Comentarios del cliente para Westend Motors

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Westend Motors

Grado total:

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Thomas S. en

Grado:

El cliente no dejó un comentario.

JANNI B. en

Grado:

The whole process was very easy I even had a problem and they worked out really quick everything’s great I’ve always had excellent service with you all

Cathy L. en

Grado:

Very easy rental, great to work with and helpful!

Jennifer Z. en

Grado:

El cliente no dejó un comentario.

Olga M. en

Grado:

El cliente no dejó un comentario.

Daniel C. en

Grado:

El cliente no dejó un comentario.

matt M. en

Grado:

Don't advertise yes. It's my little secret and they're never busy : )

Lisa Z. en

Grado:

The truck was dirty in the cab and had severe scratches all over and visible amounts of significant rust on the bumper. Additionally I reserved 2 regular dolled and a furniture dolly. They were not on the truck. I had reserved only a limited time with moving help and not having the dollies added a significant amount of time to complete my move. In order to effectively use the limited help I had, I had to move my furniture first and then go back for the boxes alone. Another problem is I reserved my truck with a preferred pickup in Leesburg as the uhaul store was open. Instead you sent me to a closed store in lovetsville. I had to check out the truck with 1 bar of reception which takes forever to upload and download photographs. Also my phone couldn't open the previous photos of the truck in landscape mode so I was stuck with thumbnail size pics of a 26 foot truck to check for previously acknowledged damage. Overall in my long history using uhaul, this has been my worst experience in the past 20 years and I will be renting a Penske next time even if it cost more to save me the headaches.

Matt M. en

Grado:

El cliente no dejó un comentario.

Sherri L. en

Grado:

El cliente no dejó un comentario.

Jordan N. en

Grado:

El cliente no dejó un comentario.

jon H. en

Grado:

You can improve your digital service. Luckily, I was able to work with a person to get my truck. Your online service just kept me in an endless loop.

JEREMIAH C. en

Grado:

El cliente no dejó un comentario.

thomas F. en

Grado:

El cliente no dejó un comentario.

William H. en

Grado:

No comments at this time .

Richard M. en

Grado:

Again the online check in/out is confusing. There was no drop box as the app suggested and I called (since it was closed) to only find out that gas station next door is where to drop the key.

Susanne B. en

Grado:

El cliente no dejó un comentario.

Ginger V. en

Grado:

The lock box was left open. I couldn’t drop off my key at the box. I ended up having to give the key to the gas station attendant since there was no secure place to leave it.

Katherine V. en

Grado:

El cliente no dejó un comentario.

dick W. en

Grado:

El cliente no dejó un comentario.

jasmine O. en

Grado:

Absolutely nothing to add except how great they were

Kylen F. en

Grado:

El cliente no dejó un comentario.

JANINE T. en

Grado:

We had some questions about how to work the side mirrors, and it would have been nice if the staff had been trained, but she said they get different trucks all the time and she referred me to the help desk. I decided they were situated ok, and went on with my journey.

Stuart N. en

Grado:

The only problem is I reserved blankets to wrap my furniture, this location doesn't have them. They also don't have dollys. This should be noted on the website. I couldn't wrap my furniture so some of it got scratched, I didn't have time to make other arrangements which was annoying.Having said that the employees at this location are great.

alicia W. en

Grado:

My high grading is for the woman who helped me with my truck as well as the district manager who was also really helpful. The actual U-Haul rental was a nightmare! I planned to move on Thursday morning and went to the location where I had reserved the truck. When I went the price changed plus the card system wasn't working. The lady who was helping me was just as frustrated as I was since she had to be on the phone with U-Haul and was getting nowhere with them. I was sent to another location after about an hour and a half of trying at the initial location. I had no luck at the other place and was told I had to come back tomorrow because of whatever issues were happening. In total I spent about 5 hours trying to get a truck! I took the day off work and wasn't able to move until Friday afternoon. When I did go back yesterday though it was a breeze. In 10 minutes I had my truck from the same lady and she was a breath of fresh air through this whole process! Thank you so much!

Martha B. en

Grado:

I ordered online and included 10 pads which the reservation okayed and put into the charges. When I got there they told me they had no pads at all. They didn't charge me for them but I needed the pads. The gas tank was only 1/4 full, and I was told to return it that way which is difficult to do. The place is a gas station. Why couldn't they release it with a full tank?

