Customer Reviews for West Shore Service Center
(U-Haul Neighborhood Dealer)

Rating:

1.0

Absolutely awful will never use u haul again for any reason I don’t even care if I was forced to use it I would not

Rating:

5.0

All good

Rating:

2.0

Steering wheel was crooked person was rude also neber put in a returned it questioning the actual charge i acrude i did the same trip at the oakland beach one for 50 dollars less on friday

Rating:

5.0

So easy. Make the reservation on line... pick it up, drop it off. No problem, no hassle, no aggrevation. Thank you Kenny for your service to Conimicut. We appreciate you. Erin and Pete Sheridan

Rating:

1.0

Have the items that were supposed to be in the truck in the truck Had to take mattresses to protect my purchase Now I have to pay 70 to get rid of them

Rating:

1.0

No one was there at 330 pm was there to help fisconnect the trailer. Good thing i had someone withme. I usually do that alone

Rating:

5.0

Your check in process online needs a lot of work, and your customer service is subpar when having to call for help. You should let customers know upfront if they’re going to need a second party to verify you. I was at the location for 20 minutes, waiting for someone to call my dad to get approval, before I could pick up the van. When I called, I was told to “just wait”. This led to us being 30 minutes behind schedule, and throwing off the whole day. Only got the van for 3.5 hours because of this. I probably wouldn’t rent from UHaul again because of this, nor would i recommend you to anyone else. This is not a review for the location, because they were great. Whomever I spoke to on the phone at UHaul, should not work in customer service.

Rating:

1.0

Van was fine - owner of establishment was despicable. Swore at my husband & myself. Hw would not check vehicle when we returned it - no receipt - nasty - threatening - told us to drop key in Fing box. I would NEVER EVER return there and Definitely never tell anyone else to go there,

Rating:

5.0

I had absolutely no issues. Everything was handled very efficiently. The owner Kenny was so friendly and accommodating. I will definitely use this location again and recommend it to others. I am a very happy customer

Rating:

5.0

Nothing, Very good customer service.

Rating:

5.0

Great customer service. Efficient, helpful and friendly.

Rating:

1.0

A large man cursed and yelled at me, then shut the door in my face I was told to leave the truck on the street not at the establishment.

Rating:

2.0

The loading dolly and blankets we ordered were not in the truck. The employee on site said he didn’t know anything about the trucks (since he worked for the gas station) and suggested I contact the owner (of the rental service). The employee was nice enough to look around the station and give me another dolly and some blankets. We waited around for about 30 minutes.

Rating:

1.0

Just do the rental online and avoid interacting with the clerk as much as possible he took a long time with the process when we were in a hurry.

Rating:

1.0

The guy is very rude and hung up in my face and they charged me 100 cleaning fee when the truck was returned they way I received it. Very terrible customer service experience

Rating:

1.0

I was disgusted by the appearance of the owner and his co workers. They refused to wear a mask which is requiredin RI indoors. This was not a safe experience for me. I'm a loyal Customer of your company and felt this was not up to the standard I have experienced.

Rating:

3.0

Every was on time and easy

Rating:

3.0

trailer should be brought in for repairs and make it look like u-haul takes pride in what they rent . it ran well without any problems from Rhode Island to south Florida

Rating:

3.0

Trailer was fine.Not happy at all with the rental pricing.Double what I paid the last two times.

Rating:

5.0

Fast and friendly service. All I could ask for.

Rating:

5.0

The truck was very clean and well-maintained, and I had no problems with the truck at all. The online check-in using my smartphone, however, was a pain in the neck. It was supposed to save time, but it did not. I got through all the steps involving taking a selfie, taking pics of my driver's license, and then I got a message saying I needed to call the 1-800 number to provide additional information so they could verify my identity! I was on hold for about 5 minutes and decided to just go into the building and speak with someone. Kenny was awesome! Super friendly, understanding, and helpful. He got me into the truck in a matter of minutes, and I'm sure I would've still been on hold had he not helped me. Bottom line - I highly recommend U-Haul and this location, I do NOT recommend the self-check in!

Rating:

3.0

You can do better with your paperwork I’ve been waiting for a response because I paid my truck in for and you guys are charging me more charges and the representative at the store knows I paid it and still says I have to contact you

Rating:

1.0

Worst experience ever employees lie owner lie fraudulent charge for stuff they shouldn’t and can’t get the money back this location and owner shouldn’t be alowed to rent uhauls they shouldn’t have any type of business license and will be reported to better business bureau and the town license board

Rating:

1.0

Keep trucks clean and give the customer some kind of rebate if they recieve a dirty truck

Rating:

5.0

Maybe a refreshment

Rating:

5.0

Great customer service. So friendly and knowledgeable. And got me in and out very quickly.

