Customer Reviews for West Main Auto Repair
(U-Haul Neighborhood Dealer)

168 reviews

691 W Main St   Hancock, NY 13783

(607) 637-2244

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(607) 637-2244

691 W Main St
Hancock, NY 13783

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Randy Evanitsky 
Rating:
4.0

More size truck choices available at this location

ROBERTG MESMER 
Rating:
5.0

Customer did not leave a comment.

David McKee 
Rating:
5.0

ok

tim brazie 
Rating:
5.0

West Main Auto Repair 691 west main st Hancock NY Is the best choice for all your mechanical repair needs. They replace engines transmissions rear ends axle joints, complete brake jobs with only the best warranty parts in the area.

troy proffitt 
Rating:
5.0

West main auto repair is number one in a honest Auto repair in U-Haul rental. There is no comparison to them they're the best in the area.

ashley scudariu 
Rating:
5.0

Excellent service!!! Very nice people!!!! They go above and beyond any other U-Haul location!

paul vetrone 
Rating:
4.0

local team in hancock is great. really personable, accommodating. thanks

Jerry Fay 
Rating:
5.0

Perfect service. Perfect van.

Cory Rosenbaum 
Rating:
5.0

Perfect experience.

Cory Rosenbaum 
Rating:
4.0

Customer did not leave a comment.

Doug Mandaglio 
Rating:
5.0

Hands down the best place too rent from. Great people!

Gordon Hurley 
Rating:
5.0

Customer did not leave a comment.

BRANDON GRUNDY 
Rating:
5.0

Customer did not leave a comment.

Frank Cordi III 
Rating:
3.0

Customer did not leave a comment.

Nigel Henry 
Rating:
3.0

Customer did not leave a comment.

Vern Buchanan 
Rating:
5.0

Customer did not leave a comment.

Todd Branning 
Rating:
5.0

have more vehicles on hand

Paul Mergler 
Rating:
5.0

Customer did not leave a comment.

Thomas Ellsworth 
Rating:
5.0

No issues. Thank you

MICHAEL ANGIOLILLO 
Rating:
5.0

None

Rebecca Sanders 
Rating:
4.0

Customer did not leave a comment.

Brian Vincenzi 
Rating:
5.0

Customer did not leave a comment.

jackie burrows 
Rating:
5.0

Great people to work with. Very accommodating and professional. Very helpful.

Les Walker 
Rating:
5.0

Very helpful and Friendly people at pickup and drop location

Les Walker 
Rating:
5.0

Trailer was available when requested. Owners of shop were very accommodating and friendly. Will b my go to place for trailers, etc

Joseph Porcelli 
Rating:
5.0

Excellent staff!

Gordon Hurley 
Rating:
4.0

I cannot describe how kind and patient the representative at West Auto Repair Hancock, NY was with me. Dawn answered all my questions and concerns quickly- and she went out of her way to solve a couple problems that arose.

Noel MacFetrich 
Rating:
5.0

Customer did not leave a comment.

ROBERTG MESMER 
Rating:
5.0

This location was extremely helpful and kind. They went above and beyond even helping us find a trailer for us going from Florida to NY. 100% fantastic people!!!

Patrick Simmons 
Rating:
5.0

Some training on culture sensitivity for some staff at Hancock would be highly recommended. I'm happy with how expeditive the transaction was and how knowledgeable the staff this location is.

Manuel Castaneda 
Rating:
5.0

nice

paul chillo 
Rating:
4.0

Customer did not leave a comment.

Garry Takle 
Rating:
5.0

Wonderful location and staff, fast service no issues at all.

michael jastremski 
Rating:
3.0

Customer did not leave a comment.

Alexandra Huddell 
Rating:
5.0

Nice people

Michael giannini 
Rating:
5.0

Customer did not leave a comment.

ROBERTG MESMER 
Rating:
3.0

Customer did not leave a comment.

Santiago Sanchez 
Rating:
5.0

Customer did not leave a comment.

DMITRY BOKUN 
Rating:
5.0

Customer did not leave a comment.

ROBERTG MESMER 
Rating:
5.0

Customer did not leave a comment.

Todd Raymond 
Rating:
5.0

Customer did not leave a comment.

JOSEPHNETTLES SLACK 
Rating:
5.0

Customer did not leave a comment.

JAIMIEDEE LILLY 
Rating:
5.0

I want to personally acknowledge Doug the logistics manager. I had difficulty with making the reservation with UHaul, however, he was able to work things out to make sure we got the truck. He was very professional and understood the issues we had in making the arrangements.

larry nowicki 
Rating:
2.0

The key was not in the pickup box after contacting U-Haul they said they would have regional manager call me they never did

Daniel Langford 
Rating:
5.0

Customer did not leave a comment.

manuel santiago 
Rating:
5.0

Customer did not leave a comment.

jr stump 
Rating:
4.0

Customer did not leave a comment.

Paul Bracco 
Rating:
5.0

Customer did not leave a comment.

Carl Tyler 
Rating:
5.0

They were great to deal with

ROYTYLER SANDS 
Rating:
5.0

Customer did not leave a comment.

nicholas hearmon 
Rating:
5.0

You need to get trucks in my state. I really needed a 20’ truck and they told me I would have to drive and extra 240 miles for it. That’s not right. Dawn at west end auto went way out of her way to atleast get me a 15’ truck. I rent a truck every month to use for our food bank at church. I may have to look at other alternatives if it gets any harder to get what we need. Again, Dawn at west End Auto is great and you are fortunate to have them as uhaul dealers.

