Unfortunately we are only able to rate the individual locations for this review and there is no place to rate Uhaul corporate. The fact that this review does not give the ability to rate uhaul corporate's garbage customer service is just another testament to their utter incompetence. 20 minutes on hold and half way to Knoxville by the time they pick up only to be told that I'd have to drive all the way back to the location to check in our they might charge me for an additional day????? Thankfully this location's personnel made up for uhaul's useless customer service.
Karl W.
Customer Reviews for West End Auto
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
I was texted an address on the morning of my pickup that did not correspond to my rental address. Upon arrival at the texted location there were two trucks present but I couldn't do a mobile checkin as it was not at the U-Haul address and the text did not list which truck we had. So we took the truck that most accurately fit the text message and then two hours later got a text saying we picked up the wrong truck once we had already packed the truck up.
Abbigale K.Friendly staff.
Brad P.Lynn went above and beyond. His kindness to our family will be forever remembered. We traveled from Texas to Tennessee due to a death and could not have accomplished what we did without Lynn's professionalism. Well done!
Shawn B.Good service and happy people to do business with.
JOHN W.West end was good enough to drop of at my house, just called and told them what i needed. Great customer service.
MARQUETTA B.Lynn was very helpful, made my rental experience easy
Lonnie C.Lynn went out of his way to make my pick up easy and effortless. Way better experience than I had a few weeks back with Sweats wrecker service, would not recommend them.
Adam S.Excellent service!
Chris H.Because of the location being closed on Sunday we were promised that we wouldn't be charged for another day as long as we had the truck before business on Monday, which we did. Yet we were charged double anyway. I'll be moving again around March and I will definitely find an alternate moving truck. I don't like being lied to.
Charles B.Truck was dirty on the inside
Roger W.Owner was friendly and helpful.
Jommel M.Noting at all really good service well for sure go back in if need be
JAMES M C.Great Sevice
DEXTER M.