Rating:

5.0

Great experience! Ken was more than helpful and made it an easy process to adjust my return date. 5/5

Rating:

3.0

Left truck at night.

Rating:

2.0

The owner of the business where the U-Haul pick is located was very unprofessional and rude. My reservation was not ready for my pick up and the attendant there basically told me “sorry I don’t know what you want me to do” after I became obviously upset and vented my frustration he called the own who was so rude to my on the phone. He finally came to the building to help me and told me it was my fault because of how I rented the truck online. I will never use U-Haul or this location again and will absolutely give this same feedback to any friends or family who ask me about my experience.

Rating:

5.0

Free water bottles in each truck

Rating:

5.0

Great customer service. Ken was great to deal with,, he explained the equipment and helped hooking it up. I had his undivided attention.

Rating:

5.0

This is where we learned we didn’t have to spend all that extra money. He was surly that the first place didn’t tell us not to put that much gas in it. This place was fantastic and friendly and efficient. The gentleman who helped us was so kind and charming. Would definitely go there and now will go there for gas because of him.

Rating:

5.0

Fix the phone numbers on your messages and other sites.

Rating:

5.0

Great that gas station is right there. Super friendly and efficient service

Rating:

4.0

My experience at this UHaul location was very good. The truck was very clean and had no issues. Kenny, the owner was very nice and had everything ready (I preregistered on line). One of our group who was going to drive was sick and could not join us. Kenny was very good about this and our registration went smoothly.

Rating:

5.0

The agent was great. Friendly and prepared for the rental.

Rating:

5.0

Awesome, easy transaction. Well prepared owner had everything in order. Very personable and friendly. Will use this facility whenever the situation requires it.

Rating:

3.0

I reserved 10 box. Went there to pick up and tire was flat. Advised tire was flat. Gentleman told me he would have to put me in next size up truck and i would be charged the increased price? I feel that it was not my problem original uhaul had flat so why should i be charged the extra? I opted for pick up truck. Attendant tryed reversing paperwork but couldnt so i was charged twice and had to wait til next day for refund.

Rating:

4.0

Kenny the owner is a great customer service driven individual. He takes his time to do things right the first time

Rating:

5.0

The owner is very helpful and quick.

Rating:

5.0

Ken is great

Rating:

1.0

I rented the 8 ft pick up truck and drove it for 30 miles. Then when filling gas in it I HAD to put 10 gallons! just to get the needle back to where it was, 30 dollars worth of gas = 10 gallons for only 30 miles used? Not a happy customer!!!

Rating:

5.0

Ken Iasemene was great, and I don't know what could be done better.

Rating:

3.0

This too was a second rate facility. There is a better one that I would have preferred.

Rating:

5.0

Ken at West Shore Service Center was a true pleasure to work with.

Rating:

5.0

Excellent service! Cannot think of any way it could be improved.

Rating:

5.0

You already provide excellent equipment & excellent customer service. Thanks

Rating:

5.0

things went just right thank you.

Rating:

5.0

Owner was excellent !

Rating:

5.0

West Shore Service Center provides Friendly, and Excellent Service

Rating:

1.0

I rented this on line, reserving the unit for two days. When I called to check on it, the day before pick up, I was told aggressively and rudely that I could only have it for what turned out to be less than a 24 hour period. I was charged for a full day. This is just horrible service!!!! Also, on line, I requested a pick up location near my home. But at check out I noticed the location was about 25 miles away and there was no explanation or obvious way to change it. That’s an extra 50 dollars for your company. And, I took a picture of the mileage when I left. After I paid, dropped off the vehicle and was home, I noticed your starting mileage was 5 more than my picture. I will never use Uhaul again, and will share my experience with anyone who is considering your company. 401-339-0090

Rating:

4.0

The associate was very helpful and offered other services as well. Was very patient.

Rating:

1.0

The staff was very rude. Everything we did appeared to be a bother to the staff. They were uspet that we brought the truck to them because “we have to find somewhere to park it.” We went over on the included mileage by 2 miles and that seemed to anger the attendednt even though I paid the $0.88 surcharge without a problem. This location needs a serious attitude adjustment; it is not the face of uhaul.

Rating:

5.0

The person I dealt with was wonderful! I also liked the fact it was a gas station, which lead me to easily fill up the tank! The rental truck steering wheel, seats and dashboard could have been cleaner!!! The dust seemed caked on the surface!

Rating:

5.0

Great service by the young man who checked us in and out, thank you!

Rating:

4.0

Nothing. Too pricey. I paid $55 to go to Home Depot and return