Suzanne E. en

Grado:

Excellent help from staff, always extremely pleasant to work with

Anthony K. en

Grado:

Deberoh was excellent

Anthony K. en

Grado:

Debra was outstanding. Very helpful and accommodating.

kwin G. en

Grado:

El cliente no dejó un comentario.

george L. en

Grado:

El cliente no dejó un comentario.

Robyn N. en

Grado:

El cliente no dejó un comentario.

Joanne K. en

Grado:

The shop was having problems with their internet so getting the vehicle took a little longer. Great location though, to where I needed the van, will be renting again.

James S. en

Grado:

El cliente no dejó un comentario.

Stephen M. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

Very friendly & excellent service at Westend Motors!

Robert K. en

Grado:

El cliente no dejó un comentario.

Gunther S. en

Grado:

Large level lot, easy to find.

Martin O. en

Grado:

El cliente no dejó un comentario.

Zach B. en

Grado:

El cliente no dejó un comentario.

Philip S. en

Grado:

El cliente no dejó un comentario.

Steven J. en

Grado:

Online reservation system failed to notify me that the trailer I needed wasn't available at the initial site. My experience at the location was great.

mike S. en

Grado:

Great staff! Keep them happy and retained.

Caitlin L. en

Grado:

They were great! Easy return and correct charges!

Stephanie W. en

Grado:

Steering wheel fluid had to be added twice. Tires Bald. Dangerous conditions.

robert C. en

Grado:

West end opened early to help me drop off. Thanks for the personalized service.

Larry W. en

Grado:

El cliente no dejó un comentario.

barbara R. en

Grado:

I was pleased with everything! Thank you

Daniel B. en

Grado:

El cliente no dejó un comentario.

Martin O. en

Grado:

Awesome. West End is a great place to deal with.

Charlotte C. en

Grado:

El cliente no dejó un comentario.

Erik S. en

Grado:

Uhaul rep was unable to access my account on line so did not have proof of pre payment. Uhaul rep was too busy doing non Uhaul business to help me hook up trailer or even check at my request to see that I had done it properly. The attitude was basically “we got your money, so we dont care”.

JEFFERY H. en

Grado:

Quick. Easy. Had everything I needed

Tamra R. en

Grado:

El cliente no dejó un comentario.

Eric M. en

Grado:

I was instructed to drop the trailer off at Valley Self Storage in Purcellville, VA. When I arrived the person at the location told me I needed to drop it of at the location I was instructed. I told him the location I was at was the one I was told to use by Uhaul in a text. Rather than be polite and helpful the employee was quite rude. He stated they did not have room to accept trailers and basically told me to shove off. I contacted Westend Motors in Lovettsville and the lady that answered the phone was polite, helpful and provided me with the information needed to get the reservation for the drop off moved to her location. I will not use Valley Self Storage nor will I ever recommend them to family or friends.

Glenn K. en

Grado:

El cliente no dejó un comentario.

Sheryl G. en

Grado:

Vehicle was dirty, windshield dirty, lots of dog hair on the upholstery. Agent was friendly and helpful and van was available in less than 24 hours notice. Pick up and drop off location was excellent.

Noel H. en

Grado:

While this location is small and somewhat out of the way, the customer service and communication was outstanding. I couldn't be more pleased with my experience picking up my rental trailer.

William D. en

Grado:

Very helpful and professional staff!

Richard R. en

Grado:

My husband and I just made a nearly 500 mile move. Our experience with uhaul was awful from the start. We made the reservation online and was quoted a price. When I went to pick up the truck they had the incorrect time scheduled and drop off location from what we had booked. I had to drive 80 miles to another uhaul location to pick up a the correct truck. Once there, we were overcharged $400 from the quote we were given, not including the cost of 2 dollies and 12 moving blankets which we paid for but never received upon pick up. The drop off location then wanted to charge us for not returning them. Every time we call, we get a runaround and no one with uhaul wants to accept responsibility for their mistakes. This was a horrible learning experience. We will never again rent through uhaul for any future moving needs.

Brian M. en

Grado:

Deborah, the young woman who helped me, was pleasant, professional & efficient. She did a great job at both check-out and return. As an added advantage, there's fuel pumps right at this rental location so you don't need to search for the nearest gas station before returning the rental equipment. I would definitely recommend this location to another potential customer!

rondi B. en

Grado:

El cliente no dejó un comentario.

