Customer Reviews for West Richland Rentals
(U-Haul Neighborhood Dealer)

816 reviews

4810 W Van Giesen St   West Richland, WA 99353
(Across from post office)

(509) 967-0105

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 967-0105

4810 W Van Giesen St
West Richland, WA 99353
(Across from post office)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There customer service is always top notch at this location.

Eric Gauthier 
Rating:
5.0

The staff was friendly and the pick up and drop off was very fast. I was really impressed with the staff.

kathleen anderson 
Rating:
3.0

The location I booked didn’t have the vehicle so I had to go to this location. I was also pre-charged for supplies I didn’t order so had to ask for a refund for a large amount of money! Then I had to pay for the rental and that really depleted my budget!! I’m still waiting for my refund. I would appreciate this compensation ASAP.

Stephanie Frost 
Rating:
5.0

Customer did not leave a comment.

Austin Yearout 
Rating:
5.0

Customer did not leave a comment.

Michelle Smith 
Rating:
5.0

The gentleman that helped me in Wdst Richland was awesome checking the UHaul in!!! I explained to him how crappy the service was up in Spokane, told him about the wipers not working properly so the next person wouldn't have the same issue.

Tim Duckett 
Rating:
5.0

friendly and easy drop off Thank you! nothing to change.

Lorena Sanchez 
Rating:
4.0

Even Steve was thoughful enough to recover a Columbia jacket my son left in the cab!

Bonnie Blowers 
Rating:
5.0

Customer did not leave a comment.

Timothy Brueckner 
Rating:
5.0

Nothing were very helpful considerate had my best interest in mind with quik responses and thourogh directions much appreciated thankyou good things Tabor

TABOR RIAN BROWN 
Rating:
3.0

Customer did not leave a comment.

Bonnie Blowers 
Rating:
4.0

Customer did not leave a comment.

Kimberlee Ledrew 
Rating:
4.0

The gentleman was extremely helpful and very friendly.

Claudine Tanner 
Rating:
5.0

No hassle drop off. Timely and professional.

Roberta carling 
Rating:
5.0

Customer did not leave a comment.

Franklin Butz 
Rating:
2.0

Watch cameras or be more observant when customers drop off trailers. Got a phone call saying that I never dropped the trailer off. Very nice people behind the counter when trailer was picked up. Very helpful loading the trailer.

Ryan Beem 
Rating:
5.0

It was perfect, no issues at all.

Christopher C Nelson 
Rating:
5.0

Nothing everything was great!

JOHN VONSCHRILTZ 
Rating:
5.0

Customer did not leave a comment.

Scott Boynton 
Rating:
5.0

Also, would have preferred to use the location from the contract. Had to drive out of town to drop it off. Thanks

david hanson 
Rating:
5.0

Fast easy pick up and drop off!

Tony Brickley 
Rating:
5.0

Customer did not leave a comment.

Patty Curry 
Rating:
4.0

Customer did not leave a comment.

cam thomas 
Rating:
5.0

Customer did not leave a comment.

Tim Anguish 
Rating:
5.0

U-Haul is still the best! Needed a trailer to haul some landscaping material from local big chain hardware store. They had a trailer available for $40 for 4 hours. Got the U-haul for less than half that and for 6 hours, allowing me to do a couple other things with it. Reserved on line, picked it up in 5 minutes and returned in less than a minute. Thanks!

LANCE SAWYER 
Rating:
5.0

Customer did not leave a comment.

Harry Rickard 
Rating:
5.0

Customer did not leave a comment.

Mike O'Neill 
Rating:
4.0

Customer did not leave a comment.

Christian Crawford 
Rating:
5.0

Customer did not leave a comment.

Gaymond Short 
Rating:
5.0

Customer did not leave a comment.

Timothy Pool 
Rating:
4.0

Customer did not leave a comment.

Davor Kohler 
Rating:
5.0

Customer did not leave a comment.

dale cooke 
Rating:
5.0

No issues at all. Will be back.

