See other comment.NEALMichael B.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Laura M.
El cliente no dejó un comentario.LINSEY B.
El cliente no dejó un comentario.HENRY V.
El cliente no dejó un comentario.Sharon M.
El cliente no dejó un comentario.Calder A.
The driver side tow dolly lights didn't work, and there was no windshield wiper fluid. The truck was dusty and dirty in the inside.Rosa R.
El cliente no dejó un comentario.Darrin P.
Customer Service was Great!! Was in & out upon pick up & Return. Only thing I'd have to add is Don't forget to return Customers ID/DL & Deposit. Other than that, it's Great doing business with them.MANUELA M.
El cliente no dejó un comentario.Donald H.
El cliente no dejó un comentario.DEAN G.
Truck was nice and clean but no dolly inside and was told it was there.Linda W.
I used cash when I picked up my u-haul and paid a deposit. When I dropped it off at western radiator he didn't have the money to give me my deposit so I'm not happy. Moving is expensive. I wish I would have used my debit. Not happy.Mary G.
El cliente no dejó un comentario.TRACI DORA V.
I called u-haul 9-21 to reserve a trailer and pick it up on 9-25. U-haul called me on 9-24 to let me know they didn't have a trailer for me until 9-28. I could not move on that date so I had to postpone the move for 1 week. I also know that Western Radiator had at least 2 (6 x 12) trailers but supposedly we could get them because the owner of Western Radiator was on vacation. I suggested the other u-haul dealer in Pendleton (round-up Plumbing) check me out on one of those trailers, but U-haul (Spokane) said that couldn't be done. So we had to postpone our moving date. Is this good customer service? I've rented a lot of trailers from U-haul but wonder about their policies and how they treat customers. Ty at Western Radiator does a great job and has treated me very well!MIKE L.
Fast friendlyBen N.
El cliente no dejó un comentario.Richard A.
Return was very easy. I plan to return here again.Paul G.
Very clean truck and no hassles.Marillee F.
Scheduled a pick up at 12 and they were not there, later claimed they were at lunch. I just hooked up to the trailer and left. I chose no contact due to Covid-19 and had email confirmation/contract. They did call but haggled about the pickup, I took picture of the towing setup and sent it to representative.David C.
El cliente no dejó un comentario.Sarah F.
Problems with the online pickup were no problem for them! Re-entered the rental, looked at my papers, gave me the keys and I was gone in 10 minutes. Outstanding. Oh, the problem with online? The site couldn't locate me, even though Google, maps and location all could.WILLIAM T.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.Janette K.
This is always my first choice when I need a truck.Carole I.
I was told where to park and unload the trailer, then the man went back to work in his shop. I returned the trailer early, and was still somehow charged for an extra day.Tim F.
El cliente no dejó un comentario.Addison W.
Smooth transaction, courteous and professional agent.Steven C.
El cliente no dejó un comentario.KENDALL A P.
El cliente no dejó un comentario.Ken M.
My card was charged 375.00 for 1 u haul rental. Still haven gotten my money backRORY S.
El cliente no dejó un comentario.KENNETH M.
El cliente no dejó un comentario.Randy E.
Left trailer on a Sunday when office not open. Afraid someone would steal it and say we never returned it . But early Monday we got an email receipt so it worked out ok.Cynthia H.
El cliente no dejó un comentario.Andrea R.
El cliente no dejó un comentario.dan D.
El cliente no dejó un comentario.Julian P.
The truck was kind of old but very satisfactoryTerry B.
The mobile app is either terrible or your main servers are not able to handle the traffic or both. Trying to use app at Pendleton was impossible with multiple password resets and hangs. Never worked right but thank god the guy showed up.Douglas N.
El cliente no dejó un comentario.Barbara M.
I have not received my 73.60 refund from you, when will I receive itIrina T.
Give out true estimates. My estimate changed twice, went from $70 to $93 then my final bill was $103.77 for a 20' truck for 7 hours, local use 25 miles, a dozen blankets, and insurance. Last year I did the same exact move and it was like $59.00 and I don't know why it has doubled in just 12 months.Larry H.
El cliente no dejó un comentario.Venesiah B.
El cliente no dejó un comentario.Karen K.
I reserved my trailer at a local U-Haul location about 6 weeks before my move. The day before I was to pick it up I got a call from U Haul to tell me I had to pick it up in a different town about 50 miles away (100 round trip). It wasn't the fault of the guys at that location, but the U Haul corporate types should be ashamed.Craig R.
Make sure they do a walk around with you. Charged me a cleaning fee afterwards.Edel A.
