Everything was great, and Dave at W. Main auto was courteous and helpful. The pick up truck was well maintained and in tip top shape. Thanks Dave at W. Main and thanks UHAUL!
Harry M
Customer Reviews for West Main Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dave provided outstanding customer service!! The entire process was seamless and I couldn't have asked for a better experience. Keep up the great work. Thank you!
Derick JThe interaction was quick and professional, and the truck was clean and well maintained!
Octavia QCompared to other U-Haul locations we have used and trucks we have rented, this was not a good experience. The real problem was the U-Haul app, which crashed twice while we were picking up, then said the truck was dispatched even though we didn't know which truck we had or where to get the keys from the pick-up box. When dropping off, the app crashed again and we never knew for sure if we had successfully stopped our time and the rental was checked in. The truck was fine--not particularly clean--but had some prior damage that we didn't have a chance to note since the app crashed. All in all, very frustrating.
EDWARD ENothing.... your employees are great!! Very helpful, friendly and profressional. Thank you.
Barb CVery nice fellow helped me out
SHANNON RLocation was not open until 10am, but my return time was 9:30. The owner happened to be there and helped me early.
Molly WReally nice guys at the drop off location. No issues at all. Thanks!
Nodie Hthe 3 dozen packing blankets I reserved were not in the truck. I had to spend 15 minutes on the phone with Uhaul, and then drive to a different location in the opposite direction to pick them up. That was a huge inconvenience in my very tight moving schedule.
Jessica HI never recieved any of the additional rental equipment and despite several tries to reach out to customer service I was still in the end charged for things I never had the opportunity to use.
Kayla SThe experience was a mess the place we picked the U-Haul up from looked like it should be condemned, I was given the wrong key to start off with and had to get my reservation changed to the truck that I had the key for. I then went to return the U-Haul and the info hadn’t even gotten switched over to the new U-Haul which caused the mileage to be very off. I called immediately to resolve this and was handed off to four different people and waited on hold for over 15 mins finally speaking to someone only to be put on hold again before the call dropped there was no attempt to call back so I had to call and wait again. When I finally spoke to someone they told me someone would call me in the morning and made no attempt to resolve the issue and no one ever did. So I reached out again the next day and FINALLY spoke to someone named Tyler who was able to help me and even called to let me know it was resolved. Tyler was the only good part of this experience as he genuinely cared and quickly resolved the issue.
Katherine CThe drop off location wasn't a great experience but this is a place that works on cars so I am not expecting it to be clean and inviting. We used the after hours drop off so we did not have an interaction with any personnel.
Kirstin JAwesome experience. I will be back in October. Thank you.
Michael CMost amazing service ever !! Highly recommend to anyone needing to rent a moving truck!!
Alice Lowner was not there, left tele number to call back later,,I had to call back next day.1 800 number was told I was charged for gas.
Dennis SSuper friendly guy. Made sure I knew everything I needed to know. Confirmed miles and fuel was accurate. Fellow softball player…….so as soon as I saw him, I knew I chose the right place!
Ana MDrop off location I did not meet anyone when I called they were very nice
DEBBIE Mbe more organized for business.
John PThe gentlemen at this location were very helpful and friendly. They made this transaction very easy for me, much appreciated.
Barb CCan't think of anything. Everything went real smooth.
Debra ENothing. The person was a homeboy. Nice
John PPlace was a small, run down old corner gas station turned used car, UHaul, mechanic repair location. Small cluttered office. One desk for the owner. The other cluttered desk was being used by a mechanic working on repairing a battery. Grinding noises coming from around back. Other than office, windows covered up from the inside with plywood, metal sheet (?).
Bruce FDave is great. Convenient location and a pleasure to work with.
Jonathan HSmall lot and no room to park, but very nice people and easy return.
margaret NNo one there to return our truck to. There was hardly room to park on their lot. A mechanic from the shop finally came out after we were welcomed by a dog first and took our key and information. We then took a picture of the miles and left the truck there with the shop.
Joe BDrop off after hours was very simple and the male associate (forgot name) that I spoke to over the phone was extremely friendly and helpful.
Coty PEverything went better than expected. Quick and easy to rent and return!
Scott MThis location is a used car dealership with lots of older used vehicles on the lot. My vehicle was on the street. There wifi was weak and it took way too long to load photos onto the mobile check-in. I wasted more than 30 minutes and still am not sure my final two photo submissions were received.
DAVID JThe truck bed was dirty with what looked like fertilizer. I hosed it out. The truck drives very nice and is comfortable. The owner of this location is very friendly and helpful.
Doak HOverly priced :(
Kevin ZThe allowable mileage was low, 366 miles, which was fine if I wanted to travel thru the mountains with a winter storm advisory in effect. Actual miles on the safer freeway was 392, then the return location was 20 miles away, resulting in a $30 upcharge for mileage. Drop off location was good but they couldn't make changes to the mileage on the contract. This was my worst experience with U-Haul so far, I'm not particularly happy with the untrained staffing.
DANIEL DIt was the quickest frip into a uhaul dealer I have ever had. Been using ihaul for 40 years. DAVE is exceptional.
Bret MLots of hidden fees and taxes ( Oregon no tax) . App glitchy was not able to access account. Returned the uhaul the night before prior to closing ( should've gotten some type of discount but was charged the full rate for the next day) originally offered drop off available at booking ( closer for conveyand gas ) was NOT available once I reached pick up location AFTER booking. It.
Kenedy Sgreat service
Daniel SYour return a truck by phone is worthless. Not only does it not work but it can’t even pick up location from the phone even if it is enabled. Being able to do this could have prevented me from waiting 30 minutes in hot sun for the agent to be available
Jay DIt was a Very Pleasant Experience !
Robert JOnline check in is literally the worst. The location of pick up was great but the online customer service and the overall experience for pick up and drop off was ridiculous online.
Alonna OI was changed to this location almost last minute. Not only that, the location was a bit more further than the one I had scheduled for. I had to call and request extra mileage because the change was not done by me. When I arrived there, no customer service person was there, in fact, the location was closed so I had to do mobile pick-up (no big deal) but on top of that, I had rented a dolly which was not in the truck or nowhere around the area. I had to call again and tell them to remove it because they wanted me to pick up a dolly somewhere else. Bad experience in all of that, but the mobile pick-up was easy.
Gabriela MMaintain trucks better so peoples stuff isn’t ruined if it rains.
Alisha FAir freshener in the office please!
Lisa AWhen I couldn't check in online, I was very appreciative that the owner was onsite. He was very helpful and took care of checking me in manually. Thank you!
LISA KHelpful staff and great customer service
ROBERT Dthe owner/manager is very nice
JULIE AThe lots was a junk yard of old cars. A terrible neighborhood. The truck was like driving an ash tray, smelled so bad we had to drive with the windows down. Truck shimmied and shook on the freeway when we went over 50 mph. Tried to call the 800 number and wait was 30 minutes to get someone on the phone. Funny how someone can message back and forth right away but no one to answer the phone.
Sara CThis was a one truck location. The gentleman was not there upon arrival and I had to check in through my phone. The truck wasn’t in the best condition and the back gate was broken and I didn’t realize until I left for the day. I tried to extend the truck to another day since we had more to do than anticipated and was unable since oh yeah it’s their only truck. When I returned with the truck the guy wasn’t there again for me to even explain the issues I had with the gate ect. And to top it off the cost was a little out of hand. Wasn’t a great experience overall.
Daniel GNot a thing. Keep up the great work.
Jessie CThis location told me I’d get a discount if I returned the U-Haul early. I returned it a day early and would appreciate the discount they stated. Thank you!
Tyler S