Dan Gregory 
Rating:
5.0

Customer did not leave a comment.

Scott LaRoche 
Rating:
5.0

Customer did not leave a comment.

Thomas Breyer 
Rating:
5.0

Customer did not leave a comment.

Larry Alwardt 
Rating:
5.0

On line self check in was easy and quick.

Terry Crooks 
Rating:
3.0

Customer did not leave a comment.

karen davidson 
Rating:
5.0

Quick and helpful!

Derek Miller 
Rating:
4.0

Pleasant experience.

Machille Cunningham 
Rating:
5.0

The equipment was very dirty inside but the BEST customer service ever at this location!!

Tiffani Angel 
Rating:
4.0

The picking up vehicle by online system is not very smooth. First, the online pick up function was showing last 10 min before the start time. Second, I have to verify by another people after uploading my photo and driver license.

Thanh Nhan Tran 
Rating:
5.0

Customer did not leave a comment.

ARCHIE MANUEL ESPINOZA 
Rating:
5.0

Not move locations pick up equipment at the last minute

BARRY FOWLER 
Rating:
3.0

The trailer floor was covered in sand. It was obvious it had not been swept out. I did not have a broom with me so all of my household items got covered in sand.

Christopher Lesser 
Rating:
5.0

Customer did not leave a comment.

Steve ROSENKRANZ 
Rating:
5.0

Customer did not leave a comment.

Michael Buck 
Rating:
5.0

Fast drop off no hassle.

Gaymond Short 
Rating:
5.0

Though a little far frothy place, the service was very nice

DANIEL KOSGEI CHERUSEI 
Rating:
3.0

The pricing online did not match the store…was charged more

Marc Turner 
Rating:
5.0

I utilized this location for well over 20 years and have been completely satisfied each and every time. They ended up having to turn the vehicle that I utilized into U-Haul corporate in order for it to be repaired. This was no fault of theirs.

TODD FISHER 
Rating:
5.0

super helpful and fast! equipment was in good working order and hookup was a breeze

Joseph Renevitz 
Rating:
5.0

Customer did not leave a comment.

Karen Courtney 
Rating:
5.0

Customer did not leave a comment.

Richard Altamura 
Rating:
5.0

Staff was friendly and ready to help.

Jenny Bolivar-Medina 
Rating:
4.0

Customer did not leave a comment.

David Lantis 
Rating:
5.0

Customer did not leave a comment.

David Sheen 
Rating:
5.0

Customer did not leave a comment.

ANDREA NOVAK 
Rating:
5.0

The service was top notch and very helpful during the return where they went out of their way to make it easier for me which I greatly appreciated!

Mark Taylor 
Rating:
5.0

Customer did not leave a comment.

OLIVIA MUZQUIZ 
Rating:
1.0

the truck needs fixing was about to run me off road multiple times so I had to drive very slow and careful even slower then semi trucks

jesus garcia 
Rating:
1.0

i did not realize i would be charged a 2nd day. the west richland rentals was closed. the yard was closed. i was not going to leave trailer avalable for theft. by just leaving out front. custermer service excellent west richland excellent. uhaul could be more understanding. had i known a charge i would of used trailer rather it sit in my driveway for a day.

ramon moffett 
Rating:
5.0

Customer did not leave a comment.

Margaret Sells 
Rating:
2.0

Received truck with bald rear tires and no gas in it. After filling up the truck with gas, it was noticed that one of the rear tires was flat and had a non-repairable hole in the tread. Returned truck to store and employee indicated that he had no other trucks available and that I would have to call roadside assistance. Fortunately, U-haul customer service was able to upgrade us to another truck from the lot, to the dismay of the employee at the store.

Ryan Matteson 
Rating:
5.0

Customer did not leave a comment.

mel jeffs 
Rating:
5.0

Customer did not leave a comment.

Vanessa Freeman 
Rating:
5.0

Customer did not leave a comment.

