Comentarios del cliente para West End Rental & Tires

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de West End Rental & Tires

Grado total:

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Sonny A. en

Grado:

El cliente no dejó un comentario.

Greg G. en

Grado:

El cliente no dejó un comentario.

Percy S. en

Grado:

El cliente no dejó un comentario.

Wesley W. en

Grado:

El cliente no dejó un comentario.

Edward Scott J. en

Grado:

This wasn’t my intended pick up location. It was 45 minutes away from my intended location. It just happened not to be out of my way or it would have been a pain

Michael L. en

Grado:

Josh is a true pro

Mike C. en

Grado:

Don't raise your f'n rates when a customer moves his rental up 24 hrs. I was charged $84 extra dollars to move a truck up 1 day that was sitting in Westends yard.Same truck same length of rental time. If there had been an alternative in that town I would have used them even if it would cost me more. Total lack of integrity on your part. I will not recommend your company to anyone that may ask me how my moving experience was. Total B-S on your part, Thanks but never again!

Christopher H. en

Grado:

A little more training for staff on UHaul website would be beneficial.

p.j. C. en

Grado:

Very good service

Misti W. en

Grado:

Actually fix the equipment. Fuel gauge didn't read correctly, power steering pump was leaking, exhaust leaked at the manifold which made an annoying clicking sound the whole drive, and the dash was broke so it constantly rattled. For $1800 I would have expected a much nicer truck. And the trailer I also reserved, yeah, it was at a uhaul store 3hrs away. No communication or planning ahead.

Mike C. en

Grado:

El cliente no dejó un comentario.

Ryan P. en

Grado:

My complaint is with the specific trailer I rented. It was the only one this location had. The tail lights were composed of multiple LEDs, and 2/3 or the LEDs were either burnt out or not hooked up. The problem was that caused my 2014 Ford to constantly tell me there was a bulb failure and to actually "forget" there was a trailer attached because the lights didn't draw enough power. The entire second day I drove with this trailer I was bombarded by notices that my blind spot monitoring system was being turned off because there was a trailer hooked up. I've never had that problem with any other trailer I've used.

Michael L. en

Grado:

Josh was a true professional. Excellent service

Steve M. en

Grado:

We did self drop off - frustrated we requested a Granby drop off was given a Kremmling drop off and was charged for the extra gas and mileage. It was only 11 dollars but it was an extra hour of our time and not convenient. It’s the principal of it.

milton K. en

Grado:

El cliente no dejó un comentario.

Peter K. en

Grado:

El cliente no dejó un comentario.

Christopher C. en

Grado:

Again the drop off location was not the location we’d booked. Close to a 90 minute round trip from Fraser where we expected to drop off. Also notified with short notice after we were on the road. It would be highly preferable to know the location of pick up and drop off at the time of booking.

Howard H. en

Grado:

This was the poorest experience I have ever had renting a vehicle. Was ripped off. First of all, there were no trucks. Once I found a location that would work, I was guaranteed a truck. Their guarantee is not worth anything. I called the location and they said there was a truck. Later that day I got a call from Corporate or somewhere that said there was no truck even thought 2 hours earlier it was there and I had a guarantee. She said there was another guaranteed truck in another town out of the way. I questioned whether this guarantee was as good as the last one. Result, I had to drive 100 miles out of my way at $0.79 per mile (who wins here?) to get a truck that was now more expensive and inconvenient for me. Nice work U-Haul.

Meg G. en

Grado:

Wish there was a location closer to Silverthorne, CO

Summit Nordic Sk C. en

Grado:

Great friendly folks

Dana M. en

Grado:

El cliente no dejó un comentario.

Betsy G. en

Grado:

Truck was ready when promised, staff was very helpful. Excellent experience

Jamie G. en

Grado:

El cliente no dejó un comentario.

Pat V. en

Grado:

Everything went easy for return! Thanks

Dan B. en

Grado:

El cliente no dejó un comentario.

Stan C. en

Grado:

El cliente no dejó un comentario.

jo J. en

Grado:

Other than the fact I had to drive 1 hour each way to pick it up when I had reserved it for the town I live in, I received no notice that I couldn't pick it up locally. Just by luck I checked the day before. I had to change travel plans to accommodate the extra travel time.