El cliente no dejó un comentario.Taylor M.
El cliente no dejó un comentario.Samantha M.
El cliente no dejó un comentario.Wayne W.
I dropped off after hours so I didn't see anyone.Raniel D.
Western Radiator is great. However, the lady I spoke to from the U-Haul office was rude and not helpful at all.Mark O.
El cliente no dejó un comentario.Adam A.
The online check-in was difficult, and I never received the dolly that was charged on my cardRyan G.
El cliente no dejó un comentario.Jack L.
Great after hour drop off site.Donna R.
El cliente no dejó un comentario.sandy W.
El cliente no dejó un comentario.Tanya S.
El cliente no dejó un comentario.Richard V.
El cliente no dejó un comentario.GLORIA T.
El cliente no dejó un comentario.Derrick L.
Poor information from the call center, local dealer was right on for availability, call center people are I'll informedDan L.
El cliente no dejó un comentario.Carol Y.
We didn't actually deal with any people so I can't give testimony to the staff; following the drop off instructions and what have you was fine.Suzanne C.
I don't have any clue, y'all were perfectbrian G.
Although the building is extremely old and run down the service was good and I would recommend it.wendy C.
Customer service was prompt and professional, there was plenty of equipment to choose from for being a small town. The only negative was they the truck cab was dusty and dirty, looked like something had been spilled all over the console and the cargo compartment had not been swept out, looked like someone had hauled yard debris..Clarence V.
El cliente no dejó un comentario.Joe M.
El cliente no dejó un comentario.Bryan M.
El cliente no dejó un comentario.Dean S.
The original pick up location did not have a trailer available on the pick up date even though I reserved the trailer three weeks in advance. So I had to drive ninety miles round trip to get a trailer. NOT GOOD!!!Timothy A.
El cliente no dejó un comentario.Thomas R.
I originally asked for a dolly to move things around, but both they and I forgot that detail when I picked it up. I really appreciated their willingness to deliver the U-Haul trailer! Yet, it took 3 calls for them to remember to pick it up.Jeanne K.
El cliente no dejó un comentario.William P.
While I was setting up on the app my pick up and drop off location got messed up. It was a jokeRaymond T.
Super good service, great help, friendlycharles B.
El cliente no dejó un comentario.LORRAINE R.
The truck only had 3/8 of a tank. When it was picked up. It was not documented on the contract.Anthony B.
El cliente no dejó un comentario.Philip M.
El cliente no dejó un comentario.Jacek B.
The customer service at this location in Pendleton, Oregon, was excellent: Efficient, friendly, and helpful!linda N.
El cliente no dejó un comentario.Jacqueline H.
El cliente no dejó un comentario.david S.
El cliente no dejó un comentario.mike H.
I think I interrupted his meth hitpat H.
El cliente no dejó un comentario.Gary H.
I put in for picking up my truck on airport way. My documents that I was emailed had â€œairport rd Pendleton Oregon on itâ€ when I was called about my reservation, they never said it was a different location, they only asked what time I was able to pick up the truck at. I got to the plumbing store on airport way and waited in line for 45 minutes to find out that my rental was at another location but we could not figure out where (even the U-Haul rep couldn't tell me where) only after they called the corporate office could we verify where I was to pick up the U-HaulDevin F.
El cliente no dejó un comentario.Vonette S.
The manager was extremely difficult to deal with and was very rude and when things were handled well by uhaul it forced him to stop being impossible. Thanks to uhaul who stayed professional and helped me to get my issues resolved fairly.Trent H.
Western Radiator is the only place in Pendleton that I would rent a U-haul from I've rented from them a few times and always got great service from themDonald B.
Again, nothing. The agent was friendly, helpful and quick. It was a smooth process from start to finish.Colleen T.
Just a little difficult to find the location.Michael S.
Do not change the pick up location from the one booked the day before you are suppose to pick it up. If I would've had to drive to Enoch to pick it up. That would have meant calling the movers and rescheduling, paying for an extra night in the hotel for me and my parents. And one less day to get the truck unloaded when we did get where we where going.Wendy M.
El cliente no dejó un comentario.Ronald M.
I have rented from this provider several times and he always explains everything fully and answered all questions.wendy C.
El cliente no dejó un comentario.HENRY M.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.Meagan R.
Office was closed, but all the equipment was neatly parked and there was enough room to drop off the trailer.Robert D.
Self-service app did not work. No one onsite to help. U-haul customer service could not help. Took more than an hour to sort it all out. Unlikely to use U-haul in the future.Benjamin C.