Noe Escuadra 
Rating:
4.0

UpToDate servicing of equipment before renting

obi onuorah 
Rating:
5.0

Customer did not leave a comment.

jim henry 
Rating:
5.0

Friendly and helpful folks. Got me taken care of and on the road promptly.

Thomas Bridges 
Rating:
5.0

Customer did not leave a comment.

Mary Plumb 
Rating:
5.0

Customer did not leave a comment.

Kenneth Dalgleish 
Rating:
1.0

was unable to check out online when the truck was returned. This ended up costing more money. I called the vendor and left a message in regards to this issue on their after hour voicemail. They never returned the call, nor made any adjustments, nor made any effort whatsoever to reach out to me. I am disabled and I was wiped out after the day of the move, which took a good week to recover from. Not only did they have my contact information, they had my son's information, he picked up the truck. My son also tried to check out online when the truck was returned, but the link would not work. We also had a third party try the link and it still wouldn't work.

Chris Smith 
Rating:
4.0

Customer did not leave a comment.

Michael Potter 
Rating:
5.0

Customer did not leave a comment.

don lane 
Rating:
5.0

Knowledgable, courteous, efficient, professional

Leonard Jolliff 
Rating:
5.0

Nect time don't threaten me with recovering the truck after 1 day when I had rented it for 2 days. The email said you tried to call me, you did not! I called the location I rented from and he was great. U hauls automated system sucks.

Carol Rambo 
Rating:
5.0

Customer did not leave a comment.

lorraine calihan 
Rating:
5.0

Customer did not leave a comment.

chuck lacoursiere 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LAZZARETTI 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LAZZARETTI 
Rating:
2.0

They sent me to the wrong place and then they told me the trailer was the wrong size. I could not use it.

David Woods 
Rating:
5.0

Customer did not leave a comment.

steve cummings 
Rating:
3.0

I ordered a vehicle dolly, but upon arrival was told it was unavailable. They sent us 12 miles further to another dealer who had only a vehicle transport trailer...NOT what we desired, but we had to take what was available. The dealer helped hitch it, but did not know about the fold-down driver-side fender which allows the door of low-clearance vehicles to open, which allows the driver to exit the vehicle...neither did I, until I called the original U-Haul location. Disappointed in the lack of training and experience of the Sunnyside, Washington location!

Milton Reynolds 
Rating:
5.0

Effortless drop off.

Carol Buck 
Rating:
4.0

Customer did not leave a comment.

Harry Rickard 
Rating:
4.0

There appears to be confusion over what was being returned since the online system didn't indicate a trailer was going to be returned until the truck was checked in. Possibly this was because the transporter had to be traded out during the trip.

Richard Bloom 
Rating:
5.0

Customer did not leave a comment.

Glenn Egert 
Rating:
5.0

No improvement needed

Don Andrews 
Rating:
5.0

The staff there was fantastic, helpful, efficient!

Denis DeVine 
Rating:
5.0

Customer did not leave a comment.

Mike Neal 
Rating:
5.0

Great service, they got me hooked up and going fast and friendly

Sean Smith 
Rating:
3.0

Customer did not leave a comment.

Jeremy Staab 
Rating:
5.0

Cannot thank them enough! It was incredibly hot over 112° and they were as friendly as anybody could’ve been under those conditions and them . Really appreciate having such great local talent in our area!

Deborah Nelson 
Rating:
5.0

Customer did not leave a comment.

Bill Neiman 
Rating:
5.0

I thought everything went well at pick up location.

Micheal Bircher 
Rating:
5.0

The guys there were great, can’t think of what more I would wish

James Sharp 
Rating:
5.0

Great customer service at West Richland Rentals!!

Kendal Saueressig 
Rating:
5.0

Customer did not leave a comment.

Zachary BairdAlford 
Rating:
5.0

Customer did not leave a comment.

James COYLE 
No reviews have been submitted for this location.

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