Maximiliano S. en

Grado:

The guys at this location were professional and efficient. Equipment was ready at arranged pick up time and they explained everything about the operation of the auto transport trailer.

Peter H. en

Grado:

El cliente no dejó un comentario.

cynthia T. en

Grado:

very friendly and very helpful. highly will recommend

Jeffery S. en

Grado:

Fast and easy great location

Michael C. en

Grado:

That mileage was NOT how much I drove I did NOT go almost 100 miles driving! I'm canceling the charge entirely on my card until it is properly resloved!

AMY B. en

Grado:

They were very accommodating to our need for the Silver Creek Fire. They met us on the weekend to pick up rental and we extended the rental period without any difficulties. Thank you!

Todd L. en

Grado:

Customer service was impeccable! Treated with respect and assisted with hook up, functions and went over in detail operations.

Tamera G. en

Grado:

Best Experience ever ... Thank You

Jon R. en

Grado:

I reserved the trailer at the Granby, CO uhaul store. I was never advised that their only 6'x12' enclosed trailer had been broken down for a long period of time YET I reserved said trailer online a month before the desired pick up date. NOBODY BOTHERED TO CALL ME TO TELL ME THAT I COULDN'T GET IT AND WOULD HAVE TO DRIVE ONE HOUR AWAY TO A DIFFERENT STORE. I am VERY upset by this poor communication and horrible customer service. What will UHaul do to restore this relationship? (I have been a regular customer for years and that is all about to change.)

arch P. en

Grado:

Please open a depot in Summit County, Colorado 80435.

Arne G. en

Grado:

Took care of drop off quickly with a smile.

Zac H. en

Grado:

West End does a great job and always treats me right. I rent regularly and have never had a bad experience.

Shyla B. en

Grado:

El cliente no dejó un comentario.

Cynthia B. en

Grado:

Staff very helpful and friendly, location was easy to find

Karen W. en

Grado:

El cliente no dejó un comentario.

Jennifer G. en

Grado:

El cliente no dejó un comentario.

Bertha M. en

Grado:

El cliente no dejó un comentario.

Eric M. en

Grado:

Great service. Painless drop off.

Greg P. en

Grado:

Change of attitude of operator, acted as if I was intruding. Young workers very good. Relocated trailer by handle??

Julie C. en

Grado:

El cliente no dejó un comentario.

Nadine C. en

Grado:

have a location in Summit County :)

Anthony S. en

Grado:

I was short on time and Josh did a great job getting me a car hauler rental.

melissa H. en

Grado:

El cliente no dejó un comentario.

ralph B. en

Grado:

El cliente no dejó un comentario.

Danny P. en

Grado:

Not much

Jeff P. en

Grado:

El cliente no dejó un comentario.

Chris N. en

Grado:

Upon arriving at Granby, Colorado, to return the truck and dolly, I was met by a very rude lady whose first words to me were "We're full - you can't drop the truck off here, you have to take it somewhere else. You need to call the 1-800 number on the contract." And with that she walked away. I've never had such a lousy customer service in my life. What a terrible experience. Fortunately the lady on the phone at U-Haul was friendly and it worked out. I will never use the Granby U-Haul again and will recommend to anyone not to go there.

Jay B. en

Grado:

El cliente no dejó un comentario.

STEVEN N. en

Grado:

El cliente no dejó un comentario.

Brent K. en

Grado:

No fault to this location but was a hassle for us to have to go 30 minutes out of our way to pick up this trailer at a different location from where we picked up the truck. Then we had to return the trailer for a bigger one that would fit the truck that we had listed would be towed. Everyone was very friendly and professional, it was just very stressful for us to have to make various trips to get the larger of the trailers and then ended up it did not work anyway as the truck was too heavy (I guess) and the trailer swerved at over 40 miles per hour. We ended up paying a friend to drive our truck up to our moving point and towing his car on the trailer. This was an extra $600 expense for us to pay him for fuel to get home as well as fuel in the truck to drive it up.

Jabez H. en

Grado:

Too windy, seasonal change would assist.

Bill S. en

Grado:

Everything went fine. Thank you so much.

