Comentarios del cliente para Westend Motors

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Westend Motors

Grado total:

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JANNI B. en

Grado:

The whole process was very easy I even had a problem and they worked out really quick everything’s great I’ve always had excellent service with you all

Cathy L. en

Grado:

Very easy rental, great to work with and helpful!

Jennifer Z. en

Grado:

El cliente no dejó un comentario.

Olga M. en

Grado:

El cliente no dejó un comentario.

Daniel C. en

Grado:

El cliente no dejó un comentario.

matt M. en

Grado:

Don't advertise yes. It's my little secret and they're never busy : )

Lisa Z. en

Grado:

The truck was dirty in the cab and had severe scratches all over and visible amounts of significant rust on the bumper. Additionally I reserved 2 regular dolled and a furniture dolly. They were not on the truck. I had reserved only a limited time with moving help and not having the dollies added a significant amount of time to complete my move. In order to effectively use the limited help I had, I had to move my furniture first and then go back for the boxes alone. Another problem is I reserved my truck with a preferred pickup in Leesburg as the uhaul store was open. Instead you sent me to a closed store in lovetsville. I had to check out the truck with 1 bar of reception which takes forever to upload and download photographs. Also my phone couldn't open the previous photos of the truck in landscape mode so I was stuck with thumbnail size pics of a 26 foot truck to check for previously acknowledged damage. Overall in my long history using uhaul, this has been my worst experience in the past 20 years and I will be renting a Penske next time even if it cost more to save me the headaches.

Matt M. en

Grado:

El cliente no dejó un comentario.

Sherri L. en

Grado:

El cliente no dejó un comentario.

Jordan N. en

Grado:

El cliente no dejó un comentario.

jon H. en

Grado:

You can improve your digital service. Luckily, I was able to work with a person to get my truck. Your online service just kept me in an endless loop.

JEREMIAH C. en

Grado:

El cliente no dejó un comentario.

thomas F. en

Grado:

El cliente no dejó un comentario.

William H. en

Grado:

No comments at this time .

Richard M. en

Grado:

Again the online check in/out is confusing. There was no drop box as the app suggested and I called (since it was closed) to only find out that gas station next door is where to drop the key.

Susanne B. en

Grado:

El cliente no dejó un comentario.

Ginger V. en

Grado:

The lock box was left open. I couldn’t drop off my key at the box. I ended up having to give the key to the gas station attendant since there was no secure place to leave it.

Katherine V. en

Grado:

El cliente no dejó un comentario.

dick W. en

Grado:

El cliente no dejó un comentario.

jasmine O. en

Grado:

Absolutely nothing to add except how great they were

Kylen F. en

Grado:

El cliente no dejó un comentario.

JANINE T. en

Grado:

We had some questions about how to work the side mirrors, and it would have been nice if the staff had been trained, but she said they get different trucks all the time and she referred me to the help desk. I decided they were situated ok, and went on with my journey.

Stuart N. en

Grado:

The only problem is I reserved blankets to wrap my furniture, this location doesn't have them. They also don't have dollys. This should be noted on the website. I couldn't wrap my furniture so some of it got scratched, I didn't have time to make other arrangements which was annoying.Having said that the employees at this location are great.

alicia W. en

Grado:

My high grading is for the woman who helped me with my truck as well as the district manager who was also really helpful. The actual U-Haul rental was a nightmare! I planned to move on Thursday morning and went to the location where I had reserved the truck. When I went the price changed plus the card system wasn't working. The lady who was helping me was just as frustrated as I was since she had to be on the phone with U-Haul and was getting nowhere with them. I was sent to another location after about an hour and a half of trying at the initial location. I had no luck at the other place and was told I had to come back tomorrow because of whatever issues were happening. In total I spent about 5 hours trying to get a truck! I took the day off work and wasn't able to move until Friday afternoon. When I did go back yesterday though it was a breeze. In 10 minutes I had my truck from the same lady and she was a breath of fresh air through this whole process! Thank you so much!

Martha B. en

Grado:

I ordered online and included 10 pads which the reservation okayed and put into the charges. When I got there they told me they had no pads at all. They didn't charge me for them but I needed the pads. The gas tank was only 1/4 full, and I was told to return it that way which is difficult to do. The place is a gas station. Why couldn't they release it with a full tank?

Suzanne E. en

Grado:

Excellent help from staff, always extremely pleasant to work with

Anthony K. en

Grado:

Deberoh was excellent

Anthony K. en

Grado:

Debra was outstanding. Very helpful and accommodating.

kwin G. en

Grado:

El cliente no dejó un comentario.

george L. en

Grado:

El cliente no dejó un comentario.

Robyn N. en

Grado:

El cliente no dejó un comentario.