Daniel A. en

Grado:

On Thur, 31-May-2018, after not being able to pick up my reserved (10-May-2018) truck in Manassas, VA, I picked up a 26-ft truck at your Lovettsville, VA location (46 miles northwest of my move - that 1-day delay already put me behind). When I picked it up, the truck had just over 1/4 tank of fuel (50 gallon tank). When I returned the truck on Sat, 02-June-2018 late evening, I ensured that the fuel tank was completely full ($119 + $20 + $30), and retained my receipts. As a retired Army Soldier, I wanted to ensure someone else didn't encounter the same headaches that dealt with. When I received my electronic invoice via email, no credit was given for the fuel - say nothing of even a thank you or acknowledgement. I will keep this in mind during my future moves. DJA US Army (ret)

Jennifer R. en

Grado:

El cliente no dejó un comentario.

Diane C. en

Grado:

El cliente no dejó un comentario.

Joseph G. en

Grado:

Very good service. Very friendly.

Douglas E. en

Grado:

El cliente no dejó un comentario.

Christine L. en

Grado:

El cliente no dejó un comentario.

Frank L. en

Grado:

El cliente no dejó un comentario.

Allan L. en

Grado:

Deborah is great -definitely recommend renting from here.

Michael K. en

Grado:

very friendly service!!!

William K. en

Grado:

El cliente no dejó un comentario.

Brian R. en

Grado:

El cliente no dejó un comentario.

Howard M. en

Grado:

Note the first location in we returned the trailer Pursiville, Va. would not take trailers. Major problem

Harry H. en

Grado:

El cliente no dejó un comentario.

ed D. en

Grado:

El cliente no dejó un comentario.

greg G. en

Grado:

The trailer I rented was a 9' X 5'. My cargo was 55" inches wide and should have fit into the trailer but it did not. Upon measuring I discovered the trailer was only 43" wide. I took this trailer to Cleveland Ohio only to discover it would not hold the item I was going to pick up. Very unhappy with this situation.

Adam F. en

Grado:

El cliente no dejó un comentario.

Shane J. en

Grado:

El cliente no dejó un comentario.

Patrick V. en

Grado:

The problem is that the car you gave us had already a transmission problem. By the time I stopped in a place in Sterling and then started the car the van started kicking from first gear to second and third, It sounded like a race car, so I was lucky I got back. You should not rent faulty equipment

Timothy S. en

Grado:

El cliente no dejó un comentario.

Andrew P. en

Grado:

El cliente no dejó un comentario.

LORRIE H. en

Grado:

El cliente no dejó un comentario.

RUTH C. en

Grado:

Staff way very helpful getting the trailer hooked up to my pickup. Smooth transaction.

Lori W. en

Grado:

El cliente no dejó un comentario.

Mikhail S. en

Grado:

El cliente no dejó un comentario.

WILLIAM B. en

Grado:

Make pick up at location an easier process took over an hour and a half to pick up a 10 ft truck sitting on the lot.

Bruce B. en

Grado:

El cliente no dejó un comentario.

John Paul J. en

Grado:

El cliente no dejó un comentario.

james G. en

Grado:

El cliente no dejó un comentario.

Jeffrey K. en

Grado:

El cliente no dejó un comentario.

Keith M. en

Grado:

El cliente no dejó un comentario.

LEONARD M. en

Grado:

El cliente no dejó un comentario.

Diane C. en

Grado:

El cliente no dejó un comentario.

Philip C. en

Grado:

El cliente no dejó un comentario.

Lisa P. en

Grado:

The folks were great. My experience with U-Haul's after hours check-in process was a nightmare. There was limited cell service and connectivity was not adequate to complete the process. After 45 minutes of trying to check in I finally called U-Haul. Because there was not enough lighting, taking any pictures of the truck, with the exception of the interior, was not really possible. There was no drop box, but the clerk at gas station/convenience store at the same location took the key to return to the good folks managing the U-Haul location the following business day. U-Haul should make the options for checking back in more customer friendly; not all areas of the country have reliable cell service.

Andrew M. en

Grado:

There is no drop box. The station next door said they accepted the keys for after hours returns. I returned the truck the same day as I picked it up and was still charged for 2 extra days.

Donato C. en

Grado:

El cliente no dejó un comentario.

Martin O. en

Grado:

Another great UHaul experience. Thanks!

Rebecca L. en

Grado:

El cliente no dejó un comentario.