Zachary M. en

Grado:

El cliente no dejó un comentario.

Kim S. en

Grado:

Great folks

Cory W. en

Grado:

El cliente no dejó un comentario.

dale G. en

Grado:

Drop off went smoothly and quickly

en

Grado:

Very helpful!

GEORGE R. en

Grado:

El cliente no dejó un comentario.

Brandon S. en

Grado:

El cliente no dejó un comentario.

Jabez H. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

First the day we picked up they couldn’t process our rental because the system was down. We waited 2 hours to get a truck. The day we returned they tried to charge us to much and I still believe that I was charged about $50 to much. All I know is that I will never use Uhaul again and tell everyone else not to use Uhaul! Your services have taken a crap! And just so you know we picked up out truck in Granby Batn Store NOT Kremmling, so that just shows how messed up your system is! Get it together UHAUL!

Ken O. en

Grado:

Dropped off on Sunday so no one was there but I have dealt with this location many times before and they are always helpful, friendly and go out of their way to make sure everything is gre3at!

sam S. en

Grado:

El cliente no dejó un comentario.

chad C. en

Grado:

El cliente no dejó un comentario.

Linda H. en

Grado:

Very clean, ran smoothly, easy lick up and drop off.

Dillon W. en

Grado:

El cliente no dejó un comentario.

Ty D. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

I rented a truck to deliver furniture to Dillon CO. It was very inconvenient to have to drive an extra 40 miles to Kremmling to drop off the vehicle, and have someone follow to drive me home. There used to be a UHaul location in Silverthorne. I filled up the truck to the same amount of gas as when I picked it up (3/8 tank), plus a couple extra gallons. But when I got to Kremmling, it was slightly below the 3/8 level. The attendant at Kremmling started to give me trouble about the gas level. I explained that I had filled up above the required level, and shouldn't be penalized for the extra gas used getting to Kremmling. I offered to go buy two more gallons. A second attendant told me not to worry about it, and accepted the gas at the current level. There should be an allowance for the additional gas usage to the drop off location.

marci M. en

Grado:

El cliente no dejó un comentario.

Douglas R. en

Grado:

El cliente no dejó un comentario.

cody B. en

Grado:

El cliente no dejó un comentario.

Kayla T. en

Grado:

El cliente no dejó un comentario.

Thomas S. en

Grado:

El cliente no dejó un comentario.

lane T. en

Grado:

El cliente no dejó un comentario.

Paul F. en

Grado:

El cliente no dejó un comentario.

Mink D. en

Grado:

Excellent job, Josh! Thank you for all your help!!

DANIEL B. en

Grado:

Great people at West End Rental

Matthew S. en

Grado:

El cliente no dejó un comentario.

KC F. en

Grado:

I dropped unit off after hours. All went well. Quick turn around on my receipt...

Rob M. en

Grado:

El cliente no dejó un comentario.

william D. en

Grado:

THIS PLACE NEEDS TO HAVE BOXES AND BLANKETS

Abby S. en

Grado:

The on line reservation part wasn't great. The confirmation took a while and the final reservation wasn't amended according to what the res. agent in Denver & I agreed on. Although the agent I spoke to couldn't have been nicer!

Jason K. en

Grado:

The guys at West End were expecting me and had the trailer prepped when i arrived. They hooked it up and inspected it before I left, a great experience all around.

Joshua S. en

Grado:

Emily was extremely helpful and spent the time to straighten out a problem that was out of her hands. She really helped take some of the stress out of moving.

Jhan P. en

Grado:

Excellent service - efficient operation

Philip M. en

Grado:

El cliente no dejó un comentario.

zach M. en

Grado:

Thank you for being there for us! Our experience was excellent, all the people and equipment were perfect! See you next time.

Cliff C. en

Grado:

El cliente no dejó un comentario.

valli S. en

Grado:

El cliente no dejó un comentario.

Rhonda R. en

Grado:

Easy drop off during closed hours. We miss our u-haul location in Silverthorne, CO

Robert Q. en

Grado:

It was good

Nicky A. en

Grado:

El cliente no dejó un comentario.

Larry O. en

Grado:

Great guys..., Jan and Josh. Made it easy and quick for return in a snow storm. That truck pulls some to the right.