The lots was a junk yard of old cars. A terrible neighborhood. The truck was like driving an ash tray, smelled so bad we had to drive with the windows down. Truck shimmied and shook on the freeway when we went over 50 mph. Tried to call the 800 number and wait was 30 minutes to get someone on the phone. Funny how someone can message back and forth right away but no one to answer the phone.Sara C.
Customer Reviews for West Main Auto LLC
(Distribuidor de U-Haul del vecindario)
Medford, OR 97501
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 3 p. m.
- Dom.: cerrado
- 10/30/2021: 10:00 a. m. - 1:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ROBERT D.
This was a one truck location. The gentleman was not there upon arrival and I had to check in through my phone. The truck wasn't in the best condition and the back gate was broken and I didn't realize until I left for the day. I tried to extend the truck to another day since we had more to do than anticipated and was unable since oh yeah it's their only truck. When I returned with the truck the guy wasn't there again for me to even explain the issues I had with the gate ect. And to top it off the cost was a little out of hand. Wasn't a great experience overall.Daniel G.
El cliente no dejó un comentario.Stephen S.
Not a thing. Keep up the great work.Jessie C.
This location told me I'd get a discount if I returned the U-Haul early. I returned it a day early and would appreciate the discount they stated. ¡Gracias!Tyler S.
El cliente no dejó un comentario.Donato F.
El cliente no dejó un comentario.MARK M.
Although my experience with U-Haul in general was extremely poor, associate at West Main was the exception. He was super friendly, I couldn't get the app to work and he was happy to check me in on his phone. He was also patient when I had to go get gas around the corner.Sarah G.
The guys at W. Main were really nice and helpful. The rental was easy and only took a few minutes, as I'd done most of the stuff online, which is a handy feature.Ailise L.
Great location. Helpful staff. Would definitely rent again from them.Jeremy C.
front end out o alignment. all Ellis done well.Randy H.
El cliente no dejó un comentario.Marissa E.
El cliente no dejó un comentario.TODD B.
El cliente no dejó un comentario.JASON B.
They weren't open. It was a sunday. The location was an old gas station & the lot was full of used cars & 1 10' U-haul truck. I went to the office to see if there was anyone there or a phone # I could call because I couldnt find the drop box for the truck key. I called to return my rental & finally found the drop box for the key & leftBrenda M.
El cliente no dejó un comentario.Edward S.
El cliente no dejó un comentario.EDWARD S.
El cliente no dejó un comentario.Emma H.
Kind of creepyKristopher S.
Dave was very friendly and helpful. The location was easy to find. Returning the truck was overall a positive experience.Luca M.
I made my reservation at crater Lake marine with my son CASEY Miller when I get to this location the guy couldn't figure out how to turn my reservation into a rental so he canceled it and re-booked it through his U-Haul the truck was filthy when I returned there was absolutely no where to park because it's an auto shopTristie O.
El cliente no dejó un comentario.ERNESTO B.
I was not able to do the self check in or self checkout. Check in because my wallet, along with my license, was stolen recently and I only had the paper copy on hand. I understand you need to verify people but I also provided a photo of my passport. I'm not sure what else you want there. Checkout I'm not sure what was wrong but the website kept refreshing when I would try to upload the photos. Lost me an extra $20 which is fine but others are not as forgiving. The man on hand was invaluable for helping me get a truck that day.Collin G.
A more detailed maintenance regimen, we had a lot of wind noise and air leakage from the door seals not fitting properly, the passenger door seal was the worst, the seal was very loose. This was reported at the drop off point.Geoffrey M.
The area to park was pretty congested and I was asked to move the vehicle since I entered from the side street. Having a clear entry/exit would be helpful but the gentleman there was very nice and the return was quick and easy.Emily P.
El cliente no dejó un comentario.Diane C.
Got there at close but Owner stayed late to help me checkin. Great Customer ServiceMICHAEL JOE K.
El cliente no dejó un comentario.Bruce Z.
Hours of operation were not printed on the contact for the business. Talked to someone closing up. He showed us where to park and I called in the morningSara A.
El cliente no dejó un comentario.WALTER B.
El cliente no dejó un comentario.Caitln W.
It wasn't immediately clear where I could safely park the truck, though the key drop was visible from the street, and the on-site staff were incredibly friendly, professional, and helpful!Eric M.
El cliente no dejó un comentario.Deidra A.
El cliente no dejó un comentario.Renee B.
El cliente no dejó un comentario.Itchung C.
Locarion was great uhaul was the qorse company everShenee T.
The gentleman there was very nice and helpful. Appreciated his kindnessJulie A.
Very dirty place. Uhaul was not very clean when I got it. Windshield was hard to see through.paulson M.
Please, please, please include cruise control!James T.
El cliente no dejó un comentario.Dakotah S.
Everything went great so I don't have any feedback on improvements.Christina S.
Checkout was slow but they made up for it by spotting me some gasMartin R.
El cliente no dejó un comentario.Diana G.
The fact that you check out trucks that have 1/4 of a tank of gas is ridiculous! Trying to estimate the amount of fuel needed to complete our trip and return the truck with 1/4 tank on the gauge is a gimmick. I overshot my estimate of fuel needed and returned the truck with 3/4 tank. I will NEVER rent from uhaul again and my online post will not be favorable! You owe me for 1/2 tank of gas!!!Ray C.
Let us know the truck we rented doesn't have a ramp. Not sure why they thought we would need an appliance dolly without one! Terrible experience!George G.
There is a bunch of hidden fees renting the you off for 19 bucks turned out to be a 140Chad B.
El cliente no dejó un comentario.Sarah B.
El cliente no dejó un comentario.Michael L.
The inside of the truck was so dirty and sticky. Maybe wipe down the inside next timeMelissa F.
El cliente no dejó un comentario.Michael C.
I dropped it off after hours and again, this place was a mess and I really wasn't sure if it was the right place until I found the night drop box. Someone did come out and asked me to move the vehicle to another area. It was extremely weird and I was glad I had someone with me.Grier G.
El cliente no dejó un comentario.Joshua S.
My only disappointment was that I used the vehicle less ten six hours and have been charged for two days. Yes I reserved for two days but in the end only needed it for one. I do not understand, why I had to pay for two.Nona S.
El cliente no dejó un comentario.chris E.
El cliente no dejó un comentario.Tony F.
El cliente no dejó un comentario.Andrea F.
He needs more trucks to rent.Harlan M.
The sales men was very nice and friendly made my first using a uhaul experience very nicechristy N.
El cliente no dejó un comentario.TROY F.
El cliente no dejó un comentario.JENEA G.
I dropped this unit off at 4pm the same day it was rented. They did not do the check-in until after 10am (when i rented the day prior), so i was double charged for 2 days, rather than the 1 day I should have been.steve R.
They were not a normal U-Haul drop off so they didn't even know what to do. They also charged me for an additional day even when I turned vehicle in early. Thank emailed and got no response. I am very very dissatisfied with this transaction.Nichole H.