YANCEYP BROWN 
Rating:
5.0

Customer did not leave a comment.

jeffery lewis 
Rating:
5.0

Everything was great

sheryl mcgraw 
Rating:
5.0

Customer did not leave a comment.

DAVID STURDEVANT 
Rating:
5.0

Very Friendly and quick service.

Michael Colello 
Rating:
5.0

I had asked for a closer location for pickup. Not sure why Uhaul could not accommodate me. This made my plans change. I was not notified of the change by email.

LAWRENCE BIFARO 
Rating:
5.0

Customer did not leave a comment.

EDWARDJ LAMPHIER 
Rating:
5.0

I have rented many trucks in my day and West End Auto makes it the so easy and smooth. They are the BEST!!! Jim

JAMES SERIO 
Rating:
2.0

I ordered a 6x12 trailer in August for Johnson City ,N.Y. I had to travel 50 miles one way to get the trailer in Hancock NY. The place was small, congested and a side bar for the building. My email didn't come through and the return location was incorrect. JC was good but because they didn't have what I ordered I was not happy. The return u-haul location was excellent in every way.

MICHAELF WASHINGTON 
Rating:
4.0

Customer did not leave a comment.

Sharon Shivers 
Rating:
5.0

Customer did not leave a comment.

JEFFREYG SOULES 
Rating:
5.0

Customer did not leave a comment.

JEFFREYG SOULES 
Rating:
5.0

The young lady (Tina) working at this location was very helpful and made my transaction very easy! Excellent employee!!

steve miller 
Rating:
5.0

Customer did not leave a comment.

FI JR STUMPP 
Rating:
4.0

Customer did not leave a comment.

ANDREW JAMES BICK 
Rating:
5.0

Very friendly and helpful service. They were especially flexible on making the equipment needed available. Use with confidence.

James Michalec 
Rating:
5.0

Customer did not leave a comment.

FI JR STUMPP 
Rating:
5.0

Customer did not leave a comment.

Susan White 
Rating:
3.0

Need to be up front about the pickup location's schedule. West Main Auto Repair was closed when I was supposed to get the truck. It was a huge hassle. Also - the transmission of the truck was in pretty bad shape. Not safe.

GREG JACKSON 
Rating:
5.0

Top notch service! Very nice people to deal with.

paul vetrone 
Rating:
5.0

Customer did not leave a comment.

ANDREW JAMES BICK 
Rating:
5.0

Very helpful and got us the truck we needed

william barnhart 
Rating:
3.0

Customer did not leave a comment.

William Wallace 
Rating:
3.0

Lots of personal attention.

Christopher Calin 
Rating:
3.0

Easy pick up

CRAIG MASI 
Rating:
5.0

Customer did not leave a comment.

Theodore Kutschera 
Rating:
5.0

Customer did not leave a comment.

Philip Rodgers 
Rating:
5.0

Most efficient rental location I have ever been for reningt a truck or car. Very friendly and in and out in less than two minutes!!!

JIM SERIO 
Rating:
5.0

Customer did not leave a comment.

Thomas Herrick 
Rating:
5.0

Customer did not leave a comment.

yancy brown 
Rating:
3.0

Customer did not leave a comment.

Mary Johnson 
Rating:
5.0

They went above and beyond to be helpful with this rental. Very good people.

JIM SERIO 
Rating:
5.0

this was the second time in 7 days that I rented the truck with excellent service.

Douglas Szot 
Rating:
5.0

They already make it easy to deal with.

Douglas Szot 
Rating:
5.0

Update your computer system

yancy brown 
Rating:
5.0

Customer did not leave a comment.

paul vetrone 
Rating:
5.0

It's just fine.

fred stumpp 
Rating:
4.0

Customer did not leave a comment.

Carol Pek 
Rating:
3.0

My complaint is not with this UHaul vendor. Dawn was very helpful. What I am very annoyed at is that UHaul accepted my reservation for a one-way rental from Hancock NY to Watkins Glen NY. However, two days before the pickup date I received a text that my pickup location had been changed to a different vendor an hour away. When I called the vendor in Hancock, they told me they don't see the online reservations until the last minute and that they don't have a one-way truck to rent at their location. It seems there is no communication between the UHaul corporate people and their vendors. A screwy and annoying business model. Lesson learned: Always call the local vendor directly from the start and avoid the online reservation system...

Larry Foster 
Rating:
3.0

Picking up the truck was incredibly difficult. It was not the fault of west main auto, but of the not so user friendly unorganized tech of u Haul. Upon signing into the website, it states that my contract had expired. My pickup was for 8 am and I arrived around 10:30 am. Then there was 2 contract reservations. This was all at a location where it was closed.

Jody Canfield 
Rating:
5.0

Customer did not leave a comment.

Isaac Baumfeld 
Rating:
5.0

Great service. Truck is in great shape. I love the pricing system of it all. I will rent again.

george rivera 
Rating:
5.0

Customer did not leave a comment.

Edward Decker 
Rating:
5.0

Customer did not leave a comment.

VINCENT MASCIA 
Rating:
5.0

Customer did not leave a comment.

Roseann Palestis 
Rating:
5.0

Customer did not leave a comment.

Robert Paquet 
Rating:
5.0

Very courteous

maryjo brunner 
Rating:
5.0

Customer did not leave a comment.

JAMI BICKFORD Skinner 
Rating:
5.0

Excellent and very friendly service

Robert Paquet 
No reviews have been submitted for this location.

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