiple late evening phone calls to corporate) made it right.

Scott O. 
Clasificación:
5.0

Nothing! Just keep doing what your doing!

FRANK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

tracy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

Very professional

DON D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bobbi M. 
Clasificación:
5.0

Nick was a great guy to do business with. I will use this location in the future.

KEN B. 
Clasificación:
4.0

Nada

ADRIAN J. 
Clasificación:
3.0

La persona que nos atencio lo hizo muy boen

GUSTAVO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

bernard L. 
Clasificación:
5.0

Everything was great..

Terry C. 
Clasificación:
2.0

They had just started renting trucks, and had little experience. I do not blame them for this, and I will use them again. There were software issues that caused most of the problems.

richard J. 
Clasificación:
5.0

It was a good experience and everything went well. I am not that good with doing things online and through my phone, so I didn't check my phone enough. This is my fault not your's and I hope I did everything right. Thanks.

Mark M. 
Clasificación:
5.0

Very courteous and helpful

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

tina J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

dennis H. 
Clasificación:
5.0

Very friendly staff.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCKY O. 
Clasificación:
3.0

I only used the out of hours drop box but it was easy to find and the app made returning very easy.

Justin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan C. 
Clasificación:
5.0

Great People

Charlie W. 
Clasificación:
5.0

Great People!

Charlie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad S. 
Clasificación:
5.0

Fix their location.

Charlie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
4.0

El cliente no dejó un comentario.

phill R. 
Clasificación:
5.0

El cliente no dejó un comentario.

sacha C. 
Clasificación:
5.0

Excellent -Thank you for a fast and smooth rental !

david H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

Great guy. The truck was not in goid shape mechanically not the pickup guy fault

Dave W. 
Clasificación:
5.0

El cliente no dejó un comentario.

james C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glade M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachery S. 
Clasificación:
5.0

Very positive experience, would use again. Easy to do business with! Sean F.

sean F. 
Clasificación:
4.0

The express online check-in was easy to use.

Bradley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

carl l G. 
Clasificación:
5.0

The location is great. The people are friendly and helpful. The only thing that isn't fine had nothing to do with the location. U-Haul's online pickup and drop off service is not very reliable and more time consuming than just picking up in store. Expected quick and easy, but it wasn't. Site kept crashing due to high volumes. Had to repeatedly take photos and resubmit. Was a bit frustrating.

Albert B. 
Clasificación:
5.0

I went in for your flat trailer and they helped me hook it up and explained everything about it. I was impressed about the details they went into.

joe D. 
Clasificación:
2.0

See above.

James G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ILA J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

Nothing!

bob P. 
Clasificación:
3.0

The vehicle was clean however, it smelled very bad inside. It smelled like a horse farm!!

Joseph B. 
Clasificación:
5.0

I dropped off after hours so I did not interact with any of the staff but the location was good in a good area and was very easy.

Steve B. 
Clasificación:
5.0

mobile return is very easy to use

john D. 
Clasificación:
4.0

should have signs to designate where to park when dropping off

Daniel R. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIMOTHY P. 
Clasificación:
3.0

We were an after hours drop off.

Ashley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco C. 
No se han enviado comentarios para esta ubicación.

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